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Moon Palace Cancun - All-Inclusive

Property class: 5 and above

Photo gallery for Moon Palace Cancun - All-Inclusive

A resort with a large swimming pool, beach access, and multiple buildings.
Property video
A modern hotel room with a dining area, a seating area with a view of the ocean, and a balcony with a view of the sea.
A modern living room with a large sofa, a coffee table, and a TV on a wall. There is a view of the ocean through large windows.
A spacious lobby with a central fountain, a grand staircase, and a high ceiling with a skylight.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
The current price is NZ$749
includes taxes & fees
12 Dec - 13 Dec

Explore the area

View map
Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500
  • Place, Grand Outlet Riviera Maya
    ‪9 min walk‬
  • Place, Xoximilco
    ‪10 min walk‬
  • Place, Moon Palace Golf Club
    ‪11 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪10 min drive‬

Room options

View all photos for Superior Governor Suite

A modern living room with a sofa, coffee table, and dining area.

Superior Governor Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 90 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Swim Up Suite

A hotel room with a bed, a desk, a TV, a bathroom with a bathtub, and a view of the pool area.

Swim Up Suite

  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Superior Two Bedroom Presidential Suite

A modern hotel room with a dining area, a seating area with a view of the ocean, and a balcony with a view of the sea.

Superior Two Bedroom Presidential Suite

  • Sea view
  • 167 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Superior Honeymoon Suite - King Size Bed

A hotel room with a large bed, a bathroom with a bathtub, a desk with a lamp, and a view of the outside.

Superior Honeymoon Suite - King Size Bed

9.0 out of 10
Wonderful
(2 reviews)
  • Partial sea view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Two Bedroom Suite Golf Course View

A modern living room with a sofa, coffee table, and round dining table with chairs. A flat-screen TV is mounted on the wall.

Superior Two Bedroom Suite Golf Course View

  • Golf view
  • 86 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Garden View

A hotel room with a bed, a desk, a chair, a TV, a bathtub, and a view of the outdoors.

Superior Deluxe Garden View

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Garden View (Book 4 nights, Get 2 nights in Punta Cana)

A hotel room with a bed, a desk, a chair, a TV, a bathtub, and a view of the outdoors.

Superior Deluxe Garden View (Book 4 nights, Get 2 nights in Punta Cana)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Ocean View - Book 4 nights, get 2 free in Punta Cana

A hotel room with a bed, a desk, a TV, a bathroom, and a view of the outdoors.

Superior Deluxe Ocean View - Book 4 nights, get 2 free in Punta Cana

  • Ocean view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Three-Bedroom Villa with Golf Course View

A modern hotel room with a large bed, a desk, a television, and a view of greenery outside.

Three-Bedroom Villa with Golf Course View

  • Golf view
  • 128 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Double Beds

View all photos for Superior Family Deluxe - Kids & Teens Stay Free

A bed with a white sheet, a wooden textured area, a yellow ball, white slippers with a crown, and blue bags with octopus designs.

Superior Family Deluxe - Kids & Teens Stay Free

8.2 out of 10
Very good
(14 reviews)
  • Garden view
  • 90 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Garden View - Kids & Teens Stay Free

A hotel room with two beds, a bathroom with a bathtub, a desk with a coffee maker, and a TV displaying the hotel name.

Superior Deluxe Garden View - Kids & Teens Stay Free

7.8 out of 10
Good
(216 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Ocean View - Kids & Teens Stay Free

A hotel room with a bed, a desk, a TV, a bathroom, and a view of the outdoors.

Superior Deluxe Ocean View - Kids & Teens Stay Free

7.4 out of 10
Good
(85 reviews)
  • Ocean view
  • 45 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Junior Suite Golf Course View with Golf Cart Included

A hotel room with a large bed, a TV, a sofa, a small table with a bottle, and a view of a garden and pool.

Superior Junior Suite Golf Course View with Golf Cart Included

9.6 out of 10
Exceptional
(8 reviews)
  • Golf view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

A luxury stay in Cancun awaits you at Moon Palace Cancun - All-Inclusive. You'll be 0.9 km (0.6 mi) from Moon Palace Golf Club and 10.7 km (6.7 mi) from Riviera Cancun Golf Resort. .A day of pampering at O Spa can include deep-tissue massages, hot stone massages and detox wraps along with aromatherapy and hydrotherapy. The theme restaurant, Momo Teppanyaki, serves Asian cuisine and is open for dinner. Spend the day at the beach where you'll find sunloungers, and enjoy the 7 outdoor swimming pools and 2 outdoor tennis courts. Other amenities include 16 restaurants, 2 coffee shops/cafes and a golf course. Each morning free breakfast is served. There's also free valet parking, along with the convenience of an airport shuttle.
View more Resorts in CancunOpens in a new window

What's nearby

  • Grand Outlet Riviera Maya - 9 min walk - 0.8 km
  • Xoximilco - 10 min walk - 0.9 km
  • Moon Palace Golf Club - 11 min walk - 1.0 km
  • Riviera Cancun Golf Resort - 11 min drive - 7.0 km
  • Delfines Beach - 20 min drive - 20.7 km

Getting around

  • Tulum Intl. Airport (TQO) - 131 min drive

Restaurants

  • ‪Lobby Bar - ‬7 min drive
  • ‪Grand Lobby Bar - ‬6 min drive
  • ‪Digit Bar - ‬13 min drive
  • ‪Aroma Café - ‬14 min drive
  • ‪Boulangerie - ‬7 min drive

About this property

Moon Palace Cancun - All-Inclusive

Moon Palace Cancun - All-Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. Summer fun is a breeze at Moon Palace Cancun - All-Inclusive, where you can play a round of golf at the golf course, cool off in one of the 7 outdoor swimming pools and enjoy a treatment at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 16 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 swim-up bars and 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Cancun property.

