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Casual Bilbao Serantes

1.0 star property

Photo gallery for Casual Bilbao Serantes

A narrow street lined with multi-story buildings, each with balconies and potted plants.
Interior
Interior entrance
A building with a wooden door marked with the number 14, a blue sign with 'CAJUAL SERANTES' and a red 'segurima' sign, and a visible parking sign.
A hotel room with a bed, a green area rug, a stack of white towels, and a sign for 'Casual Hoteler'.

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping
The current price is NZ$142
includes taxes & fees
12 July - 13 July

Explore the area

View map
Calles Somera,14, Bilbao, 48005
  • Place, Ribera Market
    ‪2 min walk‬
  • Place, Santiago Cathedral
    ‪2 min walk‬
  • Place, Plaza Nueva
    ‪3 min walk‬
  • Airport, Bilbao (BIO)
    ‪16 min drive‬

Room options

View all photos for Double Room

In-room safe, blackout curtains, soundproofing, free WiFi

Double Room

8.8 out of 10
Excellent
(5 reviews)
  • City view
  • 12 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Single Room Exterior Private Bathroom

A hotel room with a bed, a wooden nightstand, a wall-mounted towel rack, a remote control, and a castle-themed painting on the wall.

Single Room Exterior Private Bathroom

8.0 out of 10
Very good
(1 review)
  • City view
  • 10 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Triple Room

A hotel room with two beds, a green bedspread, a large abstract painting on the wall, and a window with sheer curtains.

Triple Room

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Quadruple Room

A hotel room with two beds, wooden flooring, a wooden headboard, a small wooden stool, and a wall-mounted towel rack.

Quadruple Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Twin Room

A bedroom with a bed, a wooden headboard, a green throw blanket, a wall-mounted artwork of a rocky landscape, and a wooden nightstand with a remote control.

Twin Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

About the area

Bilbao

Casual Bilbao Serantes puts you in the heart of Bilbao, within steps of Santiago Cathedral and Ribera Market. Highlights at this guest house include free in-room WiFi. .This smoke-free guest house offers free WiFi in public areas, concierge services and express check-in. Other amenities include laundry facilities, a microwave in a common area and a fridge in a common area. .Sights within a 15-minute walk of this Bilbao City Centre guest house include Church of the Sacred Heart and Gran Casino Bilbao.
View more Pensions in BilbaoOpens in a new window

What's nearby

  • Ribera Market - 2 min walk - 0.2 km
  • Santiago Cathedral - 2 min walk - 0.2 km
  • Plaza Nueva - 3 min walk - 0.3 km
  • Plaza Moyua - 17 min walk - 1.5 km
  • Guggenheim Museum Bilbao - 4 min drive - 1.8 km

Getting around

  • Ribera Tram Stop - 3 min walk
  • Bilbao (YJI-Bilbao-Abando Train Station) - 10 min walk
  • Bilbao (BIO) - 25 min drive

Restaurants

  • ‪Gerri Taberna - ‬2 min walk
  • ‪Baster - ‬3 min walk
  • ‪Baristas‘ Club - ‬2 min walk
  • ‪K2 - ‬1 min walk
  • ‪Restaurante Pentxo - ‬2 min walk

About this property

Casual Bilbao Serantes

Casual Bilbao Serantes offers its guests multilingual staff, tour/ticket assistance, and concierge services. WiFi is free in public spaces. Casual Bilbao Serantes also features laundry facilities, dry cleaning/laundry services, and express check-in.

This Bilbao pension is smoke free.

  • 7 guestrooms or units
  • Dry cleaning
  • Self-service laundry
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • No smoking on site
  • Microwave in a common area
  • Fridge in a common area
Casual Bilbao Serantes offers 7 air-conditioned accommodations with a safe and a hairdryer. Guests can make use of the in-room fridges and microwaves. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. 32-inch flat-screen televisions come with cable channels. Additionally, rooms include portable fans and blackout curtains. Housekeeping is provided on a daily basis.

Similar properties

Reception
Bilbao rooms & kitchen Santutxu
Santutxu
  • Free Wi-Fi
  • Air-conditioning
  • Microwave
  • Kitchen
4.0 out of 5, Very good, 19 reviews
The price is NZ$119
includes taxes & fees
6 July - 7 July
Bilbao rooms & kitchen Santutxu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 17 per night); reservations required

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator
  • Virtual front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • No lift

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Heating
  • Portable fan
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 30
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests can access their accommodation through a private entrance
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 17 per night (1640 ft away)
  • Late check-out fee: EUR 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, Carte Blanche, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Casual Bilbao Serantes Motel
Casual Serantes Motel
Casual Serantes
Casual Bilbao Serantes Bilbao
Casual Bilbao Serantes Pension
Casual Bilbao Serantes Pension Bilbao

Frequently asked questions

What is the cancellation policy at Casual Bilbao Serantes?

