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Seadust Cancún All Inclusive Family Resort

3.5 star property
Family fun on the beach, with 3 outdoor pools, near La Isla Shopping Mall

Photo gallery for Seadust Cancún All Inclusive Family Resort

View from property
Grand Suite, 1 King Bed (Master, Sunset View) | Lake view
3 outdoor pools, pool cabanas (surcharge), pool umbrellas
Premium Suite, 2 Double Beds
9 bars/lounges, swim-up bar, beach bar

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • Room service
  • Housekeeping
The current price is NZ$410
includes taxes & fees
22 May - 23 May

Explore the area

Map
Blvd. Kukulcán Km.17, Lote 52-04, Zona Hotelera, Cancun, QROO, 77500
  • Marlin Beach
    ‪6 min walk‬
  • Cancun Interactive Aquarium
    ‪13 min walk‬
  • La Isla Shopping Mall
    ‪13 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪19 min drive‬

Room options

View all photos for Family Suite, Multiple Beds (King)

Family Suite, Multiple Beds (King)

Family Suite, Multiple Beds (King)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • Partial sea view
  • 55 sq m
  • Sleeps 5
  • 1 Single Bunk Bed and 1 King Bed

View all photos for Deluxe Suite (Double)

Deluxe Suite (Double)

Deluxe Suite (Double)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Suite, 1 King Bed

Premium Suite, 1 King Bed

Premium Suite, 1 King Bed

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • Partial ocean view
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront

Suite, 1 King Bed, Oceanfront

Suite, 1 King Bed, Oceanfront

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • Hill view
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Oceanfront

Suite, 2 Double Beds, Oceanfront

Suite, 2 Double Beds, Oceanfront

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • Ocean view
  • 60 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Suite, 2 Double Beds

Premium Suite, 2 Double Beds

Premium Suite, 2 Double Beds

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • Partial ocean view
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Suite, 1 King Bed (Master, Sunset View)

Grand Suite, 1 King Bed (Master, Sunset View)

Grand Suite, 1 King Bed (Master, Sunset View)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • Lagoon view
  • 62 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed

Standard Suite, 1 King Bed

Standard Suite, 1 King Bed

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Blackout curtains
Sofa bed - king
  • Partial sea view
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Suite, 2 Double Beds

Standard Suite, 2 Double Beds

Standard Suite, 2 Double Beds

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • Partial sea view
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • Lagoon view
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, Multiple Beds (Double)

Family Suite, Multiple Beds (Double)

Family Suite, Multiple Beds (Double)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • Partial sea view
  • 55 sq m
  • Sleeps 5
  • 1 Single Bunk Bed and 2 Double Beds

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About the area

Cancun

An all-inclusive stay in Cancun awaits you at Seadust Cancún All Inclusive Family Resort. Within just a 15-minute stroll, you'll find popular places like La Isla Shopping Mall and Hotel Zone Beaches. Highlights at this beachfront resort include 9 restaurants, 3 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The restaurant, Florencia, serves Italian cuisine and is open for dinner. With 9 lounge bars and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free water park and free kids' club. Additionally, you'll find free Wi-Fi in public areas, a gym and a lazy river. There's also the convenience of free self parking. .This 3.5-property class Zona Hotelera resort is 3.5 km (2.2 mi) from Iberostar Cancun Golf Course and 4.8 km (3 mi) from Gaviota Azul Beach.
View more Resorts in CancunOpens in a new window

What's nearby

  • Kukulcan Plaza Shopping Mall - 1 min walk - 0.0 km
  • Marlin Beach - 6 min walk - 0.5 km
  • Cancun Interactive Aquarium - 13 min walk - 1.1 km
  • La Isla Shopping Mall - 13 min walk - 1.1 km
  • Aquaworld - 3 min drive - 2.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 19 min drive

Restaurants

  • ‪La Veranda - ‬5 min walk
  • ‪El Fish Fritanga - ‬6 min walk
  • ‪Ilios Restaurant - ‬8 min walk
  • ‪mb Restaurant - ‬9 min walk
  • ‪Taboo Cancun - ‬13 min walk

About this property

Seadust Cancún All Inclusive Family Resort

Family fun on the beach, with 3 outdoor pools, near La Isla Shopping Mall
Seadust Cancún All Inclusive Family Resort is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Seadust Cancún All Inclusive Family Resort, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 9 bars/lounges, a beach bar and a swim-up bar. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Cancun resort.

