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Hotel Hacienda de Castilla

Property class: 3

Photo gallery for Hotel Hacienda de Castilla

A swimming pool with two lounge chairs, a tiled deck, and a wooden fence in the background.
A hotel reception area with a marble reception desk, a potted plant, and an air conditioning unit.
A modern interior with a marble staircase, wooden chairs, and a red vending machine.
A white orchid in a white pot on a wooden nightstand, a bedside table, and a bed with a blue blanket and white pillows.
A hotel room with a wooden desk, a potted orchid, water bottles, a mirror, a window with curtains, and a view of buildings.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
The current price is NZ$73
includes taxes & fees
16 Nov - 17 Nov

Explore the area

View map
Calle 17, Sm. 64, Mza. 23, Lotes 9 al 14, Cancun, QROO, 77524
  • Place, Séptimo Día Adventist Church
    ‪5 min walk‬
  • Place, Mercado 23
    ‪14 min walk‬
  • Place, Las Palapas Park
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪37 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, a potted plant, and a large window with a view of buildings and palm trees.

Standard Room, 2 Double Beds

8.2 out of 10
Very good
(24 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

Cancun

Hotel Hacienda de Castilla places you in the heart of Cancun, within a 15-minute walk of Mercado 23 and 1.7 km (1 mi) from Museo Iconografico de la Carrera Panamericana. Highlights at this hotel include a restaurant, an outdoor swimming pool and a bar/lounge. .The restaurant, La Hija de Villa, serves Mexican cuisine. Enjoy the kids' swimming pool and pool loungers. Other amenities include free Wi-Fi in public areas, concierge services and a 24-hour front desk. Each morning full breakfast is served between 7:00 AM and noon. There's also limited parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 3-property class Downtown Cancun hotel include Ultramar Ferry Puerto Juárez and Plaza Las Americas.

What's nearby

  • Séptimo Día Adventist Church - 5 min walk - 0.4 km
  • Mercado 23 - 14 min walk - 1.2 km
  • Las Palapas Park - 3 min drive - 1.8 km
  • Benito Juarez Municipal Building - 3 min drive - 1.8 km
  • Plaza 28 - 5 min drive - 2.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 23 min drive

Restaurants

  • ‪La Casa De Las Mayoras - ‬9 min walk
  • ‪Donceles 28 - ‬9 min walk
  • ‪taqueria bonampak - ‬7 min walk
  • ‪Tacos Beef - ‬10 min walk
  • ‪Subway - ‬9 min walk

About this property

Hotel Hacienda de Castilla

Hotel Hacienda de Castilla offers its guests an outdoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A library, multilingual staff, and tour/ticket assistance are also featured at Hotel Hacienda de Castilla. An airport shuttle (available 24 hours) is available for a fee.

This 3-star Cancun hotel is smoke free.

  • 43 guestrooms or units
  • 3 levels
  • 2 buildings
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Library
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Hotel Hacienda de Castilla offers 43 air-conditioned accommodations with a hairdryer and free toiletries. Beds feature down duvets. 32-inch LED televisions come with premium cable channels. Bathrooms include a shower.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limited on-site parking

Food and drink

  • Daily full breakfast available 7:00 AM to noon for a fee: MXN 170 for adults and MXN 130 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Hija de Villa

Things to do

  • Billiards/pool table
  • Children's pool
  • Library
  • Outdoor pool
  • Stereo
  • TV in common areas

Family friendly

  • Children's pool
  • Outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • No lift

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: MXN 250
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

  • Pets: MXN 100 per pet, per night
  • Maximum 2 (weight limit: 44 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately MXN 170 for adults and from MXN 130 for children
  • Airport shuttle fee: MXN 1000 per room (one-way)
  • Pet fee: MXN 100 per pet, per night
  • Early check-in fee: MXN 250 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hacienda de Castilla
Hacienda de Castilla Cancun
Hotel Hacienda de Castilla
Hotel Hacienda de Castilla Cancun
Hotel Hacienda Castilla Cancun
Hotel Hacienda Castilla
Hacienda Castilla Cancun
Hacienda Castilla
Hacienda De Castilla Cancun
Hotel Hacienda de Castilla Hotel
Hotel Hacienda de Castilla Cancun
Hotel Hacienda de Castilla Hotel Cancun

Frequently asked questions

Is parking available at Hotel Hacienda de Castilla?