Casual Bilbao Serantes offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Casual Bilbao Serantes?

As of 5 Jul 2026, prices found for a 1-night stay for 2 adults at Casual Bilbao Serantes on 12 Jul 2026 start from NZ$142, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Casual Bilbao Serantes?

The closest beach to Casual Bilbao Serantes is Playa de las Arenas (11 km).

Is there a free airport shuttle available at Casual Bilbao Serantes?

No, Casual Bilbao Serantes does not offer an airport shuttle service.

What time are check-in & check-out at Casual Bilbao Serantes?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Are pets allowed at Casual Bilbao Serantes?

No, pets are not allowed.

Casual Bilbao Serantes Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 29 out of 85 reviews
Rating 8 - Good. 34 out of 85 reviews
Rating 6 - Okay. 8 out of 85 reviews
Rating 4 - Poor. 9 out of 85 reviews
Rating 2 - Terrible. 5 out of 85 reviews

9.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Stewart

Liked: Cleanliness, staff & service
Excellent location
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Fumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and helpful staff
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Hennie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WE stayed at the property for one night before returning home. We found the signing in process unique but efficient. The enjoyed staying here.
Stayed 1 night in Apr 2025
Verified

8/10 Good

Brigitte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customers service, access to a kitchen giving a choice to make your own meals.
Stayed 3 nights in Jul 2024
Verified

6/10 Okay

Caoilte

Liked: Cleanliness, amenities, property conditions & facilities
Nice clean property with amazing cleaners. Only issue is the check-in policy is a nightmare (we were waiting about ages and I had to walk to the head office because they didn't send me the code). I wasn't a fan of checkout being so early but other than that it done the job.
Stayed 1 night in Aug 2025
Verified

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable Base In Casco Viejo

Located in the Casco Viejo area on a busy bar street. The hotel is reached via some steep stairs, so maybe not the best for anybody with mobility issues. The rooms are comfortable, simple but modern design, and very clean. Also, very good value for money.
Stayed 1 night in Feb 2025
Verified

8/10 Good

HUI-LIN

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in May 2024
Verified

8/10 Good

Rubim

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and managers were extremely helpful. Great location. Lots of dining options, sights, shopping nearby. It is a walking only area (no vehicles) and a long staircase to climb so not the best if you have trouble getting around by foot. Otherwise a very nice place and highly recommended.
Stayed 3 nights in Jul 2023
Verified

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money. The entrance staircase is challenging but very scenic. However, it really depends on the person... for us (44 years old guy with a 20kg luggage) it wasn’t a problem, honestly. The room was very good, with excellent beds and pillows, as well as soundproofing (if the windows weren’t soundproofed, it would be hard to sleep... so that’s a positive!). The only drawback was the bathroom, with a very inconvenient sink. Overall, an excellent place to stay for breathing the vibes of Bilbao old town.
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a cute 5 room hostel in the old town. Great if you arrive by taxi or train. A long walk if you arrive with a car. Lots of steps. Great shared kitchen area.
Verified

8/10 Good

Juan C

Liked: Cleanliness, property conditions & facilities, room comfort
The room was nice and confortable, but the street was busy with a lot of people in bars and drinking on the street. There is no front desk, I had ti access with a cose they provide
Stayed 1 night in Dec 2022
Verified

4/10 Poor

Guido

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Definitely no frills

The room is in a converted apartment. The floors are beyond wonky, the rooms are on the second floor with a steep staircase from hell. Due to the nature of the conversion, the walls are paper thin and you hear everything. The hallway has no fresh air supply and stinks stale. Positives: clean room, fresh and modern interior.
Stayed 1 night in Sep 2024
Verified

2/10 Terrible

Leo

Disliked: Cleanliness, staff & service, room comfort

Not recommended.

