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Hard Rock Hotel Cancun - All Inclusive

Property class: 4.5

Photo gallery for Hard Rock Hotel Cancun - All Inclusive

A covered outdoor seating area with sofas and chairs, overlooking the sea.
Creator video - submitted by Livin Mivida Travels
A resort pool with lounge chairs, a view of the ocean, and a hotel building in the background.
A large resort with multiple buildings, a beach area with sun loungers, and a pool.
A modern living room with a sofa, coffee table, and dining area.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Pet-friendly
  • Parking included

Explore the area

View map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪3 min walk‬
  • Place, Ballenas Beach
    ‪6 min walk‬
  • Place, Aquaworld
    ‪11 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

View all photos for Rock Suite Ocean View (Two Bedroom)

A modern hotel room with a large bed, a desk, a TV, a jacuzzi, and a view of the ocean.

Rock Suite Ocean View (Two Bedroom)

  • Ocean view
  • 99 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View (Diamond)

A hotel room with a large bed, a sitting area with a chair, a desk, a television, a painting, and a view of the ocean.

Room, 1 King Bed, Ocean View (Diamond)

8.8 out of 10
Excellent
(22 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Rock)

A modern hotel room with a large bed, a desk, a TV, a jacuzzi, and a view of the ocean.

Suite, 1 Bedroom (Rock)

  • Ocean view
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Rock Royalty Ocean View King

A hotel room with a large bed, a sitting area with a sofa and chairs, a jacuzzi, and a large window with a view of the ocean.

Rock Royalty Ocean View King

8.4 out of 10
Very good
(8 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View King

A hotel room with a large bed, a sitting area with a chair, a desk, a television, a painting, and a view of the ocean.

Deluxe Ocean View King

8.4 out of 10
Very good
(24 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lagoon View

A hotel room with a large bed, a sitting area with a chair and table, a small round table with a vase, a large window with a view of the sea, and a jacuzzi tub.

Deluxe Room, 1 King Bed, Lagoon View

8.4 out of 10
Very good
(34 reviews)
  • Lagoon view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds, Ocean View

A hotel room with two beds, a bathtub, a TV, and a view of the ocean.

Deluxe Double Room, 2 Double Beds, Ocean View

8.4 out of 10
Very good
(44 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room, 2 Double Beds, Lagoon View

A hotel room with two beds, a large window with a view of the ocean, a desk with a chair, and a jacuzzi tub.

Deluxe Double Room, 2 Double Beds, Lagoon View

8.4 out of 10
Very good
(23 reviews)
  • Lagoon view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Family Lagoon View (Two Bedroom)

Room

Deluxe Family Lagoon View (Two Bedroom)

10.0 out of 10
Exceptional
(3 reviews)
  • Lagoon view
  • 80 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

A hotel room with a bed, a desk, a chair, a small table with fruit, a wall-mounted TV, a painting, and a bathtub.

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(15 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

A hotel room with two beds, a bathtub, a desk, and a TV.

Deluxe Room, 2 Double Beds

8.4 out of 10
Very good
(22 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Family Ocean View - Two Bedroom

Room

Deluxe Family Ocean View - Two Bedroom

  • Ocean view
  • 80 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room, Multiple Beds, Ocean View (Double Beds)

Room

Deluxe Room, Multiple Beds, Ocean View (Double Beds)

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 80 sq m
  • Sleeps 6
  • 4 Double Beds

View all photos for Classic Room, Accessible, Lagoon View

A modern bathroom with two sinks, a large mirror, and a walk-in shower.

Classic Room, Accessible, Lagoon View

  • Lagoon view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 2 Bedrooms, Lagoon View (Deluxe Family)

A hotel room with two beds, a desk, a TV, and a view of the ocean.

Classic Room, 2 Bedrooms, Lagoon View (Deluxe Family)

  • Lagoon view
  • 80 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Classic Room, 2 Bedrooms, Ocean View (Deluxe Family)

A hotel room with two beds, a desk, a TV, and a view of the ocean.

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family)

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 79 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Classic Room, Multiple Beds, Ocean View (Deluxe Family, Double Beds)

A hotel room with two beds, a desk, a TV, and a view of the ocean.

