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Seadust Cancún All Inclusive Family Resort

3.5 star property
Family fun on the beach, with 3 outdoor pools, near La Isla Shopping Mall

Photo gallery for Seadust Cancún All Inclusive Family Resort

View from property
9 bars/lounges, swim-up bar, beach bar
Free minibar, in-room safe, blackout curtains, iron/ironing board
Beach/ocean view
3 outdoor pools, pool cabanas (surcharge), pool umbrellas

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking available
  • All-inclusive
  • Bar
  • Room service
  • Pool
  • Housekeeping
The current price is NZ$464
includes taxes & fees
20 Dec - 21 Dec

Explore the area

View map
Blvd. Kukulcán Km.17, Lote 52-04, Zona Hotelera, Cancun, QROO, 77500
  • Place, Kukulcan Plaza Shopping Mall
    ‪1 min walk‬
  • Place, Hotel Zone Beaches
    ‪5 min walk‬
  • Place, La Isla Shopping Mall
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

View all photos for Oceanfront Suite King Adults only

Free minibar, in-room safe, blackout curtains, iron/ironing board

Oceanfront Suite King Adults only

8.8 out of 10
Excellent
(38 reviews)

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
Separate bedroom
  • 60 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Suite, 2 Double Beds

Free minibar, in-room safe, blackout curtains, iron/ironing board

Premier Suite, 2 Double Beds

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
Rainfall showerhead
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite 2 double beds

Free minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite 2 double beds

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
Ceiling fan
  • 55 sq m
  • 1 bedroom
  • Partial sea view
  • Sleeps 6
  • 2 Double Beds and 3 Twin Bunk Beds

View all photos for Premium Suite King

Free minibar, in-room safe, blackout curtains, iron/ironing board

Premium Suite King

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
Ceiling fan
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite King

Free minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite King

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
Ceiling fan
  • 1 bedroom
  • Partial ocean view
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds

View all photos for Master Suite King with Jacuzzi

Free minibar, in-room safe, blackout curtains, iron/ironing board

Master Suite King with Jacuzzi

9.4 out of 10
Exceptional
(13 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
  • 55 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front Suite Two Double Beds - Adults Only

Free minibar, in-room safe, blackout curtains, iron/ironing board

Ocean Front Suite Two Double Beds - Adults Only

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Suite King

Free minibar, in-room safe, blackout curtains, iron/ironing board

Standard Suite King

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Suite, 2 Double Beds

Free minibar, in-room safe, blackout curtains, iron/ironing board

Standard Suite, 2 Double Beds

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite King

Shower, rainfall showerhead, eco-friendly toiletries, hair dryer

Deluxe Suite King

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 2 Double Beds

Free minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Suite, 2 Double Beds

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
Ceiling fan
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

Cancun

An all-inclusive stay in Cancun awaits you at Seadust Cancún All Inclusive Family Resort. Within just a 15-minute stroll, you'll find popular places like La Isla Shopping Mall and Hotel Zone Beaches. Highlights at this beachfront resort include 9 restaurants, 3 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The restaurant, Florencia, serves Italian cuisine and is open for dinner. With 9 lounge bars and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free water park and free kids' club. Additionally, you'll find free Wi-Fi in public areas, a gym and a lazy river. There's also the convenience of free self parking. .This 3.5-property class Zona Hotelera resort is 4.9 km (3.1 mi) from Delfines Beach and 3.5 km (2.2 mi) from Iberostar Cancun Golf Course.
View more Resorts in CancunOpens in a new window

What's nearby

  • Kukulcan Plaza Shopping Mall - 1 min walk - 0.1 km
  • Luxury Avenue Shopping Mall - 2 min walk - 0.2 km
  • Hotel Zone Beaches - 5 min walk - 0.4 km
  • Marlin Beach - 5 min walk - 0.4 km
  • La Isla Shopping Mall - 13 min walk - 1.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 19 min drive

Restaurants

  • ‪La Veranda - ‬7 min walk
  • ‪El Fish Fritanga - ‬6 min walk
  • ‪Hacienda Sisal - ‬4 min walk
  • ‪Don Julio Restaurant - ‬7 min walk
  • ‪Ilios Restaurant - ‬8 min walk

About this property

Seadust Cancún All Inclusive Family Resort

Family fun on the beach, with 3 outdoor pools, near La Isla Shopping Mall
Seadust Cancún All Inclusive Family Resort is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Seadust Cancún All Inclusive Family Resort, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 9 bars/lounges, a beach bar and a swim-up bar. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Cancun resort.

