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Hotel Riu Ventura - All Inclusive

4.0 star property

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6 bars/lounges, 2 swim-up bars
Minibar, in-room safe, individually decorated, individually furnished
Terrace/patio
Restaurant
Restaurant

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Zona Hotelera, Blvd Kukulkan, Cancun, QROO, 77500
  • Place, Iberostar Cancun Golf Course
    ‪3 min walk‬
  • Place, El Rey Ruins
    ‪3 min walk‬
  • Place, Delfines Beach
    ‪3 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

Double Room (Partial Ocean View | U)

9.4 out of 10
Exceptional
(13 reviews)
  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Double Room (Partial Ocean Viewn|B2C-US)

  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Family Room (& Friends, Partial Ocean View |U)

9.8 out of 10
Exceptional
(6 reviews)
  • 40 sq m
  • Sleeps 5
  • 3 Queen Beds OR 1 King Bed and 1 Queen Bed

Family Room (& Friends, Partial Ocean View| B2C-US)

  • Sleeps 5
  • 3 Queen Beds OR 1 King Bed and 1 Queen Bed

Double Room, Ocean View (U)

9.8 out of 10
Exceptional
(10 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

Double Room, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

Double Room, Oceanfront (U)

9.6 out of 10
Exceptional
(10 reviews)
  • 36 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Double Room, Oceanfront (B2C-US)

  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Double Room, Ocean View (Swim-up |18+| U)

9.4 out of 10
Exceptional
(3 reviews)
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Double Room, Ocean View (Swim-up | 18+| B2C-US)

  • Sleeps 2
  • 1 King Bed

Double Room, Oceanfront (Swim-up |18+| U)

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

Double Room, Oceanfront (Swim-up | 18+ | B2C-US)

  • Sleeps 2
  • 1 King Bed

Suite, Oceanfront (U)

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Oceanfront (B2C-US)

  • Sleeps 2
  • 1 King Bed

Family Room, 2 Bedrooms (U)

10.0 out of 10
Exceptional
(1 review)
  • 70 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Family Room, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Double Room (Partial Ocean View | C)

  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Double Room (Partial Ocean Viewn|B2C-C)

  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Double Room, Ocean View (C)

9.0 out of 10
Wonderful
(2 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

Double Room, Ocean View (B2C-C)

  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

Double Room, Oceanfront (C)

  • 36 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Double Room, Oceanfront (B2C-C)

  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Double Room, Ocean View (Swim-up |18+| C)

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Double Room, Ocean View (Swim-up | 18+| B2C-C)

  • Sleeps 2
  • 1 King Bed

Double Room, Oceanfront (Swim-up |18+| C)

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

Double Room, Oceanfront (Swim-up | 18+ | B2C-C)

  • Sleeps 2
  • 1 King Bed

Suite, Oceanfront (C)

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Oceanfront (B2C-C)

  • Sleeps 2
  • 1 King Bed

Family Room, 2 Bedrooms (C)

  • 69 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Family Room, 2 Bedrooms (B2C-C)

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Family Room (& Friends, Partial Ocean View |C)

  • 40 sq m
  • Sleeps 5
  • 3 Queen Beds OR 1 King Bed and 1 Queen Bed

Family Room (& Friends, Partial Ocean View| B2C-CA)

  • Sleeps 5
  • 3 Queen Beds OR 1 King Bed and 1 Queen Bed

Double Room (C)

9.0 out of 10
Wonderful
(4 reviews)
  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Double Room (B2C-C)

  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Family Room (& Friends|C)

  • 40 sq m
  • Sleeps 5
  • 3 Queen Beds OR 1 King Bed and 1 Queen Bed

Family Room (& Friends| B2C-CA)

  • Sleeps 5
  • 3 Queen Beds OR 1 King Bed and 1 Queen Bed

Double Room (Partial Ocean View | L)

  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Double Room, Ocean View (L)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

Double Room, Oceanfront (L)

  • 36 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Double Room, Ocean View (Swim-up |18+| L)

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

Double Room, Oceanfront (Swim-up |18+| L)

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Oceanfront (L)

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Family Room, 2 Bedrooms (L)

  • 70 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Family Room (& Friends, Partial Ocean View |L)

  • 40 sq m
  • Sleeps 5
  • 3 Queen Beds OR 1 King Bed and 1 Queen Bed

Double Room (Partial Ocean View | M)

  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Double Room, Ocean View (M)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

Double Room, Oceanfront (M)

10.0 out of 10
Exceptional
(2 reviews)
  • 36 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Double Room, Ocean View (Swim-up |18+| M)

