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Hard Rock Hotel Cancun - All Inclusive

Luxury property on the beach, with outdoor pool

Where to?

Dates

December 2025

January 2026

Deluxe Double Room, Ocean View (Classic)

Outdoor pool, pool umbrellas, pool loungers

Rock Royalty Ocean View King | View from room

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
Pet-friendly
Breakfast included
Room service

includes taxes & fees

14 Dec - 15 Dec

Explore the area

Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500

Place, Ballenas Beach
‪3 min walk‬
Place, Aquaworld
‪11 min walk‬
Place, Iberostar Cancun Golf Course
‪3 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪22 min drive‬

Room options

Premium bedding, down duvets, free minibar, in-room safe

Rock Suite Ocean View (Two Bedroom)

Highlights

Balcony

Separate dining area

Separate sitting area

Private indoor hot tub

Air conditioning

Dining table

Free minibar items

LCD TV

99 sq m
2 bedrooms
Ocean view
Sleeps 6
1 King Bed and 2 Double Beds

Diamond Ocean View

Excellent

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

LCD TV

Blackout curtains

Premium bedding

Down duvet

40 sq m
Ocean view
Sleeps 3
1 King Bed

Suite, 1 Bedroom (Rock)

Highlights

Balcony

Separate dining area

Private indoor hot tub

Air conditioning

Dining table

Free minibar items

LCD TV

Pillow menu

59 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Rock Royalty Ocean View King

Very good

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

LCD TV

Pillow menu

Premium bedding

Blackout curtains

40 sq m
Ocean view
Sleeps 2
1 King Bed

Deluxe Ocean View King

Very good

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

LCD TV

Blackout curtains

Premium bedding

Down duvet

40 sq m
Ocean view
Sleeps 3
1 King Bed

Deluxe Room, 1 King Bed, Lagoon View

Excellent

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

LCD TV

Blackout curtains

Premium bedding

Down duvet

40 sq m
Lagoon view
Sleeps 3
1 King Bed

Deluxe Ocean View Double

Excellent

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

LCD TV

Blackout curtains

Premium bedding

Down duvet

40 sq m
Ocean view
Sleeps 4
2 Double Beds

Deluxe Double Room, Lagoon View

Very good

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

LCD TV

Blackout curtains

Premium bedding

Down duvet

40 sq m
Lagoon view
Sleeps 4
2 Double Beds

Deluxe Family Lagoon View (Two Bedroom)

Exceptional

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

LCD TV

Blackout curtains

Premium bedding

Down duvet

80 sq m
Lagoon view
Sleeps 5
1 King Bed and 2 Double Beds

Deluxe Room, 1 King Bed

Excellent

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

LCD TV

Blackout curtains

Premium bedding

Down duvet

40 sq m
Sleeps 3
1 King Bed

Deluxe Room, 2 Double Beds

Very good

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

LCD TV

Blackout curtains

Premium bedding

Down duvet

40 sq m
Sleeps 4
2 Double Beds

Deluxe Family Ocean View - Two Bedroom

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

LCD TV

2 bedrooms

Premium bedding

Blackout curtains

80 sq m
2 bedrooms
Ocean view
Sleeps 5
1 King Bed and 2 Double Beds

Deluxe Family Ocean View Double Beds - Two Bedroom

Wonderful

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

LCD TV

2 bedrooms

Premium bedding

Blackout curtains

80 sq m
2 bedrooms
Ocean view
Sleeps 6
4 Double Beds

Classic Room, Mobility Accessible, Lagoon View

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

LCD TV

Blackout curtains

Premium bedding

Down duvet

40 sq m
Lagoon view
Sleeps 4
2 Double Beds

Classic Room, 2 Bedrooms, Lagoon View (Deluxe Family)

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

LCD TV

Blackout curtains

Premium bedding

Down duvet

80 sq m
Lagoon view
Sleeps 5
1 King Bed and 2 Double Beds

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family)