  • 502 guestrooms or units
  • 12 levels
  • 9 dining venues
  • 9 bars or lounges
  • Built in 2006
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Coffee shop
  • Swim-up bar
Seadust Cancún All Inclusive Family Resort offers 502 air-conditioned accommodations with free minibar items and a safe. Rooms open to balconies. 55-inch Smart televisions come with satellite channels.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

The on-site spa has 2 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • 9 bars/lounges
  • 9 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Big Ben
  • Florencia
  • Food Gallery
  • Manhattan
  • Samurai

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Communal pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Lazy river
  • Mini golf
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Living room
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (110 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2006
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Seadust Cancún All Inclusive Family Resort

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
On-site parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. On-site parties or group events are strictly prohibited. This property uses a grey water recycling system and eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Seadust Cancun Family Resort All Inclusive
Great Parnassus All Inclusive
Great Parnassus Cancun
Great Parnassus Resort
Great Parnassus Resort All Inclusive
Great Parnassus Resort All Inclusive Cancun
Parnassus All Inclusive Resort
Parnassus Great
Parnassus Resort
Seadust Cancun Family All Inclusive
Seadust Cancun Family Resort
Seadust Family Resort
Great Parnassus Family Resort All Inclusive
Great Parnassus Family Inclus

Frequently asked questions

What is the cancellation policy at Seadust Cancún All Inclusive Family Resort?

Seadust Cancún All Inclusive Family Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Seadust Cancún All Inclusive Family Resort?

As of 10 Dec 2025, prices found for a 1-night stay for 2 adults at Seadust Cancún All Inclusive Family Resort on 12 Dec 2025 start from NZ$463.87, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Seadust Cancún All Inclusive Family Resort?

Yep, Seadust Cancún All Inclusive Family Resort has a free self car park.

Are there any beaches close to Seadust Cancún All Inclusive Family Resort?

Yep, Seadust Cancún All Inclusive Family Resort is a short 6-minute walk from Hotel Zone Beaches.

Is there a spa on site at Seadust Cancún All Inclusive Family Resort?

Yep, there is an onsite spa at Seadust Cancún All Inclusive Family Resort. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does Seadust Cancún All Inclusive Family Resort have a pool?

Yep, and guests love it! Take your pick from 3 outdoor swimming pools, a communal pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Seadust Cancún All Inclusive Family Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Seadust Cancún All Inclusive Family Resort?

Seadust Cancún All Inclusive Family Resort features 3 outdoor pools, a full-service spa and 9 restaurants.

What makes Seadust Cancún All Inclusive Family Resort a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Seadust Cancún All Inclusive Family Resort.

Is Seadust Cancún All Inclusive Family Resort family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Seadust Cancún All Inclusive Family Resort is a hit with families.

Is there a free airport shuttle available at Seadust Cancún All Inclusive Family Resort?

No, Seadust Cancún All Inclusive Family Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Seadust Cancún All Inclusive Family Resort?

Yep, they've got a beach bar and 9 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Seadust Cancún All Inclusive Family Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Seadust Cancún All Inclusive Family Resort?

No, pets and service animals are not allowed.

