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Bay Village Tropical Retreat

Property class: 3.5

Photo gallery for Bay Village Tropical Retreat

A hotel with a pool, surrounded by palm trees and greenery.
A pathway leading to a building surrounded by lush tropical vegetation.
An outdoor dining area with tables and chairs, surrounded by greenery and a covered walkway.
A hotel entrance with a sign reading 'bay village tropical retreat,' surrounded by lush greenery and palm trees.
A hotel room with a bed, a nightstand, a window with curtains, a lamp, and a view of buildings.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Business services
The current price is NZ$170
includes taxes & fees
22 Nov - 23 Nov

Explore the area

View map
227 Lake Street, Cairns North, QLD, 4870
  • Place, Cairns Esplanade
    ‪2 min walk‬
  • Place, Cairns Esplanade Charles Street Parkland
    ‪5 min walk‬
  • Place, Cairns Central Shopping Centre
    ‪14 min walk‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪7 min drive‬

Room options

View all photos for Family Room

A room with a dining table, chairs, a bed, and a window with a view of greenery.

Family Room

  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Standard Triple Room

A hotel room with a bed, a desk, a chair, a television, and a wardrobe.

Standard Triple Room

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 32 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Double Room

A hotel room with a bed, bedside table, desk, chair, ceiling fan, window with blinds, and a painting on the wall.

Double Room

7.6 out of 10
Good
(20 reviews)
  • Garden view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio

A hotel room with a bed, a television, a ceiling fan, a small table with a bottle and glasses, and a framed picture on the wall.

Studio

8.4 out of 10
Very good
(5 reviews)
  • Garden view
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Suite, 1 Bedroom

A bedroom with a bed, bedside tables, a nightstand, a ceiling fan, an air conditioning unit, and a window with blinds.

Suite, 1 Bedroom

8.4 out of 10
Very good
(6 reviews)
  • Resort view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Apartment, 2 Bedrooms

A modern living room with grey sofas, a coffee table, and a dining area with chairs.

Standard Apartment, 2 Bedrooms

10.0 out of 10
Exceptional
(2 reviews)
  • Resort view
  • 84 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 2 Single Beds and 1 Single Sofa Bed

View all photos for Standard Apartment, 3 Bedrooms

A hotel room with a large bed, a ceiling fan, a balcony with a chair, and a view of the outside.

Standard Apartment, 3 Bedrooms

10.0 out of 10
Exceptional
(3 reviews)
  • Resort view
  • 110 sq m
  • 1 bedroom
  • Sleeps 7
  • 2 Queen Beds, 2 Single Beds and 1 Single Sofa Bed

View all photos for Standard Twin Room

A hotel room with two single beds, a wooden headboard, a ceiling fan, a window with curtains, and a wall-mounted air conditioning unit.

Standard Twin Room

  • Garden view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

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The Oceanfront Cairns

Cairns North
  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
6.0 out of 10, 123 reviews
The price is NZ$139
includes taxes & fees
23 Nov - 24 Nov
The Oceanfront Cairns

About the area

Cairns

Bay Village Tropical Retreat places you in the centre of Cairns, within just a 5-minute stroll of Cairns Esplanade and within 20 minutes of Cairns Central Shopping Centre. Highlights at this hotel include a restaurant, an outdoor swimming pool and a bar/lounge. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and a terrace. Additionally, you'll find a snack bar/deli and laundry facilities. Continental breakfast is available daily between 6:30 AM and 9:30 AM. There's also the convenience of limited parking. .Attractions within a 30-minute walk of this 3.5-property class Cairns North hotel include Cairns Marlin Marina and Reef Fleet Terminal.

What's nearby

  • Cairns Esplanade - 2 min walk - 0.2 km
  • Cairns Esplanade Charles Street Parkland - 5 min walk - 0.4 km
  • Cairns Central Shopping Centre - 14 min walk - 1.2 km
  • Cairns Night Markets - 16 min walk - 1.4 km
  • Cairns Esplanade Lagoon - 16 min walk - 1.4 km

Getting around

  • Cairns Station - 6 min drive
  • Cairns, QLD (CNS-Cairns Intl.) - 6 min drive

Restaurants

  • ‪Muddy's Cafe - ‬7 min walk
  • ‪Splash Seafood Restaurant - ‬14 min walk
  • ‪Atrium - ‬13 min walk
  • ‪Paper Crane - ‬10 min walk
  • ‪The Vine Room - ‬11 min walk

About this property

Bay Village Tropical Retreat

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, a terrace, and multilingual staff are also featured at Bay Village Tropical Retreat.

This 3.5-star Cairns hotel is smoke free.

  • 82 guestrooms or units
  • 2 levels
  • 3 buildings
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Outdoor picnic space
  • No smoking on site
  • Bar or lounge
  • Dining venue
Bay Village Tropical Retreat offers 82 accommodations, which are accessible via exterior corridors and feature free newspapers and coffee/tea makers. This Cairns hotel provides complimentary wireless Internet access.

Business-friendly amenities include desks and telephones. Additionally, rooms include free toiletries and a ceiling fan. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Similar properties

A covered outdoor dining area with tables and chairs, surrounded by greenery.
Hides Hotel Cairns
Cairns Central Business District
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Business services
3.5 out of 5, Good, 1,000 reviews
The price is NZ$204
includes taxes & fees
17 Nov - 18 Nov
Hides Hotel Cairns

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Street parking available
  • Limited on-site parking

Food and drink

  • Daily continental breakfast available 6:30 AM to 9:30 AM for a fee: AUD 26 for adults and AUD 16 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Cot (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 2 floors
  • 3 buildings
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests arriving outside of normal check-in hours should use the exterior telephone at this property to request check-in assistance upon arrival.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for AUD 12 per night.

