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Hotel Ojo de Agua

3.0 star property

Photo gallery for Hotel Ojo de Agua

Outdoor pool, pool loungers
Reception
Superior Room, Sea View | Beach/ocean view
Exterior
Sun deck

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Breakfast available
  • Housekeeping
The current price is NZ$129
includes taxes & fees
16 May - 17 May

Explore the area

View map
0, Cda. Ejército Mexicano Mz 2 Lt 16 SM2, Manzana 2, Lote 16, SM2 Joaquín Zetina G, Puerto Morelos, QROO, 77580
  • Place, Ojo de Agua Beach
    ‪2 min walk‬
  • Place, Arrecife de Puerto Morelos National Park
    ‪2 min walk‬
  • Place, Puerto Morelos Town Square
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪30 min drive‬

Room options

View all photos for Room

In-room safe, desk, free WiFi

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Room

Standard Room

Standard Room

7.2 out of 10
Good
(24 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

7.2 out of 10
Good
(60 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Room, Sea View

Superior Room, Sea View | Beach/ocean view

Superior Room, Sea View

7.6 out of 10
Good
(14 reviews)
  • Sea view
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Family Room

Family Room

Family Room

7.8 out of 10
Good
(40 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room

In-room safe, desk, free WiFi

Room

  • Sleeps 5
  • Free Wi-Fi

View all photos for Room

In-room safe, desk, free WiFi

Room

  • Sleeps 2
  • Free Wi-Fi

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About the area

Puerto Morelos

At Hotel Ojo de Agua you'll be within steps of Ojo de Agua Beach and Arrecife de Puerto Morelos National Park. Highlights at this beachfront hotel include a restaurant and an outdoor swimming pool. .Spend the day at the beach and enjoy the on-site pool loungers. Other amenities include free Wi-Fi in public areas, a 24-hour front desk and a terrace. Continental breakfast is available daily between 8:00 AM and 11:30 AM. There's also the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 3-property class Puerto Morelos hotel include Puerto Morelos Town Square and Puerto Morelos Beach.

What's nearby

  • Ojo de Agua Beach - 2 min walk - 0.2 km
  • Arrecife de Puerto Morelos National Park - 2 min walk - 0.2 km
  • Faro Inclinado - 6 min walk - 0.6 km
  • Puerto Morelos Town Square - 6 min walk - 0.6 km
  • Puerto Morelos Artists’ Cooperative - 6 min walk - 0.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 26 min drive

Restaurants

  • ‪Cantina Habanero - ‬4 min walk
  • ‪La Sirena Restaurant, Lounge and Sports Bar - ‬6 min walk
  • ‪Local Coffee + Shop - ‬4 min walk
  • ‪Peninsula - ‬5 min walk
  • ‪Don Ernesto's - ‬2 min walk

About this property

Hotel Ojo de Agua

There's a restaurant on site. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a terrace, and multilingual staff are also featured at Hotel Ojo de Agua.

This 3-star Puerto Morelos hotel is smoke free.

  • 35 guestrooms or units
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • Outdoor picnic space
  • No smoking on site
  • Dining venue
Hotel Ojo de Agua offers 35 air-conditioned accommodations with a safe and a hairdryer. This accommodation offers separate sitting areas and includes desks. Flat-screen televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

Similar properties

Exterior
Hacienda Morelos Beach Front Hotel
Puerto Morelos
  • Pool
  • Parking included
  • Restaurant
  • Air-conditioning
4.1 out of 5, Very good, 942 reviews
The price is NZ$161
includes taxes & fees
11 June - 12 June
Hacienda Morelos Beach Front Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:30 AM for a fee: MXN 250 for adults and MXN 250 for children
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift

More

  • Reception hall
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Ojo de Agua

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 70.39 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MXN 250 for adults and from MXN 250 for children
  • Airport shuttle fee: MXN 900 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 1 (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Ojo Agua Beach Front Hotel Puerto Morelos
Ojo Agua Beach Front Hotel
Ojo Agua Beach Front Puerto Morelos
Ojo Agua Beach Front
Hotel Ojo de Agua Hotel
Collection O Hotel Ojo de Agua
Hotel Ojo de Agua Puerto Morelos
Hotel Ojo de Agua Hotel Puerto Morelos

Frequently asked questions

What is the cancellation policy at Hotel Ojo de Agua?