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

LCD TV

Blackout curtains

Premium bedding

Down duvet

79 sq m
Ocean view
Sleeps 5
1 King Bed and 2 Double Beds

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family, Double Beds)

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

LCD TV

Blackout curtains

Premium bedding

Down duvet

79 sq m
Ocean view
Sleeps 6
4 Double Beds

Deluxe Double Room, Lagoon View (Classic)

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

LCD TV

Blackout curtains

Premium bedding

Down duvet

40 sq m
Lagoon view
Sleeps 4
2 Double Beds

Deluxe Room, 1 King Bed, Lagoon View (Classic)

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

LCD TV

Blackout curtains

Premium bedding

Down duvet

40 sq m
Lagoon view
Sleeps 3
1 King Bed

Deluxe Double Room, Ocean View (Classic)

Exceptional

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

LCD TV

Blackout curtains

Premium bedding

Down duvet

40 sq m
Ocean view
Sleeps 4
2 Double Beds

Deluxe Room, 1 King Bed, Ocean View (Classic)

Exceptional

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

LCD TV

Blackout curtains

Premium bedding

Down duvet

40 sq m
Ocean view
Sleeps 3
1 King Bed

Deluxe Double Room (Classic)

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

LCD TV

Blackout curtains

Premium bedding

Down duvet

40 sq m
Sleeps 4
2 Double Beds

Deluxe Room, 1 King Bed (Classic)

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

LCD TV

Blackout curtains

Premium bedding

Down duvet

40 sq m
Sleeps 3
1 King Bed

Classic Room, 1 King Bed, Ocean View (Diamond)

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

LCD TV

Blackout curtains

Premium bedding

Down duvet

40 sq m
Ocean view
Sleeps 3
1 King Bed

About the area

Cancun

A luxury stay in Cancun awaits you at Hard Rock Hotel Cancun - All Inclusive . Within a 30-minute stroll, you'll find Aquaworld and Iberostar Cancun Golf Course. Highlights at this all-inclusive property include 5 restaurants, 6 bars/lounges and a full-service spa. .A day of pampering at The Rock Spa can include massages, body wraps and mani/pedis. The family restaurant, Pizzeto, serves pizza and is open for lunch and dinner. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and free kids' club. Other amenities include free Wi-Fi in public areas, a gym and an outdoor tennis court. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 4.5-property class Zona Hotelera property, you'll be 2.7 km (1.7 mi) from La Isla Shopping Mall and 3.7 km (2.3 mi) from Delfines Beach.

What's nearby

Ballenas Beach - 3 min walk - 0.3 km
Aquaworld - 11 min walk - 1.0 km
Oasis Arena - 19 min walk - 1.6 km
Iberostar Cancun Golf Course - 3 min drive - 3.2 km
La Isla Shopping Mall - 4 min drive - 2.9 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 19 min drive

Restaurants

‪Club 91 Lounge - ‬7 min walk
‪Nebbiolo - ‬5 min walk
‪La Madalena - ‬5 min walk
‪The Great Room - ‬9 min walk
‪Fred's House American Seafood & Oyster Bar - ‬6 min walk

About this property

Hard Rock Hotel Cancun - All Inclusive

Luxury property on the beach, with outdoor pool

Hard Rock Hotel Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun - All Inclusive such as a complimentary children's club and an outdoor pool.

Free breakfast is served daily. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a children's pool, outdoor tennis courts and a health club. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Cancun property is smoke free.

1 building

600 guestrooms or units

12 levels

5 dining venues

2 swim-up bars

6 bars or lounges

16404 sq ft of conference space

1524 sq. m of conference space

Buffet breakfast (free)

Deli

Kid's club (free)

Childcare (surcharge)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Conference centre

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

On-site shopping

Bellhop

Lift

No smoking on site

Coffee shop

Hard Rock Hotel Cancun - All Inclusive offers 600 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Beds feature down duvets and premium bedding. This Cancun property provides complimentary wireless Internet access.

Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers. Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is provided on a daily basis.