Seadust Cancún All Inclusive Family Resort Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 1131 out of 2719 reviews
Rating 8 - Good. 661 out of 2719 reviews
Rating 6 - Okay. 383 out of 2719 reviews
Rating 4 - Poor. 232 out of 2719 reviews
Rating 2 - Terrible. 312 out of 2719 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

ARBER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good if you go with kids
Stayed 3 nights in Sep 2025

10/10 Excellent

Crystal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Resort!! Very clean and the atmosphere was very nice. The restaurants were pretty good! Breakfast buffet was the best!
Stayed 3 nights in Sep 2025

8/10 Good

Luz

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was geeat, food ok. But we saw roaches around the kitchen. Shower water takes long time to heat. And worst of all, elevators really bad maintained. Only one working at the time!
Stayed 3 nights in Sep 2025

6/10 Okay

Rafael Jose Blanco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

4/10 Poor

Steven

Travelled with partner
Disliked: Property conditions & facilities
The elevators did not have air conditioning or any air movement in them making the ride from the 11th floor to the ground extremely hot and uncomfortable. also the elevators are very slow.
Stayed 3 nights in Jul 2025

10/10 Excellent

Xiu juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for family
Stayed 5 nights in Aug 2025

10/10 Excellent

Joel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about my stay besides the room Air conditioner, doesn'tcool down quickly. Other then everything else was great....🙏🙏🙏🙏
Stayed 3 nights in Aug 2025

10/10 Excellent

mohammad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its very nice place to stay with kids and the hotel its very safe and the workers are very friendly especially the manager name Adrian he is very friendly and nice person and he is really knowing what he is doing to keep the customer happy i will give a five stars to this hotel and definitely i will go back
Stayed 6 nights in Aug 2025

6/10 Okay

Fengjing

Liked: Staff & service
Disliked: Property conditions & facilities
The room I stay is terrible door is broken and show door doesn’t close good
Stayed 6 nights in Aug 2025

4/10 Poor

Jessenia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice concept of the place but I had roaches in my room (every night) the food was mediocre and the heat in the lobby and buffet area was too much
Stayed 4 nights in Aug 2025

6/10 Okay

James

Travelled with partner
Disliked: Property conditions & facilities
Property is old and dated.
Stayed 4 nights in May 2025

4/10 Poor

therese

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
1 elevator was out of service which caused long lines. Working elevator had no a/c or ventilation. The entire main level, lobby, and buffet restaurant were extremely hot and uncomfortable.
Stayed 4 nights in Aug 2025

2/10 Terrible

Joe

Travelled with partner
Disliked: Staff & service, amenities
This property didn’t allow full access or all inclusive benefits as I paid for. Garbage place
Stayed 3 nights in Aug 2025

8/10 Good

Elizabeth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went for a family vacation. Overall things were fun and enjoyable. My only issue is, they speak Spanish during most activities/entertainment, which leaves non Spanish speakers feeling not considered. Of course I'm aware that's the language in Mexico.
Stayed 5 nights in Aug 2025

6/10 Okay

salvador

Stayed 4 nights in Aug 2025

6/10 Okay

Nikki

Travelled with family
Disliked: Property conditions & facilities
It is an okay resort, the food is okay, the elevators are awful though always out of service and no air in them except one. The resort outside of the room is very hot and humid no air conditioning.
Stayed 5 nights in Aug 2025

8/10 Good

Christopher

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty nice place to stay for the price and especially with family. Only thing is that it is quite hot in this hotel and that's due to the open entrance to the hotel. The heat goes throughout the building, and the elevators are pretty hot as well. The room was very clean, and the AC worked great in there. If you are going to eat in the buffet, I suggest you bring a small towel with you as it gets very warm in that area.
Stayed 4 nights in Aug 2025

