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Meliá Casa Maya Cancún

Property class: 4

Photo gallery for Meliá Casa Maya Cancún

A poolside area with lounge chairs and tables, a clear view of the ocean, and a covered seating area with umbrellas.
Property video
An aerial view of a coastal resort with beachfront hotels, a marina, and clear turquoise waters.
A resort with multiple buildings, a central pool, and a beach area with sun loungers and umbrellas.
A resort with a thatched-roof building, outdoor dining area, and a view of the ocean.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa pool
  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi
The current price is NZ$474
includes taxes & fees
19 Sept - 20 Sept

Explore the area

View map
Blvd. Kukukcan KM 5.5, Cancun, QROO, 77500
  • Place, Langosta Beach
    ‪1 min walk‬
  • Place, Nichupté Lagoon
    ‪2 min walk‬
  • Place, Tortuga Beach
    ‪17 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪43 min drive‬

Room options

View all photos for Melia Room, Room, Ocean View

A hotel room with two beds, a desk, a chair, a TV, and a window with a city view.

Melia Room, Room, Ocean View

8.6 out of 10
Excellent
(36 reviews)
  • Ocean view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for The Level Room Swim Up

A hotel room with a large bed, a desk with a lamp, a TV, and a view of the beach through the window.

The Level Room Swim Up

  • Ocean view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Melia Suite Ocean View

A hotel room with a bed, bedside tables, a desk, and a chair.

Melia Suite Ocean View

9.4 out of 10
Exceptional
(35 reviews)
  • Ocean view
  • 81 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for The Level Suite Swim Up

A modern living room with a sofa, two armchairs, a coffee table, and a TV on a stand. There are two side tables with lamps, a large window with a view of palm trees and the sea, and a small desk with a mirror and decorative items.

The Level Suite Swim Up

  • Ocean view
  • 81 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed
  • Free Wi-Fi

View all photos for The Level, Suite, Ocean View

A modern hotel room with a large bed, a bedside table, a TV, and a mirror.

The Level, Suite, Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 81 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for The Level Grand Suite

A modern hotel room with a large bed, a desk, a chair, a TV, and a view of the city through the window.

The Level Grand Suite

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 104 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for The Level, Room, Ocean View

A hotel room with a bed, a TV, a desk, and a hallway leading to another room.

The Level, Room, Ocean View

8.4 out of 10
Very good
(6 reviews)
  • Ocean view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Melia Room, Room, Balcony, Ocean View

A hotel room with a large bed, two wall sconces, a round side table, a chair, and a view through a large window.

Melia Room, Room, Balcony, Ocean View

10.0 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for The Level, Room, Balcony, Ocean View

A hotel room with a bed, a TV, a desk, and a hallway leading to another room.

The Level, Room, Balcony, Ocean View

  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Melia Suite Garden View with Balcony

A modern living room with a flat-screen TV, a dining area with a round table and chairs, a sofa with cushions, and a coffee table.

Melia Suite Garden View with Balcony

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 81 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Room Standard with Ocean View

Down duvets, minibar, soundproofing, iron/ironing board (on request)

Room Standard with Ocean View

  • Ocean view
  • 41 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room

Down duvets, minibar, soundproofing, iron/ironing board (on request)

Room

  • Ocean view
  • 81 sq m
  • Sleeps 5
  • Free Wi-Fi

View all photos for Room Superior with Ocean View

Down duvets, minibar, soundproofing, iron/ironing board (on request)

Room Superior with Ocean View

  • Ocean view
  • 41 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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About the area

Cancun

A family-friendly stay in Cancun awaits you at Meliá Casa Maya Cancún. You'll be steps from Langosta Beach and 4.6 km (2.9 mi) from Cancun Convention Center. Highlights at this beachfront property include 4 restaurants, 2 outdoor swimming pools and a free water park. .A day of pampering can include deep-tissue massages and facials. The restaurant, Merkado, serves local cuisine. Lobby Bar Boreal is the property's own lobby lounge. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site 24-hour gym and outdoor tennis court. Additionally, you'll find free Wi-Fi in public areas, a children's swimming pool and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 4-property class Zona Hotelera property include La Isla Shopping Mall and Ultramar Ferry Puerto Juárez.
View more Resorts in CancunOpens in a new window

What's nearby

  • Langosta Beach - 1 min walk - 0.1 km
  • Nichupté Lagoon - 2 min walk - 0.2 km
  • Escénica Tower - 14 min walk - 1.2 km
  • Tortuga Beach - 17 min walk - 1.5 km
  • Playa Tortugas - 3 min drive - 2.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 33 min drive

Restaurants

  • ‪Starbucks - ‬4 min drive
  • ‪Lounge 24 - ‬5 min drive
  • ‪The Surfin Burrito - ‬8 min drive
  • ‪Coffee & Me - ‬9 min walk
  • ‪Café Illy by Chedraui - ‬4 min drive

About this property

Meliá Casa Maya Cancún

Some rates at Meliá Casa Maya Cancún are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Bring your whole family to Meliá Casa Maya Cancún for summer fun including 2 outdoor swimming pools, a complimentary water park and a children's pool.

There are 4 restaurants on site. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi. This beach property also offers outdoor tennis courts, a 24-hour fitness centre and a garden. Free self parking is available.

This 4-star Cancun property is smoke free.