Classic Room, Multiple Beds, Ocean View (Deluxe Family, Double Beds)

  • Ocean view
  • 79 sq m
  • Sleeps 6
  • 4 Double Beds

View all photos for Deluxe Double Room, 2 Double Beds, Lagoon View (Classic)

A hotel room with two beds, a large bathtub, a desk, and a minibar.

Deluxe Double Room, 2 Double Beds, Lagoon View (Classic)

10.0 out of 10
Exceptional
(2 reviews)
  • Lagoon view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Lagoon View (Classic)

A hotel room with a bed, a desk, a chair, a large window with curtains, a view of the sunset, a wall-mounted artwork, and a bathtub.

Deluxe Room, 1 King Bed, Lagoon View (Classic)

  • Lagoon view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds, Ocean View (Classic)

A hotel room with two beds, a large window, a bathtub, and a bar area.

Deluxe Double Room, 2 Double Beds, Ocean View (Classic)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View (Classic)

A hotel room with a bed, a bathtub, a desk with a computer, a guitar, and a view of the ocean.

Deluxe Room, 1 King Bed, Ocean View (Classic)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds (Classic)

A hotel room with two beds, a large bathtub, a desk, and a minibar.

Deluxe Double Room, 2 Double Beds (Classic)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Classic)

A hotel room with a large bed, a desk, a chair, a desk lamp, a TV, a bathtub, and a framed picture on the wall.

Deluxe Room, 1 King Bed (Classic)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Ocean View (Diamond)

A modern hotel room with a large bed, a sitting area with a table, and a separate bathroom.

Classic Room, 1 King Bed, Ocean View (Diamond)

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Cancun

A luxury stay in Cancun awaits you at Hard Rock Hotel Cancun - All Inclusive . Within a 30-minute stroll, you'll find Aquaworld and Iberostar Cancun Golf Course. .A day of pampering at The Rock Spa can include massages, body wraps and mani/pedis. The family restaurant, Pizzeto, serves pizza and is open for lunch. Spend the day at the beach where you'll find sunloungers, and enjoy the 4 outdoor swimming pools and free kids' club. Other amenities include free Wi-Fi in public areas, a gym and an outdoor tennis court. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free self parking, along with the convenience of an airport shuttle.
View more Resorts in CancunOpens in a new window

What's nearby

  • Nichupté Lagoon - 3 min walk - 0.3 km
  • Ballenas Beach - 6 min walk - 0.6 km
  • Aquaworld - 11 min walk - 1.0 km
  • Kukulcan Plaza Shopping Mall - 2 min drive - 1.5 km
  • Hotel Zone Beaches - 3 min drive - 1.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive

Restaurants

  • ‪Nebbiolo - ‬5 min walk
  • ‪Fred's House American Seafood & Oyster Bar - ‬6 min walk
  • ‪La Madalena - ‬5 min walk
  • ‪JW Marriott Lobby Bar - ‬6 min walk
  • ‪Porfirio's Cancún - ‬6 min walk

About this property

Hard Rock Hotel Cancun - All Inclusive

Hard Rock Hotel Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Hard Rock Hotel Cancun - All Inclusive , you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 5 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Cancun property is smoke free.

  • 1 building
  • 600 guestrooms or units
  • 12 levels
  • 5 dining venues
  • 2 swim-up bars
  • 5 bars or lounges
  • 29289 sq ft of conference space
  • 2721 sq. m of conference space
  • Built in 2009
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
Hard Rock Hotel Cancun - All Inclusive offers 600 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Beds feature down duvets and premium bedding. This Cancun property provides complimentary wireless Internet access.

Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers. Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in September 2024.

The Rock Spa has 19 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

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Property amenities

Restaurants on site

  • Ciao
  • Frida
  • Pizzeto
  • Toro
  • Zen

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Renovations and closures

This property is closed from 3 August 2026 to 17 December 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per week
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 34 per person (return)
  • Pet fee: USD 150 per pet, per week
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation.

