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Secrets Mirabel Resort & Spa – Adults Only – All Inclusive

4.5 star property
Adults-only beachfront property with 3 outdoor pools

Photo gallery for Secrets Mirabel Resort & Spa – Adults Only – All Inclusive

12 restaurants, breakfast, dinner, brunch served; Peruvian cuisine
42-inch flat-screen TV with cable channels, TV
3 outdoor pools, free pool cabanas, pool umbrellas
Grand Ocean Room
View from property

Popular amenities

  • Pool
  • Bar
  • Hot tub
  • All-inclusive
  • Room service
  • Spa

Explore the area

Map
Ave Kukulcan Km 19.5 Hotel Zone, Cancun, QROO, 77500
  • El Rey Ruins
    ‪10 min walk‬
  • Iberostar Cancun Golf Course
    ‪11 min walk‬
  • Delfines Beach
    ‪11 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪16 min drive‬

Room options

Preferred Club Governor Suite Ocean Front Plunge Pool

Highlights

Air conditioning
HDTV
Eco-friendly toiletries
Hairdryer
Minibar
Eco-friendly cleaning supplies
Free bottled water
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

Preferred Club Ocean Front Plunge Pool Terrace King

Highlights

Air conditioning
HDTV
Eco-friendly toiletries
Hairdryer
Minibar
Eco-friendly cleaning supplies
Free bottled water
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

Deluxe Lagoon View Balcony King

Highlights

Air conditioning
HDTV
Eco-friendly toiletries
Hairdryer
Minibar
Eco-friendly cleaning supplies
Free bottled water
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

Deluxe Lagoon View King

Highlights

Air conditioning
HDTV
Eco-friendly toiletries
Hairdryer
Minibar
Eco-friendly cleaning supplies
Free bottled water
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

Deluxe Lagoon View Balcony Double

Highlights

Air conditioning
HDTV
Eco-friendly toiletries
Hairdryer
Minibar
Eco-friendly cleaning supplies
Free bottled water
Coffee/tea maker
  • Sleeps 3
  • 2 Double Beds

Deluxe Ocean View Balcony Double

Highlights

Air conditioning
HDTV
Eco-friendly toiletries
Hairdryer
Minibar
Eco-friendly cleaning supplies
Free bottled water
Coffee/tea maker
  • Sleeps 3
  • 2 Double Beds

Deluxe Ocean View King

Highlights

Air conditioning
HDTV
Eco-friendly toiletries
Hairdryer
Minibar
Eco-friendly cleaning supplies
Free bottled water
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

Tropical View Balcony Double

Highlights

Air conditioning
HDTV
Eco-friendly toiletries
Hairdryer
Minibar
Eco-friendly cleaning supplies
Free bottled water
Coffee/tea maker
  • Sleeps 3
  • 2 Double Beds

Tropical View Balcony King

Highlights

Air conditioning
HDTV
Eco-friendly toiletries
Hairdryer
Minibar
Eco-friendly cleaning supplies
Free bottled water
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Sian Ka'an Room

Minibar, in-room safe, WiFi

Sian Ka'an Room

Highlights

Balcony
Air conditioning
HDTV
Eco-friendly toiletries
Hairdryer
Minibar
Eco-friendly cleaning supplies
Free bottled water
  • Sleeps 2
  • 1 King Bed

View all photos for No Reembolsable

Minibar, in-room safe, WiFi

No Reembolsable

Highlights

Air conditioning
HDTV
Eco-friendly toiletries
Hairdryer
Minibar
Eco-friendly cleaning supplies
Free bottled water
Coffee/tea maker
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Ocean Room

Grand Ocean Room

Grand Ocean Room

Highlights

Air conditioning
HDTV
Eco-friendly toiletries
Hairdryer
Minibar
Eco-friendly cleaning supplies
Coffee/tea maker
Free bottled water
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Presidential Suite Two Bedroom

Highlights

Air conditioning
HDTV
Eco-friendly toiletries
Hairdryer
Minibar
Eco-friendly cleaning supplies
Free bottled water
Coffee/tea maker
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Deluxe Ocean View Balcony King

Highlights

Air conditioning
HDTV
Eco-friendly toiletries
Hairdryer
Minibar
Eco-friendly cleaning supplies
Free bottled water
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

Presidential Suite

Highlights

Air conditioning
HDTV
Eco-friendly toiletries
Hairdryer
Minibar
Eco-friendly cleaning supplies
Free bottled water
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

Preferred Club Lagoon View Plunge Pool Terrace King

Highlights

Air conditioning
HDTV
Eco-friendly toiletries
Hairdryer
Minibar
Eco-friendly cleaning supplies
Free bottled water
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

