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Moon Palace Cancun - All-Inclusive

Where to?

Dates

May 2026

June 2026

Premium bedding, down duvets, memory-foam beds, free minibar

Overview
Rooms
Location
Policies

Very good

Popular amenities

Breakfast included
Parking included
Free Wi-Fi

includes taxes & fees

16 May - 17 May

Explore the area

Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500

Place, Grand Outlet Riviera Maya
‪9 min walk‬
Place, Xoximilco
‪10 min walk‬
Place, Moon Palace Golf Club
‪16 min walk‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪11 min drive‬

Room options

Superior Governor Suite

Exceptional

Ocean view
90 sq m
1 bedroom
Sleeps 5
1 King Bed

Swim Up Suite

Garden view
45 sq m
1 bedroom
Sleeps 5
1 King Bed

Superior Two Bedroom Presidential Suite

Sea view
167 sq m
2 bedrooms
Sleeps 7
1 King Bed and 2 Double Beds

Superior Honeymoon Suite - King Size Bed

Wonderful

Partial sea view
45 sq m
1 bedroom
Sleeps 2
1 King Bed

Superior Two Bedroom Suite Golf Course View

Golf view
86 sq m
2 bedrooms
Sleeps 7
1 King Bed and 2 Double Beds

Superior Deluxe Garden View

Wonderful

Garden view
45 sq m
1 bedroom
Sleeps 2
1 King Bed OR 2 Double Beds

Superior Deluxe Garden View (Book 4 nights, Get 2 nights in Punta Cana)

Exceptional

Garden view
45 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Superior Deluxe Ocean View - Book 4 nights, get 2 free in Punta Cana

Ocean view
45 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Three-Bedroom Villa with Golf Course View

Golf view
128 sq m
3 bedrooms
Sleeps 8
2 King Beds and 2 Double Beds

Superior Family Deluxe - Kids & Teens Stay Free

Very good

Garden view
90 sq m
2 bedrooms
Sleeps 7
1 King Bed and 2 Double Beds

Superior Deluxe Garden View - Kids & Teens Stay Free

Good

Garden view
45 sq m
1 bedroom
Sleeps 5
1 King Bed OR 2 Double Beds

Superior Deluxe Ocean View - Kids & Teens Stay Free

Good

Ocean view
45 sq m
1 bedroom
Sleeps 5
1 King Bed OR 2 Double Beds

Superior Junior Suite Golf Course View with Golf Cart Included

Exceptional

Golf view
65 sq m
1 bedroom
Sleeps 2
1 King Bed

About the area

Cancun

A luxury stay in Cancun awaits you at Moon Palace Cancun - All-Inclusive. You'll be 3 km (1.9 mi) from Moon Palace Golf Club and 10.7 km (6.7 mi) from Riviera Cancun Golf Resort. Highlights at this all-inclusive property include 16 restaurants, 7 outdoor swimming pools and a full-service spa. .A day of pampering at O Spa can include deep-tissue massages, hot stone massages and detox wraps along with aromatherapy and hydrotherapy. The theme restaurant, Momo Teppanyaki, serves Asian cuisine and is open for dinner. With 11 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and golf course. Plus you'll find a marina, a nightclub and free Wi-Fi in public areas. Each morning free breakfast is served. There's also free valet parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 5-property class Cancun property include Puerto Morelos Beach and Delfines Beach.

What's nearby

Grand Outlet Riviera Maya - 9 min walk - 0.8 km
Xoximilco - 10 min walk - 0.9 km
Moon Palace Golf Club - 16 min walk - 1.3 km
El Tinto Golf Course - 2 min drive - 3.2 km
Delfines Beach - 24 min drive - 20.7 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 8 min drive

Restaurants

‪Lobby Bar - ‬7 min drive
‪Grand Lobby Bar - ‬6 min drive
‪The Grill - ‬9 min drive
‪Grand Central Buffet - ‬7 min drive
‪Cafe Bistro - ‬7 min drive

About this property

Moon Palace Cancun - All-Inclusive

Moon Palace Cancun - All-Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. Summer fun is a breeze at Moon Palace Cancun - All-Inclusive, where you can play a round of golf at the golf course, cool off in one of the 7 outdoor swimming pools and enjoy a treatment at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 16 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 swim-up bars and 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Cancun property.

