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Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive

4.5 star property

Photo gallery for Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive

Private beach nearby, white sand, free beach shuttle, beach umbrellas
Property video
Exterior
Beach bar
Vantage Club Master Suite Bay View King Bed | Lake view

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Parking included
The current price is NZ$702
includes taxes & fees
3 May - 4 May

Explore the area

View map
Boulevard Kukulcan Km.16.5 Lotes 56-A-1 y 56-A-2, Segunda Etapa Turística, Cancun, QROO, 77500
  • Place, Iberostar Cancun Golf Course
    ‪2 min walk‬
  • Place, Delfines Beach
    ‪9 min walk‬
  • Place, El Rey Ruins
    ‪10 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

Vantage Club Junior Suite Bay View Double Bed

  • Lagoon view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Vantage Club Jr Suite Golf & Ocean View Double Bed

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Vantage Club Corner Suite Bay View King Bed

8.0 out of 10
Very good
(4 reviews)
  • Lagoon view
  • 100 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Vantage Club Corner Suite Golf & Ocean View king bed

10.0 out of 10
Exceptional
(3 reviews)
  • Golf view
  • 116 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Vantage Club Junior Suite Bay View King Bed

9.4 out of 10
Exceptional
(10 reviews)
  • Lagoon view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Vantage Club Jr Suite Golf & Ocean View King Bed

8.6 out of 10
Excellent
(14 reviews)
  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Vantage Club Master Suite Bay View King Bed

  • Lagoon view
  • 152 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Vantage Club Master Suite Golf & Ocean View King Bed

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 152 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Vantage Club Premium Suite Golf & Ocean View King Bed

  • Ocean view
  • 72 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Vivid Suite

  • Golf view
  • 341 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Deluxe Suite Bay View Double Bed

10.0 out of 10
Exceptional
(3 reviews)
  • Lagoon view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Junior Deluxe Suite Golf View Double Bed

7.4 out of 10
Good
(3 reviews)
  • Golf view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Junior Deluxe Suite Golf View King Bed

9.0 out of 10
Wonderful
(35 reviews)
  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Deluxe Suite Bay View King Bed

9.4 out of 10
Exceptional
(24 reviews)
  • Lagoon view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite Golf View Double Bed

8.0 out of 10
Very good
(4 reviews)
  • Golf view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Junior Suite Bay View King Bed

9.4 out of 10
Exceptional
(43 reviews)
  • Lagoon view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Premium Jr. Suite Golf View King Bed

8.8 out of 10
Excellent
(8 reviews)
  • Golf view
  • 72 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

A luxury stay in Cancun awaits you at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive. Within steps you'll find Iberostar Cancun Golf Course and Delfines Beach within a 10-minute stroll. Highlights at this all-inclusive property include 4 restaurants, 3 outdoor swimming pools and a nearby private beach. .A day of pampering can include deep-tissue massages, hot stone massages and body scrubs. The restaurant, Aglio, serves Italian cuisine and is open for dinner. With 6 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Enjoy the 24-hour gym, pool cabanas, pool loungers and lifeguards on site. 4628 square feet (430 square metres) of event facilities include meeting rooms and a conference centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of a free beach shuttle. .Within a 15-minute drive of this 4.5-property class Zona Hotelera property, attractions include La Isla Shopping Mall and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

  • Nichupté Lagoon - 1 min walk - 0.1 km
  • Iberostar Cancun Golf Course - 2 min walk - 0.2 km
  • Delfines Beach - 9 min walk - 0.8 km
  • El Rey Ruins - 10 min walk - 0.8 km
  • Maya Museum of Cancun - 2 min drive - 1.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 19 min drive

Restaurants

  • ‪Ennea Beach Club - ‬5 min drive
  • ‪Light House - ‬4 min drive
  • ‪Starcafé Iberostar Selection Cancún - ‬4 min drive
  • ‪Flama - ‬5 min drive
  • ‪Noriku - ‬5 min drive

About this property

Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive

Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

A private beach is featured. Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive offers its guests 3 outdoor swimming pools and a 24-hour fitness centre. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 6 bars/lounges. Free breakfast is served daily. WiFi is free in public spaces.

Event space at this property measures 4628 square feet (430 square metres) and includes a conference centre. A rooftop terrace, spa services, and multilingual staff are also featured at the luxury Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available.

This 4.5-star Cancun property is smoke free.