Onsite parking is limited.

How much does it cost to stay at Hotel Hacienda de Castilla?

As of 16 Oct 2026, prices found for a 1-night stay for 2 adults at Hotel Hacienda de Castilla on 16 Nov 2026 start from NZ$73, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel Hacienda de Castilla?

The closest beach to Hotel Hacienda de Castilla is Delfines Beach (13.3 km).

Does Hotel Hacienda de Castilla have a pool?

Hotel Hacienda de Castilla has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Does Hotel Hacienda de Castilla serve breakfast?

Yeah, full breakfast is available daily from 7:00 AM to noon.

Is there a free airport shuttle available at Hotel Hacienda de Castilla?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Hacienda de Castilla?

Yep, they've got a lounge bar and an onsite restaurant that serves Mexican cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Hacienda de Castilla?

Check-in begins at 3:00 PM. Check-out time is noon.

Hotel Hacienda de Castilla Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 253 out of 887 reviews
Rating 8 - Good. 293 out of 887 reviews
Rating 6 - Okay. 185 out of 887 reviews
Rating 4 - Poor. 77 out of 887 reviews
Rating 2 - Terrible. 79 out of 887 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 8 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for family to stay
Stayed 8 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Newly funished, clean, comfortable beds, air conditioners that work well, nice pool onsite, restaurant onsite that is affordable with room service options. While the hotel itself was great, the location is questionable. Poor rundown neighbourhood that might be off-putting to some guests. All in all, I had a great stay, and would consider returning.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel! Very pet friendly, too!
Stayed 4 nights in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel offers good value for the price. The pool is a definite plus, and there are plenty of dining options nearby.
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, great attention to detail
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Over all, we love this hotel for les locaux
Stayed 4 nights in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Nice hotel for a night in Cancun.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room and friendly staff.
Stayed 1 night in Sep 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
The staff is amazing!
Stayed 8 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Good service for the price.
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was comfortable and clean. I enjoy staying there. Close to public transportation.
Stayed 7 nights in Jan 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rarely that I write a review, but this place deserves it because for the affordability of the unit, we were most favourably impressed. Very very good affordable option in Cancun.
Stayed 2 nights in May 2024
Verified review

8/10 Good

I enjoyed my stay here the room is very clean and the staffs are really nice, the area is not a good one it seems
Stayed 2 nights in Nov 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Good for sleeping overnight
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel. beds not that comfortable and breakfast only is 1 option. friendly staff and very kind. great location and value good hot water
Stayed 1 night in Sep 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management was amazing! Place is lovely, just the neighborhood..
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my kind of place! It's so easy with the bus stop just a 3 minute walk away. The beach access is amazing. I loved the staff, the food and the incredibly laid back atmosphere.
Stayed 6 nights in Apr 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom stinks horrible, staff okay, not very friendly to be honest. The area for this hotel is horrible!!!!!!!!
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s definitely a steal for the price. Felt safe the entire time & loved that it had parking with a closed gate. Has great amenities & the pool was amazing and refreshing. Staff was very polite and helpful. Would definitely stay again & recommend. Very close to plazas and transportation.
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and great staff. Diego in restaurant was the best! Food was well prepared and presentation was very nice. Walking distance to shopping boulevard,shops, ATM,plaza,etc. Used Uber to get around which was easy and affordable. Would recommend for short stays. Toiletries were a nice touch.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Hotel and restaurant staff were very helpfull and our stay were bettar than good!! Really worth of money
Stayed 6 nights in Dec 2023
Verified review

6/10 Okay

Liked: Cleanliness
We had multiple rooms and 4 days. The room was clean ; but various amenities were not working like either TV or warm water. They also charge a cash room tourism tax .
Stayed 4 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms where big and clean.the only down side where the cold showers.
Stayed 4 nights in Jan 2025