Fiesta Americana Condesa Cancun All Inclusive

4.0 star property
Family fun on the beach, with 2 outdoor pools, near Aquaworld

Photo gallery for Fiesta Americana Condesa Cancun All Inclusive

2 outdoor pools, pool umbrellas, pool loungers
Outdoor banquet area
Aerial view
Premium bedding, down duvets, pillow-top beds, minibar
Outdoor banquet area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Bar
  • All-inclusive
The current price is NZ$580
includes taxes & fees
15 May - 16 May

Explore the area

Map
Blvd. Kukulkan km 16.5, Zona Hotelera, Cancun, QROO, 77500
  • Aquaworld
    ‪3 min walk‬
  • Iberostar Cancun Golf Course
    ‪16 min walk‬
  • La Isla Shopping Mall
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

2 Bedroom Master Suite

Highlights

Deck/patio
Separate dining area
Private outdoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
  • 114 sq m
  • Ocean view
  • Sleeps 8
  • 2 Double Beds and 1 King Bed

Suite (Honey Moon)

Highlights

Deck/patio
Separate dining area
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
  • 60 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed (Fiesta Club, Ocean Front)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Pillow-top bed
Premium bedding
Blackout curtains
  • 36 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

Premium Room, 2 Double Beds (Fiesta Club, Ocean Front)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Pillow-top bed
Premium bedding
Blackout curtains
Down duvet
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Premium Room, 1 King Bed, Non Smoking, Oceanfront

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Pillow-top bed
Premium bedding
Blackout curtains
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Premium Room, 1 King Bed, Non Smoking, Sunset View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Pillow-top bed
Premium bedding
Blackout curtains
  • 36 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

Premium Room, 1 King Bed, Non Smoking, Garden View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Pillow-top bed
Premium bedding
Blackout curtains
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

Premium Room, 2 Double Beds, Non Smoking, Ocean View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Pillow-top bed
Premium bedding
Blackout curtains
Down duvet
  • 36 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Premium Room, 2 Double Beds, Non Smoking, Oceanfront

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Pillow-top bed
Premium bedding
Blackout curtains
Down duvet
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Premium Room, 2 Double Beds, Non Smoking, Sunset View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Pillow-top bed
Premium bedding
Blackout curtains
Down duvet
  • 36 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Premium Room, 2 Double Beds, Non Smoking, Garden View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Pillow-top bed
Premium bedding
Blackout curtains
Down duvet
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

Premium Room, 2 Double Beds (with Plunge Pool)

Highlights

Deck/patio
Private pool
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Pillow-top bed
Premium bedding
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

Premium Room, 1 King Bed (with Plunge Pool)

Highlights

Deck/patio
Private pool
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Pillow-top bed
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Premium Room, 2 Double Beds (Fiesta Club - Sunset View)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Pillow-top bed
Premium bedding
Blackout curtains
Down duvet
  • 36 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Premium Room, 1 King Bed (Fiesta Club - Sunset View)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Pillow-top bed
Premium bedding
Blackout curtains
  • 36 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

Family Suite

Highlights

Deck/patio
Separate dining area
Private outdoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
  • 78 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Premium Suite, 1 King Bed, Non Smoking (Master)

Highlights

Deck/patio
Separate dining area
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
  • 78 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Premium Room, 1 King Bed, Non Smoking, Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Pillow-top bed
Premium bedding
Blackout curtains
  • 36 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

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About the area

Cancun

An all-inclusive stay in Cancun awaits you at Fiesta Americana Condesa Cancun All Inclusive. You'll be 0.3 km (0.2 mi) from Aquaworld and 3.5 km (2.2 mi) from La Isla Shopping Mall. Highlights at this beachfront property include 10 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Miiluma Spa can include deep-tissue massages, hot stone massages and body wraps along with hydrotherapy and reflexology. The buffet restaurant, Kalmia, serves international cuisine and is open for breakfast, lunch and dinner. With 3 poolside bars and 2 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. Other amenities include free Wi-Fi in public areas, a conference centre and a children's swimming pool. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of car rentals on site. .Sights within a 20-minute drive of this 4-property class Zona Hotelera property include Cinemex La Isla Cancun and Puerto Cancun Marina Town Center.