Preferred Club Premium Ocean Front Terrace King

Highlights

Air conditioning
HDTV
Eco-friendly toiletries
Hairdryer
Minibar
Eco-friendly cleaning supplies
Free bottled water
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Habitacion Grand

Minibar, in-room safe, WiFi

Habitacion Grand

Highlights

Air conditioning
HDTV
Eco-friendly toiletries
Hairdryer
Minibar
Eco-friendly cleaning supplies
Free bottled water
Coffee/tea maker
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Preferred Club Junior Suite Ocean Front King

Highlights

Air conditioning
HDTV
Eco-friendly toiletries
Hairdryer
Minibar
Eco-friendly cleaning supplies
Free bottled water
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

Preferred Club Master Suite Ocean Front Plunge Pool

Highlights

Air conditioning
HDTV
Eco-friendly toiletries
Hairdryer
Minibar
Eco-friendly cleaning supplies
Free bottled water
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

Preferred Club Junior Suite Ocean Front Double

Highlights

Air conditioning
HDTV
Eco-friendly toiletries
Hairdryer
Minibar
Eco-friendly cleaning supplies
Free bottled water
Coffee/tea maker
  • Sleeps 3
  • 2 Double Beds

Preferred Club Premium Ocean Front Plunge Pool Terrace King

Highlights

Air conditioning
HDTV
Eco-friendly toiletries
Hairdryer
Minibar
Eco-friendly cleaning supplies
Free bottled water
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

Penthouse Suite

Highlights

Air conditioning
HDTV
Eco-friendly toiletries
Hairdryer
Minibar
Eco-friendly cleaning supplies
Free bottled water
Coffee/tea maker
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

Preferred Club Junior Suite Swim Out King

Highlights

Air conditioning
HDTV
Eco-friendly toiletries
Hairdryer
Minibar
Eco-friendly cleaning supplies
Free bottled water
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

Preferred Club Ocean Front Terrace King

Highlights

Air conditioning
HDTV
Eco-friendly toiletries
Hairdryer
Minibar
Eco-friendly cleaning supplies
Free bottled water
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

A luxury stay in Cancun awaits you at Secrets Mirabel Resort & Spa – Adults Only – All Inclusive. Within just a 15-minute stroll, you'll find popular places like Iberostar Cancun Golf Course and Delfines Beach. Highlights at this all-inclusive property include 12 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing day at Sensoria Spa can include massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The restaurant, Sakura Sunset, serves Peruvian cuisine and is open for dinner. With 2 beach bars and 11 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the 2 hot tubs and golf course. Other amenities include a nightclub, a gym and a sauna. There's also free self parking, along with the convenience of car rentals on site. .Attractions within a 10-minute drive of this 5-property class Zona Hotelera property include La Isla Shopping Mall and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

  • El Rey Ruins - 10 min walk - 0.9 km
  • Iberostar Cancun Golf Course - 11 min walk - 1.0 km
  • Delfines Beach - 11 min walk - 1.0 km
  • Aquaworld - 5 min drive - 5.3 km
  • Ventura Park Cancun - 8 min drive - 8.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 13 min drive

Restaurants

  • ‪Zai - ‬3 min walk
  • ‪Sun Palace - ‬13 min walk
  • ‪Km 19.5 - ‬11 min walk
  • ‪Bogavante Restaurant - ‬7 min walk
  • ‪Navios - ‬11 min walk

About this property

Secrets Mirabel Resort & Spa – Adults Only – All Inclusive

Adults-only beachfront property with 3 outdoor pools
Secrets Mirabel Resort & Spa – Adults Only – All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. Summer fun is a breeze at Secrets Mirabel Resort & Spa – Adults Only – All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools and enjoy a treatment at the full-service spa.

There are 12 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 11 bars/lounges. A computer station is on site and WiFi is available in public spaces for a fee. This Art Deco property also offers a steam room, a fitness centre and a garden. You'll have access to the outdoor pool at a partner property. Self parking is free.

  • 1 guestroom or unit
  • 1 building
  • 8 levels
  • 12 dining venues
  • 2 bars on the beach
  • 11 bars or lounges
  • Built in 1995
  • Nightclub
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Water dispenser
  • Coffee shop
  • Swim-up bar
Guest accommodation at Secrets Mirabel Resort & Spa – Adults Only – All Inclusive offers minibars and a safe. 42-inch flat-screen televisions come with cable channels.