The Rock Spa has 19 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

Awards and affiliations

Eco-certified property

This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Similar properties

Pool
All-inclusive
Spa
Kids pool

includes taxes & fees

8 Dec - 9 Dec

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle on request for a surcharge
Free uncovered self parking on site
Limited on-site parking
Wheelchair-accessible parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
2 swim-up bars
5 restaurants
6 bars/lounges
A coffee shop/cafe
Snack bar/deli

Restaurants on site

Ciao
Frida
Pizzeto
Toro
Zen

Things to do

18-hole adjacent golf course
Air hockey
Arcade/game room
Basketball
Billiards/pool table
Children's pool
Evening entertainment
Free children's club
Full-service spa
Health club
Outdoor pool
Outdoor tennis court
Piano
Playground
Shopping
Table tennis
Waterslide
Yoga classes

Family friendly

Arcade/game room
Babysitting (surcharge)
Children's pool
Free children's club
Laundry facilities
Lifeguards on site
Outdoor pool
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

14 meeting rooms
Conference centre (16,404 square foot of space)

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

19 treatment rooms
Body wraps
Couples treatment rooms
Facials
Manicures/pedicures
Massage
Outdoor treatment areas
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
2 steps to reach entrance
4 accessible parking spaces
Handrails in stairways (90 centimetre high)
Lift (89 centimetre wide door)
Stair-free path to entrance
Tile flooring in room
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible restaurant
Wheelchairs on site

1 building
12 floors
At least 10% of profits reinvested in community and sustainability
Banquet hall
Comprehensive recycling policy
Lifeguards
Local artist showcase
Locally-owned and organised tours and activities
Smoke-free property
Traditional architecture

Room amenities

Bedroom

Blackout drapes
Down comforter
Premium bedding

Bathroom

Free toiletries
Hair dryer
Rainfall showerhead
Shampoo
Shower
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Food and drink

24-hour room service
Espresso maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Iron/ironing board
Laptop-compatible safe
LED lighting
Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets: USD 150 per pet, per week
Only dogs and cats are allowed
Maximum 2 (weight limit: 50 lb per pet)
Pets cannot be left unattended
Food and water bowls are available
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Breakage deposit: USD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: USD 34 per person (return)
Pet fee: USD 150 per pet, per week
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Safety features at this property include a smoke detector

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

Registered guests are the only ones allowed to be in guestrooms.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

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Hotel Hard Rock Hotel Cancun - All Inclusive

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Frequently asked questions

What is the cancellation policy at Hard Rock Hotel Cancun - All Inclusive ?

Hard Rock Hotel Cancun - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hard Rock Hotel Cancun - All Inclusive ?

As of 6 Dec 2025, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Cancun - All Inclusive on 14 Dec 2025 start from NZ$742.21, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hard Rock Hotel Cancun - All Inclusive ?

Yep, Hard Rock Hotel Cancun - All Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Hard Rock Hotel Cancun - All Inclusive ?

Yep, Hard Rock Hotel Cancun - All Inclusive is a short 6-minute walk from Ballenas Beach.

Is there a spa on site at Hard Rock Hotel Cancun - All Inclusive ?

Yep, The Rock Spa is available for guests. You'll enjoy heaps of services like body wraps, facials and body treatments.

Does Hard Rock Hotel Cancun - All Inclusive have a pool?

Hard Rock Hotel Cancun - All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Hard Rock Hotel Cancun - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hard Rock Hotel Cancun - All Inclusive ?

Hard Rock Hotel Cancun - All Inclusive features a full-service spa, a health club and an outdoor pool. All guestrooms come with Hot tubs, premium bedding and 24-hour room service.

What makes Hard Rock Hotel Cancun - All Inclusive a romantic place to stay?

Couples spa treatments and ocean-view dining, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hard Rock Hotel Cancun - All Inclusive .

Is Hard Rock Hotel Cancun - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Hard Rock Hotel Cancun - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Hard Rock Hotel Cancun - All Inclusive ?

Yep, all rooms come with private hot tubs.

Does Hard Rock Hotel Cancun - All Inclusive serve breakfast?