1334 guestrooms or units

3 levels

16 buildings

16 dining venues

3 swim-up bars

11 bars or lounges

2 coffee shops

Buffet breakfast (free)

Nightclub

Manager's reception (free)

Deli

Kid's club (free)

Supervised kid's activities (free)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Coffee in lobby

Dry cleaning

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

Television in lobby

On-site shopping

Bellhop

Lift

Smoking in designated areas

Water dispenser

Locker space

Bar by the pool

Moon Palace Cancun - All-Inclusive offers 1334 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Memory foam beds feature down duvets and premium bedding. 55-inch Smart televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

O Spa has 36 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

9 bars/lounges, 5 swim-up bars, beach bar

On private beach
Pool
Breakfast included
All-inclusive

includes taxes & fees

17 May - 18 May

Pool
Spa pool
Breakfast included
All-inclusive

includes taxes & fees

20 May - 21 May

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle on request for a surcharge
Free uncovered self parking on site
Free uncovered valet parking on site
Limited on-site valet and self parking

Food and drink

Free buffet breakfast available daily
11 bars/lounges
16 restaurants
2 coffee shops/cafes
3 swim-up bars
A poolside bar
Coffee and tea in common areas
Free daily manager's reception
Snack bar/deli

Restaurants on site

Agra
Los Caporales
Momo Teppanyaki
Riviera Maya
Trattoria

Things to do

2 outdoor tennis courts
27-hole golf course
5 outdoor pickleball courts
7 outdoor pools
Arcade/game room
Basketball
Beach volleyball
Beach yoga
Billiards/pool table
Children's pool
Concerts/live shows
Designer stores
Evening entertainment
Fitness classes
Foosball table
Free beach club
Free children's club
Full-service spa
Games
Golf
Golf carts
Golf clubhouse
Golf driving range
Golf lessons
Gym
Kayaking
Mini golf
Nightclub
Pilates classes
Playground
Pro golf shop
Sauna
Shopping
Steam room
Table tennis
TV in common areas
Water sports equipment
Waterslide
Windsurfing

Family friendly

7 outdoor pools
Arcade/game room
Baby toys
Children's games
Children's pool
Children's toys
Free children's club
Free supervised activities for children
Lifeguards on site
Mini golf
Playground
Snack bar/deli
Soundproofed rooms
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Lockers
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
Marina
On the beach
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

36 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Reflexology
Sauna
Spa open daily
Sports massages
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Accessible shuttle
Front entrance ramp
Handrails in stairways (60 centimetre high)
Lift (199 centimetre wide door)
Smooth flooring in room
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs on site

16 buildings
3 floors
Annual offsets purchased for at least 10% of carbon footprint
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Banquet hall
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Double-glazed windows
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Lifeguards
Living plant wall
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Down comforter
Hypo-allergenic bedding
Memory foam mattress
Premium bedding

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Separate bathtub and shower
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

55-inch smart TV with cable/satellite channels
Pay films

Food and drink

24-hour room service
Champagne service
Espresso maker
Free bottled water
Free stocked minibar
Meal delivery service
Restaurant dining guides

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Desk chair
Energy-saving switches in guestrooms
Free local calls
Free long-distance calls
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Phone
Recycling
Soundproofed rooms
Water-efficient showers
Water-efficient toilets
Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.

Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.

Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: USD 26 per person (return)
Airport shuttle fee per child: USD 26 (return), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Property Registration Number 005-007-000963/2025

We should mention

Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Moon Palace Golf Resort All Inclusive

Moon Palace Golf Resort All Inclusive Cancun

Moon Palace Resort All Inclusive

Moon Palace Golf Cancun

Moon Palace Cancún All Inclusive All-inclusive property Cancun

Moon Palace Cancún All Inclusive Cancun

Frequently asked questions

What is the cancellation policy at Moon Palace Cancun - All-Inclusive?

Moon Palace Cancun - All-Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Moon Palace Cancun - All-Inclusive?

As of 13 May 2026, prices found for a 1-night stay for 2 adults at Moon Palace Cancun - All-Inclusive on 16 May 2026 start from NZ$898, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Moon Palace Cancun - All-Inclusive?

Yep, Moon Palace Cancun - All-Inclusive has a free self car park and free valet parking.

Are there any beaches close to Moon Palace Cancun - All-Inclusive?

The closest beach to Moon Palace Cancun - All-Inclusive is Delfines Beach (11.6 km).

Is there a spa on site at Moon Palace Cancun - All-Inclusive?

Yep, O Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Moon Palace Cancun - All-Inclusive have a pool?

