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Beloved Playa Mujeres - Couples Only All Inclusive

Property class: 5 and above

Photo gallery for Beloved Playa Mujeres - Couples Only All Inclusive

A wooden deck with a hot tub and a view of the ocean.
Property video
A spacious living room with a large chandelier, multiple sofas, and a coffee table.
A pool area with a view of the ocean, palm trees, and a white outdoor seating area.
A resort with white buildings, palm trees, and a view of the ocean.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa pool
  • All-inclusive
  • Parking included
  • Free Wi-Fi
The current price is NZ$897
includes taxes & fees
31 Oct - 1 Nov

Explore the area

View map
Condominio Playa Mujeres, Playa Mujeres, Punta Sam, QROO, 77400
  • Place, Mujeres Beach
    ‪6 min walk‬
  • Place, Punta Sam Beach
    ‪3 min drive‬
  • Place, North Beach
    ‪46 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪50 min drive‬

Room options

View all photos for Terrace Suite With Plunge Pool

A white outdoor seating area with a pergola structure and a clear sky in the background.

Terrace Suite With Plunge Pool

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 173 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Casita Suite w/ Private Pool

A pool area with a view of the ocean, palm trees, and a white outdoor seating area.

Beachfront Casita Suite w/ Private Pool

  • 102 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Two Story Casita Suite w/ Plunge Pool

A wooden deck with a hot tub and a view of the ocean.

Beachfront Two Story Casita Suite w/ Plunge Pool

9.4 out of 10
Exceptional
(3 reviews)
  • Beach view
  • 112 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite with Round Jacuzzi

A hotel room with a large bed, two round mirrors, a vanity with a vase, and a view of the ocean.

Junior Suite with Round Jacuzzi

9.6 out of 10
Exceptional
(42 reviews)
  • Garden view
  • 89 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Swim Up Suite

A poolside area with a white sofa, a small table, and a potted plant.

Swim Up Suite

9.6 out of 10
Exceptional
(8 reviews)
  • Garden view
  • 102 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View

A modern hotel room with a balcony overlooking the ocean, a seating area with a table, and a large window with curtains.

Junior Suite Ocean View

9.8 out of 10
Exceptional
(13 reviews)
  • Ocean view
  • 89 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Terrace Suite w/ Plunge Pool

A rooftop hot tub with a clear view of the ocean and cityscape.

Ocean View Terrace Suite w/ Plunge Pool

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 173 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Casita Suite w/ Private Pool

A pool area with a view of the ocean, palm trees, and a white outdoor seating area.

Casita Suite w/ Private Pool

9.6 out of 10
Exceptional
(7 reviews)
  • 102 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Two Story Casita Suite w Plunge Pool

A wooden deck with a hot tub and a view of the ocean.

Two Story Casita Suite w Plunge Pool

9.6 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 112 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Penthouse Ste w/plunge pool

A spacious bedroom with a large bed, a seating area with a sofa and armchairs, and a balcony with a view of the sea.

Ocean View Penthouse Ste w/plunge pool

  • Ocean view
  • 267 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite Pool View

A modern bedroom with a large bed, bedside tables, a bench, and a slatted headboard.

Honeymoon Suite Pool View

10.0 out of 10
Exceptional
(3 reviews)
  • 89 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Punta Sam

A luxury stay in Punta Sam awaits you at Beloved Playa Mujeres - Couples Only All Inclusive. You'll be 1.8 km (1.1 mi) from Punta Sam Ferry Terminal and 3.1 km (1.9 mi) from Playa Mujeres Golf Club. .A relaxing day at The Beloved Spa can include massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The fine-dining restaurant, Le Bisou, is open for breakfast and dinner. Spend the day at the beach and enjoy the 3 outdoor swimming pools, marina and gym. Plus you'll find free Wi-Fi in public areas, a Turkish bath/hammam and a hot tub. There's also free valet parking, along with the convenience of an airport shuttle.
View more Resorts in Punta SamOpens in a new window