  • 502 guestrooms or units
  • 12 levels
  • 9 dining venues
  • 9 bars or lounges
  • Built in 2006
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Coffee shop
  • Swim-up bar
Seadust Cancún All Inclusive Family Resort offers 502 air-conditioned accommodations with free minibar items and a safe. Rooms open to balconies. 55-inch Smart televisions come with satellite channels.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

The on-site spa has 2 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • 9 bars/lounges
  • 9 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Big Ben
  • Florencia
  • Food Gallery
  • Manhattan
  • Samurai

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Communal pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Lazy river
  • Mini golf
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Living room
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (110 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2006
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 15 June 2024 to 30 April 2025 (completion date subject to change). The following areas are affected:
  • Fitness facilities
  • Spa
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Seadust Cancún All Inclusive Family Resort

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
On-site parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. On-site parties or group events are strictly prohibited. This property uses a grey water recycling system and eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Seadust Cancun Family Resort All Inclusive
Great Parnassus All Inclusive
Great Parnassus Cancun
Great Parnassus Resort
Great Parnassus Resort All Inclusive
Great Parnassus Resort All Inclusive Cancun
Parnassus All Inclusive Resort
Parnassus Great
Parnassus Resort
Seadust Cancun Family All Inclusive
Seadust Cancun Family Resort
Seadust Family Resort
Great Parnassus Family Resort All Inclusive
Great Parnassus Family Inclus

Frequently asked questions

What is the cancellation policy at Seadust Cancún All Inclusive Family Resort?

Seadust Cancún All Inclusive Family Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Seadust Cancún All Inclusive Family Resort?

As of 12 May 2025, prices found for a 1-night stay for 2 adults at Seadust Cancún All Inclusive Family Resort on 22 May 2025 start from NZ$409.86, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Seadust Cancún All Inclusive Family Resort?

Yep, Seadust Cancún All Inclusive Family Resort has a free self car park.

Are there any beaches close to Seadust Cancún All Inclusive Family Resort?

Yep, Seadust Cancún All Inclusive Family Resort is a short 6-minute walk from Hotel Zone Beaches.

Is there a spa on site at Seadust Cancún All Inclusive Family Resort?

Yep, there is an onsite spa at Seadust Cancún All Inclusive Family Resort. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Seadust Cancún All Inclusive Family Resort have a pool?

Yep, and guests love it! Take your pick from 3 outdoor swimming pools, a communal pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Seadust Cancún All Inclusive Family Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Seadust Cancún All Inclusive Family Resort?

Seadust Cancún All Inclusive Family Resort features 3 outdoor pools, a full-service spa and 9 restaurants.

What makes Seadust Cancún All Inclusive Family Resort a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Seadust Cancún All Inclusive Family Resort.

Is Seadust Cancún All Inclusive Family Resort family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Seadust Cancún All Inclusive Family Resort is a hit with families.

Is there a free airport shuttle available at Seadust Cancún All Inclusive Family Resort?

No, Seadust Cancún All Inclusive Family Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Seadust Cancún All Inclusive Family Resort?

Yep, they've got a beach bar and 9 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Seadust Cancún All Inclusive Family Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Seadust Cancún All Inclusive Family Resort?

No, pets and service animals are not allowed.

Seadust Cancún All Inclusive Family Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 963 out of 2196 reviews
Rating 8 - Good. 552 out of 2196 reviews
Rating 6 - Okay. 285 out of 2196 reviews
Rating 4 - Poor. 171 out of 2196 reviews
Rating 2 - Terrible. 225 out of 2196 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anna Stacy

Liked: Cleanliness
Stayed 6 nights in Jan 2025

10/10 Excellent

Victor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and very lovely for kids. Totally recommend and a pleasant experience
Stayed 5 nights in Jan 2025

8/10 Good

Bikash

Stayed 4 nights in Jan 2025

10/10 Excellent

George, Millbrae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entertainment could be upgraded for adults. More shows night time Entertainment.
Stayed 6 nights in Jan 2025

8/10 Good

Meera

Liked: Staff & service, property conditions & facilities
It was good place for the family with kids. We like the food and staff were very kind and hardworking.I was worried about the review left in google as we were traveling with 3 kids age 1- 10 years old. The oldest got stomach aches on the day we were leaving the hotel. But rest of all were fine so not sure what he ate or drank. We weren’t throwing up like other people who had left the review. Workers seems to be doing good job in cleaning.
Stayed 5 nights in Jan 2025

10/10 Excellent

Abraham

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pretty nice good food nice staff
Stayed 7 nights in Jan 2025

10/10 Excellent

Trecia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
My family and I had an amazing time. The room was big and clean. Staff was amazing and food was amazing. No required reservations unless other resorts. Which allowed us to experience all food choices. The only thing I would say is the photo for the gym isn’t what is advertised. Very small and limited equipment
Stayed 3 nights in Jan 2025

