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3.9 out of 5

"The staff were absolutely wonderful, carrying my bags where ever they needed to go as I had my hands mostly full with my toddler. My room was cleaned ... " More

By a verified traveller on Wed 29 Aug 2018

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Hotel Description

Novotel Surfers Paradise puts you in the heart of Surfers Paradise, connected to a shopping centre and within steps of popular attractions like Cavill Avenue and Timezone. Highlights at this luxury hotel include a restaurant, an outdoor swimming pool and a bar/lounge.

You can enjoy flat-screen TVs with cable channels, and all 408 rooms feature balconies, WiFi and coffee/tea makers. Fridges and room service make in-room dining convenient. Additionally, safes, hairdryers and phones are available.

The restaurant, Hanlans Restaurant, is open for breakfast and dinner. Enjoy the fitness centre, outdoor tennis court and spa tub. 6749 square feet (627 square metres) of event facilities include conference centres, and other business amenities include a 24-hour business centre. Added amenities include WiFi in public areas, a coffee shop/café and laundry facilities. Buffet breakfast is available on weekdays between 6 AM and 10:30 AM and on weekends between 6 AM and 11 AM. There's also self parking, along with the convenience of car rentals on site.

Attractions within a short walk walk of this 4.5-star Surfers Paradise hotel include SkyPoint Observation Deck and Surfers Paradise Beach.

Superior Room, View (Hinterland view)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
NZ$152* Per night/room 8 Dec. - 9 Dec.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room (Superior)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Deluxe Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, View (Hinterland view)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Novotel Surfers Paradise ratings based on 469 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Novotel Surfers Paradise

Everyone (377) Couples (42) Business (2) Students (1) Family (38)
5 out of 5
Very convenient. In the heart of Surfers. The staff very also very friendly and helpful.

Posted by on 29 Nov. 2019

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Property Features

As a guest of Novotel Surfers Paradise, you'll find an outdoor pool, an outdoor tennis court, a spa tub, and a fitness centre. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. There's an onsite 24-hour business centre. Event space at this hotel measures 6749 square feet (627 square metres) and includes conference centres. A terrace, tour or ticket assistance, and multilingual staff are also featured at the luxury Novotel Surfers Paradise. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Surfers Paradise hotel is smoke free.

  • 408 guestrooms or units
  • 36 levels
  • 6749 sq ft of conference space
  • 627 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Outdoor tennis court
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (30.8 km / 19.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Surfers Paradise offers 408 forms of air-conditioned accommodation with a safe and coffee/tea makers. Rooms open to balconies. 49-inch Flat-screen televisions come with premium cable channels. Bathrooms include a bath and shower, complimentary toiletries and a hairdryer. This Surfers Paradise hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • Private balcony
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Fridge
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6 AM to 10:30 AM and at the weekend from 6 AM to 11 AM.

Hanlans Restaurant – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

  • Only service animals are allowed
  • UnionPay
  • Parking height restrictions apply
  • Debit cards
  • Number of children who can stay for free – 2

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: AUD 200 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 34 per person (approximately)
  • Fee for in-room wireless Internet: AUD 15 per night (rates may vary)
  • Fee for wireless Internet in public areas: AUD 15 per night (rates may vary)
  • Self-parking fee: AUD 18 per day
  • Late check-out fee: AUD 30.00 (subject to availability)
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 1.3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Chancellor
  • Grand Chancellor Surfers Paradise
  • Novotel Surfers Paradise Hotel
  • Surfers Paradise Grand Chancellor
  • Hotel Grand Chancellor Surfers Paradise Gold Coast
  • Novotel Surfers Paradise Hotel
  • Novotel Surfers Paradise Surfers Paradise
  • Novotel Surfers Paradise Hotel Surfers Paradise

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

url importing https://www.wotif.co.nz/Gold-Coast-Hotels-Novotel-Surfers-Paradise.h109-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.