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Hôtel Le Donjon - Coeur de la Cité Médiévale

4.0 star property
Hotel with a restaurant, steps from Aude Gate

Photo gallery for Hôtel Le Donjon - Coeur de la Cité Médiévale

Lobby lounge
Lobby sitting area
Garden
Lobby
Daily buffet breakfast (EUR 18 per person)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Pet-friendly

Explore the area

View map
2 Rue du Comte Roger, Carcassonne, Aude, 11000
  • Place, Aude Gate
    ‪2 min walk‬
  • Place, Narbonnaise Gate
    ‪2 min walk‬
  • Place, Château Comtal
    ‪3 min walk‬
  • Airport, Carcassonne (CCF-Pays Cathare)
    ‪8 min drive‬

Room options

View all photos for Classic Room

Classic Room

Classic Room

9.2 out of 10
Wonderful
(11 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Separate bedroom
Private bathroom
Hairdryer
Minibar
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

1 bedroom, minibar, in-room safe, individually decorated

Superior Double Room

8.8 out of 10
Excellent
(18 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Separate bedroom
Private bathroom
Hairdryer
Minibar
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room

1 bedroom, minibar, in-room safe, individually decorated

Superior Twin Room

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Separate bedroom
Private bathroom
Hairdryer
Minibar
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Triple Room

1 bedroom, minibar, in-room safe, individually decorated

Superior Triple Room

9.2 out of 10
Wonderful
(20 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Separate bedroom
Private bathroom
Hairdryer
Minibar
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

View all photos for Family Room

Family Room

Family Room

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
TV
Separate bedroom
Private bathroom
Hairdryer
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Separate bedroom
Private bathroom
Hairdryer
Minibar
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed, 1 Twin Bed and 1 Twin Trundle Bed

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Exterior

SOWELL COLLECTION Hôtel du Roi & SPA

Carcassonne
  • Pool
  • Spa
  • Pet-friendly
  • Free WiFi
4.4 out of 5, Excellent, 487 reviews
The price is NZ$257
includes taxes & fees
29 Oct - 30 Oct
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About the area

Carcassonne

Hôtel Le Donjon - Coeur de la Cité Médiévale puts you in the heart of Carcassonne, within steps of Aude Gate and School Museum. Highlights at this hotel include a restaurant and in-room free WiFi. .For a drink, you can stop by the hotel's own lounge bar. Business amenities include meeting rooms and a business centre. Added amenities include free Wi-Fi in public areas and laundry facilities. Each morning buffet breakfast is served between 7:00 AM and 10:30 AM. There's also the convenience of valet parking. .Places within a short walk of this 4-property class City of Carcassonne hotel include Narbonnaise Gate and Château Comtal.

What's nearby

  • Historic Fortified City of Carcassonne - 1 min walk - 0.0 km
  • Aude Gate - 2 min walk - 0.2 km
  • Narbonnaise Gate - 2 min walk - 0.2 km
  • Theatre Jean Deschamps - 3 min walk - 0.3 km
  • Château Comtal - 3 min walk - 0.3 km

Getting around

  • Carcassonne Station - 6 min drive
  • Carcassonne (CCF-Pays Cathare) - 17 min drive

Restaurants

  • ‪La Girouette - ‬1 min walk
  • ‪Le Senechal - ‬1 min walk
  • ‪Comte Roger - ‬1 min walk
  • ‪La Taverne du Chateau - ‬1 min walk
  • ‪Cafe Lucien - ‬2 min walk

About this property

Hôtel Le Donjon - Coeur de la Cité Médiévale

Hotel with a restaurant, steps from Aude Gate
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

Public spaces have free WiFi. Multilingual staff, tour/ticket assistance, and a garden are also featured at the business-friendly Hôtel Le Donjon - Coeur de la Cité Médiévale. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Carcassonne hotel.

  • 43 guestrooms or units
  • 3 levels
  • 2 buildings
  • Conference rooms
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
  • Dining venue
Hôtel Le Donjon - Coeur de la Cité Médiévale offers 43 accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. This Carcassonne hotel provides complimentary wireless Internet access.

Bathrooms include baths or showers and hairdryers. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Similar properties

Exterior

SOWELL COLLECTION Hôtel du Roi & SPA

  • Pool
  • Spa
  • Pet-friendly
  • Free WiFi
4.4 out of 5, Excellent, 487 reviews
The price is NZ$257
includes taxes & fees
29 Oct - 30 Oct
SOWELL COLLECTION Hôtel du Roi & SPA

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured, uncovered valet parking on site (EUR 24 per night; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 9 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brasserie Le Donjon

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden

Accessibility

  • No lift

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 23-inch TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.89 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 18 for adults and from EUR 9 for children
  • Valet parking fee: EUR 24 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, JCB International, Eurocard and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number FR39326379401

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Donjon
Best Western Donjon Carcassonne
Best Western Donjon Hotel
Best Western Donjon Hotel Carcassonne
Best Western Carcassonne
Best Western Hotel Carcassonne
Carcassonne Best Western
Best Western Donjon Remparts Hotel Carcassonne
Best Western Donjon Remparts Hotel
Best Western Donjon Remparts Carcassonne
Best Western Donjon Remparts
Best Western Le Donjon Les Remparts

Frequently asked questions

What is the cancellation policy at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Hôtel Le Donjon - Coeur de la Cité Médiévale offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Yep, Hôtel Le Donjon - Coeur de la Cité Médiévale has secured uncovered valet parking with in/out privileges for EUR 24 per night. Onsite parking is limited.