What's nearby

  • Mujeres Beach - 6 min walk - 0.6 km
  • Punta Sam Beach - 3 min drive - 1.8 km
  • Playa Mujeres Golf Club - 5 min drive - 3.5 km
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 29 min drive - 22.8 km
  • North Beach - 46 min drive - 9.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 51 min drive

Restaurants

  • ‪Don Fernando Lobby Bar - ‬8 min drive
  • ‪Mike's Coffee - ‬2 min walk
  • ‪El Suspiro - ‬9 min drive
  • ‪Gourmet Hall - ‬6 min drive
  • ‪La Casona STK - ‬20 min walk

About this property

Beloved Playa Mujeres - Couples Only All Inclusive

Beloved Playa Mujeres - Couples Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Beloved Playa Mujeres - Couples Only All Inclusive, you'll find a full-service spa, a marina, and 3 outdoor swimming pools. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. Public spaces have free WiFi.

A hot tub, a fitness centre, and a sauna are also featured at the luxury Beloved Playa Mujeres - Couples Only All Inclusive. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

  • 109 guestrooms or units
  • 4 levels
  • 10 buildings
  • 5 dining venues
  • 6 bars or lounges
  • Built in 2009
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Beloved Playa Mujeres - Couples Only All Inclusive offers 109 accommodations with free minibar items and minibars. Beds feature down duvets and premium bedding. A pillow menu is available. 55-inch Smart televisions come with premium satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The Beloved Spa has 14 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

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  • On private beach
  • Pool
  • Spa pool
  • All-inclusive
4.6 out of 5, Wonderful, 1,581 reviews
The price is NZ$900
includes taxes & fees
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Property amenities

Restaurants on site

  • El Mar
  • La Isla Trattoria
  • Le Bisou
  • Lupita Steakhouse

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Beloved Playa Mujeres - Couples Only All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 3904.21 per vehicle (return, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses some wind energy; some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses wind energy, plus a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Beloved Hotel
Beloved Hotel All Inclusive
Beloved Hotel Playa Mujeres
Beloved Hotel Playa Mujeres All Inclusive
Beloved Playa Mujeres
Playa Mujeres Beloved Hotel
Beloved Playa Mujeres Excellence Group All Inclusive
Beloved Excellence Group All Inclusive
Beloved Playa Mujeres Excellence Group
Beloved Excellence Group
Beloved Playa Mujeres Excellence All Inclusive AdultsOnly
Beloved Excellence All Inclusive AdultsOnly
Beloved Playa Mujeres Excellence AdultsOnly
Beloved Excellence AdultsOnly
Beloved Playa Mujeres by Excellence Group All Inclusive
The Beloved Hotel Playa Mujeres All Inclusive
Beloved Playa Mujeres by Excellence Group
Beloved Mujeres Excellence In
Beloved Playa Mujeres Couples Only All Inclusive
Beloved Playa Mujeres - Couples Only All Inclusive Punta Sam

Frequently asked questions

What is the cancellation policy at Beloved Playa Mujeres - Couples Only All Inclusive?

Beloved Playa Mujeres - Couples Only All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Beloved Playa Mujeres - Couples Only All Inclusive?

As of 30 Oct 2026, prices found for a 1-night stay for 2 adults at Beloved Playa Mujeres - Couples Only All Inclusive on 31 Oct 2026 start from NZ$897, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Beloved Playa Mujeres - Couples Only All Inclusive?

Yep, Beloved Playa Mujeres - Couples Only All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Beloved Playa Mujeres - Couples Only All Inclusive?

Yep, Beloved Playa Mujeres - Couples Only All Inclusive is a short 7-minute walk from Mujeres Beach. Fun beach activities include scuba diving and parasailing.

Is there a spa on site at Beloved Playa Mujeres - Couples Only All Inclusive?