4/10 Poor

Damian

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The only good thing here, unfortunately, was the food. Everything else was a huge disappointment. If you don’t mind spending most of your time inside your room with the AC on, then maybe this hotel could work for you. The pool water was as hot as tea, and the buffet had ceiling fans blowing everyone’s hair around the dining hall. Honestly, after a long hot day, it would have been nice to sit down and enjoy a quiet meal in an air-conditioned restaurant. Instead, you’re left sweating through dinner. Definitely not the relaxing experience I was hoping for. The beach was full of seaweed, and so was the ocean… The hotel looks like a cruise ship – it’s huge! Traveling with kids, I have to say this is not a family-friendly place. The zip line is maybe 100 feet long, and on top of that, kids are required to wear sneakers just to get on it. The mini golf was a complete joke! The three-level pool looks nice in the photos, but when someone found poop in one of them, they shut down all three sections. The staff was fine, communication was possible, but overall I honestly think this hotel will soon be closed down just like the one next door. I do not recommend it and will definitely never come back! 08/29/2025
Stayed 5 nights in Aug 2025

2/10 Terrible

Juan Jose

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Bad service
Stayed 5 nights in Aug 2025

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

10/10 Excellent

Beshoy

Liked: Cleanliness, staff & service, property conditions & facilities
Really good
Stayed 6 nights in Aug 2025

6/10 Okay

Erika

This hotel has potential but needs some changes. I think this resort use to be Parnassus. When they say this is a family resort they mean it. There were kids all over and that means kids reaching into the food with their hands, laid back dress, kids spitting the water out of their mouths back into the pool, and taking up the service at the bar. I did have a beautiful experience at the spa but they don't have the sauna or the cold plunge yet as advertised. The rooms were okay but outdated cabinets and beds. There were some stains on the sheets as well. I found several roaches and had a rash so I hope it wasn't from the bed. The room view was amazing and so was the service at the Japanese restaurant and the Manhattan Deli. It was nice that you didn't have to make reservations but it some would be a wait. The buffet area was very hot and the food was bland and basic. It was limited vegetation and vegan options at the restaurants as well.The healthy food grab-and-go salads portions were super small and you had to ask for the dressings. The room service menu had very limited meal options and the drinks were bottom-shelf liquor. They stated the bottles sitting out aka name brands were for members only. Why have so many sitting out? Odd! It has potential but something was just off.
Stayed 4 nights in Aug 2025

6/10 Okay

Nathaniel

Travelled with family and small children
Liked: Cleanliness, staff & service
The property presents very well. The staff is extremely friendly and accommodating. Once you past check in and stay for a little bit it starts to feel like a budget friendly place that locals vacation at. The food is average at best. There are options but not really, if that makes sense. There were several elevators down so me and my kids mostly walked down the stairs because waiting would take forever. We had an AC issue in our first room and they switched us the second night but we still couldn’t control the coolness of the AC. The water park consists of a few slides and one was down the entire trip. Honestly for the price and for a 3 day stay it was ok. The staff is very helpful and accommodating so they will listen and try to help but it is what it is.
Stayed 3 nights in Aug 2025

6/10 Okay

Naysaun

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The cleaning lady popped our birthday balloons and ripped the decorations down for no reason
Stayed 4 nights in Aug 2025

2/10 Terrible

Jeovana

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was meant to be a special, peaceful getaway with our baby—but it turned into the most heartbreaking and disappointing trip we’ve ever taken. It started with a bug in our first room, which forced us to switch right after arriving. The second room had a broken air conditioner that failed again that night. The cooler didn’t work either. With a baby, comfort isn’t a luxury—it’s a necessity—and we didn’t have it. From Day 2 to Day 4, no one came to clean our room. Diapers and mess piled up, and we felt forgotten. It wasn’t until I finally sent a message that housekeeping showed up. We shouldn’t have had to ask for basic care. Then I was removed from a beach bed by staff, told it was for a “higher tier” guest—something never explained at booking or check-in. I wasn’t offered an upgrade or choice. Just told to move, in front of everyone. It was humiliating. The food was good, but drinks were a letdown—bland and limited. The pool bar was closed, and no one ever came around. It felt like we didn’t matter. We came here hoping to rest, make memories, and enjoy time as a family. Instead, we left feeling ignored, embarrassed, and exhausted. We won’t return—and I wouldn’t recommend this place to any family. It hurts to say this, but this trip left us heartbroken.
Stayed 7 nights in Aug 2025