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Haven Riviera Cancun - All Inclusive - Adults Only

Adults-only beachfront property with 4 outdoor pools

Where to?

Dates

February 2026

March 2026

4 outdoor pools, free pool cabanas, pool umbrellas

7 restaurants, breakfast, lunch served; local and international cuisine

Serenity Club Partial Ocean View 2 Queen Beds Junior Suite | Balcony view

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Parking included

Explore the area

Ctra. Federal 307, Chetumal - Pto, Juarez, KM 335, Puerto Morelos, Cancun, QROO, 77569

Place, Arrecife de Puerto Morelos National Park
‪2 min walk‬
Place, Delfines Beach
‪27 min drive‬
Place, La Isla Shopping Mall
‪37 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪21 min drive‬

Room options

Premium bedding, pillow-top beds, free minibar, in-room safe

Junior Suite Garden View

Wonderful

Highlights

Furnished balcony or patio

Private outdoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Sofa bed - twin

Ceiling fan

Garden view
56 sq m
Sleeps 3
1 King Bed

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

Exceptional

Highlights

Balcony

Private outdoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Blackout curtains

Premium bedding

Partial ocean view
63 sq m
Sleeps 2
1 King Bed

Romance Junior Suite Partial Ocean View

Exceptional

Highlights

Furnished balcony or patio

Private outdoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Blackout curtains

Premium bedding

Partial ocean view
63 sq m
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed, Garden View (Swim out)

Exceptional

Highlights

Furnished balcony or patio

Private pool

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Blackout curtains

Premium bedding

Garden view
56 sq m
Sleeps 3
1 King Bed

Junior Suite Swim-Out Partial Ocean View

Exceptional

Highlights

Furnished balcony or patio

Private pool

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Blackout curtains

Premium bedding

Partial ocean view
63 sq m
Sleeps 2
1 King Bed

Romance Junior Suite Swim-Out Partial Ocean View

Exceptional

Highlights

Furnished balcony or patio

Private pool

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Blackout curtains

Premium bedding

Partial ocean view
63 sq m
Sleeps 2
1 King Bed

Serenity Club Junior Suite Ocean Front

Exceptional

Highlights

Furnished balcony or patio

Private outdoor hot tub

Air conditioning

Connecting rooms available

Club Lounge

Free minibar items

Flat-screen TV

Pillow menu

Ocean view
56 sq m
1 bedroom
Sleeps 2
1 King Bed

Serenity Club Romance Jr Suite Ocean Front

Exceptional

Highlights

Furnished balcony or patio

Private outdoor hot tub

Air conditioning

Connecting rooms available

Club Lounge

Free minibar items

Flat-screen TV

Pillow menu

Sea view
56 sq m
Sleeps 2
1 King Bed

Serentiy Club Junior Suite Swim Out Ocean Front

Exceptional

Highlights

Furnished balcony or patio

Private pool

Air conditioning

Connecting rooms available

Club Lounge

Free minibar items

Flat-screen TV

Pillow menu

56 sq m
Sleeps 2
1 King Bed

Serenity Club, Romance Junior Suite, Swim Out, Ocean Front

Exceptional

Highlights

Furnished balcony or patio

Private pool

Air conditioning

Connecting rooms available

Club Lounge

Free minibar items

Flat-screen TV

Pillow menu

56 sq m
Sleeps 2
1 King Bed

Serenity Club, One Bedroom, Master Suite, Ocean Front

Exceptional

Highlights

Furnished balcony or patio

Separate sitting area

Private outdoor hot tub

Air conditioning

Connecting rooms available

Club Lounge

Free minibar items

Flat-screen TV

Ocean view
116 sq m
1 bedroom
Sleeps 2
1 King Bed

Serenity Club, Two Bedroom, Master Suite, Ocean Front

Excellent

Highlights

Furnished balcony or patio

Separate dining area

Separate sitting area

Private outdoor hot tub

Air conditioning

Connecting rooms available

Club Lounge

Free minibar items

Ocean view
168 sq m
1 bedroom
Sleeps 4
2 King Beds

Presidential Suite (Serenity Club Ocean Front)

