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citizenM Boston Back Bay

4.0 star property
Hotel with a restaurant, steps from Newbury Street

Photo gallery for citizenM Boston Back Bay

International cuisine
View from property
Lobby lounge
Property amenity
Gym

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
The current price is NZ$214
includes taxes & fees
12 Jan - 13 Jan 2026

Explore the area

View map
408 Newbury street, Boston, MA, 02115
  • Place, Newbury Street
    ‪1 min walk‬
  • Place, Northeastern University
    ‪8 min walk‬
  • Place, Fenway Park
    ‪8 min walk‬
  • Airport, Boston, MA (BOS-Logan Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Pillow-top bed
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (High Floor)

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Pillow-top bed
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Pillow-top bed
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View)

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Pillow-top bed
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Boston

CitizenM Boston Back Bay places you steps from Newbury Street and within a 10-minute stroll of Northeastern University. Highlights at this hotel include in-room free WiFi, iPads and LED TVs. .The restaurant, canteenM, serves international cuisine. At the hotel's own lounge bar, you can stop for a drink. Added amenities include free Wi-Fi in public areas, a 24-hour gym and a coffee shop/cafe. Buffet breakfast is available daily between 6:00 AM and 11:00 AM. .Attractions within a 15-minute walk of this 4-property class Fenway–Kenmore hotel include Fenway Park and Copley Square.

What's nearby

  • Newbury Street - 1 min walk - 0.1 km
  • Berklee College of Music - 3 min walk - 0.3 km
  • Hynes Convention Center - 5 min walk - 0.5 km
  • Northeastern University - 8 min walk - 0.7 km
  • Fenway Park - 8 min walk - 0.7 km

Getting around

  • Hynes Convention Center Station - 1 min walk
  • Boston Yawkey Station - 14 min walk
  • Logan International Airport (BOS) - 20 min drive

Restaurants

  • ‪Wendy's - ‬3 min walk
  • ‪Chicha San Chen 吃茶三千 - ‬1 min walk
  • ‪Dunkin' - ‬3 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪The Bebop - ‬3 min walk

About this property

citizenM Boston Back Bay

Hotel with a restaurant, steps from Newbury Street
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at citizenM Boston Back Bay.

This 4-star Boston hotel is smoke free.

  • 1 building
  • 399 guestrooms or units
  • 14 levels
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Television in lobby
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
  • Dining venue
CitizenM Boston Back Bay offers 399 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, safes and telephones. Housekeeping is provided on request.

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Copley Square Hotel, a FOUND Hotel
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Parking available
4.3 out of 5, Excellent, 3,904 reviews
The price is NZ$160
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower (91 centimetre high)
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (86 centimetre high)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with premium digital channels
  • IPad
  • IPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 20 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited. This property uses eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and a security system in all accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

Frequently asked questions

What is the cancellation policy at citizenM Boston Back Bay?

CitizenM Boston Back Bay offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at citizenM Boston Back Bay?

As of 13 Dec 2025, prices found for a 1-night stay for 2 adults at citizenM Boston Back Bay on 12 Jan 2026 start from NZ$214.46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to citizenM Boston Back Bay?

The closest beach to citizenM Boston Back Bay is Revere Beach (10.2 km).

What makes citizenM Boston Back Bay a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at citizenM Boston Back Bay.

Does citizenM Boston Back Bay serve breakfast?

Yeah, buffet brekkie is available daily between 6:00 AM and 11:00 AM.

Is there a free airport shuttle available at citizenM Boston Back Bay?

No, citizenM Boston Back Bay does not offer an airport shuttle service.

Is there a bar or restaurant at citizenM Boston Back Bay?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at citizenM Boston Back Bay?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at citizenM Boston Back Bay?

No, pets are not allowed.

