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"Staff were very friendly and understanding when i needed to change room due to them having a strong damp moldy smell. I actually felt embarrassed for ... " More

By a verified traveller on Fri 22 Mar 2024

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Hotel Description

At Mantra Trilogy you'll be within just a 10-minute stroll of popular attractions like Cairns Esplanade and Cairns Central Shopping Centre. Highlights at this beach aparthotel include an outdoor swimming pool and in-room balconies.

You can enjoy a flat-screen TV with cable channels, and each apartment features a coffee/tea maker, a ceiling fan, and a safe. A hair dryer, an iron/ironing board, and free toiletries are also available. Weekly housekeeping is available.

Enjoy the gym, kids' swimming pool, and pool loungers. Other amenities include a 24-hour front desk, a terrace, and a garden. There's also the convenience of free self parking.

Near this 4-star Cairns Central Business District aparthotel, you'll find Cairns Marlin Marina.

Hotel

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$235* Per night/room 31 Mar. - 1 Apr.

Hotel Ocean

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

2 Bed Ocean Dual Key

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

2 Bed Dual Key

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

1 Bedroom Ocean

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Mantra Trilogy ratings based on 450 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mantra Trilogy

Everyone (332) Couples (58) Business (6) Family (41) Other (2)
3 out of 5
Staff were very friendly and understanding when i needed to change room due to them having a strong damp moldy smell. I actually felt embarrassed for the staff as i feel this a common complaint about the rooms here.

Posted by on 22 Mar. 2024

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Comment from Hotel Management

22 Mar. 2024 by Emil

Dear Paul,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay due to the smell in your room. I am happy to hear our staff were able to move you to a different room and hope you enjoyed the rest of your stay with us. I have passed your comments to our housekeeping team in order to remedy the issueWarm regards,Emil Gan General Manager

3 out of 5
The ‘welcome’ of the duty manager left something to be desired - no smile, an overload of information re locating room and parking and officious. Other staff subsequently were pleasant and helpful. The need to (unsuccessfully) register each of a married couple to receive breakfast vouchers was bureaucratic and inflexible.

Posted by on 10 Mar. 2024

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Comment from Hotel Management

22 Mar. 2024 by Emil

Dear TorreyThank you for sharing your experience with us. We sincerely apologize for any disappointment you may have felt upon your arrival and during the check-in process. Providing a warm and welcoming atmosphere is a priority for us, and it's disheartening to hear that we fell short of your expectations in this regard.Thank you again for bringing these matters to our attention. We hope that despite these initial challenges, you were able to enjoy your time with us, and we would be honored to welcome you back for a more seamless and enjoyable experience in the future.Kind regards,Emil Gan General Manager

3 out of 5
Stayed in tower1 - was in need of maintenance and air conditioners were noisy and struggled. Room had no ‘soul’ poor communication with staff- asked to be called when room was ready and never got a call. Request for late checkout was accepted but not passed on to morning staff

Posted by on 26 Jan. 2024

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Comment from Hotel Management

22 Mar. 2024 by Emil

Dear Madeleine,Thank you for taking the time to provide feedback on your recent stay with us. We regret to hear that your experience in Tower 1 did not meet your expectations and apologize for any inconvenience you encountered.Maintaining our property to the highest standards is paramount to us, and we apologize for any maintenance issues you encountered in your room. Your comments regarding the noisy air conditioners have been noted, and we will work diligently to address this matter promptly to ensure our guests' comfort.Thank you again for sharing your feedback, and we hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.Warm regards,Emil GanGeneral Manager

2 out of 5

Posted by on 1 Jan. 2024

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Comment from Hotel Management

23 Mar. 2024 by Emil

Dear Dung, Thank you for your feedback I am sorry to hear that you did not enjoy your stay here at Mantra Trilogy Kind Regards, Emil GanGeneral Manager

3 out of 5

Posted by on 17 Dec. 2023

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Comment from Hotel Management

25 Mar. 2024 by E

Dear Guest,Thank you for your review.Kind regards,Mantra Trilogy Cairns

4 out of 5
Mantra is excellent location, the property itself presents as resort style. Room was clean however condition was somewhat average paint on walls terribly marked also curtain in bedroom badly stained these little fixes would rate the Mantra more highly.

Posted by on 11 Dec. 2023

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Comment from Hotel Management

25 Mar. 2024 by E

Dear Guest,Thank you for your review.Kind regards,Mantra Trilogy Cairns

2 out of 5
Longlife milk in fridge was off - never seen that before. - poor venting and room was very mouldy. Will not stay there again.

Posted by on 18 Nov. 2023

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Comment from Hotel Management

25 Mar. 2024 by E

Dear Guest,Thank you for your review.Kind regards,Mantra Trilogy Cairns

4 out of 5

Posted by on 28 Oct. 2023

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Comment from Hotel Management

25 Mar. 2024 by E

Dear Guest,Thank you for your review.Kind regards,Mantra Trilogy Cairns

1 out of 5
We were so disappointed with our stay at the Mantra Trilogy, our room smelt of urine and was constantly damp. The carpet was absolutely filthy, worn down and stained, along with the lounge. The overall feel of the room was dirty and dated. The facilities of the hotel were also dirty, the pool was murky and not to a standard that I’d be comfortable swimming in. For the cost of this hotel, the quality of the place is appalling. There are so many better quality hotels in the area for at a better price.

Posted by on 10 Oct. 2023

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Comment from Hotel Management

25 Mar. 2024 by E

Dear Guest,Thank you for your review.Kind regards,Mantra Trilogy Cairns

3 out of 5
It’s a great spot but can get very noisy on the lower levels. Had a communication error between Wotif and hotel re type of room.

Posted by on 8 Oct. 2023

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Comment from Hotel Management

25 Mar. 2024 by E

Dear Guest,Thank you for your review.Kind regards,Mantra Trilogy Cairns

Property Features

Mantra Trilogy offers its guests a children's pool, an outdoor pool, and a fitness center. A terrace, tour/ticket assistance, and barbecue grills are also featured at Mantra Trilogy. Limited free parking is available on a first-come, first-served basis. This 4-star Cairns aparthotel is smoke free.

  • 222 guestrooms or units
  • Poolside lounge chairs
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Computer for guest use
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Children's pool
  • Laundry facilities

Internet

Available in all rooms: WiFi (surcharge)

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Cairns Station (1.8 km / 1.1 mi)
  • Parking: Free self parking

Room Amenities

Mantra Trilogy offers 222 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. 30-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and ceiling fans. Cribs/infant beds (surcharge) are also available. Housekeeping is provided weekly.

  • Private balcony
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Bathtub or shower
  • Cribs (surcharge)
  • Housekeeping (weekly)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per day.
  • Cribs (infant beds) are available for AUD 10.00 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Eurocard, and debit cards. Cash is not accepted. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No lifts
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 500 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 10.00 per day
  • Rollaway bed fee: AUD 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mantra Trilogy
  • Mantra Trilogy Cairns
  • Mantra Trilogy Hotel
  • Mantra Trilogy Hotel Cairns
  • Trilogy Mantra
  • Mantra Trilogy Cairns
  • Mantra Trilogy Aparthotel
  • Mantra Trilogy Aparthotel Cairns

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.