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Melia Casa Maya Cancun All Inclusive

4.0 star property

Photo gallery for Melia Casa Maya Cancun All Inclusive

Terrace/patio
Property video
The Level Room Swim Up | View from room
2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas
4 restaurants, lunch served

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Parking included
  • Free Wi-Fi
The current price is NZ$541
includes taxes & fees
6 June - 7 June

Explore the area

View map
Blvd. Kukukcan KM 5.5, Cancun, QROO, 77500
  • Place, Langosta Beach
    ‪1 min walk‬
  • Place, Tortuga Beach
    ‪17 min walk‬
  • Place, Playa Tortugas
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪45 min drive‬

Room options

View all photos for Melia Room, Room, Ocean View

Melia Room, Room, Ocean View

Melia Room, Room, Ocean View

8.6 out of 10
Excellent
(30 reviews)
  • Ocean view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for The Level Room Swim Up

The Level Room Swim Up | View from room

The Level Room Swim Up

  • Ocean view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Melia Suite Ocean View

Melia Suite Ocean View

Melia Suite Ocean View

9.6 out of 10
Exceptional
(23 reviews)
  • Ocean view
  • 81 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for The Level Suite Swim Up

The Level Suite Swim Up | View from room

The Level Suite Swim Up

  • Ocean view
  • 81 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed
  • Free Wi-Fi

View all photos for The Level, Suite, Ocean View

The Level, Suite, Ocean View

The Level, Suite, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 81 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for The Level Grand Suite

View from room

The Level Grand Suite

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 104 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for The Level, Room, Ocean View

The Level, Room, Ocean View

The Level, Room, Ocean View

8.8 out of 10
Excellent
(5 reviews)
  • Ocean view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Melia Room, Room, Balcony, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

The Level, Room, Balcony, Ocean View

  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Room Standard with Ocean View

Down duvets, minibar, soundproofing, iron/ironing board

Room Standard with Ocean View

  • Ocean view
  • 41 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Room Superior with Ocean View

Down duvets, minibar, soundproofing, iron/ironing board

Room Superior with Ocean View

  • Ocean view
  • 41 sq m
  • Sleeps 4
  • Free Wi-Fi

Room Standard with Ocean View

  • Ocean view
  • 41 sq m
  • Sleeps 1
  • Free Wi-Fi

Suite Junior with Ocean View

  • Ocean view
  • 81 sq m
  • Sleeps 1
  • Free Wi-Fi

Suite Superior with Ocean View

  • Ocean view
  • 81 sq m
  • Sleeps 1
  • Free Wi-Fi

Suite Superior with Ocean View

  • Ocean view
  • 81 sq m
  • Sleeps 1
  • Free Wi-Fi

Family Suite -8 guests- Superior with Ocean View

  • Ocean view
  • 104 sq m
  • Sleeps 1
  • Free Wi-Fi

Room Superior with Ocean View

  • Ocean view
  • 41 sq m
  • Sleeps 1
  • Free Wi-Fi

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About the area

Cancun

An all-inclusive stay in Cancun awaits you at Melia Casa Maya Cancun All Inclusive. You'll be steps from Langosta Beach and 4.6 km (2.9 mi) from Cancun Convention Center. Highlights at this beachfront property include 4 restaurants, 2 outdoor swimming pools and a free water park. .A day of pampering can include deep-tissue massages and facials. The restaurant, Merkado, serves local cuisine. Lobby Bar Boreal is the property's own lobby lounge. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site 24-hour gym and kids' swimming pool. Plus you'll find free Wi-Fi in public areas and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 4-property class Zona Hotelera property include La Isla Shopping Mall and Ultramar Ferry Puerto Juárez.

What's nearby

  • Langosta Beach - 1 min walk - 0.1 km
  • Nichupté Lagoon - 2 min walk - 0.2 km
  • Jardín del Arte - 6 min walk - 0.6 km
  • Tortuga Beach - 17 min walk - 1.5 km
  • Playa Tortugas - 4 min drive - 2.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 33 min drive

Restaurants

  • ‪Lobby Bar - ‬1 min walk
  • ‪Breakfast - ‬7 min walk
  • ‪Swim-up Bar - ‬6 min walk
  • ‪Restaurant Dos Lunas - ‬10 min walk
  • ‪Bites Food Hall - ‬10 min walk

About this property

Melia Casa Maya Cancun All Inclusive

Melia Casa Maya Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Bring your whole family to Melia Casa Maya Cancun All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary water park and a children's pool.