What's nearby

  • Aquaworld - 3 min walk - 0.3 km
  • Maya Museum of Cancun - 13 min walk - 1.1 km
  • Iberostar Cancun Golf Course - 16 min walk - 1.4 km
  • Delfines Beach - 3 min drive - 3.2 km
  • La Isla Shopping Mall - 5 min drive - 3.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 16 min drive

Restaurants

  • ‪Coyote Loco - ‬4 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪BlueAgave - ‬8 min walk
  • ‪Market Place - ‬7 min walk
  • ‪Rosa Negra - Cancún - ‬4 min walk

About this property

Fiesta Americana Condesa Cancun All Inclusive

Family fun on the beach, with 2 outdoor pools, near Aquaworld
Fiesta Americana Condesa Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Fiesta Americana Condesa Cancun All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 2 bars/lounges. WiFi is free in public spaces. This Colonial property also offers a complimentary children's club, a children's pool and a health club. Limited free parking is available on a first-come, first-served basis. A complete renovation of Fiesta Americana Condesa Cancun All Inclusive was completed in December 2019.

This 4-star Cancun property is smoke free.

  • 507 guestrooms or units
  • 8 levels
  • 3 buildings
  • 10 dining venues
  • 3 bars by the pool
  • 2 bars or lounges
  • Conference rooms
  • 21600 sq ft of conference space
  • 2007 sq. m of conference space
  • Built in 1989
  • Karaoke
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Swim-up bar
Fiesta Americana Condesa Cancun All Inclusive offers 507 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Pillowtop beds feature down duvets and premium bedding. 55-inch flat-screen televisions come with premium satellite channels.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Hairdryers, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Miiluma Spa has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • 10 restaurants
  • 2 bars/lounges
  • 3 poolside bars
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Mexicano
  • Kalmia
  • Rosato
  • San Telmo
  • Thai Kunn

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Bingo
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Karaoke
  • Music library
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Free cot
  • In-room babysitting
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • Conference centre (21,600 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Lift (150 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 3 buildings
  • 8 floors
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 1989
  • Colonial architecture
  • Communal living room
  • Lifeguards
  • Reception hall
  • Renovated entire property - December 2019
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 89 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 44 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 4 years old or younger stays free per registered adult when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.02 per accommodation, per night
  • Sanitation services: USD 5 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 89 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. On-site parties or group events are strictly prohibited.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 4 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Condesa Fiesta Americana
Cancun Fiesta Americana Condesa
Fiesta All Inclusive Cancun
Fiesta Americana Condesa
Fiesta Americana Condesa All Inclusive
Fiesta Americana Condesa All Inclusive Cancun
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Fiesta Americana Condesa Cancun All Inclusive
Fiesta Condesa
Fiesta Condesa Americana All Inclusive
Fiesta Americana Cancun
Fiesta Americana Condesa Cancun All Inclusive Hotel Cancun
Fiesta Americana Condessa Cancun
Fiesta Americana Condesa All Inclusive All-inclusive property
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Fiesta Americana Cancun
Fiesta Americana Condesa All Inclusive Hotel
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Hotel Fiesta Americana Condesa Cancun - All Inclusive
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Cancun Fiesta Americana Condesa Cancun - All Inclusive Hotel
Fiesta Americana Condesa Cancun - All Inclusive Cancun
Fiesta Americana Condesa Cancun All Inclusive Cancun

Frequently asked questions

What is the cancellation policy at Fiesta Americana Condesa Cancun All Inclusive?

Fiesta Americana Condesa Cancun All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Fiesta Americana Condesa Cancun All Inclusive?

As of 8 May 2025, prices found for a 1-night stay for 2 adults at Fiesta Americana Condesa Cancun All Inclusive on 15 May 2025 start from NZ$564.97, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Fiesta Americana Condesa Cancun All Inclusive?