  • 1334 guestrooms or units
  • 3 levels
  • 16 buildings
  • 16 dining venues
  • 3 swim-up bars
  • 11 bars or lounges
  • 2 coffee shops
  • Buffet breakfast (free)
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Locker space
  • Bar by the pool
Moon Palace Cancun - All-Inclusive offers 1334 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Memory foam beds feature down duvets and premium bedding. 55-inch Smart televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

O Spa has 36 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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  • Pool
  • Breakfast included
  • All-inclusive
4.3 out of 5, Excellent, 2,191 reviews
The price is NZ$1,174
includes taxes & fees
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Property amenities

Restaurants on site

  • Agra
  • Los Caporales
  • Momo Teppanyaki
  • Riviera Maya
  • Trattoria

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 26 per person (return)
  • Airport shuttle fee per child: USD 26 (return), (up to 17 years old)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system and window guards in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 005-007-000963/2025

We should mention

  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Moon Palace Golf Resort All Inclusive
Moon Palace Golf Resort All Inclusive Cancun
Moon Palace Resort All Inclusive
Moon Palace Golf Cancun
Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun

Frequently asked questions

What is the cancellation policy at Moon Palace Cancun - All-Inclusive?

Moon Palace Cancun - All-Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Moon Palace Cancun - All-Inclusive?

As of 11 Nov 2026, prices found for a 1-night stay for 2 adults at Moon Palace Cancun - All-Inclusive on 12 Dec 2026 start from NZ$749, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Moon Palace Cancun - All-Inclusive?

Yep, Moon Palace Cancun - All-Inclusive has a free self car park and free valet parking.

Are there any beaches close to Moon Palace Cancun - All-Inclusive?

The closest beach to Moon Palace Cancun - All-Inclusive is Delfines Beach (11.6 km).

Is there a spa on site at Moon Palace Cancun - All-Inclusive?

Yep, O Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Moon Palace Cancun - All-Inclusive have a pool?

Yep, and guests love it! Moon Palace Cancun - All-Inclusive has 7 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Moon Palace Cancun - All-Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Moon Palace Cancun - All-Inclusive?

Moon Palace Cancun - All-Inclusive features 7 outdoor pools, a full-service spa and a nightclub. All guestrooms come with Hot tubs, memory foam beds and premium bedding.

What makes Moon Palace Cancun - All-Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Hot tubs and memory foam beds in the guestrooms, help set the scene for a romantic weekend at Moon Palace Cancun - All-Inclusive.

Is Moon Palace Cancun - All-Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Moon Palace Cancun - All-Inclusive is a hit with families.

Are there hot tubs in the rooms at Moon Palace Cancun - All-Inclusive?

Yep, all rooms come with private hot tubs.

Does Moon Palace Cancun - All-Inclusive serve breakfast?

Yep, complimentary buffet brekkie is available daily.

Is there a free airport shuttle available at Moon Palace Cancun - All-Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Moon Palace Cancun - All-Inclusive?

Yep, they've got a poolside bar and 16 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Moon Palace Cancun - All-Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Moon Palace Cancun - All-Inclusive?

No, only service animals are allowed.

Is there a golf course on site at Moon Palace Cancun - All-Inclusive?

Yep, Moon Palace Cancun - All-Inclusive has a 27-hole golf course. A golf driving range, golf lessons, mini golf and golf carts are also available.

Moon Palace Cancun - All-Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1708 out of 3109 reviews
Rating 8 - Good. 621 out of 3109 reviews
Rating 6 - Okay. 388 out of 3109 reviews
Rating 4 - Poor. 187 out of 3109 reviews
Rating 2 - Terrible. 205 out of 3109 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely stay again beautiful place great food
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay with kids
Stayed 8 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, family friendly
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort!! My son had a great time!
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very nice staff our stay was excellent
Stayed 6 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel,liked the transportation they had to get you to each hotel.
Stayed 7 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the resort. We traveled with our four kids and we all loved it. Would definitely stay there again.
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly place with lots if activities. Staff were very helpful and friendly. Excellent service by all the staff, including bartenders, wait staff, and house keeping.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly, we had a great time
Stayed 8 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vacation of my life!!! lovely place!!!
Stayed 6 nights in Apr 2026
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
It was a good hotel to stay.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it.! Will visit again
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly stuff, clean room and excellent amenities!
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to relax
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. Amenities were easily accessible and food was good. The only complaint is that they aggressively try to get you to join their vacation club.
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family - friendly
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I ended up at the moon palace unplanned for two nights only and we had such a good experience. staff was always helpful and super nice! Food was delicious ! And my daughter enjoyed their pool! Would definitely recommend!
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best all inclusive resort I’ve ever been to!
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, arcade and pools kids activities were fun
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent! Pools were great and we liked the fact that we had access to two properties. The restaurants were delicious and everyone was very friendly and helpful. :-)
Stayed 5 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Had a great time
Stayed 8 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for the families with kids.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a wonderful stay. Thank you.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moon Palace is great but if you are looking for a nice ocean you have to find another place, a lot of pools.
Stayed 6 nights in Jul 2026