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Melia Casa Maya Cancun All Inclusive

4.0 star property
Family-friendly property on the beach, with 2 outdoor pools

Photo gallery for Melia Casa Maya Cancun All Inclusive

Terrace/patio
Property video
4 restaurants, lunch served, local cuisine
4 restaurants, lunch served, local cuisine
2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa pool
  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi
The current price is NZ$766
includes taxes & fees
7 Feb - 8 Feb

Explore the area

View map
Blvd. Kukukcan KM 5.5, Cancun, QROO, 77500
  • Place, Langosta Beach
    ‪1 min walk‬
  • Place, Tortuga Beach
    ‪17 min walk‬
  • Place, Playa Tortugas
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪35 min drive‬

Room options

View all photos for Melia Room, Room, Ocean View

Melia Room, Room, Ocean View

Melia Room, Room, Ocean View

8.4 out of 10
Very good
(25 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
HDTV
Down duvet
Separate bedroom
Private bathroom
Hairdryer
  • Ocean view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Room Swim Up

The Level Room Swim Up | View from room

The Level Room Swim Up

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
HDTV
Down duvet
Hairdryer
Private bathroom
  • Ocean view
  • 41 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Melia Suite Ocean View

Melia Suite Ocean View

Melia Suite Ocean View

9.6 out of 10
Exceptional
(15 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
HDTV
Down duvet
Separate bedroom
Private bathroom
  • Ocean view
  • 81 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Suite Swim Up

The Level Suite Swim Up | View from room

The Level Suite Swim Up

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
HDTV
Down duvet
Separate bedroom
Hairdryer
  • Ocean view
  • 81 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for The Level, Suite, Ocean View

The Level, Suite, Ocean View

The Level, Suite, Ocean View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
HDTV
Down duvet
Separate bedroom
  • Ocean view
  • 81 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Grand Suite

View from room

The Level Grand Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
HDTV
Down duvet
2 bedrooms
  • Ocean view
  • 104 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Single Beds

View all photos for The Level, Room, Ocean View

The Level, Room, Ocean View

The Level, Room, Ocean View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
HDTV
Down duvet
Separate bedroom
Hairdryer
Private bathroom
  • Ocean view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Room Standard with Ocean View

Down duvets, minibar, soundproofing, iron/ironing board

Room Standard with Ocean View

  • 41 sq m
  • Sleeps 4

View all photos for Suite Junior with Ocean View

Down duvets, minibar, soundproofing, iron/ironing board

Suite Junior with Ocean View

  • 81 sq m
  • Sleeps 5

View all photos for Room Superior with Ocean View

Down duvets, minibar, soundproofing, iron/ironing board

Room Superior with Ocean View

  • 41 sq m
  • Sleeps 4

View all photos for Suite Superior with Ocean View

Down duvets, minibar, soundproofing, iron/ironing board

Suite Superior with Ocean View

  • 81 sq m
  • Sleeps 5

View all photos for Suite Superior with Ocean View

Down duvets, minibar, soundproofing, iron/ironing board

Suite Superior with Ocean View

  • 81 sq m
  • Sleeps 5

View all photos for Family Suite -8 guests- Superior with Ocean View

Down duvets, minibar, soundproofing, iron/ironing board

Family Suite -8 guests- Superior with Ocean View

  • 104 sq m
  • Sleeps 10

Room Standard with Ocean View

  • 41 sq m
  • Sleeps 1

Suite Junior with Ocean View

  • 81 sq m
  • Sleeps 1

Suite Superior with Ocean View

  • 81 sq m
  • Sleeps 1

Suite Superior with Ocean View

  • 81 sq m
  • Sleeps 1

Family Suite -8 guests- Superior with Ocean View

  • 104 sq m
  • Sleeps 1

Room Superior with Ocean View

  • 41 sq m
  • Sleeps 1

View all photos for Room Standard

Down duvets, minibar, soundproofing, iron/ironing board

Room Standard

9.6 out of 10
Exceptional
(4 reviews)
  • 39 sq m
  • Sleeps 4

View all photos for Apartment Standard

Down duvets, minibar, soundproofing, iron/ironing board

Apartment Standard

10.0 out of 10
Exceptional
(1 review)
  • 82 sq m
  • Sleeps 6

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About the area

Cancun

An all-inclusive stay in Cancun awaits you at Melia Casa Maya Cancun All Inclusive. You'll be steps from Langosta Beach and 4.6 km (2.9 mi) from Cancun Convention Center. Highlights at this beachfront property include 4 restaurants, 2 outdoor swimming pools and a free water park. .A day of pampering can include deep-tissue massages and facials. The restaurant, Merkado, serves local cuisine. Lobby Bar Boreal is the property's own lobby lounge. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site 24-hour gym and kids' swimming pool. Plus you'll find free Wi-Fi in public areas and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 4-property class Zona Hotelera property include La Isla Shopping Mall and Ultramar Ferry Puerto Juárez.

