Best Western - accommodation in Birmingham

Had a lovely stay. Was able to check in early which was great. Room was clean, quiet, comfy beds. Pillows were a bit too firm, would suggest a variation to suit all preferences. Staff very friendly. HOWEVER….. I left a small mirror in the room, I phoned the hotel a few hours later once I was home and unpacked to advise them. Was told that housekeeping would check the room and could take anything from 1 day to 7 days for them to report it to reception. I phoned the next day, was told wouldn’t know until 3.00 pm that day (Monday) and I would be phoned after that time. No phone call. Made another call the next day (Tuesday) to be told it had been found, they would weigh the parcel and phone me to make payment, Heard nothing . Phoned again on Sunday, a week after first reporting. Was told it would be posted on Tuesday….. still not had a phone call. Item is not valuable but still wanted it returned. So, hotel is lovely to stay in but please don’t leave anything in your room as you won’t get it back!!! Hotel needs to sort out it’s lost item policy.

The property was good they didn’t disappoint besides having booked last minute

I was greeted by a most welcoming lady for check in - she couldn’t have been more helpful! I explained I had a phobia of lifts and asked where the stairs were and she immediately explained she would change my room from the 4th floor to the 2nd floor for ease and that she would arrange for someone to take my luggage to my room for me. This was appreciated more than she will ever know from someone who has massive anxiety over having to potentially use a lift! I had various conversations over my stay with this lady (sorry I did not get her name) and she genuinely made my stay better than could have been expected from her warm and friendly approach to hospitality especially as I was travelling alone. The room was very spacious, spotlessly clean, the bed incredibly comfortable and so quiet at night! I returned to my room from running the Birmingham Half Marathon and a lady had just finished servicing room - she was lovely and chatted to me about my run and again couldn’t have been more helpful! This hotel is absolutely value for money and will definitely stay again when in Birmingham. Thank you for making me feel so welcome! 😊