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Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive

4.5 star property
Adults-only property with 10 restaurants and 2 outdoor pools

Photo gallery for Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive

Private beach nearby, free beach shuttle, beach bar
Property video
Exterior
10 restaurants, breakfast, dinner served; Italian cuisine
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Room service
  • Spa
The current price is NZ$782
includes taxes & fees
7 Jan - 8 Jan 2026

Explore the area

View map
Boulevard Kukulcan Km.16.5 Lotes 56-A-1 y 56-A-2, Segunda Etapa Turística, Cancun, QROO, 77500
  • Place, Iberostar Cancun Golf Course
    ‪2 min walk‬
  • Place, Delfines Beach
    ‪9 min walk‬
  • Place, El Rey Ruins
    ‪10 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

Room options

View all photos for Vantage Club Junior Suite Bay View Double Bed

Minibar, in-room safe, blackout curtains, iron/ironing board

Vantage Club Junior Suite Bay View Double Bed

Highlights

Air conditioning
Smart TV
Separate bedroom
Ceiling fan
Blackout curtains
Rainfall showerhead
Separate bath and shower
Hairdryer
  • 53 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 3
  • 2 Double Beds

View all photos for Vantage Club Jr Suite Golf & Ocean View Double Bed

Golf view

Vantage Club Jr Suite Golf & Ocean View Double Bed

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Smart TV
Separate bedroom
Ceiling fan
Blackout curtains
Rainfall showerhead
Separate bath and shower
Hairdryer
  • 53 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Vantage Club Corner Suite Bay View King Bed

Vantage Club Corner Suite Bay View King Bed | Lake view

Vantage Club Corner Suite Bay View King Bed

Highlights

Air conditioning
Smart TV
Separate bedroom
Ceiling fan
Blackout curtains
Rainfall showerhead
Hairdryer
Private bathroom
  • 100 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Vantage Club Corner Suite Golf & Ocean View king bed

Vantage Club Corner Suite Golf & Ocean View king bed | Golf view

Vantage Club Corner Suite Golf & Ocean View king bed

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Smart TV
Separate bedroom
Ceiling fan
Blackout curtains
Rainfall showerhead
Hairdryer
Private bathroom
  • 116 sq m
  • 1 bedroom
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Vantage Club Junior Suite Bay View King Bed

Vantage Club Junior Suite Bay View King Bed

Vantage Club Junior Suite Bay View King Bed

9.4 out of 10
Exceptional
(9 reviews)

Highlights

Air conditioning
Smart TV
Separate bedroom
Ceiling fan
Blackout curtains
Rainfall showerhead
Separate bath and shower
Hairdryer
  • 53 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Vantage Club Jr Suite Golf & Ocean View King Bed

Vantage Club Jr Suite Golf & Ocean View King Bed | Golf view

Vantage Club Jr Suite Golf & Ocean View King Bed

8.8 out of 10
Excellent
(12 reviews)

Highlights

Balcony
Air conditioning
Smart TV
Separate bedroom
Ceiling fan
Blackout curtains
Rainfall showerhead
Separate bath and shower
  • 53 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Vantage Club Master Suite Bay View King Bed

Vantage Club Master Suite Bay View King Bed | Lake view

Vantage Club Master Suite Bay View King Bed

Highlights

Air conditioning
Smart TV
Separate bedroom
Ceiling fan
Blackout curtains
Rainfall showerhead
Separate bath and shower
Hairdryer
  • 152 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Vantage Club Master Suite Golf & Ocean View King Bed

Vantage Club Master Suite Golf & Ocean View King Bed

Vantage Club Master Suite Golf & Ocean View King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Smart TV
Separate bedroom
Ceiling fan
Blackout curtains
Rainfall showerhead
Separate bath and shower
Hairdryer
  • 152 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Vantage Club Premium Suite Golf & Ocean View King Bed

Minibar, in-room safe, blackout curtains, iron/ironing board

Vantage Club Premium Suite Golf & Ocean View King Bed

Highlights

Air conditioning
Smart TV
Separate bedroom
Ceiling fan
Blackout curtains
Rainfall showerhead
Separate bath and shower
Hairdryer
  • 72 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Vivid Suite