Exceptional

Highlights

Furnished balcony or patio

Separate dining area

Separate sitting area

Private outdoor hot tub

Air conditioning

Connecting rooms available

Club Lounge

Kitchen

Ocean view
228 sq m
1 bedroom
Sleeps 2
1 King Bed

Pure Wellness Junior Suite Partial Ocean View

Exceptional

Highlights

Furnished balcony or patio

Private outdoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Blackout curtains

Separate bedroom

Partial ocean view
63 sq m
1 bedroom
Sleeps 2
1 King Bed

Serenity Club Partial Ocean View King Bed Junior Suite

Exceptional

Highlights

Balcony

Private outdoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Blackout curtains

Separate bedroom

Partial ocean view
69 sq m
1 bedroom
Sleeps 2
1 King Bed

Serenity Club Ocean View King Bed Junior Suite

Exceptional

Highlights

Furnished balcony or patio

Private outdoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Blackout curtains

Separate bedroom

Ocean view
68 sq m
1 bedroom
Sleeps 2
1 King Bed

Serenity Club Ocean View 2 Queen Beds Junior Suite

Good

Highlights

Furnished balcony or patio

Private outdoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Blackout curtains

Separate bedroom

Ocean view
68 sq m
1 bedroom
Sleeps 4
2 Queen Beds

Serenity Club Partial Ocean View 2 Queen Beds Junior Suite

Exceptional

Highlights

Furnished balcony or patio

Private outdoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Blackout curtains

Separate bedroom

Partial sea view
68 sq m
1 bedroom
Sleeps 4
2 Queen Beds

Serenity Club Swim Out Partial Ocean View King Bed Junior Suite

Exceptional

Highlights

Furnished balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Blackout curtains

Separate bedroom

Pillow-top bed

Partial sea view
68 sq m
1 bedroom
Sleeps 2
1 King Bed

Serenity Club Swim Out Partial Ocean View 2 Queen Beds Junior Suite

Exceptional

Highlights

Furnished balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Blackout curtains

Separate bedroom

Pillow-top bed

Partial sea view
68 sq m
1 bedroom
Sleeps 4
2 Queen Beds

Junior Suite, 2 Double Beds, Partial Ocean View

Highlights

Furnished balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Blackout curtains

Separate bedroom

Pillow-top bed

1 bedroom
Sleeps 3
2 Double Beds

About the area

Cancun

A luxury stay in Cancun awaits you at Haven Riviera Cancun - All Inclusive - Adults Only. You'll be 6.6 km (4.1 mi) from Xoximilco and 20.8 km (12.9 mi) from Delfines Beach. Highlights at this all-inclusive property include 7 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and detox wraps along with aromatherapy and Ayurvedic treatments. The theme restaurant, Tahani, serves local and international cuisine and is open for breakfast. With 3 poolside bars and 8 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site nightclub and 24-hour gym. 20000 square feet (1858 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas, an outdoor tennis court and a Turkish bath/hammam. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of free valet parking. .Places within a 30-minute drive of this 5-property class Cancun property include Puerto Morelos Beach and El Rey Ruins.

What's nearby

Arrecife de Puerto Morelos National Park - 2 min walk - 0.2 km
El Rey Ruins - 27 min drive - 18.3 km
Delfines Beach - 27 min drive - 18.6 km
Aquaworld - 32 min drive - 22.8 km
La Isla Shopping Mall - 37 min drive - 26.0 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 16 min drive

Restaurants

‪Grand Lobby Bar - ‬13 min drive
‪The Grill - ‬15 min drive
‪Lobby Bar - ‬14 min drive
‪Boulangerie - ‬13 min drive
‪Grand Central Buffet - ‬14 min drive

About this property

Haven Riviera Cancun - All Inclusive - Adults Only

Adults-only beachfront property with 4 outdoor pools

Haven Riviera Cancun - All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the complimentary cabanas and sunloungers for a relaxing day at the beach. At Haven Riviera Cancun - All Inclusive - Adults Only, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 swim-up bars and 8 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a 24-hour fitness centre and a hot tub. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Cancun property.

