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Hyatt Regency Boston/Cambridge

4.0 star property
Riverside hotel with 24-hour health club, near Boston University

Photo gallery for Hyatt Regency Boston/Cambridge

Exterior
Executive Suite
Courtyard
Indoor wedding
Indoor wedding

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
The current price is NZ$268
includes taxes & fees
10 Feb - 11 Feb

Explore the area

View map
575 Memorial Drive, Cambridge, MA, 02139
  • Place, Charles River Esplanade
    ‪8 min walk‬
  • Place, Boston University
    ‪11 min walk‬
  • Place, Massachusetts Institute of Technology
    ‪11 min walk‬
  • Airport, Boston, MA (BOS-Logan Intl.)
    ‪7 min drive‬

Room options

King Room with River View

  • Sleeps 2

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

9.0 out of 10
Wonderful
(113 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Premium bedding
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Balcony

Room, 2 Double Beds, Balcony

Room, 2 Double Beds, Balcony

8.4 out of 10
Very good
(18 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Balcony

Room, 1 Queen Bed, Balcony

Room, 1 Queen Bed, Balcony

8.4 out of 10
Very good
(18 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
  • 29 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 2 Double Beds

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Double Beds

9.0 out of 10
Wonderful
(77 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Premium bedding
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, River View

Room, 1 King Bed, River View

Room, 1 King Bed, River View

9.2 out of 10
Wonderful
(47 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Premium bedding
  • 29 sq m
  • Sleeps 3
  • 1 King Bed
  • River view

View all photos for Room, 2 Double Beds, River View

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Double Beds, River View

9.6 out of 10
Exceptional
(18 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Premium bedding
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds
  • River view

View all photos for Room, 1 Queen Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 Queen Bed

8.8 out of 10
Excellent
(37 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Premium bedding
  • 29 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 2 Double Beds, Accessible, Bathtub

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Double Beds, Accessible, Bathtub

9.0 out of 10
Wonderful
(47 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Premium bedding
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible, Bathtub

8.4 out of 10
Very good
(17 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Premium bedding
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (University)

Premium bedding, pillow-top beds, in-room safe, desk

Suite (University)

8.0 out of 10
Very good
(3 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
  • 74 sq m
  • Sleeps 4
  • 1 King Bed
  • River view

View all photos for King Room

Shower, designer toiletries, hair dryer, towels

King Room

  • Sleeps 2

View all photos for Queen Room

Shower, designer toiletries, hair dryer, towels

Queen Room

  • Sleeps 2

View all photos for Two Double Room

Shower, designer toiletries, hair dryer, towels

Two Double Room

  • Sleeps 4

View all photos for King Room with ADA Tub

Shower, designer toiletries, hair dryer, towels

King Room with ADA Tub

  • Sleeps 2

View all photos for Queen Room With ADA Tub

Shower, designer toiletries, hair dryer, towels

Queen Room With ADA Tub

  • Sleeps 3

View all photos for Two Double Room with ADA Tub

Shower, designer toiletries, hair dryer, towels

Two Double Room with ADA Tub

  • Sleeps 4

View all photos for Queen Room With ADA Shower

Shower, designer toiletries, hair dryer, towels

Queen Room With ADA Shower

  • Sleeps 3

View all photos for Two Double Room With ADA Shower

Shower, designer toiletries, hair dryer, towels

Two Double Room With ADA Shower

  • Sleeps 4

View all photos for Queen Room with Balcony

Shower, designer toiletries, hair dryer, towels

Queen Room with Balcony

  • Sleeps 2

View all photos for Two Double Room with Balcony

Living area

Two Double Room with Balcony

  • Sleeps 4

View all photos for Room, 2 Double Beds, Roll-in Shower

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Double Beds, Roll-in Shower

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Premium bedding
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Roll-in Shower

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Roll-in Shower

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Premium bedding
  • Sleeps 4
  • 1 King Bed
  • City view

View all photos for Room, 1 Queen Bed, Accessible Bathtub

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 Queen Bed, Accessible Bathtub

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Premium bedding
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Roll-in Shower

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 Queen Bed, Roll-in Shower

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Premium bedding
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Suite

Premium bedding, pillow-top beds, in-room safe, desk

Executive Suite

  • Sleeps 2

View all photos for University Suite

Shower, designer toiletries, hair dryer, towels

University Suite

  • Sleeps 2

View all photos for Two Double Room with River View

Shower, designer toiletries, hair dryer, towels

Two Double Room with River View

  • Sleeps 4

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About the area

Cambridge

At Hyatt Regency Boston/Cambridge you'll be within just a 15-minute stroll of Boston University and Massachusetts Institute of Technology. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .This business-friendly hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include a coffee shop/cafe, a snack bar/deli and coffee/tea in a common area. There's also the convenience of valet parking. .Places within a 30-minute walk of this 4-property class MIT hotel include Charles River Esplanade and Harvard University.