Hotel Ojo de Agua offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Ojo de Agua?

As of 13 May 2026, prices found for a 1-night stay for 2 adults at Hotel Ojo de Agua on 16 May 2026 start from NZ$129, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel Ojo de Agua?

Yep, Hotel Ojo de Agua is a short 2-minute walk from Ojo de Agua Beach. Fun beach activities include fishing.

Does Hotel Ojo de Agua have a pool?

Hotel Ojo de Agua has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Does Hotel Ojo de Agua serve breakfast?

Sure does, continental brekkie is on offer daily from 8:00 AM to 11:30 AM.

Is there a free airport shuttle available at Hotel Ojo de Agua?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Ojo de Agua?

Yep, you can grab a meal at Hotel Ojo de Agua's onsite restaurant.

What time are check-in & check-out at Hotel Ojo de Agua?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Ojo de Agua?

No, pets and service animals are not allowed.

Hotel Ojo de Agua Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 351 out of 1000 reviews
Rating 8 - Good. 274 out of 1000 reviews
Rating 6 - Okay. 169 out of 1000 reviews
Rating 4 - Poor. 107 out of 1000 reviews
Rating 2 - Terrible. 99 out of 1000 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

Reviews

8/10 Good

Liana

Liked: Cleanliness, staff & service, amenities
They are under some construction. They had very limited hot water in one building. They accomodated us and moved us to lodge style property. They were very nice
Stayed 5 nights in Feb 2026

6/10 Okay

Isela, Belton

The room was in decent condition. Air conditioning worked perfectly. Right next to the beach.
Stayed 2 nights in Jan 2026

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The difference between the photos and the actual room were remarkable. The room was really quite disgusting. Rust on towel bars, black mold on floor. The bedding was gross and pillows were throw pillows with pillow cases. You have to pay to get a beach umbrella and the beach chairs are in terrible conditions. If I could have cancelled, walked away or found another place, I would have. We were here for one night. If I was here for a week. I would have left. How this place has a positive rating is beyond me. Don’t believe the pictures. Expedia….can I get my money back?
Stayed 1 night in Feb 2026

6/10 Okay

Kari

Travelled with partner
Liked: Cleanliness
The rooms could be updated a bit
Stayed 5 nights in Feb 2026

8/10 Good

Aaron

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Location, beach club, food at the beach club
Stayed 4 nights in Jan 2026

10/10 Excellent

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
The staff is very friendly. The room was clean. Second time I’ve been here. I’ll definitely be back.
Stayed 2 nights in Jan 2026

6/10 Okay

Derek, Kitchener

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Initial room lacked safe, working Wi-Fi, and working TV (since it's IPTV). Moving was an ordeal in being told "another hour" until I escalated with management at their sister property. Once we were moved things were much better.
Stayed 7 nights in Jan 2026

8/10 Good

David

Travelled with partner
Liked: Cleanliness
The staff were very welcoming, they were very helpful with advice for getting around town and places to eat. They took care of everything we needed quickly, and were very friendly. The location of the hotel is absolutely amazing! Right in the heart of the town, and right on the beach. The only reason for 4 stars instead of 5, is that the rooms could use some updating. Overall we were very pleased with our experience, and had a great time
Stayed 4 nights in Jan 2026

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Love Ojo! It was my second stay, great location, clean, quiet, affordable. It's not fancy but I'm fine with that beause Im on the beach. Coffee makers in the room would be great. Bedside lamp would also be a welcome addition (they had them my initial stay but not this time).
Stayed 7 nights in Jan 2026

6/10 Okay

Susan

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
An old hotel in a great location. No
Stayed 10 nights in Jan 2026

4/10 Poor

Shannon

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Run down, not maintained, not clean, sink dirty in bathroom, no hot water the location was the ONLY positive thing
Stayed 1 night in Jan 2026

