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Beloved Playa Mujeres - Couples Only All Inclusive

5.0 star property
Adults-only beachfront property with 3 outdoor pools

Photo gallery for Beloved Playa Mujeres - Couples Only All Inclusive

Beach bar
Exterior
3 outdoor pools, pool loungers
55-inch LED TV with satellite channels, TV
View from room

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Hot tub
  • Room service
  • Spa
The current price is NZ$832
includes taxes & fees
21 Aug - 22 Aug

Explore the area

View map
Condominio Playa Mujeres, Playa Mujeres, Punta Sam, QROO, 77400
  • Playa Mujeres Golf Club
    ‪4 min drive‬
  • Isla Mujeres Ferry Terminal
    ‪45 min drive‬
  • North Beach
    ‪46 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Junior Suite with Round Jacuzzi

1 bedroom, premium bedding, down duvets, pillow-top beds

Junior Suite with Round Jacuzzi

9.8 out of 10
Exceptional
(34 reviews)

Highlights

Furnished balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
  • 89 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Swim Up Suite

View from room

Swim Up Suite

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Private indoor hot tub
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
  • 102 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View

View from room

Junior Suite Ocean View

9.8 out of 10
Exceptional
(10 reviews)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Private indoor hot tub
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
  • 89 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Penthouse Ste w/plunge pool

View from room

Ocean View Penthouse Ste w/plunge pool

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Private plunge pool
Private indoor hot tub
Air conditioning
Free minibar items
LED TV
  • 267 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Terrace Suite w/ Plunge Pool

View from room

Ocean View Terrace Suite w/ Plunge Pool

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Terrace
Separate sitting area
Individually furnished
Private plunge pool
Private indoor hot tub
Air conditioning
Free minibar items
LED TV
  • 173 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Casita Suite w/ Private Pool

View from room

Casita Suite w/ Private Pool

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Private pool
Private indoor hot tub
Air conditioning
Free minibar items
LED TV
  • 102 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Story Casita Suite w Plunge Pool

Terrace/patio

Two Story Casita Suite w Plunge Pool

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Private plunge pool
Private indoor hot tub
Air conditioning
Free minibar items
LED TV
  • 112 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite With Plunge Pool

1 bedroom, premium bedding, down duvets, pillow-top beds

Terrace Suite With Plunge Pool

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Terrace
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
  • 173 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Casita Suite w/ Private Pool

View from room

Beachfront Casita Suite w/ Private Pool

Highlights

Furnished balcony
Separate sitting area
Private pool
Private indoor hot tub
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
  • 102 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Two Story Casita Suite w/ Plunge Pool

Terrace/patio

Beachfront Two Story Casita Suite w/ Plunge Pool

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Furnished balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
  • 112 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

About the area

Punta Sam

A luxury stay in Punta Sam awaits you at Beloved Playa Mujeres - Couples Only All Inclusive. You'll be 1.7 km (1.1 mi) from Punta Sam Ferry Terminal and 3.1 km (1.9 mi) from Playa Mujeres Golf Club. Highlights at this all-inclusive property include 5 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing day at The Beloved Spa can include massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The fine-dining restaurant, Le Bisou, is open for breakfast and dinner. With 6 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach and enjoy the on-site marina, gym and Turkish bath/hammam. Plus you'll find free Wi-Fi in public areas, a hot tub and a coffee shop/cafe. There's also free valet parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 5-property class Playa Mujeres property include El Meco Archaeological Site and Museo Iconografico de la Carrera Panamericana.

What's nearby

  • Punta Sam Ferry Terminal - 19 min walk - 1.6 km
  • Playa Mujeres Golf Club - 4 min drive - 3.2 km
  • Isla Mujeres Ferry Terminal - 45 min drive - 8.4 km
  • North Beach - 46 min drive - 8.7 km
  • Dolphin Discovery - 50 min drive - 11.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive

Restaurants

  • The Deli
  • ‪The Rooftop - ‬6 min drive
  • ‪Don Fernando Lobby Bar - ‬8 min drive
  • ‪Caprichos Villa del Palmar - ‬20 min walk
  • ‪El Suspiro - ‬9 min drive

About this property

Beloved Playa Mujeres - Couples Only All Inclusive

Adults-only beachfront property with 3 outdoor pools
Beloved Playa Mujeres - Couples Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Beloved Playa Mujeres - Couples Only All Inclusive, you'll find a full-service spa, a marina, and 3 outdoor swimming pools. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. Public spaces have free WiFi.