What's nearby

  • Charles River Esplanade - 8 min walk - 0.7 km
  • Boston University - 11 min walk - 1.0 km
  • Massachusetts Institute of Technology - 11 min walk - 1.0 km
  • Fenway Park - 1 min drive - 1.1 km
  • Harvard University - 2 min drive - 2.9 km

Getting around

  • Boston Yawkey Station - 3 min drive
  • Boston University West Station - 13 min walk
  • Logan International Airport (BOS) - 18 min drive

Restaurants

  • ‪Flour Bakery + Cafe - ‬8 min walk
  • ‪Pavement Coffeehouse - ‬15 min walk
  • ‪Ziskind Lounge - ‬13 min walk
  • ‪Jahunger - ‬11 min walk
  • ‪Starbucks - ‬18 min walk

About this property

Hyatt Regency Boston/Cambridge

Riverside hotel with 24-hour health club, near Boston University
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 25005 square feet (2323 square metres) and includes conference space. A 24-hour health club, a terrace, and multilingual staff are also featured at the business-friendly Hyatt Regency Boston/Cambridge. The hotel can provide concierge services and wedding services. For a fee, parking is available.

This 4-star Cambridge hotel is smoke free.

  • 479 guestrooms or units
  • 16 levels
  • 25005 sq ft of conference space
  • 2323 sq. m of conference space
  • Built in 1976
  • Deli
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hyatt Regency Boston/Cambridge offers 479 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. 50-inch LED televisions come with premium satellite channels and pay-per-view films. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

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Courtyard by Marriott Boston-Cambridge
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
4.4 out of 5, Excellent, 1,000 reviews
The price is NZ$225
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (USD 48 per night; includes in/out privileges)
  • Valet parking on site (USD 58 per night; includes in/out privileges)
  • Limited on-site valet and self parking
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Games
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 25,005 square feet of conference space

Outdoors

  • Garden
  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 16 floors
  • Ballroom
  • Banquet hall
  • Built in 1976
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch LED TV with premium cable/satellite channels
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 1 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property offers shuttle service to/from Kendall Square only with connections to the Red Line transit for Boston and Cambridge.

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per night (maximum USD 200 per stay), plus a deposit of USD 100.00 per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night
  • Destination fee: USD23.19 per accommodation, per night. This fee does not apply to children under 1 year of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 48.00 per night (in/out privileges)
  • Valet parking fee: USD 58.00 per night (in/out privileges)
  • Pet deposit: USD 100.00 per night
  • Pet fee: USD 100 per accommodation, per night (maximum USD200 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0015920490
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. The tax ID number is C0015920490. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash.
    For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt) guidelines.

Property Registration Number C0181450490

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cambridge Hyatt Boston
Cambridge Hyatt Regency
Cambridge Hyatt Regency Boston
Cambridge Regency Hyatt
Hyatt Cambridge Boston
Hyatt Regency Cambridge Boston
Hyatt Regency Cambridge Overlooking Boston
Hyatt Regency Overlooking Boston
Hyatt Regency Overlooking Boston Hotel
Hyatt Regency Overlooking Boston Hotel Cambridge
Hyatt Regency Cambridge, Overlooking Boston Hotel Cambridge
Hyatt Regency Cambridge Overlooking Boston Hotel
Hyatt Cambridge

Frequently asked questions

What is the cancellation policy at Hyatt Regency Boston/Cambridge?

Hyatt Regency Boston/Cambridge offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Regency Boston/Cambridge?

As of 28 Jan 2026, prices found for a 1-night stay for 2 adults at Hyatt Regency Boston/Cambridge on 10 Feb 2026 start from NZ$229.22, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Regency Boston/Cambridge?

Yep, Hyatt Regency Boston/Cambridge has a self car park with in/out privileges for USD 48.00 per night. A self car park is also available, for a fee.

Are there any beaches close to Hyatt Regency Boston/Cambridge?

The closest beach to Hyatt Regency Boston/Cambridge is Revere Beach (11 km).

What makes Hyatt Regency Boston/Cambridge a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Hyatt Regency Boston/Cambridge.

Is Hyatt Regency Boston/Cambridge family-friendly?

You bet! With amenities such as a deli, as well as free extra beds in the guestrooms, it's no surprise that Hyatt Regency Boston/Cambridge is a hit with families.

Is there a free airport shuttle available at Hyatt Regency Boston/Cambridge?

No, Hyatt Regency Boston/Cambridge does not offer an airport shuttle service.

