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Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Photo gallery for Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

View from room
8 restaurants; breakfast, lunch and dinner served
On the beach, beach cabanas, sun-loungers, beach umbrellas
On the beach, beach cabanas, sun-loungers, beach umbrellas
Free minibar, in-room safe, desk, blackout curtains

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa pool
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Blvd. Kukulcan, Manzana 51, Lote. 7, Hotel Zone, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪3 min walk‬
  • Place, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    ‪1 min drive‬

Room options

View all photos for Turquoize Ocean Front Master Double

Free minibar, in-room safe, desk, blackout curtains

Turquoize Ocean Front Master Double

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 64 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Turquoize Sky Ocean Front Master Double

Free minibar, in-room safe, desk, blackout curtains

Turquoize Sky Ocean Front Master Double

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 64 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Turquoize Sky Ocean Front Master King

Free minibar, in-room safe, desk, blackout curtains

Turquoize Sky Ocean Front Master King

9.8 out of 10
Exceptional
(23 reviews)
  • Ocean view
  • 64 sq m
  • Sleeps 3
  • Free Wi-Fi

View all photos for Turquoize Sky Swim Up Ocean Front Master Double

A balcony with a view of the ocean, two chairs, a small table with a vase, and a bathtub.

Turquoize Sky Swim Up Ocean Front Master Double

  • Ocean view
  • 64 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Turquoize Sky Swim Up Ocean Front Master King

A hotel room with a large bed, a desk, a chair, a sofa, and a view of the ocean.

Turquoize Sky Swim Up Ocean Front Master King

  • Ocean view
  • 64 sq m
  • Sleeps 3
  • Free Wi-Fi

View all photos for Turquoize Ocean Front Master King

Free minibar, in-room safe, desk, blackout curtains

Turquoize Ocean Front Master King

9.8 out of 10
Exceptional
(26 reviews)
  • Ocean view
  • 64 sq m
  • Sleeps 3
  • Free Wi-Fi

View all photos for Turquoize Ocean Front Master Double

A modern hotel room with a glass partition, a bed, a bedside table with a vase, and a headboard with geometric lighting.

Turquoize Ocean Front Master Double

  • Sleeps 2
  • Free Wi-Fi

View all photos for Turquoize Ocean Front Master King

A modern hotel room with a glass partition, a bed, a bedside table with a vase, and a headboard with geometric lighting.

Turquoize Ocean Front Master King

  • Sleeps 2
  • Free Wi-Fi

View all photos for Turquoize Sky Ocean Front Master Double

A modern hotel room with a balcony, a sofa, a coffee table, and a view of the ocean.

Turquoize Sky Ocean Front Master Double

  • Sleeps 2
  • Free Wi-Fi

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About the area

Cancun

A luxury stay in Cancun awaits you at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive. Within steps you'll find popular attractions like West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Gaviota Azul Beach. Highlights at this all-inclusive property include 8 restaurants, 2 poolside bars and a full-service spa. .A relaxing day at Zen Spa can include massages, body wraps and body scrubs along with hydrotherapy and mani/pedis. The restaurant, Lorenzo's, serves Italian cuisine and is open for lunch and dinner. Punta Vista is the property's own bar. Spend the day at the beach where you'll find cabanas, and enjoy the on-site outdoor swimming pool and gym. A meeting room and a business centre are among the business amenities offered. Plus you'll find free Wi-Fi in public areas, an outdoor tennis court and a hot tub. There's also the convenience of free valet parking. .Attractions within a 10-minute walk of this 5-property class Zona Hotelera property include Forum Beach and Caracol Beach.
View more Resorts in CancunOpens in a new window

What's nearby

  • Gaviota Azul Beach - 3 min walk - 0.3 km
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 1 min drive - 0.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 28 min drive

Restaurants

  • ‪Hooters - ‬7 min walk
  • ‪El Mercado - ‬1 min walk
  • ‪Vips - ‬6 min walk
  • ‪Coral Café - ‬4 min walk
  • ‪Mandala Beach Club - ‬8 min walk

About this property

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive such as an outdoor pool and an outdoor tennis court.

There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 5 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a hot tub, a steam room and a fitness centre. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Cancun property.