Reviews

citizenM Boston Back Bay Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 1621 out of 2115 reviews
Rating 8 - Good. 323 out of 2115 reviews
Rating 6 - Okay. 105 out of 2115 reviews
Rating 4 - Poor. 31 out of 2115 reviews
Rating 2 - Terrible. 35 out of 2115 reviews

Reviews

4/10 Poor

Steven

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Tiny rooms only as wide as the bed requiring one person to have to climb over the other to get either in or out
Stayed 3 nights in Sep 2025

10/10 Excellent

Anita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow!! Loved this place!! Excellent location and customer service! Amy was an incredible wealth of information in sharing dining options and things to do around our hotel. The only thing you must be aware is the at the room is really small. Reminded me of hotels in Europe. Other than that…all was perfect!!!!
Stayed 3 nights in Sep 2025

10/10 Excellent

Mark

Stayed 2 nights in Sep 2025

10/10 Excellent

Ali

Stayed 3 nights in Sep 2025

10/10 Excellent

Octavio

Liked: Cleanliness, staff & service, property conditions & facilities
All good.
Stayed 2 nights in Sep 2025

8/10 Good

Gabriel A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easiest check-in I have ever had. Staff was good. They didn’t bother anyone and were rarely seen.
Stayed 5 nights in Sep 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Modern hotel in the heart of everything. Very nice staff. Small rooms, but it’s Boston, so it’s to be expected.
Stayed 2 nights in Aug 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
We went to an event at Fenway Park. Citizen M was a convenient location. The rooms were clean, very modern and minimalistic. Would stay there again.
Stayed 1 night in Aug 2025

10/10 Excellent

Srishti

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Sharlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Aug 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and easy check in/out process. Super close to all types of foods and was just a 10-15 min walk to Fenway. Highly recommend and I will definitely be staying here again!!
Stayed 1 night in Sep 2025

8/10 Good

KHAIMOOK

Liked: Staff & service, amenities, property conditions & facilities
The hotel situates at a convenient location. Close walking distance to restaurants, tourist attractions are 4 subway stops away. It is quiet even though it is in the city. The only bad thing is the smell. The room has moldy smell. I guess that comes from the pipes in the room. The breakfast buffet is very good, with coffee, bacons, eggs and others. It is not bad for the price $17.25 per day. If you don't need the breakfast for anyday, you can tell them to remove it from that day. I arrived late at night and I decided to take a falafel salad at the bar, well, it turned out the salad was delicious. I didn't expect a bar salad to be that good. It was warm and bright. The check-in and check-out were easy, you can do it yourself at the kiosk. The second floor common area seatings were always crowded though.
The room
The reception area
Breakfast
Front of the hotel
Stayed 4 nights in Sep 2025

10/10 Excellent

Eduardo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved all the tech that the hotel uses. It made it very easy to use and set lighting, tv, music, etc.
Stayed 2 nights in Sep 2025

8/10 Good

Owen

Liked: Cleanliness, staff & service
Hotel is great, very lively, good location. Soaps/shampoo/conditioner are really bad, bring your own.
Stayed 2 nights in Sep 2025

10/10 Excellent

Reyna

Stayed 3 nights in Sep 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only two things hurt this place: gym and parking.
Stayed 3 nights in Aug 2025

10/10 Excellent

Simona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An experience of beautify views and just perfect location
Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2025

6/10 Okay

Brenda

Stayed 3 nights in Aug 2025

10/10 Excellent

Mikal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How convenient it was
Stayed 3 nights in Jun 2025

10/10 Excellent

Imelda

Stayed 6 nights in Sep 2025

10/10 Excellent

Alicia, DeKalb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved every about this place.
Stayed 2 nights in Sep 2025

10/10 Excellent

Ashleigh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Shenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying at CitizenM. It's got a great vibe and the staff are friendly and helpful. The rooms are small, but if you're not staying much in the room, it doesn't really matter. This was in walking distance to Fenway Park, which is super convenient if you're going to a game. It also has a metro stop right outside, which is very convenient for getting around the city easily and cheaper than Ubering.
Stayed 2 nights in Sep 2025