Payment types

  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately AUD 26 for adults and from AUD 16 for children
  • Crib (infant bed) fee: AUD 12 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Bay Village Retreat
Bay Village Tropical
Bay Village Tropical Retreat
Bay Village Tropical Retreat Cairns North
Bay Village Tropical Retreat Hotel
Bay Village Tropical Retreat Hotel Cairns North
Bay Village Tropical Retreat Apartments Cairns North
Bay Village Tropical Retreat Apartments
Bay Village Tropical Retreat Apartments
Bay Village Tropical Retreat & Apartments Hotel
Bay Village Tropical Retreat & Apartments Cairns North
Bay Village Tropical Retreat & Apartments Hotel Cairns North

Frequently asked questions

What is the cancellation policy at Bay Village Tropical Retreat?

Bay Village Tropical Retreat offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Bay Village Tropical Retreat?

As of 14 Nov 2026, prices found for a 1-night stay for 2 adults at Bay Village Tropical Retreat on 22 Nov 2026 start from NZ$170, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Bay Village Tropical Retreat?

Onsite parking is limited.

Are there any beaches close to Bay Village Tropical Retreat?

The closest beach to Bay Village Tropical Retreat is Palm Cove Beach (20.3 km).

Does Bay Village Tropical Retreat have a pool?

Bay Village Tropical Retreat has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Is Bay Village Tropical Retreat family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as cots/infant beds in the guestrooms, it's no surprise that Bay Village Tropical Retreat is a hit with families.

Does Bay Village Tropical Retreat serve breakfast?

Yeah, continental brekkie is on offer daily from 6:30 AM to 9:30 AM.

Is there a free airport shuttle available at Bay Village Tropical Retreat?

No, Bay Village Tropical Retreat does not offer an airport shuttle service.

Is there a bar or restaurant at Bay Village Tropical Retreat?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Bay Village Tropical Retreat?

Check-in begins at 3:00 PM. Check-out time is 10 AM.

Are pets allowed at Bay Village Tropical Retreat?

No, only service animals are allowed.

Bay Village Tropical Retreat Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 289 out of 814 reviews
Rating 8 - Good. 347 out of 814 reviews
Rating 6 - Okay. 115 out of 814 reviews
Rating 4 - Poor. 39 out of 814 reviews
Rating 2 - Terrible. 24 out of 814 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with short walk to beach and bus stop close by for transport to city, Pier, Botanic Gardens and other attractions
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and clean
Stayed 16 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time staying at the hotel, Cassandra the receptionist was so nice and helpful!
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Liked: Staff & service, amenities
Pleasant stay in one bedroom cabin. Sufficient amenities in cabin for
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Liked: Staff & service
Staff were friendly. Parking was limited
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Cute place with a tropical feel. Walkable to the Esplanade, Night Markets, central shopping center. Only downside was that wifi was not very good anywhere but the lobby area.
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and reception was helpful. Just beware that some rooms come with a sliding glass door and no other windows in the room.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and safe location! Bed was extremely comfortable, surrounds were quiet and lush, attentive staff. Perfect choice. surrounds:
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, safe property and fantastic staff.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and a 2min walk to the esplanade and very peaceful surrounded by by lots of plants and a nice pool
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, nicely decorated hotel.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 5 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We stayed one night and there were some good points. Reception was lovely and it was clean. There was a lot of noise from the airport and around the complex. Room very basic and would present better with a fresh coat of paint. Bedding and pillows not comfortable.
Stayed 1 night in Jul 2026
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Disliked: Amenities
Long way to upper rooms. Not trollies to help, swimming pool is a joke,
Stayed 4 nights in Jul 2026
Verified review

6/10 Okay

Disliked: Property conditions & facilities
The room was very spacious but very tired. The plumbing was noisy, the fan only worked on high and a lot of other little details were overlooked.
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Liked: Amenities
Disliked: Property conditions & facilities
Studio room had good layout and facilities, except very small cups and glasses (although there were wine glasses). The room we were in was in need of maintenance and refurbishment; bottom of bathroom door and skirting damaged, furniture needed a good clean; outside furniture and sitting area needed attention. Good location. Reception staff not helpful and very abrupt. Very limited onsite parking only 8 spaces, which were all taken when we checked in at 4 pm. Happy hour drinks were very limited and not that cheap; food in restaurant was very average and will not eat there again
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need more parking spots in the complex was a bit squashy
Stayed 1 night in Jun 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities
No Amex payment
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and lovely staff .. had a lovely time
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Everything was great. Easy check in, good location.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, easy check in, laundry facilities, great restaurant!
Stayed 2 nights in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in and checkout great location
Stayed 1 night in Sep 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had no wifi in the room, Had to sit in lobby to do anything on the phone. The drain in the bathroom was clogged. They were not able to resolve either issue in the 5 nights we stayed there. The kitchenette had no stove or hot plate. Also, they charge you if you don't wash and put away all the dishes. Room service came to make our bed only 1 day despite us putting a notice on the door to make our room. Also, we booked a snorkeling tour and were not told that there was a $140 booking fee and then the staff had the audacity to ask us for a tip.
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and hotel, highly recommend
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay and would come back.
Stayed 7 nights in Jul 2023