Yep, Fiesta Americana Condesa Cancun All Inclusive has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to Fiesta Americana Condesa Cancun All Inclusive?

Yep, Fiesta Americana Condesa Cancun All Inclusive is a short 16-minute walk from Ballenas Beach. Fun beach activities include volleyball, jet skiing and surfing. You can also find motor boats.

Is there a spa on site at Fiesta Americana Condesa Cancun All Inclusive?

Yep, Miiluma Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Fiesta Americana Condesa Cancun All Inclusive have a pool?

Yep, and guests love it! Fiesta Americana Condesa Cancun All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Fiesta Americana Condesa Cancun All Inclusive?

Fiesta Americana Condesa Cancun All Inclusive features 3 poolside bars, 2 outdoor pools and a full-service spa. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Fiesta Americana Condesa Cancun All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Fiesta Americana Condesa Cancun All Inclusive.

Is Fiesta Americana Condesa Cancun All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Fiesta Americana Condesa Cancun All Inclusive is a hit with families.

Is there a free airport shuttle available at Fiesta Americana Condesa Cancun All Inclusive?

No, Fiesta Americana Condesa Cancun All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Fiesta Americana Condesa Cancun All Inclusive?

Relax with a coldie at the 3 poolside bars or 2 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Fiesta Americana Condesa Cancun All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Fiesta Americana Condesa Cancun All Inclusive?

Dogs are welcome at Fiesta Americana Condesa Cancun All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 20 kg per pet.

Is there a golf course on site at Fiesta Americana Condesa Cancun All Inclusive?

There isn't one on site, but Iberostar Cancun Golf Course is a short 13-minute walk away.

Fiesta Americana Condesa Cancun All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 2331 out of 3718 reviews
Rating 8 - Good. 785 out of 3718 reviews
Rating 6 - Okay. 325 out of 3718 reviews
Rating 4 - Poor. 145 out of 3718 reviews
Rating 2 - Terrible. 132 out of 3718 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Michael Edward

Travelled with partner
Liked: Cleanliness, staff & service
Food was below average, drinks were inconsistent. The older gentleman at the beach bar was amazing. The rest of the bartenders were subpar. There was not much in the way of entertainment. We never had the vip breakfast, it was never opened. They have 5 resturants. 2 or 3 were closed each night which made waiting every night for over an hour frustrating. I went to this resort about 10 years ago, we will never return.
Stayed 7 nights in Jan 2025

4/10 Poor

EDGAR

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Check-in was difficult, we arrived in the morning, I called to ask if they had early check-in, they informed me that after 10am they have rooms available, I was on my way, see you in 15 mins.,I said. Upon arrival, I was told they had no rooms for 10am check-in. We appreciated that they allowed us the use of the amenities, we were having breakfast when I received a text that my room was ready, I made my way to the front desk, I was told that it was not ready, frustrating, yes.Our room was ready at 12, fine, we were early. Later, our safe began to make sounds, all night, next day called them to fix, they did, that night same thing, I asked them to turn it off as we were not using it. This same person asked if we were celebrating a special occasion, we let him know that it was a birthday trip. He said that they could decorate her room, we gave him all the info for the other room. this was at 10am. We spent hours at the pool to give them time to decorate, come 3pm, nothing. I checked with concierge, Elena told me that they had the request to decorate, I asked if they could expedite it. she said she would ask but I doubt it.Long story short, room was not decorated and we never received an apology. we had brought our own decorations, we decorated last minute, at 6:30. After 2 days drinks were still warm, they brought new fridge. Rafael in concierge was rude, Norma an associate can't tell time, she made our reservation for 6, but said 8, a plus, the Italian restaurant fit us in.
Stayed 4 nights in Feb 2025

10/10 Excellent

yao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
很好的酒店
Stayed 7 nights in Jan 2025