435 guestrooms or units

7 dining venues

3 bars by the pool

3 swim-up bars

8 bars or lounges

Conference rooms

20000 sq ft of conference space

1858 sq. m of conference space

Built in 2018

Buffet breakfast (free)

Nightclub

Karaoke

Deli

Cabanas on the beach (free)

Beach lounge chairs

Cabanas by the pool (free)

Poolside lounge chairs

Umbrellas for the pool

Charging station for electric cars

Conference centre

Business facilities

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Terrace

Garden

Gift shop

Beauty salon

Newspapers for purchase

Television in lobby

Bellhop

Lift

Smoking in designated areas

Water dispenser

Bar on the beach

Coffee shop

Haven Riviera Cancun - All Inclusive - Adults Only offers 435 accommodations with free minibar items and espresso makers. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 9 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

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Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
Free self parking on site
Free valet parking on site
Limited on-site valet and self parking
Wheelchair-accessible parking available
Onsite parking options include a garage

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
3 poolside bars
3 swim-up bars
7 restaurants
8 bars/lounges
A beach bar
A coffee shop/cafe
Couples/private dining
Snack bar/deli

Restaurants on site

Agua Bendita
Olios
Satsu
Tahani
Vora Mar

Things to do

18-hole adjacent golf course
24-hour gym
24-hour pool access
4 outdoor pools
Basketball
Beach volleyball
Beach yoga
Fitness classes
Full-service spa
Golf carts
Hot tub
Karaoke
Nightclub
Outdoor pickleball court
Outdoor tennis court
Pilates classes
Table tennis
Tennis lessons
TV in common areas

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Newspapers in lobby
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business centre
Computer station
Conference centre (20,000 square foot of space)
Meeting rooms

Outdoors

Beach loungers
Free beach cabanas
Free pool cabanas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

9 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Grab bar near toilet
Handrails in hallways
Handrails in stairways
Lift
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchairs on site

Annual offsets purchased for at least 10% of carbon footprint
At least 80% lighting from LEDs
At least 80% of food locally-sourced
Ballroom
Banquet hall
Built in 2018
Comprehensive recycling policy
Designated smoking areas (fines apply)
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Local culture and ecosystem education
Locally-owned and organised tours and activities
Reception hall
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Pillowtop mattress
Premium bedding

Bathroom

Designer toiletries
Dressing gowns
Hair dryer
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Slippers
Towels provided

Entertainment

50-inch flat-screen TV with cable channels
IPod dock

Food and drink

24-hour room service
Champagne service
Espresso maker
Free bottled water
Free stocked minibar
Restaurant dining guides

Air conditioning (climate-controlled)
Ceiling fan
Cleaning products are eco-friendly
Connecting rooms available
Desk
Eco-friendly toiletries
Electrical adapters
Energy-saving switches in guestrooms
Free local calls
Iron/ironing board
Laptop workspace
Phone
Recycling
Safe
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Haven Riviera Cancun - All Inclusive - Adults Only

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

Pool access is available 24 hours a day.
Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.

Property is also known as

Haven Riviera Cancun Resort SPA All Inclusive Adults Only

Haven Riviera Cancun Resort All Inclusive Adults Puerto Morelos

Haven Riviera Cancun Resort All Inclusive Adults

Haven Riviera Cancun All Inclusive Adults Puerto Morelos

Haven Riviera Cancun All Inclusive Adults

Haven Riviera Cancun Inclusive

Haven Riviera Cancun All Inclusive Adults Only

Haven Riviera Cancun - All Inclusive - Adults Only Cancun

Haven Riviera Cancun Resort SPA All Inclusive Adults Only

Haven Riviera Cancun All Inclusive All Inclusive Adults Only

Frequently asked questions

What is the cancellation policy at Haven Riviera Cancun - All Inclusive - Adults Only?

Haven Riviera Cancun - All Inclusive - Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Haven Riviera Cancun - All Inclusive - Adults Only?

Yep, Haven Riviera Cancun - All Inclusive - Adults Only has a free self car park and free valet parking.

Are there any beaches close to Haven Riviera Cancun - All Inclusive - Adults Only?

The closest beach to Haven Riviera Cancun - All Inclusive - Adults Only is Delfines Beach (12 km).

Is there a spa on site at Haven Riviera Cancun - All Inclusive - Adults Only?

Yep, there is an onsite spa at Haven Riviera Cancun - All Inclusive - Adults Only. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Haven Riviera Cancun - All Inclusive - Adults Only have a pool?

Yep, and guests love it! Haven Riviera Cancun - All Inclusive - Adults Only has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 24 hours.

What luxury perks are available at Haven Riviera Cancun - All Inclusive - Adults Only?

