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Celtic Manor Resort

5.0 star property
Luxury hotel with 8 restaurants and 2 indoor pools

Photo gallery for Celtic Manor Resort

2 indoor pools, pool loungers, lifeguards on site
Check-in/check-out kiosk
Interior entrance
Exterior
8 restaurants, lunch served

Popular amenities

  • Hot tub
The current price is NZ$220
includes taxes & fees
25 Aug - 26 Aug

Explore the area

Map
Chepstow Road, Coldra Wood, Newport, Wales, NP18 2YB
  • Celtic Manor Resort Golf Club
    ‪9 min walk‬
  • Coldra Woods
    ‪9 min walk‬
  • International Convention Centre Wales
    ‪9 min walk‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪45 min drive‬

Room options

View all photos for Family Room, 2 Queen Beds

Family Room, 2 Queen Beds

Family Room, 2 Queen Beds

7.8 out of 10
Good
(19 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 33 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Suite

Premium bedding, minibar, in-room safe, desk

Signature Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • Resort view
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Room, 1 King Bed, Balcony

Signature Room, 1 King Bed, Balcony

Signature Room, 1 King Bed, Balcony

8.2 out of 10
Very good
(28 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 67 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Premium bedding, minibar, in-room safe, desk

Superior Double Room

9.2 out of 10
Wonderful
(49 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 29 sq m
  • Resort view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room, Balcony

Superior Double Room, Balcony

Superior Double Room, Balcony

8.6 out of 10
Excellent
(17 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 28 sq m
  • Resort view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony

8.0 out of 10
Very good
(9 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 34 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, 2 Single Beds

Premium bedding, minibar, in-room safe, desk

Superior Twin Room, 2 Single Beds

8.6 out of 10
Excellent
(22 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 29 sq m
  • Resort view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

7.0 out of 10
Good
(16 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 34 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

Premium bedding, minibar, in-room safe, desk

Presidential Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • Resort view
  • Sleeps 3
  • 1 King Bed

About the area

Newport

A luxury stay in Newport awaits you at Celtic Manor Resort. Within just a 10-minute stroll, you'll find Celtic Manor Resort Golf Club and Coldra Woods. Highlights at this family-friendly hotel include 8 restaurants, 2 indoor swimming pools and a full-service spa. .A day of pampering can include hot stone massages, hydrotherapy and mani/pedis along with access to the hot tub and steam room. The restaurant, Rafters, is open for lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the 2 hot tubs, golf course and gym plus access to mini golf. 31 meeting rooms, a conference centre, and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a Turkish bath/hammam and a sauna. Buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also valet parking, along with the convenience of a free area shuttle. .Within a 30-minute drive of this 5-property class Newport hotel, attractions include Wye Valley and Brecon Beacons National Park.

What's nearby

  • Celtic Manor Resort Golf Club - 9 min walk - 0.8 km
  • Coldra Woods - 9 min walk - 0.8 km
  • International Convention Centre Wales - 9 min walk - 0.8 km
  • Caerleon Amphitheatre - 4 min drive - 3.1 km
  • Principality Stadium - 27 min drive - 30.8 km

Getting around

  • Risca & Pontymister Station - 14 min drive
  • Cardiff International Airport (CWL) - 54 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪Toby Carvery - ‬2 min drive
  • ‪St Julian Inn - ‬3 min drive
  • ‪Man of Gwent - ‬2 min drive
  • ‪The Hanbury Arms - ‬4 min drive

About this property

Celtic Manor Resort

Luxury hotel with 8 restaurants and 2 indoor pools
As a guest of Celtic Manor Resort, you'll find a full-service spa, a golf course, 2 indoor swimming pools, and 2 hot tubs. There are 8 restaurants and 3 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and 31 meeting rooms are available. A children's pool, a health club, and a sauna are also featured at the luxury Celtic Manor Resort. Parking is available for a fee.

This 5-star Newport hotel is smoke free.