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

Double Room, Oceanfront (Swim-up |18+| M )

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Oceanfront (M)

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Family Room, 2 Bedrooms (M)

  • 70 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Family Room (& Friends, Partial Ocean View |M)

  • 40 sq m
  • Sleeps 5
  • 3 Queen Beds OR 1 King Bed and 1 Queen Bed

Double Room (Partial Ocean View | E)

  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Double Room, Ocean View (Swim-up |18+| E)

  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Double Room, Ocean View (E)

  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

Double Room, Oceanfront (Swim-up |18+| E)

  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Double Room, Oceanfront (E)

  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Family Room (& Friends, Partial Ocean View |E)

  • 39 sq m
  • 1 bedroom
  • Sleeps 5
  • 3 Queen Beds OR 1 King Bed and 1 Queen Bed

Suite, Oceanfront (E)

  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Family Room, 2 Bedrooms (E)

  • 70 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

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About the area

Cancun

An all-inclusive stay in Cancun awaits you at Hotel Riu Ventura - All Inclusive. Within just a 10-minute stroll, you'll find popular attractions like Delfines Beach and Iberostar Cancun Golf Course. Highlights at this beachfront hotel include 6 restaurants, 6 outdoor swimming pools and a full-service spa. .A day of pampering at Renova can include massages and aromatherapy along with access to the steam room. With 6 lounge bars to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. Plus you'll find free Wi-Fi in public areas and a snack bar/deli. Free buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 4-property class Zona Hotelera hotel include La Isla Shopping Mall and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

  • Iberostar Cancun Golf Course - 3 min walk - 0.3 km
  • El Rey Ruins - 3 min walk - 0.3 km
  • Delfines Beach - 3 min walk - 0.3 km
  • Nichupté Lagoon - 6 min walk - 0.5 km
  • Maya Museum of Cancun - 2 min drive - 2.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive

Restaurants

  • ‪Ennea Beach Club - ‬4 min walk
  • ‪Zai - ‬6 min walk
  • ‪Marco Polo Restaurante - ‬12 min walk
  • ‪Bar Margarita - ‬1 min walk
  • ‪Oishii - ‬4 min drive

About this property

Hotel Riu Ventura - All Inclusive

Hotel Riu Ventura - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Ventura - All Inclusive offers its guests 6 outdoor swimming pools and a fitness centre. There are 6 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 6 bars/lounges. Free breakfast is served daily. Public spaces have free WiFi.

Spa services, a complimentary children's club, and barbecue grills are also featured at Hotel Riu Ventura - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this Art Deco Cancun hotel.

  • 1 building
  • 705 guestrooms or units
  • 14 levels
  • 6 dining venues
  • 2 swim-up bars
  • 6 bars or lounges
  • Built in 2025
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • BBQ grill(s)
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Smoking in designated areas
Hotel Riu Ventura - All Inclusive offers 705 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. 50-inch flat-screen televisions come with satellite channels.

Bathrooms include a shower with a rainfall showerhead, and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on request and change of towels can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Renova. Services include massages and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 swim-up bars
  • 6 bars/lounges
  • 6 restaurants
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 6 outdoor pools
  • Beach volleyball
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Shopping
  • TV in common areas
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Free children's club
  • Grocery/convenience store
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Wedding services

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body wraps
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • No lift

More

  • 1 building
  • 100% renewable energy
  • 14 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Built in 2025
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Ventura - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Riu Ventura Inclusive Cancun
Riu Ventura - All Inclusive Hotel
Riu Ventura - All Inclusive Cancun
Riu Ventura - All Inclusive Hotel Cancun

Frequently asked questions

Is parking available at Hotel Riu Ventura - All Inclusive?

Yep, Hotel Riu Ventura - All Inclusive has a free self car park.

Are there any beaches close to Hotel Riu Ventura - All Inclusive?

Yep, Hotel Riu Ventura - All Inclusive is a short 4-minute walk from Delfines Beach. Fun beach activities include volleyball.

Is there a spa on site at Hotel Riu Ventura - All Inclusive?

Yep, Renova is available for guests. You'll enjoy services like body wraps.

Does Hotel Riu Ventura - All Inclusive have a pool?

Hotel Riu Ventura - All Inclusive has 6 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Hotel Riu Ventura - All Inclusive?

Hotel Riu Ventura - All Inclusive features 6 outdoor pools, a full-service spa and 6 restaurants.

Is Hotel Riu Ventura - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, 6 outdoor pools and a corner/local shop, it's no surprise that Hotel Riu Ventura - All Inclusive is a hit with families.

Does Hotel Riu Ventura - All Inclusive serve breakfast?