What's nearby

  • Langosta Beach - 1 min walk - 0.1 km
  • Nichupté Lagoon - 2 min walk - 0.2 km
  • Escénica Tower - 14 min walk - 1.2 km
  • Tortuga Beach - 17 min walk - 1.5 km
  • Playa Tortugas - 3 min drive - 2.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 33 min drive

Restaurants

  • ‪Breakfast - ‬7 min walk
  • ‪Lobby Bar - ‬1 min walk
  • ‪Restaurant Dos Lunas - ‬10 min walk
  • ‪Swim-up Bar - ‬6 min walk
  • ‪The White Box Gastrobar - ‬9 min walk

About this property

Melia Casa Maya Cancun All Inclusive

Family-friendly property on the beach, with 2 outdoor pools
Melia Casa Maya Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Bring your whole family to Melia Casa Maya Cancun All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary water park and a children's pool.

There are 4 restaurants on site. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a 24-hour fitness centre, a garden and a terrace. Free self parking is available.

This 4-star Cancun property is smoke free.

  • 260 guestrooms or units
  • 8 levels
  • 2 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
Melia Casa Maya Cancun All Inclusive offers 260 accommodations with minibars and coffee/tea makers. Beds feature down duvets. 55-inch flat-screen televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Cancun property provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, facials and body treatments.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Airport shuttle available
  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • 3 bars/lounges
  • 4 restaurants

Restaurants on site

  • Cape Nao
  • Casa Nostra
  • Lobby Bar Boreal
  • Merkado
  • The Grill

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free water park
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Babysitting
  • Children's games
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (180 centimetre wide door)
  • Pool access ramp on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 8 floors
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Melia Casa Maya Cancun All Inclusive

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Casa Maya
Casa Maya Cancun
Casa Maya Hotel
Hotel Casa Maya
Hotel Casa Maya Cancun
Maya Casa
Cancun Casa Maya
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Imperial Fiesta Club Hotel Casa Maya

Frequently asked questions

What is the cancellation policy at Melia Casa Maya Cancun All Inclusive?

Melia Casa Maya Cancun All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Melia Casa Maya Cancun All Inclusive?

As of 6 Feb 2026, prices found for a 1-night stay for 2 adults at Melia Casa Maya Cancun All Inclusive on 7 Feb 2026 start from NZ$757.93, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Melia Casa Maya Cancun All Inclusive?

Yep, Melia Casa Maya Cancun All Inclusive has a free self car park.

Are there any beaches close to Melia Casa Maya Cancun All Inclusive?

Yep, Melia Casa Maya Cancun All Inclusive is a short 3-minute walk from Langosta Beach. Fun beach activities include volleyball, jet skiing and snorkelling. You can also find motor boats and boat tours.

Is there a spa on site at Melia Casa Maya Cancun All Inclusive?

There's no onsite spa, but this property does offer services like facials and body treatments, as well as deep-tissue massages.

Does Melia Casa Maya Cancun All Inclusive have a pool?

Melia Casa Maya Cancun All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 8:00 AM to 8:00 PM.

Does Melia Casa Maya Cancun All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Melia Casa Maya Cancun All Inclusive?

Melia Casa Maya Cancun All Inclusive features 2 outdoor pools, 4 restaurants and 3 bars.

Is Melia Casa Maya Cancun All Inclusive family-friendly?

You bet! With amenities such as a children's pool, babysitting services and a playground, it's no surprise that Melia Casa Maya Cancun All Inclusive is a hit with families.

Is there a free airport shuttle available at Melia Casa Maya Cancun All Inclusive?

No, Melia Casa Maya Cancun All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Melia Casa Maya Cancun All Inclusive?

Yep, you can grab a meal at Melia Casa Maya Cancun All Inclusive's onsite restaurant that serves local cuisine.

What time are check-in & check-out at Melia Casa Maya Cancun All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Melia Casa Maya Cancun All Inclusive?