A hot tub, a fitness centre, and spa services are also featured at the luxury Beloved Playa Mujeres - Couples Only All Inclusive. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

  • 109 guestrooms or units
  • 4 levels
  • 10 buildings
  • 5 dining venues
  • 6 bars or lounges
  • Built in 2009
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Beloved Playa Mujeres - Couples Only All Inclusive offers 109 accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies. This accommodation offers separate sitting areas. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Coffee/tea makers and minibars are provided. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The Beloved Spa has 14 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Similar properties

Exterior

Excellence Playa Mujeres - Adults Only All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
4.6 out of 5, Wonderful, 1,233 reviews
The price is NZ$908
includes taxes & fees
17 Aug - 18 Aug
Excellence Playa Mujeres - Adults Only All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Mar
  • La Isla Trattoria
  • Le Bisou
  • Lupita Steakhouse

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Parasailing
  • Pilates classes
  • Sailing
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach towels
  • Garden
  • Marina
  • On the beach
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (79 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (75 centimetre high)

More

  • 10 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Built in 2009
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Beloved Playa Mujeres - Couples Only All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 3904.21 per vehicle (return, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Beloved Hotel
Beloved Hotel All Inclusive
Beloved Hotel Playa Mujeres
Beloved Hotel Playa Mujeres All Inclusive
Beloved Playa Mujeres
Playa Mujeres Beloved Hotel
Beloved Playa Mujeres Excellence Group All Inclusive
Beloved Excellence Group All Inclusive
Beloved Playa Mujeres Excellence Group
Beloved Excellence Group
Beloved Playa Mujeres Excellence All Inclusive AdultsOnly
Beloved Excellence All Inclusive AdultsOnly
Beloved Playa Mujeres Excellence AdultsOnly
Beloved Excellence AdultsOnly
Beloved Playa Mujeres by Excellence Group All Inclusive
The Beloved Hotel Playa Mujeres All Inclusive
Beloved Playa Mujeres by Excellence Group
Beloved Mujeres Excellence In
Beloved Playa Mujeres Couples Only All Inclusive
Beloved Playa Mujeres - Couples Only All Inclusive Punta Sam

Frequently asked questions

What is the cancellation policy at Beloved Playa Mujeres - Couples Only All Inclusive?

Beloved Playa Mujeres - Couples Only All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Beloved Playa Mujeres - Couples Only All Inclusive?

As of 15 Aug 2025, prices found for a 1-night stay for 2 adults at Beloved Playa Mujeres - Couples Only All Inclusive on 21 Aug 2025 start from NZ$831.84, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Beloved Playa Mujeres - Couples Only All Inclusive?

Yep, Beloved Playa Mujeres - Couples Only All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Beloved Playa Mujeres - Couples Only All Inclusive?

Yep, Beloved Playa Mujeres - Couples Only All Inclusive is a short 6-minute walk from Mujeres Beach. Fun beach activities include scuba diving and parasailing.

Is there a spa on site at Beloved Playa Mujeres - Couples Only All Inclusive?

Yep, The Beloved Spa is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Beloved Playa Mujeres - Couples Only All Inclusive have a pool?

Yep, and guests love it! Beloved Playa Mujeres - Couples Only All Inclusive has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Beloved Playa Mujeres - Couples Only All Inclusive?

Beloved Playa Mujeres - Couples Only All Inclusive features 3 outdoor pools, a full-service spa and 5 restaurants. All guestrooms come with Hot tubs, Private jetted baths and pillowtop beds.

What makes Beloved Playa Mujeres - Couples Only All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Beloved Playa Mujeres - Couples Only All Inclusive.

Is Beloved Playa Mujeres - Couples Only All Inclusive family-friendly?

No, Beloved Playa Mujeres - Couples Only All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Beloved Playa Mujeres - Couples Only All Inclusive?

Yep, all rooms come with private hot tubs.

Is there a free airport shuttle available at Beloved Playa Mujeres - Couples Only All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Beloved Playa Mujeres - Couples Only All Inclusive?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Beloved Playa Mujeres - Couples Only All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Beloved Playa Mujeres - Couples Only All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Beloved Playa Mujeres - Couples Only All Inclusive?

There is a golf course next to Beloved Playa Mujeres - Couples Only All Inclusive.

Beloved Playa Mujeres - Couples Only All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 840 out of 1006 reviews
Rating 8 - Good. 111 out of 1006 reviews
Rating 6 - Okay. 28 out of 1006 reviews
Rating 4 - Poor. 9 out of 1006 reviews
Rating 2 - Terrible. 18 out of 1006 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

2/10 Terrible

Sandra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were looking so forward to our trip, but were unable to fly out due to an ice storm in our home city. We were working with a third party travel agent, and we rebooked for June. American airlines were absolutely great in refunding our flights and rebooking for us...however we are SO disappointed that Beloved would not work with us AT ALL. I understand a no refund policy, but we are not asking for our money back, we are just wanting to rebook. This is very bad customer service to not even post half of our previous payment toward the new travel dates. We now have to pay for 5 days that we were not even able to travel, PLUS a new trip we booked in June. We have traveled a lot, and have never had this kind of VERY POOR customer service for paying customers. Now I am not even very excited to travel there in June after this very disappointing experience.
Stayed 5 nights in Feb 2025

10/10 Excellent

Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and well kept. The ocean was beautiful with lounge chairs readily available. The service was impeccable. Every person made our experience special. All the personnel were attentive to our needs. Our room had everything we needed and was spacious. The food was well thought out and tasty. We made it our morning rounds to get lattes. The gym was very well equipped. Night time entertainment was lacking some but we were there mainly to relax.
Stayed 6 nights in Apr 2025