  • 334 guestrooms or units
  • 6 levels
  • 8 dining venues
  • 3 coffee shops
  • Deli
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
Celtic Manor Resort offers 334 accommodations with minibars and a safe. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, bathrobes and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

The on-site spa has 16 treatment rooms, including rooms for couples. Services include hot stone massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Similar properties

Exterior

The Manor House At Celtic Manor

  • Pool
  • Hot tub
  • Spa
  • Kids pool
3.9 out of 5, Good, 498 reviews
The price is NZ$152
includes taxes & fees
25 Aug - 26 Aug
The Manor House At Celtic Manor

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle
  • Parking on site (GBP 20 per day)
  • Valet parking on site (GBP 35 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: GBP 22.95 per person
  • 3 coffee shops/cafes
  • 8 restaurants
  • A bar/lounge
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Pad
  • Rafters
  • Steak on Six
  • The Grill
  • The Olive Tree

Things to do

  • 18-hole golf course
  • 2 hot tubs
  • 2 indoor pools
  • Archery
  • Bicycle rentals
  • Children's pool
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Health club
  • Hiking/biking trails
  • Library
  • Mini golf
  • Mountain biking
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Ropes course
  • Sauna
  • Shopping centre
  • Steam room
  • TV in common areas
  • Ziplining

Family friendly

  • 2 indoor pools
  • Children's pool
  • Free area shuttle
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 31 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Barbecue grill
  • Garden
  • In a regional park
  • On a lake
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Banquet hall
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 22.95 per person
  • Self-parking fee: GBP 20.00 per day
  • Valet parking fee: GBP 35.00 per stay
  • Late check-out fee: GBP 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard and Barclaycard. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Celtic Manor
Celtic Manor Newport
Celtic Manor Resort
Celtic Manor Resort Newport
Celtic Resort Manor
Celtic Hotel Manor
Celtic Manor Hotel Newport
Celtic Manor Resort Newport, Wales
Celtic Manor Resort Hotel
Celtic Manor Resort Newport
Celtic Manor Resort Hotel Newport

Frequently asked questions

What is the cancellation policy at Celtic Manor Resort?

Celtic Manor Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Celtic Manor Resort?

As of 30 Jul 2025, prices found for a 1-night stay for 2 adults at Celtic Manor Resort on 25 Aug 2025 start from NZ$220.44, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Celtic Manor Resort?

Yep, Celtic Manor Resort has a self car park for GBP 20.00 per day.

Are there any beaches close to Celtic Manor Resort?

The closest beach to Celtic Manor Resort is Clevedon Beach (19.1 km).

Is there a spa on site at Celtic Manor Resort?

Yep, there is an onsite spa at Celtic Manor Resort. It has 2 hot tubs and a steam room. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Celtic Manor Resort have a pool?

Celtic Manor Resort has 2 indoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Celtic Manor Resort?

Celtic Manor Resort features 2 indoor pools, 2 hot tubs and a health club. All guestrooms come with premium bedding and 24-hour room service.

What makes Celtic Manor Resort a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Celtic Manor Resort.

Is Celtic Manor Resort family-friendly?

You bet! With amenities such as a children's pool, a playground and on-site mini golf, it's no surprise that Celtic Manor Resort is a hit with families.

Does Celtic Manor Resort serve breakfast?

Yeah, visitors can't get enough of the buffet breakfast here! Served daily between 7:00 AM and 10:30 AM, this is the spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Celtic Manor Resort?

No, Celtic Manor Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Celtic Manor Resort?

Yep, they've got a lounge bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Celtic Manor Resort?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Celtic Manor Resort?

No, pets are not allowed.

Is there a golf course on site at Celtic Manor Resort?

Yep, Celtic Manor Resort has an 18-hole golf course. A golf driving range, golf lessons, mini golf and golf carts are also available.

Celtic Manor Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 711 out of 1331 reviews
Rating 8 - Good. 304 out of 1331 reviews
Rating 6 - Okay. 142 out of 1331 reviews
Rating 4 - Poor. 98 out of 1331 reviews
Rating 2 - Terrible. 76 out of 1331 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

Lovely short stay

My recent stay here was lovely. + points: staff service/efficiency; standard of food; comfortable room/bed; pool and spa; views and ambience - points: bathroom cleanliness (hair ball on floor); lack of availability of full fat milk at breakfast; strength of water flow in bathroom (very weak)
Stayed 1 night in Apr 2025

10/10 Excellent

Gareth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in this top hotel once again in lovely room with balcony. Lovely Spa/ pool, good choice of dining options/ bars, and excellent service as always. Highly recommended
Stayed 1 night in Apr 2025

8/10 Good

Gregory

Stayed 2 nights in Apr 2025

8/10 Good

Beverley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family holiday break

This hotel gives you all you expect of a five star hotel. Will be back again.
Stayed 2 nights in Apr 2025

6/10 Okay

Paul

Business traveller
Liked: Staff & service, property conditions & facilities

Don’t appreciate the parking costs

Don’t appreciate the hidden parking costs. Just be upfront and put with it
Stayed 1 night in Apr 2025

4/10 Poor

Luke

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Wasn’t impressed with the level of service we received, a really rude waitress when we ate, and the desk staff seemed very uninterested when we asked questions about the resort. We left a day early.
Stayed 2 nights in Apr 2025

10/10 Excellent

Sam

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Room service was order and didnt arrivw till 10pm after ordering at 7pm
Stayed 1 night in Apr 2025

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

Fiona

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

The hotel is becoming dated.

