Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

4.5 star property
Luxury property on the beach, with 8 outdoor pools

Photo gallery for Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Outdoor wedding area
Free minibar, in-room safe, desk, blackout curtains
9 restaurants, breakfast, lunch, dinner served; international cuisine
Kayaking
8 outdoor pools, pool umbrellas, pool loungers

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Hot tub
  • Breakfast included
  • Room service
  • All-inclusive
The current price is NZ$476
includes taxes & fees
16 Aug - 17 Aug

Explore the area

View map
Carr Federal 307 Tulum-Cancun Km 332.15, SM31 MZ03, Puerto Morelos, QROO, 77580
  • Moon Palace Golf Club
    ‪15 min drive‬
  • Petempich Bay
    ‪24 min drive‬
  • Puerto Morelos Town Square
    ‪25 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

8.0 out of 10
Very good
(13 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Separate bath and shower
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Family Suite Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Separate bath and shower
  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Jetted bath
  • 172 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential Two Bedroom Suite Swim Out

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Jetted bath
  • 172 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Luxury Family Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Separate bath and shower
  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Ocean View Diamond Club

8.4 out of 10
Very good
(8 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Separate bath and shower
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Diamond Club

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Jetted bath
  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Jetted bath
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Suite Ocean View with Terrace Jacuzzi

7.4 out of 10
Good
(33 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Separate bath and shower
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Ocean View

8.2 out of 10
Very good
(10 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Jetted bath
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Swim Out Diamond Club

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Jetted bath
  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Separate bath and shower
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Jetted bath
  • 353 sq m
  • Ocean view
  • Sleeps 12
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

Luxury Presidential Two Bedroom Suite Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Jetted bath
  • 172 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Jetted bath
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite

7.4 out of 10
Good
(90 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Separate bath and shower
  • 52 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Swim Out Diamond Club

7.0 out of 10
Good
(19 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Separate bath and shower
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Bed

Luxury Presidential One Bedroom Suite Swim Out

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Jetted bath
  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Presidential Two Bedroom Suite Swim Out DC

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Jetted bath
  • 172 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Swim Out

7.8 out of 10
Good
(56 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Separate bath and shower
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Suite with Terrace Jacuzzi

7.6 out of 10
Good
(44 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Separate bath and shower
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Jetted bath
  • 298 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

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About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino. You'll be 10.2 km (6.3 mi) from El Tinto Golf Course and 20.4 km (12.6 mi) from Puerto Morelos Town Square. Highlights at this all-inclusive property include 9 restaurants, 8 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages, detox wraps and body wraps along with access to the sauna. The buffet restaurant, Gourmet Marche, serves international cuisine and is open for breakfast, lunch and dinner. With 4 beach bars and 2 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the 3 outdoor tennis courts and free water park. Business travelers can take advantage of meeting rooms, a conference centre, and a business centre. Other amenities include a casino, a nightclub and free Wi-Fi in public areas. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of free self parking. .Attractions within a 15-minute drive of this 4.5-property class Puerto Morelos property include Moon Palace Golf Club and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

  • Xoximilco - 14 min drive - 10.6 km
  • Moon Palace Golf Club - 15 min drive - 11.2 km
  • Puerto Morelos Beach - 21 min drive - 17.8 km
  • Petempich Bay - 24 min drive - 14.7 km
  • Puerto Morelos Town Square - 25 min drive - 21.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 19 min drive

Restaurants

  • ‪Agave Mexican Cuisine - ‬16 min walk
  • ‪Grand Lobby Bar - ‬15 min drive
  • ‪Grand Central Buffet - ‬16 min drive
  • Agave Mexican Cuisine
  • ‪Cusco - ‬18 min drive

About this property

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Luxury property on the beach, with 8 outdoor pools
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. At Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino, you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 beach bars, 3 swim-up bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Beaux Arts property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 833 guestrooms or units
  • 4 levels
  • 9 dining venues
  • 4 bars on the beach
  • 2 bars by the pool
  • 3 swim-up bars
  • 3 bars or lounges
  • Conference rooms
  • Built in 2014
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino offers 833 accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. 49-inch plasma televisions come with premium cable channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hairdryers.