Bathrooms include complimentary toiletries and hairdryers. In-room wireless Internet access is available for a surcharge. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Sensoria Spa has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

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Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • 11 bars/lounges
  • 12 restaurants
  • 2 beach bars
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Benazuza ($)
  • Black Hole ($)
  • Moonlight
  • Sakura Sunset
  • The Box

Things to do

  • 2 hot tubs
  • 3 outdoor pools
  • 9-hole golf course
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Full-service spa
  • Gym
  • Nightclub
  • Outdoor pool (guest access)
  • Piano
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Sauna

Accessibility

  • Lift

More

  • 1 building
  • 8 floors
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1995
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Spring Break deposit: USD 30 per stay for guests aged under 26 years old staying between 01 February and 30 April

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • In-room safe fee: USD 5 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Oasis Sens Adults
Oasis Sens Adults Only
Oasis Sens Adults Only All Inclusive
Oasis Sens Adults Only All Inclusive Cancun
Oasis Sens Adults Only Cancun
Oasis Sens All Inclusive
Grand Oasis Sens Adults All Inclusive Cancun
Grand Oasis Sens Adults All Inclusive All-inclusive property
Grand Oasis Sens Adults Cancun
Grand Oasis Sens Adults
Grand Oasis Sens Adults Only All Inclusive
Oasis Sens Adults Only Inclus
The Sens Cancun All Inclusive
Oasis Sens Inclusive Inclusive
Grand Oasis Sens Adults Only All Inclusive
Grand Oasis Sens - Adults Only All Inclusive Cancun
Grand Sens Cancun by Oasis Adults Only All Inclusive

Frequently asked questions

What is the cancellation policy at Secrets Mirabel Resort & Spa – Adults Only – All Inclusive?

Secrets Mirabel Resort & Spa – Adults Only – All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Secrets Mirabel Resort & Spa – Adults Only – All Inclusive?

Yep, Secrets Mirabel Resort & Spa – Adults Only – All Inclusive has a free self car park.

Are there any beaches close to Secrets Mirabel Resort & Spa – Adults Only – All Inclusive?

Yep, Secrets Mirabel Resort & Spa – Adults Only – All Inclusive is a short 11-minute walk from Delfines Beach. Fun beach activities include yoga, volleyball and scuba diving.

Is there a spa on site at Secrets Mirabel Resort & Spa – Adults Only – All Inclusive?

Yep, Sensoria Spa is available for guests. It has 2 hot tubs and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Secrets Mirabel Resort & Spa – Adults Only – All Inclusive have a pool?

Secrets Mirabel Resort & Spa – Adults Only – All Inclusive has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at Secrets Mirabel Resort & Spa – Adults Only – All Inclusive?

Secrets Mirabel Resort & Spa – Adults Only – All Inclusive features 2 beach bars, 3 outdoor pools and 2 hot tubs.

Is Secrets Mirabel Resort & Spa – Adults Only – All Inclusive family-friendly?

No, Secrets Mirabel Resort & Spa – Adults Only – All Inclusive is an adults-only property.

Is there a free airport shuttle available at Secrets Mirabel Resort & Spa – Adults Only – All Inclusive?

No, Secrets Mirabel Resort & Spa – Adults Only – All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Secrets Mirabel Resort & Spa – Adults Only – All Inclusive?

Relax with a coldie at the 2 beach bars or 11 lounge bars, and grab a meal at the onsite restaurant that serves Peruvian cuisine.

What time are check-in & check-out at Secrets Mirabel Resort & Spa – Adults Only – All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Secrets Mirabel Resort & Spa – Adults Only – All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Secrets Mirabel Resort & Spa – Adults Only – All Inclusive?

Yep, Secrets Mirabel Resort & Spa – Adults Only – All Inclusive has a 9-hole golf course.

Secrets Mirabel Resort & Spa – Adults Only – All Inclusive Reviews

Reviews

5.8
Rating 10 - Excellent. 143 out of 996 reviews
Rating 8 - Good. 241 out of 996 reviews
Rating 6 - Okay. 198 out of 996 reviews
Rating 4 - Poor. 180 out of 996 reviews
Rating 2 - Terrible. 234 out of 996 reviews

6.4/10

Cleanliness

6.6/10

Staff & service

6.2/10

Amenities

5.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The hotel architecture is amazing. But food and staff are not.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in experience was poor. The hotel was hours late in providing our room upon check in at the correct time. But after a few words with management we were upgraded and couldn’t have been happier with our room and the service from then on.
Stayed 3 nights in Mar 2019

8/10 Good

Corey, New York, NY

Travelled with family
Liked: Cleanliness, staff & service, amenities
Construction was taking place during my stay. Beautiful view of the ocean though.
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay it was my second time staying at this location
Stayed 3 nights in Nov 2018