We have stayed many times at the Celtic manor. All have been very good experiences in fairness. Firstly, we had food at the Grill at the golf course. The food and service was exceptional. Could not have asked for more. The hotel itself is beginning to look very dated and grubby. The furniture needs replacing as damaged and old. There were live wires exposed on a plug in a hole on the floor in the main bar area (that my 3 year old daughter tried to put her hand into). Our room (943) was dirty with drink rings on the glass top of the dressing table. The shelf under the TV was also full of dust. The bedroom furniture was also old and damaged. The main issue that did become a problem was the pungent smell of urine in the bathroom. It smelt like it was coming from the shower drain. The shower itself was mouldy and the silicone surround was braking off. The balcony needed attention with weeds growing on the floor. The hotel as a hole is very child friendly. The feel of the hotel Is very relaxed and welcoming. The spar and pool area is very nice and clean. It’s Just a shame that the hotel interior is becoming very dated.
Stayed 1 night in Apr 2025

8/10 Good

Qamar

Stayed 3 nights in Apr 2025

8/10 Good

Ben

Stayed 2 nights in Apr 2025

10/10 Excellent

Colin

Stayed 1 night in Apr 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay.

Amazing stay, staff are very helpful and friendly. Only thing i would say is the drinks are too over priced! Otherwise perfect. We stayed on the 6th floor Adults only. Beautiful room only thing i could pick fault with wss that it was a balcony roombut no chairs to wnjoy it on a Beautiful sunny day.
Stayed 1 night in Apr 2025

10/10 Excellent

Penny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has some areas that seem a little tired and in need of updating. It was clean in most areas The staff were very pleasant and helpful, they are all worthy of praise. The food was fabulous although we didn’t always require a set 2 or 3 course meal. Drinks were expensive but the overall experience was very enjoyable and we would definitely recommend and visit again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Angela

Travelled with family
Liked: Amenities
Excellent
Stayed 1 night in Apr 2025

10/10 Excellent

Chay

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and nice staff

We stayed for one night with the kids. The pool was great and staff fantastic. The breakfast buffet was quite good. We are at The Grill - the food was mediocre and quite expensive for what is quite basic food. The staff were absolutely fantastic though. You have to pay for parking but we parked in the outside car park which I think is a little cheaper but it would add up if you were staying for a few nights.
Stayed 1 night in Apr 2025

4/10 Poor

Chelsea

Travelled with family
Very disappointed with our stay, very loud throughout the night with the work elevator near by constant banging and rooms with interconnecting doors meaning you can hear everything in the next room.
Stayed 1 night in Apr 2025

6/10 Okay

Susan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Property good although need to book pool ahead arrived and no slots. It would have been good to know this in advance
Stayed 1 night in Apr 2025

2/10 Terrible

Ian

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Dropped standards! Cold food

We upgraded to signature... The check in desk for signature was chaotic and a free for all also being charged £20 car parking fee was a shock, the room was nice and comfortable. The signature lounge served free sweet treats and drinks between 4-6pm... We arrived there about 5pm... The sweet treats trays were empty and all tables were occupied... The service was very slow and unorganised. I asked for sweet treats and waited over 20 mins for the empty trays to be restocked within 5 mins they were empty again! We had booked the Olive Tree for tea we previously ate there maybe 10 years ago and the food was outstanding.. This time it was busier and the food was not being restocked I plated some rice and chucked curry as did my husband, he also picked up a poppadom... The grease from the poppadom was running down his wrist! The rice was cold and the chicken curry slightly warm... I don't eat cold food at home so was not going to eat cold food out in a restaurant.... So I though the carvery maybe a better option... After getting a plate and qued up for meat and then waited for the veg to be restocked, I managed to get half a ladel of gravy as again it was empty, sitting down to eat the meat was cold the carrots and parsnips were very greasy the roast potatoes were only partly roasted and again only slightly warm really not enjoyable... I did go up to try dessert.. At this point my husband had giren up on the food... Desserts looked OK but no spoons so had to ask and wait
Stayed 1 night in Apr 2025

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely place to stay, very clean, staff were great
Stayed 1 night in Apr 2025

6/10 Okay

Andrew

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 2 nights in Apr 2025

10/10 Excellent

James

Stayed 1 night in Apr 2025

6/10 Okay

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Food was terrible
Stayed 1 night in Apr 2025