The on-site spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Portuguese, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 3 bars/lounges
  • 3 swim-up bars
  • 4 beach bars
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Taj
  • Zen

Things to do

  • 12 slot machines
  • 3 outdoor tennis courts
  • 8 gaming tables
  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Casino
  • Children's pool
  • Fishing
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Motor boating
  • Nightclub
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Water skiing
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (91 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public bathroom

More

  • 4 floors
  • Beaux Arts architecture
  • Built in 2014
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch plasma TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 18 August 2025 to 6 December 2025 (completion date subject to change). The following areas are affected:
  • Business centre
  • Front desk
  • Guestrooms
  • Hallway
  • Lobby
  • Meeting facilities
  • Swimming pool
  • Water park

Alternative facilities will be available off-site during the renovation.

During renovations, the property will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 79.20 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Royalton Cancun
Royalton Riviera
Royalton Riviera Cancun All Inclusive Puerto Morelos
Royalton Riviera Hotel
Royalton Riviera Hotel Cancun
Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
Royalton Riviera Cancun Puerto Morelos
Royalton Riviera Cancun Inclu
Royalton Riviera Cancun Resort Spa All Inclusive

Frequently asked questions

What is the cancellation policy at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

As of 15 Aug 2025, prices found for a 1-night stay for 2 adults at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino on 16 Aug 2025 start from NZ$468.5, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Yep, Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino has a free self car park.

Are there any beaches close to Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

The closest beach to Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino is Puerto Morelos Beach (9.8 km).

Is there a spa on site at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Yep, there is an onsite spa at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Swedish massages.

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino have a pool?

Yep, and guests recommend it! Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino has 8 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars. The property will be renovating the swimming pool from August 18 2025 until December 6 2025 (completion date subject to change).

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino features 4 beach bars, 8 outdoor pools and a full-service spa. All guestrooms come with Private jetted baths, 24-hour room service and free minibar items.

What makes Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and private balconies in the guestrooms, help set the scene for a romantic weekend at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino.

Is Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino is a hit with families.

Are there hot tubs in the rooms at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

No, but there are Jetted bath in the guestrooms.

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino serve breakfast?

Yep, free buffet breakfast is available daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

No, Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino does not offer an airport shuttle service.

Is there a bar or restaurant at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Relax with a coldie at the 4 beach bars, 2 poolside bars or 3 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

No, pets and service animals are not allowed.

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 531 out of 1556 reviews
Rating 8 - Good. 344 out of 1556 reviews
Rating 6 - Okay. 272 out of 1556 reviews
Rating 4 - Poor. 173 out of 1556 reviews
Rating 2 - Terrible. 237 out of 1556 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Harsh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent except for the AC
Stayed 6 nights in May 2025

10/10 Excellent

Tammy A

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like my room, it smelled of mold n mildew. And I don’t like making reservations for the dining
Stayed 4 nights in May 2025

10/10 Excellent

Marsha Jean

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
The only thing I didn’t like was making the reservations for the restaurants. I think you should be able to go eat at any restaurant when you want….

10/10 Excellent

Graciela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

yen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
smells of hotel is terrible, staff not friendly and service is not good, time for check in is so long(30-40 minutes), they ask you a long time for upgrade to another service before letting you get the room when you come in
Stayed 6 nights in May 2025

8/10 Good

Beatrice

Liked: Cleanliness, staff & service, property conditions & facilities
Room was cleaned everyday. Wish there wa
Stayed 4 nights in Apr 2025

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2025

10/10 Excellent

Ayisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful
Stayed 4 nights in May 2025

10/10 Excellent

Kiara

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful. Friendly.
Stayed 5 nights in May 2025

6/10 Okay

Girgis

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service
The good thing only from this trip that the service that I got from expedia service by Julio at the resort! Otherwise, never again to this resort for multiple reasons related to the room cleaning and the customer service!
Stayed 3 nights in May 2025