There are 4 restaurants on site. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a 24-hour fitness centre, a garden and a terrace. Free self parking is available.

This 4-star Cancun property is smoke free.

  • 260 guestrooms or units
  • 8 levels
  • 2 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
Melia Casa Maya Cancun All Inclusive offers 260 accommodations with minibars and coffee/tea makers. Beds feature down duvets. 55-inch flat-screen televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Cancun property provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, facials and body treatments.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Airport shuttle available
  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • 3 bars/lounges
  • 4 restaurants

Restaurants on site

  • Cape Nao
  • Casa Nostra
  • Lobby Bar Boreal
  • Merkado
  • The Grill

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free water park
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Babysitting
  • Children's games
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (180 centimetre wide door)
  • Pool access ramp on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 8 floors
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Melia Casa Maya Cancun All Inclusive

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Casa Maya
Casa Maya Cancun
Casa Maya Hotel
Hotel Casa Maya
Hotel Casa Maya Cancun
Maya Casa
Cancun Casa Maya
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Imperial Fiesta Club Hotel Casa Maya

Frequently asked questions

What is the cancellation policy at Melia Casa Maya Cancun All Inclusive?

Melia Casa Maya Cancun All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Melia Casa Maya Cancun All Inclusive?

As of 23 May 2026, prices found for a 1-night stay for 2 adults at Melia Casa Maya Cancun All Inclusive on 6 Jun 2026 start from NZ$541, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Melia Casa Maya Cancun All Inclusive?

Yep, Melia Casa Maya Cancun All Inclusive has a free self car park.

Are there any beaches close to Melia Casa Maya Cancun All Inclusive?

Yep, Melia Casa Maya Cancun All Inclusive is a short 3-minute walk from Langosta Beach. Fun beach activities include volleyball, jet skiing and snorkelling. You can also find motor boats and boat tours.

Is there a spa on site at Melia Casa Maya Cancun All Inclusive?

There's no onsite spa, but this property does offer services like facials and body treatments, as well as deep-tissue massages.

Does Melia Casa Maya Cancun All Inclusive have a pool?

Melia Casa Maya Cancun All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 8:00 AM to 8:00 PM.

Does Melia Casa Maya Cancun All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Melia Casa Maya Cancun All Inclusive?

Melia Casa Maya Cancun All Inclusive features 2 outdoor pools, 4 restaurants and 3 bars.

Is Melia Casa Maya Cancun All Inclusive family-friendly?

You bet! With amenities such as a children's pool, babysitting services and a playground, it's no surprise that Melia Casa Maya Cancun All Inclusive is a hit with families.

Is there a free airport shuttle available at Melia Casa Maya Cancun All Inclusive?

No, Melia Casa Maya Cancun All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Melia Casa Maya Cancun All Inclusive?

Yep, you can grab a meal at Melia Casa Maya Cancun All Inclusive's onsite restaurant that serves local cuisine.

What time are check-in & check-out at Melia Casa Maya Cancun All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Melia Casa Maya Cancun All Inclusive?

No, pets and service animals are not allowed.

Melia Casa Maya Cancun All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 237 out of 485 reviews
Rating 8 - Good. 127 out of 485 reviews
Rating 6 - Okay. 62 out of 485 reviews
Rating 4 - Poor. 26 out of 485 reviews
Rating 2 - Terrible. 33 out of 485 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Breanne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All areas were very clean. Loved the water park. Very big beach. Nice pool. Overall great just very small resort.
Stayed 1 night in Feb 2026

8/10 Good

ashley

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Rooms were really clean and spacious. Entire property was really clean. Had great water fun for the kids. Beautiful beaches. Great overall family resort. Could use a few upgrade on the games amenities, ie. pool tables, foosball tables, pickle ball and tennis equipment.
Stayed 9 nights in Feb 2026

10/10 Excellent

Gabriel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The place is beautiful very clean and the staff is great! From the bellboy to the servers and waiters at the buffets they were friendly and courteous and did their work with a smile!
Stayed 2 nights in Feb 2026

10/10 Excellent

Gabriel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This place is gorgeous!!😍
Stayed 1 night in Feb 2026

6/10 Okay

Zeenat

Liked: Cleanliness, property conditions & facilities
The room was clean but there was only one swimming pool for all the guests and the beach was too small. I felt we were squeezed all in small space. Beside that employees were kind and food was ok nothing special
Stayed 3 nights in Feb 2026