Yep, complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Hard Rock Hotel Cancun - All Inclusive ?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hard Rock Hotel Cancun - All Inclusive ?

Yep, you can grab a meal at Hard Rock Hotel Cancun - All Inclusive 's onsite restaurant that serves pizza.

What time are check-in & check-out at Hard Rock Hotel Cancun - All Inclusive ?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hard Rock Hotel Cancun - All Inclusive ?

Cats and dogs are welcome at Hard Rock Hotel Cancun - All Inclusive , with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 23 kg per pet.

Is there a golf course on site at Hard Rock Hotel Cancun - All Inclusive ?

There is a golf course next to Hard Rock Hotel Cancun - All Inclusive .

Hard Rock Hotel Cancun - All Inclusive Reviews

8.0

Very good

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

Israel

6 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Aug 2025

10/10 Excellent

jennifer

6 Sept 2025

Stayed 5 nights in Aug 2025

10/10 Excellent

Ilem Rodriguez

Travelled with family

5 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

the service and attention were excellent

Stayed 4 nights in Sep 2025

4/10 Poor

Sandra

Travelled with family and small children, Travelled with group

5 Sept 2025

Disliked: Staff & service, property conditions & facilities

We stayed for four nights, and I will never return to this hotel again. The staff was so rude and unfriendly in the lobby, giving us attitude and speaking at us negatively several times throughout our stay. The poolside staff did not approach us at all to take orders and even turned their back when we tried to call them. They do not clean at all around the pool. We were a party of 12, so anytime we requested food to accommodate all of us, we were told no and to come back later. Similarly, in the restaurants, they did not want to sit us together, saying they don't accommodate big groups. The A/C in many areas of the hotel was very weak and in one of the restaurants was not working at all. They reported it will get fixed in a few days, but the heat and humidity made it very unbearable. The food was good, but many items at the buffet were not replaced once they ran out. Needless to say, my family and I will never be staying at any Hard Rock location again. It is a waste of money and ruined our vacation.

Stayed 4 nights in Aug 2025

10/10 Excellent

john

Travelled with family and small children

5 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Everyone was so nice and accommodating

Stayed 5 nights in Aug 2025

10/10 Excellent

clemente osvaldo perez

5 Sept 2025

Stayed 7 nights in Aug 2025

10/10 Excellent

chinwe

4 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Aug 2025

8/10 Good

Tammi

4 Sept 2025

Great entertainment staff!

Stayed 3 nights in Aug 2025

10/10 Excellent

Eloy

4 Sept 2025

Stayed 4 nights in Aug 2025

10/10 Excellent

Diana, Vail

Travelled with partner

3 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My husband and I upgraded to Rock Royalty Ocean View. We stayed on the 3rd Floor which is Adults Only with our own Bar Area, 2 pools, and a snack bar that was great! We also had our Concierge Jesus and Mitzi. They were AMAZING! They always had a special romantic surprise for us and tried to accommodate any request regarding the room. They went above and beyond with chocolate covered strawberries and presecco, a romantic tub soak set up, and also a romantic dinner as well. Turn down service and house keeping was amazing as well. The view was beautiful. No mold in the room at all and no musty smell. The food was a amazing lots of options. Tip...always be where ever you want to eat at 6 pm. Breakfast was nice at Frida but we ordered room service for breakfast the rest of the time because we wanted to snuggle. Transportion was easy to book though Expedia but when you get to the Airport it can be a little daunting leaving to find your transportation outside. Just keep asking where the company is. It took us about 20 minutes. But our driver was really nice. In fact everyone is so nice! Tip well you'll be treated like Royalty. Definitely will stay there again.

Stayed 4 nights in Aug 2025

6/10 Okay

Whitney

Travelled with family

3 Sept 2025

Liked: Staff & service, amenities, property conditions & facilities

Disliked: Cleanliness

Overall it was pretty decent. The service was a 10/10. Pool and outdoor area was great. The food was alright, definitely not as good as the pictures made it look…food was maybe a 7/10. The bedsheets had stains on them when we arrived and so did the pillows and comforter. The full body massage was pretty good. I also had a facial and it was super basic…I would pass on the facial next time.

