Battle accommodation from NZ$85

Given the wrong room in arrival waiting 20m while they will clean a room which was not the one we book. Helpful at the front desk to change for the room we did book. Unable to leave luggage for longer than 4h A disappointed experience

I am writing to express my disappointment with how our recent room allocation was handled. In February, we made one booking for two rooms while travelling with friends, so we expected the rooms to be close together. I contacted the hotel on 18 February to request adjacent rooms and again on 1 March regarding early check-in, but received no response to either email. At check-in, we understood that early access was unavailable. However, we were disappointed to learn that our friends’ room was on a different floor and far from ours. Despite our earlier requests, no effort appeared to have been made to accommodate us, and reception advised that no changes were possible due to the hotel being fully booked. As someone with previous hotel industry experience, I believe this situation could have been avoided with better room allocation planning. Overall, I found the handling of our request unprofessional and disappointing.

Nice room. Great breakfast. Everyone was very friendly.