Vivid Suite

Vivid Suite

Highlights

Air conditioning
Smart TV
Separate bedroom
Ceiling fan
Blackout curtains
Rainfall showerhead
Separate bath and shower
Hairdryer
  • 341 sq m
  • 1 bedroom
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Deluxe Suite Bay View Double Bed

Golf view

Junior Deluxe Suite Bay View Double Bed

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Smart TV
Separate bedroom
Ceiling fan
Blackout curtains
Rainfall showerhead
Hairdryer
Private bathroom
  • 53 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Deluxe Suite Golf View Double Bed

Golf view

Junior Deluxe Suite Golf View Double Bed

Highlights

Air conditioning
Smart TV
Separate bedroom
Ceiling fan
Blackout curtains
Rainfall showerhead
Hairdryer
Private bathroom
  • 53 sq m
  • 1 bedroom
  • Golf view
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Deluxe Suite Golf View King Bed

Golf view

Junior Deluxe Suite Golf View King Bed

8.8 out of 10
Excellent
(29 reviews)

Highlights

Air conditioning
Smart TV
Separate bedroom
Ceiling fan
Blackout curtains
Rainfall showerhead
Hairdryer
Private bathroom
  • 53 sq m
  • 1 bedroom
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Deluxe Suite Bay View King Bed

Lake view

Junior Deluxe Suite Bay View King Bed

9.4 out of 10
Exceptional
(20 reviews)

Highlights

Air conditioning
Smart TV
Separate bedroom
Ceiling fan
Blackout curtains
Rainfall showerhead
Hairdryer
Private bathroom
  • 53 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Golf View Double Bed

Golf view

Junior Suite Golf View Double Bed

8.0 out of 10
Very good
(4 reviews)

Highlights

Air conditioning
Smart TV
Separate bedroom
Ceiling fan
Blackout curtains
Rainfall showerhead
Hairdryer
Private bathroom
  • 53 sq m
  • 1 bedroom
  • Golf view
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Bay View King Bed

Lake view

Junior Suite Bay View King Bed

9.4 out of 10
Exceptional
(36 reviews)

Highlights

Air conditioning
Smart TV
Separate bedroom
Ceiling fan
Blackout curtains
Rainfall showerhead
Hairdryer
Private bathroom
  • 53 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Jr. Suite Golf View King Bed

Minibar, in-room safe, blackout curtains, iron/ironing board

Premium Jr. Suite Golf View King Bed

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Air conditioning
Smart TV
Separate bedroom
Ceiling fan
Blackout curtains
Rainfall showerhead
Hairdryer
Private bathroom
  • 72 sq m
  • 1 bedroom
  • Golf view
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

A luxury stay in Cancun awaits you at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive. Within steps you'll find Iberostar Cancun Golf Course and Delfines Beach within a 10-minute stroll. Highlights at this all-inclusive property include 10 restaurants, 2 outdoor swimming pools and a nearby private beach. .A day of pampering can include deep-tissue massages and body scrubs. The restaurant, Aglio, serves Italian cuisine and is open for dinner. Amber Bar is the property's own rooftop bar. Enjoy the gym along with access to volleyball and yoga classes. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of a free beach shuttle. .Within a 15-minute drive of this 4.5-property class Zona Hotelera property, attractions include La Isla Shopping Mall and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

  • Nichupté Lagoon - 1 min walk - 0.1 km
  • Iberostar Cancun Golf Course - 2 min walk - 0.2 km
  • Delfines Beach - 9 min walk - 0.8 km
  • El Rey Ruins - 10 min walk - 0.8 km
  • Maya Museum of Cancun - 2 min drive - 1.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 19 min drive

Restaurants

  • ‪Starcafé Iberostar Selection Cancún - ‬4 min drive
  • ‪Oishii - ‬1 min walk
  • ‪Flama - ‬5 min drive
  • ‪Playa - Beach - ‬5 min drive
  • ‪Chala - ‬5 min drive

About this property

Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive

Adults-only property with 10 restaurants and 2 outdoor pools
Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

A private beach is featured. Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive offers its guests 2 outdoor swimming pools and a fitness centre. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 6 bars/lounges. WiFi is free in public spaces.

A rooftop terrace, spa services, and multilingual staff are also featured at the luxury Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive. Free self parking and valet parking are available.

