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Hotel Blue Star Cancun

3.5 star property
Hotel with free breakfast, near Plaza 28

Photo gallery for Hotel Blue Star Cancun

Exterior
Outdoor spa tub
Lobby sitting area
Reception
Bathroom sink

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub
  • Room service
  • Breakfast included
  • Pool
  • Housekeeping
The current price is NZ$187
includes taxes & fees
7 May - 8 May

Explore the area

Map
102 Palenque 26, Cancun, QROO, 77509
  • Plaza 28
    ‪10 min walk‬
  • Plaza Las Americas
    ‪4 min drive‬
  • Cancun Mall
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room | Private spa tub

Deluxe Room

Highlights

Air conditioning
TV
Blackout curtains
Ceiling fan
Rainfall showerhead
Hairdryer
Private bathroom
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Minibar, in-room safe, blackout curtains, iron/ironing board

Superior Double Room

Highlights

Air conditioning
TV
Blackout curtains
Ceiling fan
Rainfall showerhead
Hairdryer
Private bathroom
Coffee/tea maker
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Double Room

Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Double Room

Highlights

Air conditioning
TV
Blackout curtains
Ceiling fan
Rainfall showerhead
Hairdryer
Private bathroom
Coffee/tea maker
  • Sleeps 4
  • 2 Double Beds

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About the area

Cancun

Hotel Blue Star Cancun puts you in the heart of Cancun, within just a 10-minute stroll of Extreme Adventure and Mercado 28. Highlights at this hotel include 2 bars/lounges, a restaurant and an outdoor swimming pool. .The hotel's own poolside bar is a nice place to enjoy a drink. Enjoy the Hot tub and pool loungers. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Free continental breakfast is available daily between 7 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Within a 30-minute walk of this 3.5-property class Downtown Cancun hotel, attractions include Plaza 28 and Plaza Las Americas.

What's nearby

  • Plaza 28 - 10 min walk - 0.9 km
  • Las Palapas Park - 18 min walk - 1.5 km
  • Plaza Las Americas - 4 min drive - 3.2 km
  • Cancun Mall - 5 min drive - 3.3 km
  • Puerto Cancun Marina Town Center - 5 min drive - 4.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive

Restaurants

  • ‪Tacos Rigo - ‬2 min walk
  • ‪Burger St. - ‬5 min walk
  • ‪La Patrona Cocina Urbana & Tacos - ‬5 min walk
  • ‪Checándole - ‬5 min walk
  • ‪Jugos Verdes - ‬7 min walk

About this property

Hotel Blue Star Cancun

Hotel with free breakfast, near Plaza 28
Hotel Blue Star Cancun offers its guests an outdoor pool and Access to hot tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi.

A rooftop terrace, tour/ticket assistance, and concierge services are also featured at Hotel Blue Star Cancun. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

  • 14 guestrooms or units
  • 2 bars or lounges
  • Continental breakfast (free)
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • ATM
  • Smoking in designated areas
  • Bar by the pool
  • Dining venue
Hotel Blue Star Cancun offers 14 air-conditioned accommodations with minibars and a safe. Cable televisions are provided.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site parking
  • Onsite parking options include a carport

Food and drink

  • Free continental breakfast available daily 7 AM to 10:30 AM
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour pool access
  • Hot tub
  • Outdoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 5 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Blue Star Cancun

Children and extra beds

  • Children 11 and younger are not allowed at this property. All guests older than 11 are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 450 per vehicle (maximum occupancy 2)
  • Credit card charges are subject to a surcharge of 5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access is available 24 hours a day.
  • Children 11 years old and younger aren't allowed at this property.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Blue Star
Hotel Blue Star
Blue Star Cancun
Hotel Hotel Blue Star Cancun Cancun
Cancun Hotel Blue Star Cancun Hotel
Hotel Hotel Blue Star Cancun
Hotel Blue Star Cancun Cancun
Blue Star
Hotel Blue Star Cancun Hotel
Hotel Blue Star Cancun Cancun
Hotel Blue Star Cancun Hotel Cancun

Frequently asked questions

What is the cancellation policy at Hotel Blue Star Cancun?

Hotel Blue Star Cancun offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Blue Star Cancun?

As of 6 May 2025, prices found for a 1-night stay for 2 adults at Hotel Blue Star Cancun on 7 May 2025 start from NZ$186.65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Blue Star Cancun?

Yep, Hotel Blue Star Cancun has a free self car park. Onsite parking is limited.

Are there any beaches close to Hotel Blue Star Cancun?

The closest beach to Hotel Blue Star Cancun is Playa Tortugas (5.1 km).

Does Hotel Blue Star Cancun have a pool?

Hotel Blue Star Cancun has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 24 hours.

What luxury perks are available at Hotel Blue Star Cancun?

Hotel Blue Star Cancun features an outdoor pool, 1 hot tub and 2 bars.

What makes Hotel Blue Star Cancun a romantic place to stay?

1 hot tub, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hotel Blue Star Cancun.

Does Hotel Blue Star Cancun serve breakfast?

Sure does, free continental breakfast is offered daily between 7 AM and 10:30 AM.

Is there a free airport shuttle available at Hotel Blue Star Cancun?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Blue Star Cancun?

Yep, they've got a poolside bar and an onsite restaurant.

What time are check-in & check-out at Hotel Blue Star Cancun?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Blue Star Cancun?

No, pets and service animals are not allowed.