4/10 Poor

Heather

Liked: Staff & service
Food was horrible, lots of mosquitoes
Stayed 3 nights in Apr 2025

10/10 Excellent

Larilin

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from Julio Aguilar, he was very attentive, made sure our stay was good. He exceeded our expectations. 10/10.
Stayed 3 nights in May 2025

10/10 Excellent

Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in May 2025

2/10 Terrible

Billy James

Travelled with family
Disliked: Cleanliness
My stay was going ok until house keeping STOLE 180 dollars from my room.. That ruined my whole trip
Stayed 4 nights in May 2025

4/10 Poor

Jennifer

Travelled with partner
Disliked: Property conditions & facilities
Hello, I’d like to share my experience at this resort of 4 days stays. Our room (6224) was advertised as having an "Ocean View," but there was no view of the ocean from the balcony at best, it should be labeled "Partial Ocean View." The bathtub/jacuzzi had a leak that took two visits to repair, and the shower light was out. Service was inconsistent: dinner at Agave was delayed, at Marché buffet we had to request cappuccinos near the end of breakfast, and Gracie Italian had no cheese available for the pasta and only one dessert option. The hotel app didn’t work properly it showed no restaurant availability, yet many tables were open when we walked in. Facilities are very outdated, the beach area is not appealing, there's no theater for live shows, and the nightclub is extremely small. Although renovations may be coming, we do not plan to return. Server Ramiro at the pool was very attentive since day 1.
Stayed 4 nights in May 2025

8/10 Good

Susan Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall, property was nice.
Stayed 6 nights in May 2025

10/10 Excellent

Marysol

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

4/10 Poor

Omar

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
This property needs to fix there wristband policies. You cant move and place gusts in rooms in sections as the diamond area, and gold wristband area but tell them they cant use any of the amenities or restaurants. Telling elder guest to walk to the other side of the resort because they dont have the right color wristband but have there room in that area. As well its very difficult to book a reservation at any of the restaurants. The best service we received was at the lunch sea food restaurant and Italian at night they provided the best services. Everything else was extremely slow service at bars,pool bars and buffet
Stayed 3 nights in Apr 2025

6/10 Okay

Nicole

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities

No regresaría

El olor en el restaurante principal es insoportable , la gente del hotel es muy amable
Stayed 5 nights in May 2025

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

6/10 Okay

Chris

Stayed 3 nights in May 2025

2/10 Terrible

Isabel

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t even know where to start. Our experience was tainted from the very beginning. Please make sure you check your reservation x10. There were 3 couples in 3 rooms who booked under the all adults site and who were not given rooms on that side, also a room reservation is just a “request” to them on availability, so if you book a king room, it’s not guaranteed even that’s what you paid money for. The rooms are mosquito infested and dirty, blood in the sheets, some beds didnt have a full set of sheets on them. Service staff wouldn’t help you unless you were holding cash in your hand in advance to tip. You could wait up to 40 mins for a drink. I wouldn’t stay here again if I was paid. Book somewhere else!
Stayed 4 nights in May 2025

10/10 Excellent

Heino

Liked: Cleanliness, staff & service, property conditions & facilities
🌞
Stayed 1 night in May 2025

6/10 Okay

Ravinder Singh

Liked: Cleanliness, staff & service, amenities
Staff was really nice. Food was not good. Bed sheets, pillows and pillow covers need to be replaced. Bell boys at the front changed up taxi pricing to and from the resort going to the hotel zone. One day we asked and one of them said that it would be $65 both ways ($130 total). We went the next day as we werent planning on going that day, and he changed the price to $250 round trip, claiming that $250 was the price and he never suggested $130. The beach was nice but lots of seaweed. Food was alright, couldve been better. They dont allow Ubers into the resort so you have to book transfers through Nexus Tours or another transfer service
Stayed 5 nights in Apr 2025

6/10 Okay

gurbax

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property is huge but I felt like I am treated like a number. Staff just pushed around the buck to the next person. Nexus travels not good with communication at all. Even if you book a private cab, changing the arrival time is impossible.
Stayed 3 nights in May 2025