This 4.5-star Cancun property is smoke free.

  • 1 building
  • 400 guestrooms or units
  • 15 levels
  • 10 dining venues
  • 2 bars by the pool
  • 6 bars or lounges
  • Conference rooms
  • Built in 2024
  • Deli
  • Terrace on the roof
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive offers 400 air-conditioned accommodations with minibars and a safe. Smart televisions come with cable channels and Netflix.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, facials, body scrubs and body treatments.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free secured self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 10 restaurants
  • 2 poolside bars
  • 6 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aglio
  • Amber Bar
  • Galeria International
  • Le Lys

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 3 outdoor pickleball courts
  • Gym
  • Volleyball
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Rooftop terrace

Spa

  • Body scrubs
  • Deep-tissue massages
  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Ceiling hoist
  • Doorbell and phone notification
  • Front entrance ramp
  • Lever door handles
  • Lift (110 centimetre wide door)
  • Smooth flooring in public areas
  • Visual doorbell notification
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (70 centimetre high)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 15 floors
  • Built in 2024
  • Communal living room
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Netflix
  • Smart TV with cable channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. 

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hyatt Vivid Grand Island
Hyatt Vivid Grand Island Adults Only All Inclusive
Hyatt Vivid Grand Island Cancun Adults Only All Inclusive
Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive Cancun

Frequently asked questions

What is the cancellation policy at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

As of 15 Dec 2025, prices found for a 1-night stay for 2 adults at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive on 7 Jan 2026 start from NZ$782.08, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

Yep, Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive has a free self car park and free valet parking.

Are there any beaches close to Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

Yep, Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive is a short 7-minute walk from Delfines Beach. Fun beach activities include snorkelling and kayaking.

Is there a spa on site at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

There's no onsite spa, but this property does offer services like body scrubs, facials and body treatments, as well as deep-tissue massages.

Does Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive have a pool?

Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying with a drink from one of the bars.

What luxury perks are available at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive features 2 poolside bars, 2 outdoor pools and 10 restaurants.

Is Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive family-friendly?

No, Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive is an adults-only property.

Is there a free airport shuttle available at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

No, Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

Relax with a coldie at the 2 poolside bars or 6 lounge bars, and grab a meal at the onsite restaurant that serves Italian cuisine.

What time are check-in & check-out at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

Dogs are welcome at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Is there a golf course on site at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

There is a golf course next to Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive.

Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1250 out of 1860 reviews
Rating 8 - Good. 327 out of 1860 reviews
Rating 6 - Okay. 148 out of 1860 reviews
Rating 4 - Poor. 66 out of 1860 reviews
Rating 2 - Terrible. 69 out of 1860 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sierra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing customer service. very clean and safe
Stayed 4 nights in Aug 2025

10/10 Excellent

Dhanmattie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice had a wonderful time!
Stayed 3 nights in Sep 2025

10/10 Excellent

MaKayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 4 nights in Sep 2025

10/10 Excellent

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything. Will be back
Stayed 4 nights in Sep 2025

10/10 Excellent

Dorhec

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time in Cancun and we loved it!! The hotel is beautiful and the staff is amazing. However the service at the restaurants is not the best servers would take forever to come to you and when they did it felt like we were bothering them. Food is good, but I was expecting more Mexican food since we were in Mexico 😅 each restaurant has a small Mexican menu in case you don’t want their cuisine menu. The hotel doesn’t have the beach as such on site, but the have a shuttle that would take you to their own beach club where everything is also included and service is great. A big thank you to Pablo (beach club manager), Mariale (host), Jossie (hooka girl), Jonathan and Rumbia our servers. GREAT service. The only reason why I’m not giving 5 stars is because since we checked out I have a charge on my CC and I’ve been calling since last Monday and no one can give me an answer. They keep transferring the call then I’m hold for 30 min and they hang. Or I’m sent to call reception and I’m told that’s not the right department. So I still don’t know what’s that charge for. Besides that I would definitely come back to this hotel. P.S. please tip your servers if they’re doing great even though if everything is included!!!
Stayed 3 nights in Sep 2025

8/10 Good

Mackenzie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall had a great time! The only thing missing is the beach is not right on the property
Stayed 3 nights in Sep 2025