Hotel Blue Star Cancun Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 60 out of 128 reviews
Rating 8 - Good. 33 out of 128 reviews
Rating 6 - Okay. 18 out of 128 reviews
Rating 4 - Poor. 5 out of 128 reviews
Rating 2 - Terrible. 12 out of 128 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

juan

Liked: Cleanliness
Good communication
Stayed 7 nights in Dec 2024

6/10 Okay

Judy, Nanaimo

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is nice. Close to Mercado 28 can walk there. Restaurants in Mercado 28 good. Lots of traffic on road. Close to bus stops.
Stayed 2 nights in Jan 2025

8/10 Good

gene jane

Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in Dec 2024

10/10 Excellent

Judy, Nanaimo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast. Mercado 28 close by.pits of souvenir.
Stayed 2 nights in Dec 2024

2/10 Terrible

Aziz

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didnt like this place because of how dirty it was and in the front desk the lady didnt know how to speak english and she was mean and then when we asked for our money she said oh its too late for it
Stayed 7 nights in Nov 2024

6/10 Okay

Sheree

Travelled with family
Liked: Cleanliness

Family vacay in Mexico

The hotel was nice but there was only a pool and no other amenities. We were also supposed to picked up from the airport but when I called the hotel I could not get through to anyone. We ended up taking a bus and a taxi at 10 pm at night.
Stayed 7 nights in Aug 2024

8/10 Good

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has unique and unusual rooms. They make really good pizza and salads, with good service. There's a lot of stairs and it takes energy to get around in the neighborhood. It's not a resort experience, but the pool is nice. I'm worried about the tortoise they keep in the lobby.
Stayed 3 nights in Jun 2024

2/10 Terrible

Sandra

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
no elevator, we were on top floor, one of our room's toilet did not flush, other room had loose sliding balcony door with 1/4" gaps that rattled with wind and let in hot air and noise, located on super busy noisy street, no closet or storage space, exposed drywall, room key worked on multiple doors, grease ants in room, surrounding area had minimal services/restaurants, minimal amenities
Stayed 1 night in Apr 2024

10/10 Excellent

Catherine

Travelled with family
Everything in Cancun is much more expensive than in the past. This hotel has good rates, but poor cleanliness. When we got into our room we saw hair on the floor. When we left during the day, we asked staff to empty our garbage (they give you one small garbage bin for the whole room and you put your toilet paper in it, too). They didn’t empty our trash. Breakfast is stale cereal, juice, coffee, toast and fruit. We paid extra for chilaquiles which weren’t spicy like they should be. Hair dryer is super hot, I couldn’t use it. Hot water was great, good counter space. You can hear other people in the hotel because there’s glass doors and windows in the hotel room. No fan in the bathroom.
Stayed 2 nights in Jan 2024

4/10 Poor

Joey

Stayed 3 nights in Dec 2023

2/10 Terrible

Maria

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very courteous staff and went out of their way to help Water went out for the evening and even when on the water smelled. Not acceptable
Stayed 1 night in Dec 2023

10/10 Excellent

Iris Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and good breakfast
Stayed 2 nights in Nov 2023

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient price, good service y and quiet area, there is good options for dinning, parking has options to improve.
Stayed 8 nights in May 2023

2/10 Terrible

Carlton

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

8/10 Good

vishnu

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Feb 2023

10/10 Excellent

Thomas

Stayed 1 night in Feb 2023

6/10 Okay

Javier

Liked: Cleanliness, staff & service, amenities
The only reason I didn't leave a lower review is because the staff was so friendly. For what they're charging the water pressure and the shower was terrible, The faucet barely worked. The toilet barely flushed it looked nice inside but nothing worked as it should

8/10 Good

Gary

Liked: Cleanliness, room comfort
Stayed 7 nights in Nov 2022

8/10 Good

Willey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service !! Little noise but so good Rooms
Stayed 2 nights in Jan 2022

8/10 Good

Hannah

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

Cute inexpensive spot in the city

A one night stay before we flew home early… the room was very small, ants all over the one surface a desk… the bed covers had stains… but the bathroom was really nice, updated and clean. The hotel itself is a cute place. Restaurant on site with a small menu…. A few options for local bites walking distance.
Stayed 1 night in Jan 2022

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was really very goid place to stay, comfortable beds, clean, friendly staff, we had roof top room and it was the best ever
Stayed 1 night in Jan 2022

8/10 Good

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in cancun to avoid the main area when flying in or out of airport
Stayed 1 night in Dec 2021

4/10 Poor

Mosen

Liked: Cleanliness, staff & service, property conditions & facilities
They had special events for people from outside of the hotel. Playing music and hanging out until 3am. Guests couldn’t sleep until people leave the party. It wasn’t communicated at the time I booked the hotel. I wouldn’t book if I knew those kind of party is in their schedule.
Stayed 7 nights in Dec 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness

Budget friendly and ok location.

The good: People were friendly and prompt to answer request. The room bed seemed clean and the mini fridge was empty for use. The price was very budget friendly n near a couple of shopping areas, one modern and one for "artesanias" The Bad. The internet password was wrong. The bathroom was not fully clean and there was mold on the walls. The shower head is located at the corner where 2 walls meet with the head only about a foot long, which made showering difficult even for a small skinny person. Last, the place is very very loud. The large TV on the pool area is so loud I had to ask nightly to turn it down. The walls are kind of thin.
Stayed 2 nights in Dec 2021

10/10 Excellent

Emanuel Andrade

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice for the price and size.
Stayed 2 nights in Nov 2021