Does Hôtel Le Donjon - Coeur de la Cité Médiévale serve breakfast?

Sure does, buffet brekkie is served daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Hôtel Le Donjon - Coeur de la Cité Médiévale?

No, Hôtel Le Donjon - Coeur de la Cité Médiévale does not offer an airport shuttle service.

Is there a bar or restaurant at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Check-in begins at 4:00 PM. Check-out time is 11:30 AM.

Reviews

Hôtel Le Donjon - Coeur de la Cité Médiévale Reviews

9.0

Wonderful

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 634 out of 1003 reviews
Rating 8 - Good. 260 out of 1003 reviews
Rating 6 - Okay. 72 out of 1003 reviews
Rating 4 - Poor. 24 out of 1003 reviews
Rating 2 - Terrible. 13 out of 1003 reviews

Reviews

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique hotel in the old cute-quaint, comfortable-enjoyed our stay
Stayed 2 nights in Jun 2025

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ça été un séjour très agréable en famille prêt de tout et petit déjeuner magnifique!
Stayed 2 nights in Jun 2025

10/10 Excellent

Lisa

Stayed 1 night in Jun 2025

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Debra

Travelled with family
Liked: Amenities, property conditions & facilities
Location inside medieval walled city, unique and quite amazing
Stayed 2 nights in Jun 2025

8/10 Good

Dave

Stayed 2 nights in Jun 2025

10/10 Excellent

amparito

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Greal location.
Stayed 1 night in May 2025

10/10 Excellent

Vladimir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Samantha

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel in the perfect location.
Stayed 1 night in Jun 2025

10/10 Excellent

Laurence

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. Friendly staff. Nice exterior area.
Stayed 1 night in Jun 2025

8/10 Good

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great location. Lovely breakfast and was able to eat in the beautiful garden which was very peaceful. Would recommend to others.
Stayed 4 nights in Jun 2025

8/10 Good

Lesley Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our rooms. Not in main hotel building - in a small courtyard behind it. Perfect for us - so pleased we were allocated those 2 rooms. Only reason not given 5 stars is the difference in room equipment. No fridge in one and a fridge not working in the other.
Rooms in the hotel courtyard
Stayed 3 nights in Jun 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with charming decor and ambiance. Great service with the carpark shuttle from offsite parking.
Stayed 1 night in Jun 2025

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Centrally located in Carcasonne.
Stayed 1 night in May 2025

10/10 Excellent

Eric, Centennial

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right within the city walls Staff was super friendly. AAA+
Stayed 2 nights in Jun 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fabulous, characterful place to stay. Our room was comfortable but very dark with no view.
Stayed 2 nights in May 2025

4/10 Poor

shaun

Travelled with partner
The superior room was days, dusty, cob webs, musty and one solitary old bottle warm musty water as the sole item in the non working minibar. Minimal bathroom accessories and no where near the normal 4 star standard and baseline charges that were charged
Stayed 1 night in May 2025

8/10 Good

Iain

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very old building rooms are typically french, a quite hotel but right in the middle of the citadel so you do get some street noise at times. A lovely 3 night stay
Stayed 3 nights in May 2025

6/10 Okay

JOSE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estáncia agradable

La bañera debería tener pasamanos y un tapete antiderrapante extremadamente peligroso. Bañarse en esas tinas, deberían hacer algo al respecto y evitarían muchos accidentes.
Stayed 3 nights in May 2025

10/10 Excellent

Marc

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the ambiance of being inside the castle. It’s a beautiful boutique hotel.
Stayed 2 nights in May 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Superb location within the walled Cite, excellent options for breakfast, helpful staff and ride service from hotel's private parking lot to hotel. Quality establishment, and we'd stay here again.
Stayed 1 night in May 2025

6/10 Okay

Yvonne

Liked: Property conditions & facilities
Amazing setting. Very disappointed with room. We paid for Superior Double and out in a Classic room. The photos of our classic room was shown on several websites as a Classic. When I queried this they said it was a superior room. That the photos of our room was mistakes. Within minutes our room photo disappeared completely from the websites. Everything else about hotel was lovely. But our room very disappointing. Very dusty, had problem with flushing toilet and when windy the ceiling tiles in bathroom were lifting and clanging. I asked for a refund on room but not given. Allowed us free parking. Did offer to put us in a superior room but we only had one more day so too much hassle.
Stayed 4 nights in May 2025

10/10 Excellent

amparito

Liked: Cleanliness
Stayed 2 nights in May 2025