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Hotel Description

A luxury stay in Puerto Morelos awaits you at Dreams Riviera Cancun Resort & Spa - All Inclusive. You'll be 2.4 km (1.5 mi) from Ojo de Agua Beach and 2.8 km (1.7 mi) from Crococun Zoo. Highlights at this beachfront hotel include 9 restaurants, 3 outdoor swimming pools, and a full-service spa.

You can enjoy plasma TVs with satellite channels, and all 486 rooms feature free WiFi, free wired Internet, and balconies or patios. Minibars provide free refreshments, and 24-hour room service is also available. Nice touches to enhance your stay include jetted tubs and bathrobes, while pillow menus and down comforters invite a good night's rest. Additionally, iPod docks, DVD players, and separate bathtubs and showers are available.

A relaxing day at Dreams Spa by Pevonia can include beachside massages, body wraps, and body scrubs along with aromatherapy and hydrotherapy. The restaurant, Bordeaux, serves French cuisine and is open for dinner. With 2 beach bars and 6 bars/lounges to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find sun loungers, and enjoy the onsite nightclub and free kids' club. Plus you'll find free WiFi in public areas, a health club, and a free manager's reception. There's also free valet parking, along with the convenience of an airport shuttle.

Attractions within a 30-minute drive of this 4.5-star Puerto Morelos hotel include Maroma Beach and Ventura Park Cancun.

Premium Deluxe Garden View (Double beds)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
NZ$695* Per night/room 9 Feb. - 10 Feb.

Premium Deluxe Plunge Pool (King)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Preferred Club w Plunge Pool King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Deluxe Ocean View King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Preferred Club OV w Jacuzzi King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Suite Preferred (Two Connecting Rooms)

Bed Count 1 King Bed Maximum Occupancy 7 Max

Dreams Riviera Cancun Resort & Spa - All Inclusive ratings based on 1 Verified Reviews

Review Summary
1.0 out of 5 1.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 1.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Dreams Riviera Cancun Resort & Spa - All Inclusive

Family (1)
1 out of 5
We tried to contact the resort by phone and email so many times prior to our trip and nothing no response. The Wotif customer service team then also tried for us and still the resort simply did not respond to any request. We love Mexico and will be back, but we would never stay here and would highly recommend to anyone, that you book your accommodation elsewhere.

Posted by on 10 Nov. 2019

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Comment from Hotel Management

11 Nov. 2019 by eConcierge & Social Media Coordinator

We would like to send you our warmest appreciation for taking the time to write a review about your stay at Dreams Riviera Cancun. Thank you for mentioning about our facilities, layout of the resort and our services, we are glad to read that we have completed your expectations. It is thanks to guests expressing their experience at our resort that we are able to identify the areas that need to improve in order to make your stay as memorable and perfect as possible. I look forward to welcoming you in the near future and hopefully, you will notice the improvements made since your last stay and you will think of us as the right place to spend your vacations.

About the Dreams Riviera Cancun Resort & Spa - All Inclusive

Location Carretera Federal Chetumal Puerto Juárez, Puerto Morelos, QROO 77580

All-inclusive Details

  • Kayaking included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Football included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Limited meals offered through room service
  • Motorised water sports not included
  • Use of golf equipment not included
  • Cycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transport to off-site activities not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • All food and beverages included
  • Food and beverage restrictions apply
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • Snorkelling included

Property Features

Some rates at Dreams Riviera Cancun Resort & Spa - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Dreams Riviera Cancun Resort & Spa - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. A free manager's reception is offered daily. There are 9 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 6 bars/lounges. Public spaces have free WiFi. This luxury hotel also offers a complimentary children's club, a children's pool, and a health club. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Puerto Morelos hotel.

  • 486 guestrooms or units
  • 5 levels
  • 2 buildings
  • 9 dining venues
  • 2 bars on the beach
  • 6 bars or lounges
  • 8341 sq ft of conference space
  • 775 sq m of conference space
  • Built in 2009
  • Nightclub
  • Bar by the pool
  • Swim-up bar
  • Manager's reception (free)
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Dreams Riviera Cancun Resort & Spa - All Inclusive offers 486 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to balconies or patios. Beds feature down comforters. A pillow menu is available. 37-inch plasma televisions come with premium satellite channels. Coffee/tea makers and free minibar items are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony or patio
  • Jetted tub
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Premium channels
  • DVD player
  • Coffee maker
  • Down blanket
  • Pillow options
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

The hotel hosts a free manager's reception daily.

Bordeaux - This restaurant specializes in French cuisine and serves dinner only.

El Patio - This restaurant specializes in Mexican cuisine and serves dinner only.

Himitsu - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required.

Oceana - This seafood restaurant specializes in seafood and serves breakfast, lunch, dinner, and light fare.

Portofino - This restaurant specializes in Italian cuisine and serves dinner only.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 12
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • Pets and service animals are not allowed at Dreams Riviera Cancun Resort & Spa - All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No pets or service animals allowed
  • Debit cards

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Dreams Riviera Cancun All Inclusive Puerto Morelos
  • Dreams Riviera Cancun Puerto Morelos
  • Dreams Riviera Cancun Inclusi
  • Dreams Riviera Cancun Resort All Inclusive Puerto Morelos
  • Dreams Riviera Cancun Hotel Puerto Morelos
  • Dreams Riviera Cancun Resort & Spa - All Inclusive Hotel

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Children Stay Free

Book a stay in any room or rate plan for travel August 16 - December 22, 2020, and 2 children (ages 3-12) can stay and eat free with 2 paying adults. Blackout dates include November 24-28, 2019.

Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Sip, Savor, and See Offer

Book a stay in any room type or rate category and guests can visit a nearby participating resort from 6 PM-1 AM to enjoy dinner, drinks, and entertainment.


This offer is valid for 1 evening only per stay. Participating resorts: Now Jade Riviera Cancun, Now Sapphire Riviera Cancun, or Sunscape Sabor Cozumel. Guests must contact the selected resort’s concierge in advance to make arrangements by 3 PM on the day guests wish to visit the partner property. Contact the selected resort for additional information or restrictions. Transportation is not included. Guests are responsible for round-trip taxi fare and all gratuities. Valid anytime, subject to availability. Details at check-in. Other restrictions may apply.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.