Yep, and guests love it! Moon Palace Cancun - All-Inclusive has 7 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Moon Palace Cancun - All-Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Moon Palace Cancun - All-Inclusive?

Moon Palace Cancun - All-Inclusive features 7 outdoor pools, a full-service spa and a nightclub. All guestrooms come with Hot tubs, memory foam beds and premium bedding.

What makes Moon Palace Cancun - All-Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Hot tubs and memory foam beds in the guestrooms, help set the scene for a romantic weekend at Moon Palace Cancun - All-Inclusive.

Is Moon Palace Cancun - All-Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Moon Palace Cancun - All-Inclusive is a hit with families.

Are there hot tubs in the rooms at Moon Palace Cancun - All-Inclusive?

Yep, all rooms come with private hot tubs.

Does Moon Palace Cancun - All-Inclusive serve breakfast?

Yep, complimentary buffet brekkie is available daily.

Is there a free airport shuttle available at Moon Palace Cancun - All-Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Moon Palace Cancun - All-Inclusive?

Yep, they've got a poolside bar and 16 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Moon Palace Cancun - All-Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Moon Palace Cancun - All-Inclusive?

No, only service animals are allowed.

Is there a golf course on site at Moon Palace Cancun - All-Inclusive?

Yep, Moon Palace Cancun - All-Inclusive has a 27-hole golf course. A golf driving range, golf lessons, mini golf and golf carts are also available.

Moon Palace Cancun - All-Inclusive Reviews

8.4

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

4/10 Poor

megan

12 Feb 2026

Stayed 4 nights in Feb 2026

10/10 Excellent

Layla

12 Feb 2026

Stayed 4 nights in Feb 2026

8/10 Good

RANDEEP, Pittsford

Travelled with partner

12 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Very nice place, clean pools, surroundings nice staff. Just a bit crowded for us as a couple.

Stayed 3 nights in Feb 2026

10/10 Excellent

Fernanda

12 Feb 2026

Stayed 2 nights in Feb 2026

10/10 Excellent

Carleigh

Travelled with family, Travelled with partner

11 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

We had our transportation booked through Moon Palace, unfortunately we were dropped off at the wrong location (The Grand) and our stay was at Sunrise, easily redirected by staff to the lobby lobby bus to take us to Sunrise. Check in took a little longer than expected but there was a long line up. The resort was absolutely beautiful and we were just in time to hit up the lunch buffet as we had to wait til check in time for our room to be ready. The food was AMAZING the entire stay, like 20/10 between Sunrise and Nizu, the staff were extremely friendly and attentive. The room was gorgeous, bed was so comfortable I wanted to pack it in my duffle bag. the views from our 3rd floor room were spectacular. Jess that does the activities with guest did such an amazing job, she literally made us workout and have fun the whole day!! We loved her !! The resort had so much to offer to keep you busy, I can honestly go on and on about how amazing Moon Palace is, I’d rebook in a heartbeat. Best resort I’ve stayed at

Stayed 3 nights in Feb 2026

2/10 Terrible

Ramon, oakland

Travelled with family, Travelled with group

10 Feb 2026

Disliked: Cleanliness, amenities, property conditions & facilities

Room falling a part ; toilet tissue holder broke and leave on the floor, thermostat panel not working, Jacuzzi in the room not working , shampoo broken, towels not enough, elevator not working, this resort people here bothered you to want you buy their membership…. Not pleasant at all

Stayed 4 nights in Feb 2026

4/10 Poor

Karen

9 Feb 2026

Stayed 2 nights in Feb 2026

8/10 Good

Heather

Travelled with family

9 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Overall, our family had a great time at the resort and will be back to this or another of their properties. Most dinner restaurants were great, plenty for everyone in the family to do, and liked the evening shows.

Stayed 6 nights in Dec 2025

10/10 Excellent

Sergio

9 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

I recently had the pleasure of staying at the Moon Palace Resort, and I must say, it exceeded my expectations! This luxurious all-inclusive resort is perfect for families, couples, and anyone looking for a relaxing getaway. The resort boasts an impressive array of amenities, including 7 outdoor pools, a water park with a giant waterslide, and a FlowRider. The beach is stunning, with white sand and crystal-clear waters, perfect for swimming, kayaking, or simply soaking up the sun. The rooms are spacious and comfortable The service is top-notch, with friendly and attentive staff who cater to your every need. Dining is a highlight, with 16 restaurants and 11 bars serving a variety of cuisines, from Mexican to Brazilian to Asian. The buffet options are impressive, and the a la carte restaurants offer a more intimate Overall, I highly recommend the Moon Palace Resort for an unforgettable vacation experience.