Yep, The Beloved Spa is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Beloved Playa Mujeres - Couples Only All Inclusive have a pool?

Yep, and guests love it! Beloved Playa Mujeres - Couples Only All Inclusive has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Beloved Playa Mujeres - Couples Only All Inclusive?

Beloved Playa Mujeres - Couples Only All Inclusive features 3 outdoor pools, a full-service spa and 5 restaurants. All guestrooms come with Private jetted baths, premium bedding and 24-hour room service.

What makes Beloved Playa Mujeres - Couples Only All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and premium bedding in the guestrooms, help set the scene for a romantic weekend at Beloved Playa Mujeres - Couples Only All Inclusive.

Is Beloved Playa Mujeres - Couples Only All Inclusive family-friendly?

No, Beloved Playa Mujeres - Couples Only All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Beloved Playa Mujeres - Couples Only All Inclusive?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Beloved Playa Mujeres - Couples Only All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Beloved Playa Mujeres - Couples Only All Inclusive?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Beloved Playa Mujeres - Couples Only All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Beloved Playa Mujeres - Couples Only All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Beloved Playa Mujeres - Couples Only All Inclusive?

There is a golf course next to Beloved Playa Mujeres - Couples Only All Inclusive.

Beloved Playa Mujeres - Couples Only All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 824 out of 1000 reviews
Rating 8 - Good. 116 out of 1000 reviews
Rating 6 - Okay. 24 out of 1000 reviews
Rating 4 - Poor. 12 out of 1000 reviews
Rating 2 - Terrible. 24 out of 1000 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible couples only resort with great staff, activities and amenities. The swim up suite was great.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best staff ever, great food, plenty to do, quiet, relaxing, and romantic.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a smaller, quiet resort that's perfect for couples. The services is exceptional, the newly updated rooms are nice and the food is great.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, great staff, beautiful weather and amazing food and drinks.
Stayed 10 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is quiet, lovely, staff is super helpful, food was ok.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was excellent. Service was wonderful and the resort was extremely clean.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it, excellent for couples. Small, intimate, great service, great rooms, good food, loved the taco truck & gourmet coffee every day 😁
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience! Very friendly staff
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, relaxing atmosphere. Clean white sand beach and clear water. Just what we were looking for.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time at an AI resort and we couldn’t have had a better experience. I wish we could go back tomorrow!!! Next time we will take our family and we will stay at a family excellence resort for sure!
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I greatly enjoyed our stayed and will return in a few weeks!
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best stay ever - Beautiful grounds. Resort is very clean and the food is so delicious. All the workers are super nice and friendly. Highly recommend.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing. Swim out pool was awesome, staff treat you like family, and the food was soooo good!
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing stay. The staff was incredibly helpful and so nice. They made the experience even better. Our room was gorgeous and everything was very clean. The food was delicious, we only missed one restaurant and it was for lack of planning, we’ll try it next time since we are most definitely returning.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best trip ever! Peaceful, relaxed environment. Time felt slow for the first time and enjoyed every moment of this trip. The food, the room, the staff, everything was amazing. Will definitely be coming back here to get away from busy life:) loved it here
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Phenomenal food and service. My husband and I loved the stay and highly recommend. The romance spa package was also incredible.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 4th time staying at beloved. This place never disappoints and the staff are extraordinary.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was truly amazing. So peaceful. The beach days were just beautiful and the food and drinks never stopped coming, right to our comfy palapa. All the restaurants were delicious and a great variety. The rooms were beautiful and had everything you'd need and more! I'm telling all my friends about the Beloved.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful from the time you get there to the time you leave. Staff really make this an outstanding experience. The food was great and so were the drinks. We plan going back next year!
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful. Resort was quiet and clean. Food was good.
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a wonderful and quiet experience- highly recommend for couples.
Stayed 5 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach was clean with clear blue waters
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff treated us like family. We can’t wait to be back!
Stayed 7 nights in Mar 2026

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