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Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive

Property class: 5 and above

Photo gallery for Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive

Rooftop terrace
Property video
A room with a wooden floor, a hammock, a sofa, a small table, and a large window with a view of the ocean.
A hotel room with a bed, a sofa, a chair, a TV, and a balcony with a view of the sea.
A beachfront hotel with multiple floors, palm trees, and sun loungers along the sandy beach.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is NZ$1,468
includes taxes & fees
11 Oct - 12 Oct

Explore the area

View map
Carretera a Punta Sam Km. 5.2, Zona Continental de Costa Mujeres, Punta Sam, QROO, 77400
  • Place, Punta Sam Beach
    ‪14 min walk‬
  • Place, Playa Mujeres Golf Club
    ‪6 min drive‬
  • Place, North Beach
    ‪46 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪48 min drive‬

Room options

View all photos for Corner Suite Ocean Front

A modern hotel room with a large bed, a bedside table, a mirror, and a TV.

Corner Suite Ocean Front

  • Ocean view
  • 127 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite 2 Queen Beds Ocean Front

A modern hotel room with a large bed, a bench, a desk, and a view of the ocean.

Suite 2 Queen Beds Ocean Front

  • Ocean view
  • 88 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite 1 King Bed Ocean Front

A hotel room with a bed, a sofa, a chair, a TV, and a balcony with a view of the sea.

Suite 1 King Bed Ocean Front

  • Ocean view
  • 88 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Corner Suite Ocean Front

A modern hotel room with a black and white vanity, a red chair, a large mirror, and a television on a stand.

Two Bedroom Corner Suite Ocean Front

  • Ocean view
  • 215 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Two Bedroom Master Suite

A modern dining area with a yellow accent wall, a round table, and two chairs.

Two Bedroom Master Suite

  • Ocean view
  • 203 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Corner Suite Ocean Front

A modern hotel room with a large bed, a bedside table, a mirror, and a TV.

Ultra Corner Suite Ocean Front

  • Ocean view
  • 127 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite 1 King Bed Ocean Front

A hotel room with a bed, a sofa, a chair, a TV, and a balcony with a view of the sea.

Ultra Suite 1 King Bed Ocean Front

  • Ocean view
  • 88 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite 2 Queen Beds Ocean Front

A modern hotel room with a large bed, a bench, a desk, and a view of the ocean.

Ultra Suite 2 Queen Beds Ocean Front

  • Ocean view
  • 88 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Ultra Two Bedroom Corner Suite Ocean Front

A modern hotel room with a black and white vanity, a red chair, a large mirror, and a television on a stand.

Ultra Two Bedroom Corner Suite Ocean Front

  • Ocean view
  • 215 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Two Bedroom Master Suite

A modern dining area with a yellow accent wall, a round table, and two chairs.

Ultra Two Bedroom Master Suite

  • Ocean view
  • 203 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Room

  • Sleeps 8

View all photos for SUITE 2 QUEEN BEDS

A hotel room with a bed, a TV, a sofa, a mirror, and a ceiling fan.

SUITE 2 QUEEN BEDS

  • 946 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for ULTRA SUITE 2 QUEEN BEDS

A hotel room with a bed, a TV, a sofa, a mirror, and a ceiling fan.

ULTRA SUITE 2 QUEEN BEDS

  • 946 sq m
  • Sleeps 3
  • 2 Queen Beds

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About the area

Punta Sam

A luxury stay in Punta Sam awaits you at Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive. Within steps you'll find Punta Sam Beach and Punta Sam Ferry Terminal within a 15-minute stroll. Highlights at this all-inclusive resort include 12 restaurants, 2 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and facials along with access to the sauna and hot tub. The fine-dining restaurant, NOI Ristorante Italiano, serves Italian cuisine and is open for breakfast and dinner. With 3 lounge bars and a poolside bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site gym. Business amenities include a 24-hour business centre and coworking space. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also free valet parking, along with the convenience of airport drop-off service. .Attractions within a 10-minute drive of this 5-property class Punta Sam resort include Ultramar Ferry Puerto Juárez and Cancun Mall.
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What's nearby

  • Punta Sam Beach - 14 min walk - 1.2 km
  • Mujeres Beach - 4 min drive - 2.9 km
  • Playa Mujeres Golf Club - 6 min drive - 5.3 km
  • North Beach - 46 min drive - 9.1 km
  • Dolphin Discovery - 53 min drive - 14.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive

Restaurants

  • ‪Restaurant Flamingos - ‬15 min walk
  • ‪Don Fernando Lobby Bar - ‬6 min drive
  • ‪Mike's Coffee - ‬5 min drive
  • ‪El Suspiro - ‬7 min drive
  • ‪Gourmet Hall - ‬7 min walk

About this property

Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive

Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive offers its guests 2 outdoor swimming pools and a fitness centre. There are 12 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi is free in public spaces.

A 24-hour business centre and coworking spaces are available. A rooftop terrace, gift shops/newsstands, and concierge services are also featured at the luxury Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Free valet parking is available.

This 5-star Punta Sam resort is smoke free.