Haven Riviera Cancun - All Inclusive - Adults Only features 3 poolside bars, 4 outdoor pools and a full-service spa. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Haven Riviera Cancun - All Inclusive - Adults Only a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Haven Riviera Cancun - All Inclusive - Adults Only.

Is Haven Riviera Cancun - All Inclusive - Adults Only family-friendly?

No, Haven Riviera Cancun - All Inclusive - Adults Only is an adults-only property.

Does Haven Riviera Cancun - All Inclusive - Adults Only serve breakfast?

You bet, our guests are hooked on the free buffet brekkie here! Offered daily from 7:00 AM to 11:00 AM, this is the spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at Haven Riviera Cancun - All Inclusive - Adults Only?

No, Haven Riviera Cancun - All Inclusive - Adults Only does not offer an airport shuttle service.

Is there a bar or restaurant at Haven Riviera Cancun - All Inclusive - Adults Only?

Relax with a coldie at the 3 poolside bars or 8 lounge bars, and grab a meal at the onsite restaurant that serves local and international cuisine.

What time are check-in & check-out at Haven Riviera Cancun - All Inclusive - Adults Only?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Haven Riviera Cancun - All Inclusive - Adults Only?

No, pets and service animals are not allowed.

Is there a golf course on site at Haven Riviera Cancun - All Inclusive - Adults Only?

There is a golf course next to Haven Riviera Cancun - All Inclusive - Adults Only.

Haven Riviera Cancun - All Inclusive - Adults Only Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

8/10 Good

Jenna

14 Nov 2025

Stayed 6 nights in Nov 2025

8/10 Good

Martha

14 Nov 2025

Stayed 4 nights in Nov 2025

10/10 Excellent

Nishika

Travelled with partner

14 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

We had a very great interaction with pool server Jose Louis and pool concierge Cesar. These two were really amazing with their service. We really enjoyed it because of them.

Stayed 4 nights in Nov 2025

10/10 Excellent

Marilynn

Travelled with partner

13 Nov 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall the experience was amazing and I would recommend this resort!

Stayed 4 nights in Nov 2025

10/10 Excellent

Lauren

13 Nov 2025

Stayed 5 nights in Nov 2025

10/10 Excellent

Lisa

13 Nov 2025

Liked: Cleanliness, staff & service, property conditions & facilities

One pool was a little loud but otherwise perfect

Stayed 5 nights in Oct 2025

10/10 Excellent

Victoria paige

Travelled with family, Travelled with group

12 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

We had the absolute BEST time!! Rooms were clean, food was delicious, amenties were great and service was spectacular! BLANCA , JULIAN and JESUS were just amazing! I miss them already. They always greated us with a smile and made us feel right at home. Blanca literally reminded me of my nana with the great care she took of us. 10/10 recommend this resort. If you are thinking of going and reading reviews.. just DO IT! I hope to be back soon!!❤️🤗

Stayed 5 nights in Nov 2025

8/10 Good

Siwei

Travelled with partner, Travelled with group

12 Nov 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall, I enjoyed my stay at Haven Rivera as a relaxing trip. However, I think the activities can be improved to be more comprehensive. Also, the kayak tour experience was unpleasant as there was lack of communication between the hotel and the kayak company, resulted in us paying fees for a tour that never happened and could not be refunded. I think this was due to the misleading information on the hotel activity online page, this can be improved for better experience for others.

Stayed 4 nights in Nov 2025

10/10 Excellent

Carmen

Travelled with group

12 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Staff was fantastic all around from servers, bartenders and housekeeping. Food was excellent, particularly at the Asian restaurant. Property is well maintained and easy to navigate. Special mention to Alfonso - his entertainment lineup is really strong and he always made us feel welcome. And thank you to Cesar, Paloma, Russell and Maria - the best of the best to mane our stay so enjoyable. We’ve been at the resort three times and it always delivers:

Stayed 9 nights in Nov 2025

10/10 Excellent

Amanda Marie, rancho cucamonga

Travelled with partner

12 Nov 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel is 5 star all the way! The people, the rooms, the amenities! It was our first time at an all inclusive and we were not disappointed. We can’t wait to return!