Property Registration Number 005-007-000198/2025

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

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Frequently asked questions

What is the cancellation policy at Hard Rock Hotel Cancun - All Inclusive ?

Hard Rock Hotel Cancun - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hard Rock Hotel Cancun - All Inclusive ?

Yep, Hard Rock Hotel Cancun - All Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Hard Rock Hotel Cancun - All Inclusive ?

Yep, Hard Rock Hotel Cancun - All Inclusive is a short 6-minute walk from Ballenas Beach.

Is there a spa on site at Hard Rock Hotel Cancun - All Inclusive ?

Yep, The Rock Spa is available for guests. You'll enjoy heaps of services like body wraps, facials and body treatments.

Does Hard Rock Hotel Cancun - All Inclusive have a pool?

Hard Rock Hotel Cancun - All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Hard Rock Hotel Cancun - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hard Rock Hotel Cancun - All Inclusive ?

Hard Rock Hotel Cancun - All Inclusive features 4 outdoor pools, a full-service spa and a health club. All guestrooms come with Hot tubs, premium bedding and 24-hour room service.

What makes Hard Rock Hotel Cancun - All Inclusive a romantic place to stay?

Couples spa treatments and ocean-view dining, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hard Rock Hotel Cancun - All Inclusive .

Is Hard Rock Hotel Cancun - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Hard Rock Hotel Cancun - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Hard Rock Hotel Cancun - All Inclusive ?

Yep, all rooms come with private hot tubs.

Does Hard Rock Hotel Cancun - All Inclusive serve breakfast?

Yep, complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Hard Rock Hotel Cancun - All Inclusive ?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hard Rock Hotel Cancun - All Inclusive ?

Yep, you can grab a meal at Hard Rock Hotel Cancun - All Inclusive 's onsite restaurant that serves pizza.

What time are check-in & check-out at Hard Rock Hotel Cancun - All Inclusive ?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hard Rock Hotel Cancun - All Inclusive ?

Cats and dogs are welcome at Hard Rock Hotel Cancun - All Inclusive , with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 23 kg per pet.

Is there a golf course on site at Hard Rock Hotel Cancun - All Inclusive ?

There is a golf course next to Hard Rock Hotel Cancun - All Inclusive .

Hard Rock Hotel Cancun - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 923 out of 1724 reviews
Rating 8 - Good. 307 out of 1724 reviews
Rating 6 - Okay. 220 out of 1724 reviews
Rating 4 - Poor. 116 out of 1724 reviews
Rating 2 - Terrible. 158 out of 1724 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful really enjoyed all aspects of the trip.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, good drinks, food and loved the live music
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay at. Employees are very friendly and helpful. We had a great time.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was great, lots of activities and food was delicious. Highly recommended
Stayed 8 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely setting, upon arrival, staff is lovely, premises exceptionally tidy and well taken care of. I highly suggest this hotel.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Hotel, very clean and the staff was very helpful. Needs more handicap access, too many stairs.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the friendly atmosphere, fun activities, clean facilities and great food.
Stayed 4 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and property, helpful staff.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place / perfect for families With kids
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Hard Rock. Everything was clean and the staff was amazing.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 4 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property but kind of small. The food at the buffet was alright- have had better. The food was a bit repetitive and bland.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good times!
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quantity of staff per customer ratio was outstanding. Would like more rock music played , after all it is the Hard Rock
Stayed 5 nights in Jul 2026
Verified review

6/10 Okay

Liked: Amenities
Disliked: Property conditions & facilities
Kids club was my best experience in the hotel!! My kids really enjoyed the activities
Stayed 5 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome. We were treated so good. A special shout out to Edwin who was the best around the pool area. Fausto and Willy were also great. Thanks Hard Rock for a good time.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time at this resort. Everyone was super friendly and took good care of us. Food and amenities were great also! Will definitely be back!
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffed friendly and helpful
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was wonderful very attemptive. Hotel area nice clean
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Everyone was so attentive. Definitely will be coming back.
Stayed 9 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is small for a family, the two bed was a full size
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard Rock Cancun is a very nice place, a little dated but lots of fun, and the staff is top notch.
Stayed 1 night in May 2026