  • 1 building
  • 387 guestrooms or units
  • 14 levels
  • 4 dining venues
  • 2 swim-up bars
  • 6 bars or lounges
  • Conference rooms
  • 4628 sq ft of conference space
  • 430 sq. m of conference space
  • Built in 2024
  • Buffet breakfast (free)
  • Deli
  • Terrace on the roof
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Garden
  • Gift shop
  • ATM
  • Lift
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive offers 387 air-conditioned accommodations with minibars and a safe. Smart televisions come with cable channels and Netflix.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, facials and body scrubs.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free secured self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 swim-up bars
  • 4 restaurants
  • 6 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aglio
  • Dalia
  • Galeria International
  • Mediterraneo
  • Oishii

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • 3 outdoor pickleball courts
  • 3 outdoor pools
  • Golf carts
  • Optional golf privileges
  • Outdoor pool (guest access)
  • Pilates classes
  • Volleyball
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • Conference centre (4,628 square foot of space)
  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Spa

  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Doorbell and phone notification
  • Front entrance ramp
  • Lever door handles
  • Lift (110 centimetre wide door)
  • Smooth flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (70 centimetre high)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 14 floors
  • Built in 2024
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Lifeguards
  • Local artist showcase
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Netflix
  • Smart TV with cable channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses a grey water recycling system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property uses a grey water recycling system.

We should mention

  • Pool access available from 8:00 AM to 6:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hyatt Vivid Grand Island
Hyatt Vivid Grand Island Adults Only All Inclusive
Hyatt Vivid Grand Island Cancun Adults Only All Inclusive
Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive Cancun

Frequently asked questions

What is the cancellation policy at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

As of 9 Apr 2026, prices found for a 1-night stay for 2 adults at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive on 3 May 2026 start from NZ$702, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

Yep, Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive has a free self car park and free valet parking.

Are there any beaches close to Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

Yep, Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive is a short 7-minute walk from Delfines Beach. Fun beach activities include snorkelling and kayaking.

Is there a spa on site at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

There's no onsite spa, but this property does offer services like body scrubs, facials and body treatments, as well as deep-tissue massages.

Does Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive have a pool?

Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 8:00 AM to 6:00 PM.

What luxury perks are available at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive features 3 outdoor pools, 4 restaurants and 6 bars.

Is Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive family-friendly?

No, Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive is an adults-only property.

Does Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive serve breakfast?

Sure does, free buffet brekkie is on offer daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

No, Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

Yep, they've got a beach bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

Dogs are welcome at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 18 kg per pet.

Is there a golf course on site at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

There is a golf course next to Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive.

Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1479 out of 2194 reviews
Rating 8 - Good. 387 out of 2194 reviews
Rating 6 - Okay. 173 out of 2194 reviews
Rating 4 - Poor. 76 out of 2194 reviews
Rating 2 - Terrible. 79 out of 2194 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Morgan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort is very clean and well maintained. Food was excellent. Staff were helpful. Great location!
Stayed 6 nights in Jan 2026

10/10 Excellent

Oluwaseun

NN
Stayed 4 nights in Oct 2025

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2025

10/10 Excellent

Summer

Stayed 4 nights in Jan 2026

6/10 Okay

Stacey

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The service is great. Vantage club suite is amazing. The food is horrible every restaurant every buffet the food was bad. The entertainment was not good either by 939pm everyone sleep and by 9am everyone is at the pool fighting for chairs. Even if you want to relax and just take it easy this still isn’t the place for you. Two beers and three sodas in a mini bar is not ok. Room service food was not good either. Also the hotel is beautiful but it was built in the swamp area. PACK BUG SPRAY. Leaving the balcony open the 4th floor was not a good idea to enjoy the breeze I left with over 19 yes 19 bug bites on me
Room service burger but no bun after waiting over a hour for it to come
Vantage club vip lounge food
Vantage club vip lounge food
Pool side bar food
Stayed 4 nights in Jan 2026

10/10 Excellent

Maria Loida Catajan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel does a very good job in lining up activities for its guests. The pool guys are attentive and they make sure to check on guests regularly. They cleaning staff is good as well. The only bad experience that we had was when we were checking in and interacting with the front desk staff. They are the worse part of the experience. They were not welcoming nor friendly. They made use wait and they did not even check on us to tell us our room was ready we had to go there and get their attention. Checking out was a breeze but boy the front desk at dawn was just grumpy. I mean I know its 5 in the morning but sometimes you want to leave with a pleasant note.
Stayed 5 nights in Dec 2025

10/10 Excellent

rafael h, New York

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes They did !!
Stayed 3 nights in Dec 2025

10/10 Excellent

Tacoya

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel
Stayed 3 nights in Dec 2025

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2025

8/10 Good

Bibiana

Stayed 13 nights in Dec 2025

10/10 Excellent

Teresa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scenic amazing!
Stayed 4 nights in Nov 2025

8/10 Good

Ishan

Liked: Cleanliness, amenities, property conditions & facilities
Room was great service excellent food is marvelous not but not that happening place
Stayed 4 nights in Dec 2025