Stayed 5 nights in Aug 2025

8/10 Good

Karl

Travelled with group

2 Sept 2025

Liked: Cleanliness, staff & service, amenities

Disliked: Property conditions & facilities

Definitely in mead of a remodel

Stayed 3 nights in Aug 2025

10/10 Excellent

Hasan

31 Aug 2025

Liked: Cleanliness, staff & service

More veggie options would is preferred.

Stayed 5 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family

31 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very good hotel Definitely will be back.

Stayed 2 nights in Aug 2025

10/10 Excellent

Megan

31 Aug 2025

Stayed 4 nights in Aug 2025

10/10 Excellent

Stanley

Travelled with partner

31 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent service and staff!!

Stayed 7 nights in Aug 2025

10/10 Excellent

Shweta

30 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

We had such a great time,

Stayed 5 nights in Aug 2025

10/10 Excellent

salvatore

30 Aug 2025

Stayed 3 nights in Aug 2025

2/10 Terrible

Jessica

Travelled with family

28 Aug 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

To start, I frequently visit Cancun, 3-4 times per year, staying at various all-inclusive resorts. I have also visited with my little dog 3 times thus far. So it is not that my expectations are inappropriate, but rather that your hotel does not meet the standard set by all the other hotels listed as "5 star". Firstly, our flight was delayed 2 hrs and therefore our check in was not until 11 pm. As a result, we missed dinner in our 3-day trip. However, when it came to checking out (our transport time was 5:30 pm), the hotel said we could not have any food or drinks after 3 pm? So truly that is missing 2 meals in our trip, and I expect a refund for the portion that was taken away from us. I have never ever had a hotel say, "you are not allowed to consume anything on premise for 3 hours while you sit here". That's absolutely ridiculous and absurd, especially as a so called 5-star hotel. The resort staff (especially the awful resort manager) were unaccommodating. I was travelling with my little dog, as I mentioned. I understand that there are areas dog cannot be in, like inside restaurants, but the pool area for the dog was on the OTHER SIDE of the resort & completely isolated, with no umbrellas for shade, so the dog will literally DIE in the heat. Additionally, on the last day the "dog area" was closed for a private event and I was told to go to another "dog friendly area" which basically meant the lobby. So i paid for a 3 day trip to be told 1 day cannot be spent by the pool.

Stayed 3 nights in Aug 2025

8/10 Good

Manuel

Travelled with family

27 Aug 2025

Liked: Cleanliness, staff & service, amenities

Nice just needs some updates

Stayed 5 nights in Aug 2025

10/10 Excellent

Brian

27 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Very nice resort to stay

Stayed 6 nights in Aug 2025

2/10 Terrible

Hoang

26 Aug 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This is by far the worst resort that me and family of 5 been to. It’s really outdated and really small. Nothing to do with the kiddos. However the food was not too bad, our favourite was the Italian restaurant and the unlimited room service. Our room had a bad smell of mould. Would I ever come back, hell no. The legendary crew was a bit annoying with the time share.

Stayed 7 nights in Aug 2025

10/10 Excellent

Maria Julia Cordero

Travelled with family, Travelled with family and small children

25 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

As a family of 4 the kids enjoy very much the stayed.

Stayed 5 nights in Aug 2025

6/10 Okay

Antonio

25 Aug 2025

Liked: Cleanliness

Disliked: Property conditions & facilities

Nothing like of the promesa.

Stayed 4 nights in Aug 2025

10/10 Excellent

Jonathan, Fallon

Travelled with family and small children

24 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was the best time I had in our vacation. The hotel was great, the pool was good, and the kids club was awesome! Written by my daughter…

Stayed 7 nights in Aug 2025

Hard Rock Hotel Cancun - All Inclusive

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Classic Room, 1 King Bed, Ocean View (Diamond)

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