6/10 Okay

Daniel

Travelled with group
Liked: Cleanliness
Disliked: Amenities
My stay here was okay overall. The rooms look newer in the pictures than they are in real life and are a bit worn. The shower was very basic, but shampoo, conditioner, and body soap were provided. Towels were clean, and the beds were fine. The pool photos are misleading. The pool shown in the listing is not on the property, and the actual pool on-site is very basic. I was also charged an extra 100+ pesos at check-in for beach seaweed removal, which wasn’t mentioned beforehand. The best part of this place is the location. You’re on the beach within a minute, and beach chairs are free for guests (shade costs extra). You’re given a wristband to wear during your stay. There’s a bar on-site that serves food and drinks to the beach, which is convenient but pricey. There’s also a small convenience store nearby for cheaper drinks and easy access to bathrooms near the bar. Overall, it’s worth the money for the beachfront location. The beach is quiet and relaxing before noon and gets more crowded later, but it’s still much more laid-back than Cancun beaches. The staff was not a problem and the cleaning folks were out every morning making sure they were cleaning. I would recommend going out of that tourist area on the long road you entered from and go to the local park … there u will find tacos, quesadillas, and other restaurants that are much better and much cheaper. Good luck!
Stayed 3 nights in Jan 2026

10/10 Excellent

Paul Stanley

Stayed 5 nights in Jan 2026

6/10 Okay

Jessica

Travelled with partner
Disliked: Amenities, property conditions & facilities
Room is as basic as they come, they are very strict with towels and would not under any circumstances give us any more than two a day for either the room or for the pool/beach.
Stayed 4 nights in Jan 2026

4/10 Poor

Pamela

Disliked: Cleanliness, staff & service, property conditions & facilities
Bare bones room and beds were very uncomfortable
Stayed 5 nights in Jan 2026

10/10 Excellent

Cassie

Liked: Cleanliness, amenities, property conditions & facilities
Walk out to beach, 24/7 front desk, amazing food at beach club. Staff is bilingual and all needs were met. Pretty simple: beds, shower & beach.
Stayed 4 nights in Jan 2026

2/10 Terrible

Julie

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I wouldn't even let a dog stay here. After viewing my room I went down to complain but no one was in the front room. My friends ended up taking me to their place down the beach for my entire stay in Mexico. The place is literally a dump. Blood stains on the matresses, stairs and in the hallway. Garbage, not bagged, just pulled up by the door. There was a window in my shower out to the hallway. I paid an additional 23.00, to supposedly have the beach kept clean, it was not clean much less swimmable or even approachable. I have photos I'd love to submit, but it doesn't allow for this option. I returned the nexted morning, letting them know I hadn't stayed there and would NOT be staying there. I also suggested Expedia take this location off their site as a place to stay. Never been so disgusted with a place
Stayed 7 nights in Jan 2026

2/10 Terrible

Tammy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had no hot water the entire stay! And 2 mornings there was not water at all!!!
Stayed 5 nights in Dec 2025

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Right on the beach! Clean room. Friendly staff. Extremely close to restaurants and shops, but hotel itself is quiet
Stayed 2 nights in Jan 2026

10/10 Excellent

Ashley

Stayed 1 night in Dec 2025

2/10 Terrible

Araceli

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Old,Dirty Ugly not recommended
Stayed 1 night in Nov 2025

6/10 Okay

Rona

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The furniture in the room was not in good condition and there was a very noisy pump outside which ran 24/7 and had no sound proofing. The staff were very courteous and helpful, the room was very clean and the location perfect
Stayed 4 nights in Dec 2025

2/10 Terrible

Wayne

Travelled with family
Disliked: Amenities, property conditions & facilities
No hot water. Noisey. Had to stand on the bed to open closet. No front office amenities- not even coffee.
Stayed 4 nights in Dec 2025

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, amenities
Excellent beachfront access! Kind and helpful staff :)
Stayed 3 nights in Jan 2026

2/10 Terrible

Patricia, Eagan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The shower didn’t work I complained at checkout. She offered to come look at it… a little too late
Stayed 1 night in Dec 2025