2/10 Terrible

Sandy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jan 2025

8/10 Good

Kenneth

Stayed 5 nights in Jan 2025

6/10 Okay

Jakub

Travelled with family
Liked: Staff & service

Average

It is not really a 5 star hotel. It is Ok but worn out and some areas need renovation. It is expensive because it is close to states. For this sort of money you can get 2-3 better quality in Asia. The worst part was the „infinity club”. Huge men looking really doggy trying to convince you to get the membership. Don’t fall for it. That’s the main reason for „average” and a reason why we will not be back at this resort. Food was great!
Stayed 10 nights in Jan 2025

8/10 Good

Kun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
high values
Stayed 3 nights in Jan 2025

10/10 Excellent

Juliana da Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and good options for drink and food.
Stayed 5 nights in Jan 2025

8/10 Good

Jonathan M Saenz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 4 nights in Jan 2025

6/10 Okay

Rachel L

Travelled with family and small children
Room keys stopped working
Stayed 3 nights in Jan 2025

6/10 Okay

Line Marie Nicole

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Everything seems to be about Infinity. Although the staff and the food was excellent, the building is very blah, looks worn down and needs a full refresh. A couple elevators were out the whole time. Workers were hammering by hand to fix the Infinity pool for over 5 days, starting at 8 am. It's understandable that work needs to happen but seriously, 8 hours a day? With a jack hammer? The gift shop is ridiculously overpriced. Not planning on going back or referring.
Stayed 7 nights in Jan 2025

10/10 Excellent

Stanley, Houston

Stayed 4 nights in Dec 2024

4/10 Poor

Alastair Mark, Chicago

Travelled with family
Disliked: Staff & service, property conditions & facilities
The Good: it felt safe; the front line staff were lovely; the food was okay to very good depending on where you ate (the restaurants were very good and the buffet was fine); the location is beautiful; room was clean. The Okay: elevators took a long time and several were out; the property is quite dated, even by developing world standards; the room was musty. The Bad: multiple people in and around the lobby, interrupting guests trying to sell them a product or service/tour (not what you want when you pay that kind of $) if you ignore them they leave you alone but still. We were literally intercepted by someone trying to sell us tours between check-in and our room - 30 seconds into the stay! The LAST thing you want after a day of travel! Not sure if that's a standard practice in Cancun but it was very off-putting. The Terrible: when we were waiting for our transport back to the airport, paint started raining down on us and our personal belongings as a result of work in the lobby and wind! It got in our hair, on our bodies, on our clothing, accessories, phones and luggage. When I returned home I was able to get most of the paint out, but several of our bags and a pair of pants remained splattered with white paint. When I reached out to Seadust the day after, they first ignored me and then they re-routed me to Expedia - this happened in THEIR lobby to THEIR guests!? All I asked for was them to please contact me about replacing the few items I couldn't remove paint from.
Stayed 2 nights in Jan 2025

8/10 Good

Benito

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

8/10 Good

Jenifer

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness
There are several restaurants to try, the beach and waves were awesome! Pool wait staff were nice, especially Joaquin! However he was probably the only staff that provided great service. Restaurant wait staff could care less. Several food options, but often sat so it was cold. The pool snack area said it would open at 1130 and several days the cook would send you away saying it was not open yet, but the food it sitting there. Just rude in general. There was a large group of us and the general consensus was staff were poor and only caterers to luxury members.
Stayed 7 nights in Jan 2025

6/10 Okay

Debra

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Rooms were kept clean and the cleaning staff is great! Very friendly and helpful! The resort is not very handicapped accessible. Especially the pools. The Manhattan and Italian restaurants had great service. The Samurai restaurant had terrible service and didn’t bring some of the food we ordered. The buffet was generally good but food was cold most of the time. The service was not great just trying to get coffee in the morning. The view from our room was beautiful. Most places we have stayed at always had chips,cheese,and pico de gallo for bar snacks but nothing… basically burgers and fries. Over all the family had a great time and loved the waves
Stayed 7 nights in Jan 2025

10/10 Excellent

kasee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is a little run downed. However, we still enjoyed it! The spa and sport courts were closed so we had to find other things to do around the resort. All the staffs were amazing! Overall we would come back!
Stayed 5 nights in Jan 2025

4/10 Poor

Cynthia

Travelled with family
Disliked: Cleanliness
Stayed 5 nights in Nov 2024

2/10 Terrible

Lisa Lauren

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in need of a major repair. Adult pool is drained and not useable. Hallways are filthy, and room service items are left in hall for 24 hours. Pool area does not have adequate lounge chairs (and our travel dates were not peak travel). Linens are not changed daily. Elevator ceiling lights are leaking water. Very disappointed.
Stayed 6 nights in Jan 2025

4/10 Poor

Kamaraj Christopher

Travelled with family
Food and drinks are pathetic
Stayed 4 nights in Dec 2024

6/10 Okay

Maria

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property needs a serious update including the rooms. The restaurants were a let down. The staff was friendly and worked really hard to keep up with the huge demand of guests.
Stayed 7 nights in Dec 2024