Is there a bar or restaurant at Hyatt Regency Boston/Cambridge?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hyatt Regency Boston/Cambridge?

Check-in begins at 4 PM. Check-out time is noon.

Hyatt Regency Boston/Cambridge Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1525 out of 2245 reviews
Rating 8 - Good. 410 out of 2245 reviews
Rating 6 - Okay. 161 out of 2245 reviews
Rating 4 - Poor. 73 out of 2245 reviews
Rating 2 - Terrible. 76 out of 2245 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our welcome was very good. Reception staff(Swedish guy)Location was great. Bed and room very comfortable. Room smelt strongly of cigarettes and phone calls to housekeeping were not picking up.
Stayed 4 nights in Oct 2025

8/10 Good

sharona, berlin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Good Evening, I stayed in this hotel with two reservations, from Friday until Monday, I noticed and notified the staff that the bath water was leaking out and didn’t stop,I reminded on Saturday again and was told they will send someone to fix it, until Monday at 10;30 the water was still leaking, just a waste of water. Hopefully it will be fixed before the next customer. The staff was very friendly, and the valet manager was just amazing with all his help with us, older customers,
Stayed 1 night in Oct 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Our fave hotel in the area.
Stayed 2 nights in Oct 2025

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was big and clean and beautiful view of the river.
Stayed 2 nights in Oct 2025

10/10 Excellent

Monnie

Travelled with partner
The staff was terrific. Great location
Stayed 3 nights in Oct 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant & bar are excellent. Close to MIT football field!
Stayed 2 nights in Oct 2025

10/10 Excellent

Qingfeng, Bellevue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience was great: friendly nice front desk and luggage helpers, beautiful river view, lobby, great location, etc.. The shuttle service is the plus, making my stay very easy to get to everywhere in Cambridge.
Stayed 1 night in Oct 2025

10/10 Excellent

Jeremiah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They have the best beds I've had in a hotel. We both slept well there.
Stayed 6 nights in Oct 2025

8/10 Good

harold, huntington

Stayed 2 nights in Oct 2025

10/10 Excellent

Roland C.

Liked: Cleanliness, staff & service, property conditions & facilities
bathroom toilet runnning and not enough hooks to hang up towels.
Stayed 3 nights in Oct 2025

8/10 Good

Byron

Stayed 2 nights in Oct 2025

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made the hotel. The front desk staff, the valets, the restaurant staff were all great, Call out to Michael, Hagos at the front desk, Daniel the supervisor at the valet for their outstanding service. We were in Boston for the Head of the Charles crew races and it was nice to able to see the race starts from our room and the restaurant/bar balcony. Not many food choices within easy walking distance but their is a Trader Joe’s less than a 1/2 mile away that was a great supplement.
Stayed 7 nights in Oct 2025

10/10 Excellent

Jared

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay! The staff were exceptionally friendly and helpful, and the location couldn’t be better. Both the cafe and the restaurant offered delicious food with plenty of options. The room was spotless and refreshed daily. While the rooms show a bit of age, the outstanding service, prime location, and wonderful view more than make up for it.
Stayed 3 nights in Oct 2025

10/10 Excellent

Meghan

Stayed 3 nights in Oct 2025

10/10 Excellent

Po-Shu

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Water pressure is a bit low in the river view room, but overall experience is good!
Stayed 5 nights in Oct 2025

10/10 Excellent

chantal

Stayed 3 nights in Oct 2025

10/10 Excellent

Natece

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t use bar or restaurant but the balcony and everything else was great, no complaints.
Stayed 1 night in Aug 2025

4/10 Poor

Justin

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

6/10 Okay

Terrie

Travelled with family
Liked: Staff & service, room comfort

Hyatt needs to value their human staff and dump AI

The staff we stellar. Hyatt's AI driven phone system is awful. Absolutely awful. You would do better connecting potential guests to a front desk with a live person. If it weren't for your live staff, I would have given a much lower review. The phone had no dial tone. No instructions on how to use it. So, I couldn't contact the front desk or order room service. I couldn't download the app because my Hotels.com confirmation # was not the same as the Hyatt's confirmation number, needed to use the Hyatt App. So I had to go down to the front desk to talk to a human being.
Stayed 1 night in Oct 2025

10/10 Excellent

Maurice

Stayed 2 nights in Oct 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it

Great View !!! Comfortable ! Roomy ! Clean !! Nice simple restaurant, morning cafe
Stayed 2 nights in Oct 2025

8/10 Good

Shawn

Stayed 1 night in Sep 2025

2/10 Terrible

erminia, Port Perry

Stayed 1 night in Oct 2025

10/10 Excellent

Leomar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Lesli

Stayed 4 nights in Oct 2025