  • 160 guestrooms or units
  • 8 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • Deli
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • 1 conference room
Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive offers 160 air-conditioned accommodations with outdoor private hot tubs and free minibar items. Rooms open to furnished balconies. 48-inch flat-screen televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottles of water. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Zen Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 17 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bastille - Adults only
  • Lorenzo's
  • Punta Vista
  • The Moongate
  • Tradewinds

Things to do

  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • Lift

More

  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with digital channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools
This adults-only property is located within the all-ages Hyatt Ziva Cancun resort; common areas and some facilities are shared.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Turquoize Hyatt Ziva Cancun Resort
Turquoize Hyatt Ziva Resort
Turquoize Hyatt Ziva Cancun
Turquoize Hyatt Ziva
Turquoize Hyatt Ziva Adults All Inclusive All-inclusive property
Turquoize Hyatt Ziva Cancun Adults All Inclusive
Turquoize Hyatt Ziva Adults All Inclusive
Turquoize at Hyatt Ziva Cancun Adults Only
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive
Turquoize at Hyatt Ziva Cancun
Turquoize Hyatt Ziva Adults I
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive

Frequently asked questions

What is the cancellation policy at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Yep, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Yep, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive is a short 2-minute walk from Gaviota Azul Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Yep, Zen Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive have a pool?

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive features 2 poolside bars, a full-service spa and an outdoor pool. All guestrooms come with Hot tubs, 24-hour room service and free minibar items.

What makes Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive.

Is Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive family-friendly?

No, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Yep, all rooms come with private hot tubs.

Is there a free airport shuttle available at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

No, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Relax with a coldie at the 2 poolside bars or 5 lounge bars, and grab a meal at the onsite restaurant that serves Italian cuisine.

What time are check-in & check-out at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

No, pets are not allowed.

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 820 out of 1000 reviews
Rating 8 - Good. 100 out of 1000 reviews
Rating 6 - Okay. 31 out of 1000 reviews
Rating 4 - Poor. 19 out of 1000 reviews
Rating 2 - Terrible. 30 out of 1000 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great. Food options and quality was wonderful. Butlers took care of us.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Room & staff amazing!
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Lindsey

Liked: Cleanliness, amenities, property conditions & facilities
Staff is incredible. Food amazing. A perfect place for families and adults to co-vacay
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Elzbieta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place for vacation! No matter if you are friends, couple,family with kids ...everyone will be happy here! The stuff was amazingly friendly and helpful ! The place is new fresh super clean! Food amazing! The favorite was French restaurant! we ate there twice. The view from hotel is ocean view no matter where you look:) I miss this place already....
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is Excellent in every way! Would highly recommend.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Yu

Liked: Cleanliness, amenities
Everything was so good, the stuff ,the food, the beach. We have a very wonderful time.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Alshan

Liked: Cleanliness, amenities, property conditions & facilities
Our butlers Fernanda and Armando were wonderful
Stayed 5 nights in Jan 2026
Verified

8/10 Good

lynda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Actually, we were a llittle surprised by the "families" staying at the resort this year. Kids in the hot tub, a new playground. We stay at the "Turzuoize" where we liked the more "adult" atmostphere in prior years. It turns out that we were paying more money for a rooftop pool. Something I would not have opted to do.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Michael

Very nice clean resort and the staff was exceptional and very friendly
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Mukeshkumar

Liked: Cleanliness, amenities, property conditions & facilities
Amazing Stay
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities
Excelente
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Lucia

Liked: Cleanliness, amenities
Everything was amazing from beach views, food, service, would definitely go back! Made our one year anniversary very memorable!
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Roy

Liked: Cleanliness, amenities, property conditions & facilities
From the time we arrived to the time we left was absolutely seamless. Staff from concierge to house keeping were terrific. 6 nights not enough time to do half of the activities available will be planning a trip back.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Khalil

Liked: Cleanliness, amenities, property conditions & facilities
Room was amazing and our Butler Miguel was beyond stellar. All Turquoize staff were incredible
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

aram

Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing. The staff were truly exceptional !
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Wayne

Liked: Cleanliness, amenities
Can’t say enough about this amazing resort. My wife and I are bought celiac They went above and beyond to cater for our needs and the food was amazing The pool on the beaches are the next level. Organizing trip for next year.
Stayed 5 nights in Dec 2025
Verified

8/10 Good

Osama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience and friendly staff.
Stayed 5 nights in Oct 2025
Verified

6/10 Okay

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Turquoise was not worth the upgrade . Deceptive that this was adults only.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

JOON YONG

Good
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

NELSON FRANCISCO MOLINA

Liked: Cleanliness, amenities, property conditions & facilities
Spotless Room, Outstanding Staff: Starting with Ms Norma. our housekeeping, Miguel and David excellent Butlers, and ghe bell man Mr. Angel. Excellent Service- A 5 Star Resort
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

jonathan

Amzing
Stayed 6 nights in Dec 2025
Verified

8/10 Good

Sabina

Not really adult only
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Melaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! One of the best hotels I have ever been to!
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

ZONG YUAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, good foods and staff are very friendly!
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Scarlett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, food and location
Stayed 4 nights in Sep 2024