Stayed 4 nights in Nov 2025

10/10 Excellent

vera

Travelled with partner, Travelled with group

11 Nov 2025

Liked: Cleanliness, property conditions & facilities

Staff friendliness , good food at all the restaurants, daily housekeeping

Stayed 8 nights in Nov 2025

10/10 Excellent

Taylor

Travelled with partner

11 Nov 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This property is nothing short of amazing! 10/10!

Stayed 4 nights in Nov 2025

10/10 Excellent

Jacqueline

11 Nov 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Oct 2025

8/10 Good

Jamie Patrick

Travelled with partner, Travelled with group

10 Nov 2025

Liked: Cleanliness

Resort and staff were great! Food and not being able to swim at the beach was big deal breaker for us probably will never come back

Stayed 5 nights in Nov 2025

10/10 Excellent

Cristina

10 Nov 2025

Stayed 2 nights in Nov 2025

10/10 Excellent

Cindy

10 Nov 2025

Stayed 4 nights in Oct 2025

10/10 Excellent

Raul

10 Nov 2025

Stayed 4 nights in Oct 2025

10/10 Excellent

lance

10 Nov 2025

Stayed 4 nights in Oct 2025

10/10 Excellent

Jacklyn Jeryl

Travelled with partner

10 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Room could use a little bit of a deeper clean before we started our stay. But, overall very nice’

Stayed 5 nights in Nov 2025

10/10 Excellent

Amanda

Travelled with partner, Travelled with group

10 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed in the Serenity Club for 5 days, 4 nights and my husband and another couple. Highly recommend upgrading the stay! We had an amazing butler, Humberto, the Vistas club food was top tier and the check out & extra lobby was nice! Staff is extremely friendly and always accommodating. Thank you Haven for the amazing vacation!

Stayed 4 nights in Nov 2025

10/10 Excellent

Viatcheslav Borisovich, Saint Joseph

Travelled with partner

9 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

It was our third stay in the row - great resort, with welcoming and hardworking staff, good dining, clean rooms and exciting entertainment.

Stayed 12 nights in Oct 2025

10/10 Excellent

Jaliyah

9 Nov 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Nov 2025

8/10 Good

Michelle

Travelled with partner

8 Nov 2025

Liked: Cleanliness, staff & service, amenities

My husband and I enjoyed our honeymoon so much. We had a mix up with a staff member but management cleared it right up by showing great communication and allowing us to fully explain what the problem was. The spa was beautiful!! Definitely a must go to. We stayed on the serenity club side so our butler was able to handle alot reservations for us. We had the swim out pool and it was breathtaking. We will definitely return for the 3rd time and try to bring some family and friends along too.

Stayed 5 nights in Nov 2025

8/10 Good

Carmen

Travelled with family

7 Nov 2025

Liked: Cleanliness, staff & service, property conditions & facilities

excelent hotel. Only one suggestion ; to many guest and not enough pool chairs , this it got to be fix.

Stayed 3 nights in Oct 2025

10/10 Excellent

Meagan

7 Nov 2025

Stayed 6 nights in Oct 2025

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Haven Riviera Cancun - All Inclusive - Adults Only

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Junior Suite Garden View

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Junior Suite, 1 King Bed, Balcony, Partial Ocean View

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Romance Junior Suite Partial Ocean View

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Junior Suite, 1 King Bed, Garden View (Swim out)

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Junior Suite Swim-Out Partial Ocean View

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Romance Junior Suite Swim-Out Partial Ocean View

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Serenity Club Junior Suite Ocean Front

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Serenity Club Romance Jr Suite Ocean Front

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Serentiy Club Junior Suite Swim Out Ocean Front

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Serenity Club, Romance Junior Suite, Swim Out, Ocean Front

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Serenity Club, Two Bedroom, Master Suite, Ocean Front

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Presidential Suite (Serenity Club Ocean Front)

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Pure Wellness Junior Suite Partial Ocean View

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Serenity Club Partial Ocean View King Bed Junior Suite

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Serenity Club Ocean View King Bed Junior Suite

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Serenity Club Ocean View 2 Queen Beds Junior Suite

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View all photos for Serenity Club Partial Ocean View 2 Queen Beds Junior Suite

Serenity Club Partial Ocean View 2 Queen Beds Junior Suite

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Serenity Club Swim Out Partial Ocean View King Bed Junior Suite

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Serenity Club Swim Out Partial Ocean View 2 Queen Beds Junior Suite

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Junior Suite, 2 Double Beds, Partial Ocean View

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