Yep, free buffet breakfast is on offer daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Hotel Riu Ventura - All Inclusive?

No, Hotel Riu Ventura - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Riu Ventura - All Inclusive?

Yep, Hotel Riu Ventura - All Inclusive has 6 restaurants.

What time are check-in & check-out at Hotel Riu Ventura - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Riu Ventura - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Hotel Riu Ventura - All Inclusive?

There is a golf course next to Hotel Riu Ventura - All Inclusive.

Hotel Riu Ventura - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 159 out of 320 reviews
Rating 8 - Good. 81 out of 320 reviews
Rating 6 - Okay. 45 out of 320 reviews
Rating 4 - Poor. 17 out of 320 reviews
Rating 2 - Terrible. 18 out of 320 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Dhaval

Stayed 6 nights in Dec 2025

2/10 Terrible

Olivia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Want to start off with how horrible the food was. My husband and I left the resort our last two nights to eat somewhere local because we couldn’t do it anymore and went across the street to the market to grab their hot food multiple times. Reservations for restaurants made absolute no sense, you’d have to get lucky and arrive hours prior opening to be added to the waiting list. We made friends with a worker whom we heavily tipped at the first restaurant we got into to get us into the steak place the following day, otherwise we wouldn’t have gotten to experience that restaurant throughout our one week stay. Overall poor service and front desk doesn’t care about you. My husband got his phone stolen within minutes at the adult swim bar and hotel couldn’t do anything about, at least pull up cameras! The resort itself is nice because it is brand new but wow it left a really bad taste in our mouths especially for the price we paid. This is the first trip ever where i genuinely was ready to go home. There are hundreds of other resorts on the hotel zone and i recommend you look into any of them but this one. Stay at your own risk.
Stayed 7 nights in Dec 2025

4/10 Poor

Dzimitry

Travelled with family
Liked: Cleanliness
There is no shade at the beach, pools are not heated, poor entertainment and my 7 years old son threw up after eating buffet food. There are only 4 restaurants and two of them are buffet style.
Stayed 7 nights in Dec 2025

10/10 Excellent

Timofey

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless. The staff was very friendly and helpful. We had great vacation!!
Stayed 7 nights in Dec 2025

10/10 Excellent

Juan, El Paso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Dec 2025

10/10 Excellent

Amelia

Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful stay. Our only problem was that our bathroom didn’t smell fresh in the beginning. I think air freshener should be included since the bathroom didn’t have air coming in, other that everything was great! They have taxi service to take you anywhere to get and buy souvenirs. The building was beautiful, right at the beach of course and new, they just opened up last month. The service workers were great!! Truly wonderful stay! Thank Riu Cancun for the best experienced knowing that it was also our first visited to Cancun
Stayed 7 nights in Dec 2025

8/10 Good

Lucinda

Stayed 5 nights in Dec 2025

10/10 Excellent

Arnaldo Alfonso

Liked: Cleanliness, amenities, property conditions & facilities
Hotel Riu Ventura is a great choice for a fun, comfortable stay. The rooms are modern and clean, the food offers plenty of variety, and the staff are friendly and attentive. The pools and entertainment keep things lively, while the overall atmosphere still feels relaxing.
Stayed 5 nights in Dec 2025

8/10 Good

Alexey

Travelled with family
Liked: Cleanliness, property conditions & facilities
Just normal hotel.
Stayed 7 nights in Dec 2025

8/10 Good

Renee

We came as a group with
Stayed 4 nights in Dec 2025

10/10 Excellent

Andressa

Travelled with family
Liked: Cleanliness, property conditions & facilities
The room was spotless and the staffs were very friendly.
Stayed 5 nights in Dec 2025

4/10 Poor

Sri Hari Naidu, Round Rock

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Amenities
Communication: Poor-Did not honor what they post on Expedia about airport transport! Hassle! Received response 3 days after checkout!!! Check-in: Were assigned to a room where guests were in!! Glad we were not beaten up! No apoogies or No complementaries / No compensation! Food: Poor! They made sure you don't get to visit specialty restaurants with hours of wait and no online booking! Service: Average to poor! You want a waiter to come to your table --- get ready with cash in hand for tips. Otherwise, you don't get anything from this all inclusive hotel! Shows: Average for 2 out of 5 days in the week. Some actors did great but poor souls -- their costumes were damaged! Hotel need to good job to treat them well. Hotel Room and Ocean View: Only good we liked! Beach: No umbrellas (Near by hotels have them) Pools: No pool is available to actually swim for teenagers/ adults. Only kids /adult bar pools Overall: Would not recommend!!
Stayed 4 nights in Dec 2025