  • 10 guestrooms or units
  • 9 levels
  • 12 dining venues
  • 3 bars or lounges
  • Built in 2024
  • Deli
  • Terrace on the roof
  • Towels for the beach
  • Umbrellas for the beach
  • Business centre (24 hours)
  • Dry cleaning
  • Front desk (24 hours)
  • Concierge
  • Gift shop
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive offers 10 air-conditioned accommodations with outdoor private hot tubs and minibars. Rooms open to furnished balconies. Beds feature down duvets and premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels, pay-per-view films and smart speakers. Bathrooms include a shower with a rainfall showerhead, slippers, designer toiletries and complimentary toiletries.

This Punta Sam resort provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

The on-site spa has 16 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Free valet parking on site
  • Limited on-site valet parking

Food and drink

  • 12 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Blanca Blue
  • Bocados Steak House
  • Hiroshi
  • NOI Ristorante Italiano
  • The Rooftop

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 24-hour business centre
  • Coworking space

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor furniture
  • Rooftop terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (100 centimetre wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 9 floors
  • Built in 2024
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Pay films
  • Smart speaker

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 50 per vehicle (maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Mousai Cancun Ocean Front
Hotel Mousai Cancun Ocean Front Adults
Hotel Mousai Cancun Ocean Front Adults Only Hotel
Hotel Mousai Cancun Ocean Front Adults Only Punta Sam
Hotel Mousai Cancun Ocean Front Adults Only Hotel Punta Sam

Frequently asked questions

What is the cancellation policy at Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive?

Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive?

As of 10 Oct 2026, prices found for a 1-night stay for 2 adults at Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive on 11 Oct 2026 start from NZ$1,468, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive?

Yep, Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive has free valet parking.

Are there any beaches close to Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive?

Yep, Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive is a short 14-minute walk from Punta Sam Beach.

Is there a spa on site at Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive?

Yep, there is an onsite spa at Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments, as well as hot stone massages.

Does Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive have a pool?

Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive?

Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive features 2 outdoor pools, a full-service spa and 12 restaurants. All guestrooms come with Hot tubs, premium bedding and 24-hour room service.

What makes Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive.

Is Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive family-friendly?

No, Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive?

Yep, all rooms come with private hot tubs.

Is there a free airport shuttle available at Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive?

No, but there's a shuttle from the hotel to the airport that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive?

Yep, they've got a poolside bar and 12 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive?

No, pets and service animals are not allowed.

Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 11 out of 17 reviews
Rating 8 - Good. 2 out of 17 reviews
Rating 6 - Okay. 0 out of 17 reviews
Rating 4 - Poor. 3 out of 17 reviews
Rating 2 - Terrible. 1 out of 17 reviews

10/10

Cleanliness

8.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this hotel and the comfort it provides is unmatched. Every one of the staff members is really attentive and nice. The only reason I’m giving it 4 starts instead of 5 is the food. Out of all the restaurants around this hotel, just one met my expectations.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Amenities
Beautiful hotel. Love the arts.
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personal attention was fantastic!
Stayed 5 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Very nice room. Will be back!
Stayed 5 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To far from the hotel zone
Stayed 4 nights in Mar 2025
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
After staying at Hotel Mousai in Puerto Vallarta for a week and experience the best service I'd experienced at a hotel I was excited to experience Mousai in Cancun. It cost noticeable more than my stay in Puerto Vallarta for the Ultra Corner Suite but I had no doubt I'd experience the same or better. I only came to Cancun for Mousai. I was disappointed that the qu
Stayed 1 night in Oct 2025
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was disappointed in the price point compared to the overall service received. I'd stayed at Mousai in Puerto Vallarta where I booked the Ultra Corner Suite and thought the service would be the same. I felt no different than guests at the other hotels on the property despite having a "Butler" . It was a challenge getting rides, bar service and other things during my stay.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I hadn't been at an all exclusive for at least 10 years following multiple disappointing 5 star experiences. We decided to give Hotel Mousai a try for a short 5 day trip to wind off and get away from our kids. We were overwhelmed by the quality of everything Mousai has to offer. Room was great, staff was great, rooftop terrace was amazing with a nice chill vibe, NOI restaurant serves premium food and drinks. Other guests were respectful and quiet but still ready to have fun. You cannot go wrong at Mousai and we will definitely go back.
Stayed 5 nights in Jan 2025
Verified review

2/10 Terrible

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is horrible very small. Got the the hotel and i was surprised that it was not all exclusive. They make me bay extra 2200 dollars for me and my wife. Paid the extra 2200 dollars and then i was charged for every drink i had. Drinks are not even included in the all exclusive package. Do not reserve at this hotel.
Stayed 7 nights in May 2025
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Dissapointing

This place was okay, but tiny little fixable details just kept dragging it down to the point that I wouldn’t recommend staying there. Their little iPad controllers in the rooms barely work, and with no physical controls on the walls you are left without crucial things like fans so we were waking up in a pool of our own sweat every morning. We had to cover 10 different little blinking lights all over the room at night. Staff linger in your room when delivering food to the point you have to tell them to leave. Staff told us one price multiple times, only to be uncharged by nearly 100% for things like the spa. The hotel called one of the scam cartel taxis that cost 150 dollars for a short trip for us. Even had a firework lit in my face by a waiter at dinner for my birthday without warning. Inhaling a bunch of toxic firework exhaust was not what I ordered for dinner. We had fun regardless. Just a bunch of really silly things that could easily be fixed. Its new development, so plenty of time to improve
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo top
Stayed 5 nights in May 2025
Verified review

10/10 Excellent

Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025
Verified review

10/10 Excellent

Stayed 3 nights in Jan 2025