Stayed 3 nights in Feb 2026

2/10 Terrible

Muhammed Fawad, Naperville

8 Feb 2026

Disliked: Cleanliness, amenities, property conditions & facilities

We stayed at Moon palace this winter 2025 and our experience was horrible. I heard a lot about Moon Palace but my experience shows the other way. Please guest when you go there do not but their timeshare. They do not even market it as timeshare they call it membership fee which is complete fraud. I have never seen any resort in Cancun whose focus is to sell business to their guest. No matter what they say DO NOT but the membership, it is all fraud.

Stayed 8 nights in Dec 2025

8/10 Good

Nilou

8 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Very friendly staff, great amenities for kids, and good selection of food.

Stayed 4 nights in Feb 2026

10/10 Excellent

Matthew

8 Feb 2026

Great food and staff.

Stayed 6 nights in Feb 2026

8/10 Good

Arjun

8 Feb 2026

Stayed 3 nights in Feb 2026

10/10 Excellent

Adnan

8 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Our stay at Moon Palace Cancún was nothing short of amazing. From the moment we arrived until the day we left, we had an incredible time and enjoyed every second of the experience. Service & Staff The staff here is super friendly and consistently goes above and beyond to make you feel welcome. Every service provided was top-notch, reflecting a high standard of hospitality that made our vacation stress-free and truly special. Dining & Food If you are a food lover, this is the place to be! The food was excellent across the board—from breakfast and lunch to dinner. With 20+ restaurants on-site, there is an incredible variety and plenty of food to choose from. You could stay for a week and still not try everything! Cleanliness & Atmosphere The resort is very neat and clean, which we really appreciated. It’s clear the management takes great pride in maintaining the property, as the grounds and facilities were spotless throughout our stay. Final Verdict We had great fun and couldn't have asked for a better all-inclusive experience. I highly recommend Moon Palace Cancún to everyone looking for a perfect getaway with great food, friendly service, and a beautiful environment.

Stayed 4 nights in Feb 2026

2/10 Terrible

Trinidy

7 Feb 2026

Overall not a great stay.

Stayed 4 nights in Feb 2026

10/10 Excellent

Daniel

Travelled with partner

3 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Spotless! Great upgraded room!

Stayed 3 nights in Jan 2026

10/10 Excellent

octavio

Travelled with partner

27 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

everything was wonderful and the staff was awesome no other place like this one extremely courteous staff mainly for the breakfast bufette to mention couple of them the very educated and courteous manager Belle and the waitresses Rode , Elizabeth and Yuri the chef

Stayed 3 nights in Jan 2026

10/10 Excellent

Jun

27 Jan 2026

Great！

Stayed 3 nights in Dec 2025

10/10 Excellent

Jose

26 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Was fine, wish the concierge was more attentive.

Stayed 4 nights in Dec 2025

2/10 Terrible

Roshan

Travelled with family and small children

25 Jan 2026

Staff was rude.

Stayed 4 nights in Nov 2025

8/10 Good

Paula

21 Jan 2026

Stayed 4 nights in Dec 2025

10/10 Excellent

Gabriela Isabel

Travelled with family, Travelled with family and small children

20 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Friendly Staff, Good food, Amazing hotel

Stayed 5 nights in Jan 2026

6/10 Okay

Antonio

19 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 4 nights in Nov 2025

10/10 Excellent

justin

Travelled with family and small children

19 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

This was an amazing experience food and luxury were fantastic. We stayed at a different all inclusive after the moon palace and were disappointed the whole time.

Stayed 4 nights in Dec 2025

10/10 Excellent

David Maximillian

Travelled with partner

19 Jan 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Was very relaxing! The overall resort was incredibly clean. The staff was very nice and helpful.

Stayed 6 nights in Nov 2025

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Moon Palace Cancun - All-Inclusive

Photo gallery for Moon Palace Cancun - All-Inclusive

Reviews

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Room options

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About the area

Cancun

What's nearby

Getting around

Restaurants

About this property

Moon Palace Cancun - All-Inclusive

Similar properties

Moon Palace The Grand Cancun - All-inclusive

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Outdoors

Full-service spa

Accessibility

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Room amenities

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Moon Palace Cancun - All-Inclusive Reviews

Reviews

Very good

8.8/10