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
This review is for “the Pyramid at Grand Oasis”. We booked for the “Grand Oasis Sens” but without any notice they changed us to the Pyramid, which were very noise at night in the room we stayed, people were laughing, screaming, singing and parting until very late night. Plus lots of noise from the cassino machines. Our bedroom was not sound proof and we couldn’t relax and sleep well all night. Also, the room was quite old and in need of a renovation: old bathtub, faucets, bed etc, remote control problem. Our window was facing the roof of a building where the only thing we could see was antenas and concrete. Nonetheless, we still had a great time, very nice restaurants with excellent assortment of food. (Almost no vegetarian options though). Very friendly, dedicated and helpful staff, which they would take their time and effort to help in whatever situation we needed.
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was overall very nice. However, when we got to our room, we had difficulties with the showerhead, it wasn't working properly. My parents definitely still had a good time
Stayed 4 nights in Mar 2019

6/10 Okay

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities
Dont stay here. The security guards communicate with each other to see which guests are drunk and then go into their rooms to rob them. They have the key to all the safety lock boxes. No se queden aqui. Los guardianes se meten al cuarto y roban con la ayuda de unos miembros de limpieza tambien
Stayed 5 nights in Jun 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
The pyramid @ grand oasis is nowhere close to a 5 star property. The rooms are old with no special amenities, just the basic ones. Everything from the soap to the room layout was dissapointing. The rooms look bigger in the pictures and nicer (as you’d expect a 5-star resort to have) but they are not! The beds are not comfy and you will know that as soon you sit on them. The black band gives you access to a couple nice restaurants and thats the only time we felt that it was useful. Rest of the experience is pretty similar to that of the blue band (basic). There rooms are old like i mentioned so even when you talk at night, people in the next room can hear you. We
Stayed 4 nights in Jun 2019

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that everything was convenient as far as the all-inclusiveness. The other people there for the weekend made it fun to stay at the hotel and make use of the all-inclusive perks.
Stayed 4 nights in May 2019

2/10 Terrible

Verified traveller

Stayed 5 nights in May 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
First I’d like to say, it takes A LOT for me to get upset and/or leave a negative review, even if I feel wronged in some way. For the most part, I held my tongue on the negative things my husband and I noticed for sake of trying to enjoy our stay. Now I MUST say, this has been the worst stay I’ve experienced!!! For starters, it is frustrating that the closing of the hotel was NOT disclosed prior to booking our stay. Apparently the hotel was closing down the same day we were scheduled to check out and according to the hotel, your company was aware of their plan to close, at least 4 months in advance. Had we been made aware of this up front, we could have made a different choice on where we wanted to stay. We booked for 6 days here. The first few days, although not the best food and drinks, seemed OKAY. 3 days in, service really started to decline. The service became more lack luster, food being served cold and bland; drinks were served watery and when you asked for a remake or something better, attitudes were given by the service members, not all of
Stayed 6 nights in May 2019

4/10 Poor

Sidney

Disliked: Cleanliness, staff & service
Stayed 3 nights in May 2019

2/10 Terrible

Verified traveller

Stayed 4 nights in May 2019

2/10 Terrible

Verified traveller

Stayed 5 nights in May 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Amenities
We paid for the upgrade which was suppose to include room service everyday. Our room did get made up everyday but our minibar never got updated even after we called and asked for it to be restocked. We are not drinkers so the only thing we used was the waters, chips and some chocolate. Often times we would try and call and no one would answer. we would go down to the desk and still they did not restock.
Stayed 6 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was fantastic my 2nd year in a row going here loved everything just sad it will no longer be and adult only establishment
Stayed 7 nights in May 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in May 2019

2/10 Terrible

JeffVZ, New York City

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The Grand Oasis Sens is closing on May 29, 2019 to undergo renovation and open under new management. Had we known this when booking we would not have selected this property. We paid $400 extra for an upgraded room with ocean view and King bed but got 2 double beds facing an adjacent hotel an the Air Conditioning did not work. When asked to move rooms we were told the resort was sold out but the place was empty, we have photos to prove how vacant the property was. Then we were moved to another room on our last night. Half the restaurants were closed, spa closed, bars closed and dangerous construction everywhere, workers ripping out the ceiling in hallways and lobby while guests walk by. The staff did not care about any customer requests. Absolute Horrible Experience!!
Stayed 5 nights in May 2019

8/10 Good

Stacy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is lovely and very well kept. Lots to do and see. However, we were very surprised by how rude some of the waitstaff was to us.
Stayed 4 nights in May 2019

4/10 Poor

Verified traveller

Stayed 4 nights in May 2019

2/10 Terrible

Verified traveller

Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
I don’t like the food much as other resort I Ben The staff no to friendly like others resorts Few people very nice Like the lady clean my room Esteban the waiter and Jonathan the bartender
Stayed 4 nights in May 2019

2/10 Terrible

VD

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole vacation wasn't a pleasant experience! I won't reccomend anyone to stay here
Stayed 4 nights in May 2019