6/10 Okay

ROBERT VINCENT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2025

8/10 Good

Laura Batista

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Awesome service and rooms, beautiful beach
Stayed 5 nights in Dec 2025

8/10 Good

Chang-Sheng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room.
Stayed 5 nights in Dec 2025

10/10 Excellent

Juan Miguel Ordonez

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Dec 2025

6/10 Okay

Ronnie

Stayed 10 nights in Dec 2025

4/10 Poor

SLAWOMIR MICHAL

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very basic hotel, not worth the price, probably least favorite Riu we stayed. Booze is low brand, shows are really bad and no shows on Saturday. Restaurants are ok but yiuchabe to line hour way before if youcwant to get in. Pool games are boring, bingo and volleyball. Place is lacking. Staff are the only reason i am giving a 2. Cause they work their butt off
Stayed 10 nights in Dec 2025

8/10 Good

Felicia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I was nervous to stay at this resort after seeing so many negative reviews but we had an awesome time. Our honest feedback of the resort: The resort is brand new and at the time of our stay, had only been open for 2 weeks. We had an oceanfront king room and the view was amazing. Our balcony was very spacious. The view from the swim up bar pool was to die for. The staff were friendly and our room was kept cleaned and stocked the entire week. I will say, you have to keep in mind you are staying at a RIU, which is not the same level as a Sandals or Dreams resort. There was minimal entertainment in the evening (trivia and music) so if you enjoy show, you will be disappointed. We didn’t mind because we found other things to do. There are several restaurants however they are all “first come, first serve” and not reservations. Again, we didn’t mind this because if the wait was too long, we just went to the buffet which usually had the same food as the restaurant. The most negative experience we had was at the Sports Bar. This is the only bar and food option after 10pm and it is not good. We waited 30 minutes for a drink, and over an hour for a burger and fries. Overall, I would recommend this resort if you want endless food, a great view, and a new resort. We kept the mindset that we were in Cancun and that the resort was brand new. We try not to focus on the minor things.
View from our room on floor 11.
Swim up bar.
Stayed 4 nights in Dec 2025

10/10 Excellent

Matthew

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great stay. Loved the food and drinks. Beach was beautiful. Room was amazing.
Stayed 4 nights in Dec 2025

10/10 Excellent

Penny

Liked: Cleanliness, amenities, property conditions & facilities
There were a few quibbles, like activities that didn't take place, and two queen beds connected. However, overall, the hotel was clean and safe, and the staff were friendly.
Stayed 7 nights in Dec 2025

6/10 Okay

Rosa

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
1-Waited 30 minutes to request a drink at the swim up bar, we left with no drink. 2-The bars only had cheap licor. 3-The restaurants current system doesn’t work- there no reservations so we waited 3 hours to get in the steak house. 4- long lines everyday at all the restaurants ( no reservations allowed) The main issue we had was the emergency alarm going off 3 nights in a row, the first two nights was followed by a false alarm announcement. Third night at 5 am we were evacuated but there was a chaos because there are no stairs sign, nobody knew where the stairs were, we started opening doors until we found the door to the stairs. Nobody from the hotel was outside directing people, after going down 10 floors other guests told us that it was another false alarm ( hotel staff was nowhere to be found) This was our first time taking the whole family to a RIU, we praised them before and now I am very disappointed.
Stayed 5 nights in Dec 2025

4/10 Poor

TRAN

Stayed 6 nights in Dec 2025

4/10 Poor

TRAN

Liked: Cleanliness, staff & service, property conditions & facilities
The room was cleaned due to new building. Staffs are nice. The only part i did not like was the foods. My family stayed for a week but foods are the same everyday. Dining restaurant was limited hours and people for thousands or tourists. The foods are not consider for 5 stars hotel.
Stayed 6 nights in Dec 2025

10/10 Excellent

KA-YEE BECKY

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was our first time visiting Cancun. The weather was great, and the hotel was very new and clean. We faced the ocean and see the sunrise every day. The ocean-view room was particularly nice, and the hotel staff were very friendly and helpful. The food was also good, and the hotel is about a 7-minute walk from the Cancún side. The hotel is very close to the airport and also offers a shuttle bus service. We joined a snorkeling tour booked through the hotel, and the experience was excellent. We also took a boat to Isla Mujeres on our own for a day trip. Using Uber was convenient, and we felt that the safety level was high. However, when we made the reservation, we were expecting two queen-size beds. When we arrived at the hotel, only one king-size bed was arranged, which was slightly inconvenient for three adults. Overall, we highly recommend this hotel.
Stayed 3 nights in Dec 2025