No, pets and service animals are not allowed.

Melia Casa Maya Cancun All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 187 out of 386 reviews
Rating 8 - Good. 98 out of 386 reviews
Rating 6 - Okay. 53 out of 386 reviews
Rating 4 - Poor. 20 out of 386 reviews
Rating 2 - Terrible. 28 out of 386 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

4/10 Poor

vilma patricia

Stayed 6 nights in Nov 2025

8/10 Good

YUE

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful service
Stayed 18 nights in Oct 2025

10/10 Excellent

SRINU BABU

Stayed 7 nights in Oct 2025

2/10 Terrible

Gentian

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
worst experience ever! Avoid at all cost. EVEN IF IT WAS FREE I WOULD NEVER EVER GO BACK super short staffed & staff will do anything to not work
Stayed 7 nights in Aug 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
The resort was very beautiful. The staff did an amazing job and the food was fantastic with a range of options available. We stayed at "The Level" which included a number of additional perks such as a couple additional dining options. I don't know if it was entirely worth the additional costs, but for us it was nice to be able to have full access rather than the limitations of the cheaper rooms. We loved the pool, beach and waterpark. In terms of improvements, I would love to see better quality of desserts as they were all under par, as well as additional dining options. I was craving real Mexican tacos but it seemed that they were only really available at breakfast. We would absolutely return to this resort though, we had an amazing time.
Stayed 7 nights in Oct 2025

10/10 Excellent

Jeffrey R

Liked: Cleanliness, property conditions & facilities
Every thing about this place was great! Very clean and it shows with the staffs pride that goes into there work!
Stayed 6 nights in Oct 2025

6/10 Okay

MONICA

Stayed 4 nights in Jul 2025

10/10 Excellent

Yin Sim

Stayed 7 nights in Oct 2025

10/10 Excellent

Charles Albert

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel, property, staff and restaurants were above all expectations. The balcony was nice in the morning, but we could not enjoy it during the afternoon or evening because of the restaurant ventilation being directly below. I can’t say enough about the wonderful staff.
Stayed 6 nights in Oct 2025

6/10 Okay

Griselda

Liked: Cleanliness
Stayed 5 nights in Oct 2025

10/10 Excellent

Ruben

Stayed 3 nights in Oct 2025

10/10 Excellent

Lizett

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and amazing.
Stayed 7 nights in Oct 2025

6/10 Okay

Marine

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness
Property is small but nice, pretty well maintained. Beach is swimmable, shallow enough for kids, no large waves, it is clear, color is a bit green but still nice. Service was excellent most of the time. But there were a couple of moody bar tenders, the beach chair guy wouldn't move an umbrella and one day, no seats in the regular beach area. Food was decent, everyone found something to eat but sizing and presentation of food varies from day to day.
Stayed 5 nights in Oct 2025

8/10 Good

Anum

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2025

8/10 Good

Gerardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Nice beach views. Most staff is friendly
Stayed 5 nights in Oct 2025

6/10 Okay

Yi

Liked: Cleanliness, staff & service
Small property , beach is not private. Very limited dining options, buffet was not so great.
Stayed 5 nights in Oct 2025

10/10 Excellent

Randall Philip, Indianapolis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The stairs outside of the main buildings did not have hand rails
Stayed 6 nights in Oct 2025

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2025

10/10 Excellent

Rafael, brookshire

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Small property but need to retraining the waitress
Stayed 4 nights in Sep 2025

6/10 Okay

Olga

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was all inclusive but with a lot restrictions
Stayed 3 nights in Sep 2025

8/10 Good

Chad

Stayed 6 nights in Sep 2025

10/10 Excellent

Zoilo Ladislao Ramirez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome!
Stayed 5 nights in Sep 2025

10/10 Excellent

Hevish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall amazing experience for the price. Food is so good! About 4-5 days is a perfect time to stay
Stayed 5 nights in Aug 2025

10/10 Excellent

Joanne, Winnipeg

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness of the resort is equisite. Bonus points for the powder-like sand by the beach, my little boy really enjoyed a lot. Food options are also great, different everyday. My only suggestion, more kid-friendly spaces (Kidsdom is under reno); Hopefully some playarea as well by the beach.
Stayed 5 nights in Aug 2025

10/10 Excellent

Edgardo Jr

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Experience ever.
Stayed 5 nights in Aug 2025