10/10 Excellent

Zachary

Liked: Cleanliness, amenities
Great staff and service
Stayed 7 nights in Dec 2025

10/10 Excellent

Pedram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big fan of the beach club.
Stayed 3 nights in Dec 2025

4/10 Poor

Nathan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I’ll preface this review by saying that our main trip goal was to relax and recharge. This was our 11th visit to Cancun and we have stayed at various resorts or hotels. Positives: The facility is well maintained and the beach club is truly top notch. The food is good for an all inclusive resort (the Japanese restaurant was great). We purchased the vantage club and it was worth it, as you get access to the rooftop pool and it is much calmer and relaxing than the first floor pools, which are more of a party/spring break scene. They have a great coffee stand that is always accessible. Negatives: Our sheets were dirty when we arrived. The walls are paper thin. We were placed on the first floor (which is actually the third floor, but first floor of guest rooms) with a bay view. When checking in, we asked if we could be assigned another room due to expected noise from the pool but the front desk agent noted that the hotel was full (we booked somewhat last minute via Expedia and clearly misunderstood options). While the pool noise from guests was not a problem for us, we were woken several mornings (around 2am) from drilling, vacuums, plates clanking, and other routine maintenance activities by the hotel. We called the front desk each time and they acted annoyed from the call and the noise continued. There is no spa but they offer massages and other basic treatments. The gym is a simple fitness facility, not comparable to those at other resorts in the area.
Stayed 5 nights in Dec 2025

4/10 Poor

Eric William Frederick

We upgraded to the vantage club when booking, rooftop pool was extremely cold during the duration of our stay. Did the vantage club breakfast on the rooftop and waited for over an hour for our food, when it arrived, it was cold. It was quite pricey to upgrade to vantage club and the resort did not make it feel like it was worth the money. The New Year’s Eve dinner was terrible and our server rushed us out of the restaurant. The resort confirmed to add the birthday package to our stay for my wife’s 40th birthday and upon arrival, there was nothing done to help us celebrate despite confirming with them in advance of us arriving. Service was generally ok however, when asking for beverages that were non alcoholic, or even for simple items like condiments, certain staff made it feel burdensome. Some staff even asked for tips outright like it was expected even if the service wasn’t good. Overall, if you’re looking for a higher end stay, go to secrets. They actually make you feel like you are getting value for your money, unlike this Hyatt resort. Very disappointed with this resort given the money we paid for it.
Stayed 4 nights in Dec 2025

10/10 Excellent

Yik Ling

Liked: Cleanliness, amenities, property conditions & facilities
The view is amazing and the pools are wonderful. The staff are very friendly and helpful — thank you so much for organizing such a wide range of activities. The margarita class and float yoga were my favourites and definitely highlights of the stay. The food is excellent as well; I highly recommend the Italian restaurant, Aglio. It would be great if the pool water could be a bit warmer, and the rooms are not very soundproof. We could clearly hear people walking, talking loudly, and noise from the next room around midnight. Overall, a great stay with beautiful views, fun activities, and excellent dining! :)
Stayed 6 nights in Dec 2025

10/10 Excellent

Naija Safran Liva

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 5 nights in Dec 2025

8/10 Good

Courtney

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were nice. The pools were too small for the size of the hotel. The beach club was too small and not modern enough isn't that on the ocean so they need to have a bunch more fabulous peace club. The food was good and the service was nice. The spa service was nice, but they don't have an actual Spa so they just converted hotel rooms and that's a little tacky.
Stayed 5 nights in Dec 2025

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NYE music was terrible
Stayed 1 night in Dec 2025

10/10 Excellent

Rabea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly kind and helpful! Everything was perfect, only thing I would want to change is adding heating to the pools!
Stayed 6 nights in Dec 2025

10/10 Excellent

HINA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was great stay! All foods were super delicious, my room was clean, rooftop pool during sunset was beautiful. And when I told them before my stay that I was visiting for my honeymoon, they prepared sweets in my room. It was surprising! I 'll visit again some day.
Stayed 1 night in Dec 2025

8/10 Good

Jennifer

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room the food was great
View from our room 4th floor golf view
View from pool at beach club
Dinner at one of the restaurants
Dinner at one of the restaurants
Stayed 5 nights in Dec 2025

10/10 Excellent

Sheldon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The best stay ever! Very peaceful and clean. The staff are amazing, definitely will be back.
Stayed 1 night in Dec 2025

8/10 Good

Yichen

Liked: Cleanliness, amenities
Room view is amazing, staff are great, and the swimming pools are beautiful. Only improvement is the buffet food. But the room service of breakfast is good, especially the Regional Breakfast.
Golf corner room
Beach club is free
Breakfast in room
Stayed 3 nights in Dec 2025