  • 260 guestrooms or units
  • 8 levels
  • 2 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
Meliá Casa Maya Cancún offers 260 accommodations with minibars and coffee/tea makers. Beds feature down duvets. 55-inch flat-screen televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Cancun property provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, facials and body treatments.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Airport shuttle available
  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • 3 bars/lounges
  • 4 restaurants

Restaurants on site

  • Cape Nao
  • Casa Nostra
  • Lobby Bar Boreal
  • Merkado
  • The Grill

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free water park
  • Outdoor pickleball court
  • Outdoor tennis court
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Babysitting
  • Children's games
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (180 centimetre wide door)
  • Pool access ramp on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 8 floors
  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Meliá Casa Maya Cancún

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

Property Registration Number 005-007-000653/2025

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Casa Maya
Casa Maya Cancun
Casa Maya Hotel
Hotel Casa Maya
Hotel Casa Maya Cancun
Maya Casa
Cancun Casa Maya
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Imperial Fiesta Club Hotel Casa Maya

Frequently asked questions

What is the cancellation policy at Meliá Casa Maya Cancún?

Meliá Casa Maya Cancún offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Meliá Casa Maya Cancún?

As of 21 Aug 2026, prices found for a 1-night stay for 2 adults at Meliá Casa Maya Cancún on 19 Sept 2026 start from NZ$474, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Meliá Casa Maya Cancún?

Yep, Meliá Casa Maya Cancún has a free self car park.

Are there any beaches close to Meliá Casa Maya Cancún?

Yep, Meliá Casa Maya Cancún is a short 3-minute walk from Langosta Beach. Fun beach activities include volleyball, jet skiing and snorkelling. You can also find motor boats and boat tours.

Is there a spa on site at Meliá Casa Maya Cancún?

There's no onsite spa, but this property does offer services like facials and body treatments, as well as deep-tissue massages.

Does Meliá Casa Maya Cancún have a pool?

Meliá Casa Maya Cancún has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 8:00 AM to 8:00 PM.

Does Meliá Casa Maya Cancún have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Meliá Casa Maya Cancún?

Meliá Casa Maya Cancún features 2 outdoor pools, 4 restaurants and 3 bars.

Is Meliá Casa Maya Cancún family-friendly?

You bet! With amenities such as a children's pool, babysitting services and a playground, it's no surprise that Meliá Casa Maya Cancún is a hit with families.

Is there a free airport shuttle available at Meliá Casa Maya Cancún?

No, Meliá Casa Maya Cancún does not offer an airport shuttle service.

Is there a bar or restaurant at Meliá Casa Maya Cancún?

Yep, you can grab a meal at Meliá Casa Maya Cancún's onsite restaurant that serves local cuisine.

What time are check-in & check-out at Meliá Casa Maya Cancún?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Meliá Casa Maya Cancún?

No, pets and service animals are not allowed.

Meliá Casa Maya Cancún Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 319 out of 635 reviews
Rating 8 - Good. 161 out of 635 reviews
Rating 6 - Okay. 76 out of 635 reviews
Rating 4 - Poor. 37 out of 635 reviews
Rating 2 - Terrible. 42 out of 635 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

silvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful, we enjoyed the unlimited drinks and food, overall the stay was fantastic.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, amenities
Good family holiday
Stayed 10 nights in Mar 2026
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an excellent resort. Clean, fun activities for all ages, and great food.
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Lorna J

Liked: Cleanliness, amenities, property conditions & facilities
Good food, lots of activities, great beach, comfortable rooms, nice pools
Stayed 7 nights in Jan 2026
Verified review

8/10 Good

Arturo

Liked: Cleanliness, amenities, property conditions & facilities
Very family friendly
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Danica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly with lots of activities for kids. Property is clean and oceanview suite is spacious.
Stayed 5 nights in Mar 2026
Verified review

8/10 Good

Fernando

Liked: Cleanliness, staff & service, amenities
Great all inclusive family hotel
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful resort.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Rudy

Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort i cant wait to go back !
Stayed 5 nights in Sep 2025
Verified review

10/10 Excellent

Dorota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for families with kids. Beautiful and very clean beach. Delicious food and drinks. Very well organized 👌 👏
Stayed 11 nights in Mar 2026
Verified review

10/10 Excellent

Hector Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
View from the Room
Night view
Stayed 5 nights in Apr 2026
Verified review

8/10 Good

alexander

Liked: Cleanliness, amenities, property conditions & facilities
Great stay!!!
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Adalberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Trang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is a decent drive from the airport (40 minutes without traffic) but the view is worth it. It’s very kid-friendly and the water park is awesome (better than the pictures). I wish they had more indoor kid amenities and more restaurants.
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Fernando

Liked: Cleanliness, staff & service
Really nice hotel with excellent services. Highly recommend it for families with kids.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes was activities for the kids and a few for the adults
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Omar

Liked: Cleanliness, property conditions & facilities
Very good place , nice people
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Iosua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing beach, great food, friendly staff, and nothing was ever too busy. The #1 MUST is to book "The Level" room category, the extras you get make a huge difference. Melia Casa Maya Cancun is a great family resort.
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Marshall D.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The all-inclusive hotel was generally well appointed and well organized. We had some difficulties with the dinner reservation process. The atmosphere was very family friendly, and the waterpark offerings were exceptional.
Photo from the third floor
Stayed 5 nights in Mar 2026
Verified review

6/10 Okay

William J

Liked: Cleanliness, property conditions & facilities
Staff very friendly and accommodating. This is a very kid focused hotel.
Stayed 6 nights in Jan 2026
Verified review

10/10 Excellent

Todd Charles

Liked: Cleanliness, amenities, property conditions & facilities
Excellent facility, staff were extremely courteous and helpful. Food exceeded my expectations. Location on one of most beautiful beaches in Cancun.
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Ricardo

Liked: Cleanliness, amenities, property conditions & facilities
Best hotel stay in well over a decade. Great service, food and atmosphere.
Stayed 8 nights in Dec 2025
Verified review

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, amazing staff and amenities
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Gabriela

Liked: Cleanliness, property conditions & facilities
Yes it was very clean I had a great time there and planning to go back
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities
So good!
Stayed 5 nights in Feb 2026