Extremely complicated to check in, apparently needs to be done 72h in advance online, unclear where the links are, communicating mainly in spanish. No indication of it but the bathroom was shared!! Very crazy.
Stayed 1 night in Jul 2022
Verified

6/10 Okay

John

Liked: Cleanliness, amenities, property conditions & facilities
I was under the impression that this was a hotel but it's not. No reception desk. The information on how to access the front door and room door are sent via email the day of arrival, around noon. If the guest does not have cell service outside of the USA, that's impossible to receive the information to get in your room. That was my case. A huge inconvenience that is not informed when I reserved the place. I find that it's a must to have this disclosure in order for your guests to make a well informed decision.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Larissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodation overall. Room service came every day. Fresh towels daily and everything was clean. The room is a bit smaller than the pictures suggest, and the bed feels a bit like an IKEA one, but it was still comfortable to sleep in. The window lets in plenty of natural light. The shared kitchen/common room has a fridge, cutlery, and basic equipment, but no sink, so you’ll need to wash your dishes in your bathroom sink after use. The common area had a slight smell, so I preferred eating in my room instead. Location: right in the heart of the old town! During the week, nights are quiet, but on Fridays and Saturdays, the nightlife in the area is lively, bright, and loud. Definitely bring earplugs if you’re a light sleeper. Be aware that you need to climb a long flight of stairs to reach the rooms, so it’s not ideal for anyone with mobility issues. The biggest plus: everything is within walking distance. Great public transport connections, plenty of restaurants, nightlife, culture, and beautiful architecture. You’re truly in the middle of it. The view depends on your room; I was lucky to have one overlooking the charming narrow streets.
View from my window
The bedroom
Stayed 3 nights in Sep 2025
Verified

2/10 Terrible

Dimitri

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

horrible service

Even though it states that their is a reception there is none. the reception is in the other building couple og hubdreds meters away. service is horrible i injured myself going down the stairs which are very steep. i did not find the light on the top but knew there was one in the middle, did not make it so far unfortunately and injured my knee badly and couldnt move and was in pain. infotmed the hotel about it and no one showed up at all, only received an adress to the hospital.
Stayed 1 night in Jun 2023
Verified

4/10 Poor

ronald

Disliked: Staff & service, amenities, property conditions & facilities
This pension is in a walking only area - a 10 minute walk from the nearest parking lot. then you have to haul your luggage up a long flight of stairs. 10 minutes after booking, I realized it was inaccessible by car and tried to cancel the booking but they did not allow it. The check-in system is complicated and in the end they sent us the code, but it didn’t work until I phoned, and she activated it. I inquired about parking, but they sent the information too late. With €18 for parking this was a very expensive room with paper thin walls. I could hear everything in the next room and that was not pleasant at four in the morning. They advertised kitchen facilities, but really it was a closet off the hallway, which had a small microwave and refrigerator. No sink. I do not recommend this place.
Verified

8/10 Good

Ronald

Liked: Cleanliness, amenities, property conditions & facilities
De kamer was schoon en we mochten langer blijven tot 12 uur.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
Las habitaciones eran limpias y comodas
Stayed 1 night in Oct 2025
Verified

8/10 Good

Giuseppe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hanno sbagliato il giorno del nostro arrivo ma prontamente ci hanno fatto un upgrade in un’altra struttura ancora piu’ bella. Complimenti abbiamo molto apprezzato. Bagno senza finestra.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Endroit parfait pour découvrir la ville avec beaucoup de restaurants aux alentours.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Per

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ingen hiss men mycket bra

Sköna sängar. Bra AC. Tyst i rummet trots väldigt centralt läge. Vi visste att det inte fanns hiss men en lång härlig trappa. 4 personer, 1 dubbel och 2 singelsängar. Mycket sköna sängar för att vara i spanien. Mycket centralt läge men gågata utanför dörren.
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Boufatha

Liked: Cleanliness, staff & service

Bon séjours

Sejour agréable. Il faut penser a isolé la fenêtre du bruit, car étanchéité c'est enlever. Lieu tres bien situé pour visiter la ville et les environs.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Francisco Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy agradable.

Muy agradable en perfecta zona.
Stayed 1 night in Feb 2024
Verified

4/10 Poor

Nicolas

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Muy caro para lo que se ofrece

El ingreso fue muy complicado. Llegar a la habitación no fue fácil porque la escalera es prácticamente de dos pisos. El espacio para la cama matrimonial y las dos camas adicionales es muy reducido. El baño es más que pequeño. Las fotos son engañosas. La zona es inaccesible en auto, sucia y ruidosa
Stayed 1 night in Dec 2023