10/10 Excellent

Cali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

John, Medina

Stayed 4 nights in Feb 2025

6/10 Okay

Nina

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The beach on which this hotel is located is stunning. But that’s where the positive experience ends. The hotel itself is extremely dated. The food was not very good - tasted very bland. I was at another all inclusive hotel in Cancun a month prior to this one, and the food was delicious. The staff…. The entire time they make you feel like you are in their way, or that you bother them. It doesn’t seem like they have a great work culture at this hotel, because it translates through how the staff is treating their guests. Visited a Hilton in Cancun, and had the opposite experience, where staff really put the comfort of their guests first, and it felt though ever little detail. If you want a good beach, you can stay here. If you want to enjoy your stay - this is not the hotel.
Stayed 2 nights in Feb 2025

10/10 Excellent

Diane Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very friendly and professional. The entire resort was very clean. We were able to dine at each restaurant without needing reservations.
Stayed 4 nights in Jan 2025

10/10 Excellent

Omeed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great vacation!

The staff are there for you. Very friendly and willing to help. In general, everything was great!
Stayed 4 nights in Jan 2025

10/10 Excellent

Travis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved this resort. The pools were amazing, the property, the staff, buffet could use some help but all the restaurants we ate at were amazing. The rooms room nice and clean but could use a little updating. But if that is the only thing I can complain about then that should tell you something about this place. Would defiantly go back.
Stayed 3 nights in Jan 2025

8/10 Good

fei, seaford

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was our first time visiting the Cancun Hotel Zone. Overall, the Fiesta Americana was a good choice. My wife and I enjoyed the weather, swimming in the pools, and the unforgettable beach sunrise. As for the food, we loved the seafood from Cevicheria, which offered a great ocean view, quick service, and Mexicano with authentic Mexican flavors. However, we didn’t enjoy Rosato—the tables were too small, the portions were small compared to the size of the dishes, and the waiting time was long. Kalmia had a good buffet, but the service didn’t match the quality of the food. One downside was the lack of good Asian food, especially Chinese cuisine. Additionally, the resort lacked sports facilities like ping pong tables or pickleball courts, which would have been great for longer stays or to attract more Asian tourists.
Stayed 4 nights in Jan 2025

10/10 Excellent

Flora

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here. Staff, dining, cleanliness, all outstanding. Would return!
Stayed 5 nights in Jan 2025

10/10 Excellent

Janika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this resort for a last minute vaca! The food was really good and the plunge room was excellent! Staff is friendly and helpful.
Stayed 2 nights in Feb 2025

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friends and I had a wonderful time! We enjoyed the pool, spa, easy access to the beach, the staff were so kind, and everything was very easy! We enjoyed the variety of restaurants the resort had, and it was it felt like we were going off property for dinner every night to wine and dine (with the convenience of simply going downstairs). Highly recommend going to grab a cappachino and then some Nutella crepes from the incredible Paola in the afternoon. Only critique we had was that our last evening we went to the Thai restaurant and had to wait over an hour (the resort doesn’t take reservations, but most restaurants we typically only waited 20 minutes). When we were sat it was an incredibly long wait for actual service, and the food was honestly subpar, if that. Highly recommend the Mexican & Italian restaurants located in the main building! Overall, I would recommend this resort to anyone! I feel like we got more than we paid for.
Stayed 5 nights in Jan 2025

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay and food and staff amazing!
Stayed 7 nights in Jan 2025

10/10 Excellent

JESSE RAUL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 4 nights in Jan 2025

10/10 Excellent

jamal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it
Stayed 5 nights in Jan 2025

10/10 Excellent

Rosi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Alba

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great service
Stayed 3 nights in Jan 2025

8/10 Good

Myong Sik, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach barriers made us feel unsafe.
Stayed 5 nights in Jan 2025

8/10 Good

Timothy

Stayed 6 nights in Jan 2025

10/10 Excellent

Blythe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time and great staff
Stayed 4 nights in Jan 2025

10/10 Excellent

Audrey

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Fiesta Americana brand! Stayed in PV and Cancun and they are great locations!
Stayed 7 nights in Jan 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Hailey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025