8/10 Good

Sophia

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This was my second visit, and overall it was a lovely experience. That said, I want to share a few things that stood out. The room was missing conditioner and body wash—not a big issue since I had brought my own. The robes also weren’t in the room, but they were delivered promptly once requested. Upon check-in, we were told our bags would be brought up instead of taking them ourselves. Unfortunately, after waiting 25 minutes, we had to call down, and it was another 15 minutes before they finally arrived. This was stressful since I had time-sensitive medication in my luggage. I understand the resort can be busy, but honestly, we would have been fine just taking our bags ourselves. The most concerning issue, and the reason I’m writing this, is the rooftop pool area. While the walkway is very beautiful, it has no texture or grip. I slipped and fell into the pool, badly bruising my foot and big toe. I had to fly the next day, which made the swelling worse, and now my big toenail is cracked in half. It is extremely painful and will cause me to miss work while it heals—not how I wanted a vacation to end. Overall, I truly enjoyed the stay, but I feel compelled to raise this safety concern. Without a change to the material or design of that walkway, I’d worry about others experiencing the same or worse.
Stayed 3 nights in Sep 2025

10/10 Excellent

Camila

Liked: Cleanliness, staff & service, property conditions & facilities
Staff here were amazing! Food was the best food in all Resorts I’ve ever visited. Overall, amazing experience. 10/10 would recommend
Stayed 2 nights in Aug 2025

6/10 Okay

sophy

Liked: Staff & service
Stayed 4 nights in Sep 2025

6/10 Okay

Keerat

Stayed 5 nights in Aug 2025

10/10 Excellent

Araceli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Imelda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the upscale feel of the property as well as the customer service. The food was incredible!
Stayed 3 nights in Sep 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Aug 2025

8/10 Good

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming
Stayed 3 nights in Jun 2025

10/10 Excellent

Shabeha

Stayed 4 nights in Sep 2025

10/10 Excellent

Michael Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved all of the service from the front desk to housekeeping, and especially the bartenders! The A/C worked and was awesome in our room and all the restaurants. We would definitely return and I wish we could go back this weekend too!
Stayed 2 nights in Sep 2025

8/10 Good

KOBBINA

Stayed 4 nights in Sep 2025

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a good experience. I did love the roof top access as this was a calmer quieter area. I wouldn’t advertise a “beach view” it’s more like a “Laguna view”. Food could be better. We were not a huge fan of the French cuisine. I wasn’t a fan of the advertisement of going to tour another resort. I am on vacation and would enjoy it without the advertisement. With all that said, I would still stay at this resort again.
Stayed 4 nights in Sep 2025

10/10 Excellent

Janaya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The design of hotel is beautiful, Very classy
Stayed 3 nights in Aug 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in Aug 2025

6/10 Okay

Margarita

Liked: Staff & service
Water exercises
Stayed 3 nights in Jun 2025

8/10 Good

Mystey

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Location. Great Size Pools, Lots Of Seating. However The Only Restaurant With Decent Food Is The Buffet And Its Only Open For Breakfast & Lunch. If You Want Mexican Style Food They Only Have The Taco Truck That Opens Late. The Restaurants On Site Need More Seating Especially If The Buffet Isnt Open For Dinner. The Menus Are Also Not That Good. If You’re Looking For Like A Steak, Fish, Theres Little To None Of Those Options. Overall A Beautiful Place To Stay But I Was Highly Disappointed Food Wise
Stayed 4 nights in Sep 2025

8/10 Good

Laura Ann

Stayed 3 nights in Jun 2025

8/10 Good

Amber

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was brand new but it is only half way open. Also at the beach club there is a lot of construction right next to it so I was not the most relaxed Ming due to the noise. The people and the food was amazing though. I would definitely revisit this resort in a few years once everything is completed.
Stayed 4 nights in Aug 2025

6/10 Okay

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
This property is fairly new and still in the making. The hotel itself is nice but there is a lot they need to work on. Entertainment and activities needs improvement. There was a bracelet making activity, but they only had 10 seats...so we could not even participate. The hotel is pretty big and they did not take into account the amount of people who to participate. Food needs a lot of improvement. The pool is great.
Stayed 3 nights in Sep 2025