8/10 Good

Austin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms very clean, food was great, small resort easy to get everywhere, very kids friendly, location wasn’t the best if you love walking down the beach it’s beside a locals beach and pier and the other side is too rocky to walk around. Staff was a bit rude but overall had a great stay!
Stayed 7 nights in Feb 2026

10/10 Excellent

Paul

Stayed 6 nights in Feb 2026

10/10 Excellent

Afrim

Stayed 8 nights in Nov 2025

8/10 Good

Corey

Travelled with family
Room was clean! The resort had decent food, amazing service from staff however the beach was dirty, there was poop all over the beach. I asked staff and they said it was turtle poop but they should have someone clean the beach a couple times a day with a pool net or something.other then that the resort was tremendous.
Stayed 8 nights in Feb 2026

10/10 Excellent

Jeannette

Stayed 7 nights in Feb 2026

4/10 Poor

Denis, San Jose

Travelled with family and small children
Liked: Cleanliness
We paid a premium price expecting a high-quality experience, but we left totally disappointed. The "renewed" buildings and rooms are just a superficial paste-and-paint job; they still feel old, and fixtures like faucets and toilets were never replaced. The most unacceptable part was the safety. The kids' area is old and neglected. The pool needs repainting, and the slides are NOT safe. My 9-year-old son used the slide once and got an ugly scrape on his leg, which completely ruined our vacation vibe. Furthermore, the constant harassment from the "Circle" membership sellers (the modern version of 90's timeshares) is exhausting. They are annoying, aggressive, and do not respect your vacation time. To be fair, the main food was very good. However, the desserts were poor, and the entertainment was severely lacking—no high-quality shows, just someone singing by the pool. This is an expensive hotel that absolutely does not deliver the value, safety, or peace you pay for. Avoid.
Stayed 3 nights in Feb 2026

8/10 Good

Breanne

Stayed 2 nights in Feb 2026

8/10 Good

Donna-Joe

Stayed 7 nights in Dec 2025

8/10 Good

Christina

Stayed 10 nights in Jan 2026

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities
Me encantaron las habitaciones muy grandes y con una súper vista .
Stayed 6 nights in Jan 2026

10/10 Excellent

Alondra

Stayed 7 nights in Nov 2025

10/10 Excellent

Tina-anhthu

Stayed 5 nights in Jan 2026

8/10 Good

Simon

Liked: Cleanliness, amenities, property conditions & facilities
This place is really special. Staff was very attentive from the moment we arrived. Amenities and food are endless. Kids loved the Waterpark they spent hours enjoying. The towels at the pool are soft, fluffy and long. We had a 2BR/2BA Suite it was very spacious and clean. We really enjoyed the robes and slippers in the room. I was just a little upset that we had to check out 2 days early due to the storm on the eastern seaboard as our flights got canceled and re-booked, when we checked out we were told that we would be able to get refunded for those 2 days however when we got home and tried to get it we were denied. Only reason i have 4* and not 5.
Stayed 3 nights in Jan 2026

6/10 Okay

William J

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Staff very friendly and accommodating. This is a very kid focused hotel.
Stayed 6 nights in Jan 2026

8/10 Good

Blair

Liked: Cleanliness, amenities, property conditions & facilities
The kids splash park and water slides were a hit with our kids.
Stayed 7 nights in Jan 2026

6/10 Okay

kathryn

Travelled with partner
The room didnt smell good, there was trash left behind from puror guests, food was mediocre, the whole place was disorganized
Stayed 4 nights in Jan 2026

10/10 Excellent

Christopher

Very family friendly. Food was okay. Beach was wonderful. Would definitely book again
Stayed 4 nights in Nov 2025

6/10 Okay

Lisa

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The room was beautiful and clean. Staff were helpful and friendly. The buffet is needs a huge makeover. Not enough selection, food is recycled too often. Meat is dry and overcooked. Same food everyday. The system they use to make reservations for the restaurants is poor. We tried all week to get into the Italian restaurant. We stood in line, we used the app, we tried a few mins before as instructed, but were never able to get a spot. Our biggest grievance was the food. We travel extensively and this was by far, the worst food in any resort.
Stayed 7 nights in Jan 2026

10/10 Excellent

Tyneisha Katrina Martin

Stayed 2 nights in Jan 2026

10/10 Excellent

Byung

Stayed 6 nights in Jan 2026