10/10 Excellent

Judith

Stayed 3 nights in May 2025

10/10 Excellent

Hidajet

Stayed 4 nights in May 2025

10/10 Excellent

sherif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boutique.
Stayed 4 nights in May 2025

8/10 Good

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved Beloved for our honeymoon. Very relaxing and calm atmosphere. Our first day at beloved we went to la isla for lunch and dinner and the food was disappointing. No flavor even the dessert was plain and dry. The rest of the restaurants we ate at were amazing. The taco truck is a must and you can’t skip out on the sushi bar. We were pleasantly surprised by the flavor and quality of fish at the sushi bar. Service was always on point and we had no issues during our stay. We took advantage of the complimentary sailing offered by aqua world which was a nice bonus to booking this resort. Aquaworld has other water activities for an extra cost but it’s super convienent to be able to sign up at the booth on the beach and then walk next door to excellence to do the activities. We ended up paying for the parasailing. We wish to return to this resort in a year and maybe take our parents or other friend couples along with us.
Stayed 3 nights in May 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente small hotel perfecto to relax
Stayed 5 nights in May 2025

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re looking for top tier service and peace of mind while on vacation… this is your spot! Stayed in the Junior Ocean View Suite and it was more than perfect. I will definitely be returning
Stayed 4 nights in May 2025

10/10 Excellent

Bryan, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for couples to vacation. Quiet. Clean. Beautiful beach. Friendly staff and great food.
Stayed 2 nights in May 2025

2/10 Terrible

Salvatore

Travelled with partner
Liked: Staff & service
This resort is not 4-5 stars as advertised. Food was ok nothing to brag about. Beds and pillows in this place are so hard and uncomfortable. Food options were average at best. So if you want an average place with below average food this is your place.
Stayed 4 nights in Apr 2025

10/10 Excellent

Carleen

Stayed 5 nights in Apr 2025

10/10 Excellent

Gabrielle

Stayed 5 nights in Apr 2025

10/10 Excellent

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, beautiful and spacious rooms! Clean everywhere. The staff were excellent and very accommodating!!! Great food and very romantic atmosphere!
Stayed 7 nights in Apr 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service
The resort was better than we’d hoped for. Yes, it’s a little older but maintained well and very clean. Literally everyone we encountered on staff was friendly and helpful.
Stayed 3 nights in Apr 2025

10/10 Excellent

Felix

Stayed 10 nights in Apr 2025

10/10 Excellent

Yorgos

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property
Stayed 3 nights in Apr 2025

10/10 Excellent

Uwe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was not as exceptional as everything else
Stayed 5 nights in Apr 2025

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and restful resort. A perfect couples get away
Stayed 5 nights in Apr 2025

10/10 Excellent

Stephanie, Aurora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone who works here are truly amazing people!! They all seem to love their jobs and go far and beyond to make sure your stay is the best you've ever had anywhere. From the time we stepped foot out of our private car to meet Christian our host/concierge/bellman/anything you need man (seriously the best), welcoming drinks, to checkin in and led up to our Junior Ocean View Suite. Every night there was truly special for us and the food was amazing at every single place we ate. Even the beach snacks and Caffeto were outstanding!!! We will definitely be returning here again as it has become one of our favorite locations now. We missed out on trying their spa services but used the gym facilities which were fabulous too. Thanks again for taking such great care of us.
Stayed 5 nights in Apr 2025

10/10 Excellent

Mellissa Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are a couple looking for a quiet and peaceful vacation, this is the resort for you! I’ve stayed at other Excellence resorts (in Playa Mujeres and Riviera Cancún), and this one by far was the most chill. Service was great! Oscar on the beach kept the food and drinks coming as needed and Marisol ensured that there were FUN, daily activities for those who wanted a little more! (Although we did not receive our hat for winning the guacamole championship!) - overall, we had a great time! It was clean, quiet and the food was really very good.
Stayed 5 nights in Apr 2025

2/10 Terrible

Melanie Anne

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This establishment is failing. The dusgusting smell of sewage, there was only one poor that was not clean, there is no beach. The water front area is barely a cove and the seating is torn up and dirty.
Stayed 3 nights in Apr 2025

10/10 Excellent

Ghazal

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and efficient service. Quality of food was also great!
Stayed 4 nights in Apr 2025

6/10 Okay

FATEN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The best part about this resort was the staff. Every single one of them goes above and beyond to make you happy. I just won’t go back because there isn’t much to do. Entertainment needs to be better. They should have more games around the pool to keep guest busy. As far as the food, it was really good but I just wished they also had a buffet at lunch with a salad bar. The property is beautiful and well maintained.
Stayed 2 nights in Apr 2025

10/10 Excellent

Francisco Javier, Ventura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed at this resort for our honeymoon. We had an amazing time. Highly recommend.
Stayed 7 nights in Apr 2025

10/10 Excellent

Nikko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beloved is a beautiful property, it was nice and quiet which we loved. Staff were all extremely friendly and helpful. Would absolutely return.
Stayed 3 nights in Apr 2025