See all properties
Save

Novotel Surfers Paradise

4.5 star property
Sun-drenched luxury just steps away from Cavill Avenue

Photo gallery for Novotel Surfers Paradise

Penthouse, 4 Bedrooms
Penthouse, 4 Bedrooms
Beach/ocean view
Outdoor pool, a heated pool, pool loungers
Bar (on property)

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is NZ$221
includes taxes & fees
1 Mar - 2 Mar

Explore the area

View map
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217
  • Place, Cavill Avenue
    ‪2 min walk‬
  • Place, Chevron Renaissance
    ‪3 min walk‬
  • Place, Surfers Paradise Beach
    ‪3 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪27 min drive‬

Room options

View all photos for Deluxe Room, Multiple Beds (Family)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room, Multiple Beds (Family)

8.2 out of 10
Very good
(13 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(15 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Double Beds

8.4 out of 10
Very good
(15 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

8.0 out of 10
Very good
(67 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(10 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Double Beds

8.0 out of 10
Very good
(44 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Executive Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(8 reviews)
  • Partial ocean view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(35 reviews)
  • Partial ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View | Exterior

Deluxe Room, 2 Double Beds, Ocean View

8.0 out of 10
Very good
(32 reviews)
  • Partial ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Executive Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(21 reviews)
  • Partial ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Superior Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(53 reviews)
  • Partial ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(32 reviews)
  • Partial ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, Multiple Beds (Family)

Family Room, Multiple Beds (Family)

Family Room, Multiple Beds (Family)

8.0 out of 10
Very good
(39 reviews)
  • City view
  • 43 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Superior Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Superior Room, 1 King Bed

8.4 out of 10
Very good
(30 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

7.6 out of 10
Good
(7 reviews)
  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 4 Bedrooms

Penthouse, 4 Bedrooms

Penthouse, 4 Bedrooms

  • Ocean view
  • Sleeps 8
  • 2 Double Beds

You may also like

Ad
4 Bedroom Penthouse | View from room

Hilton Surfers Paradise Hotel & Residences

Surfers Paradise
  • Pool
  • Spa pool
  • Spa
  • Kids’ pool
4.3 out of 5, Excellent, 1,004 reviews
The price is NZ$327
includes taxes & fees
27 Feb - 28 Feb
Hilton Surfers Paradise Hotel & Residences

About the area

Gold Coast

Novotel Surfers Paradise places you in the centre of Gold Coast,connected to a shopping centre and within a short 5-minute stroll of popular places like Cavill Avenue and Surfers Paradise Beach. Highlights at this luxury hotel include a restaurant, an outdoor swimming pool and a poolside bar. .The café, BLVD Cafe & Bar, is open for breakfast, brunch, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, outdoor tennis court, Hot tub and pool loungers. 6749 square feet (627 square metres) of event facilities include 6 meeting rooms and conference space. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:00 AM. There's also self parking, along with the convenience of car rentals on site. .With a stay at this 4.5-property class Surfers Paradise hotel, you'll be 3 km (1.9 mi) from Gold Coast Convention and Exhibition Centre and 3.5 km (2.2 mi) from The Star Gold Coast.

What's nearby

  • Cavill Avenue - 2 min walk - 0.2 km
  • Slingshot - 2 min walk - 0.2 km
  • Chevron Renaissance - 3 min walk - 0.3 km
  • Surfers Paradise Beach - 3 min walk - 0.3 km
  • SkyPoint Observation Deck - 5 min walk - 0.5 km

Getting around

  • Cypress Avenue Station - 9 min walk
  • Varsity Lakes Station - 15 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 40 min drive

Restaurants

  • ‪Surfers Paradise Beer Garden - ‬2 min walk
  • ‪Vapiano - ‬3 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪The Island Rooftop - ‬2 min walk
  • ‪Gong Cha Surfers Paradise - ‬2 min walk

About this property

Novotel Surfers Paradise

Sun-drenched luxury just steps away from Cavill Avenue
As a guest of Novotel Surfers Paradise, you'll find an outdoor pool, an outdoor tennis court, Access to hot tub, and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 6749 square feet (627 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the luxury Novotel Surfers Paradise. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Gold Coast hotel is smoke free.

  • 408 guestrooms or units
  • 36 levels
  • 6749 sq ft of conference space
  • 627 sq. m of conference space
  • Deli
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Computer for guest use
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Novotel Surfers Paradise offers 408 accommodations with a safe and coffee/tea makers. Rooms open to balconies. 49-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Similar properties

Premium bedding, minibar, in-room safe, desk
Voco Gold Coast
  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.3 out of 5, Excellent, 1,004 reviews
The price is NZ$217
includes taxes & fees
23 Feb - 24 Feb
Voco Gold Coast

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (AUD 27 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:00 AM on weekends; AUD 30 to 42 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • BLVD Cafe & Bar

Things to do

  • Gym
  • Heated pool
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Shopping centre

Family friendly

  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 6,749 square feet of conference space
  • Computer station

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible shuttle
  • Handrails in stairways
  • Lever door handles
  • Lift (200 centimetre wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 36 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from April 20 2026 to June 25 2026 (dates subject to change):
  • Hot tub
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from 13 July to 17 September:
  • Hot tub
  • Swimming pool
The property will be renovating from 6 February 2026 to 2 April 2026 (completion date subject to change). The following areas are affected:
  • Hot tub
  • Swimming pool

Alternative facilities will be available off-site during the renovation.

Renovation work will only be conducted on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 30 to 42 per person
  • Covered self-parking fee: AUD 27 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Grand Chancellor
Grand Chancellor Surfers Paradise
Novotel Surfers Paradise Hotel
Surfers Paradise Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise

Frequently asked questions

What is the cancellation policy at Novotel Surfers Paradise?

Novotel Surfers Paradise offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Novotel Surfers Paradise?

As of 17 Feb 2026, prices found for a 1-night stay for 2 adults at Novotel Surfers Paradise on 1 Mar 2026 start from NZ$221.35, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Novotel Surfers Paradise?

Yep, Novotel Surfers Paradise has a secured covered self car park with in/out privileges for AUD 27 per day. A self car park is also available, for a fee. Onsite parking is limited.

Are there any beaches close to Novotel Surfers Paradise?

Yep, Novotel Surfers Paradise is a short 3-minute walk from Surfers Paradise Beach. Fun beach activities include body boarding.

Does Novotel Surfers Paradise have a pool?

Novotel Surfers Paradise has a heated pool and an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The swimming pool will be unavailable from April 20 2026 to June 25 2026 (dates subject to change). The property will be renovating the swimming pool from February 6 2026 until April 2 2026 (completion date subject to change).

What luxury perks are available at Novotel Surfers Paradise?

Novotel Surfers Paradise features a heated pool, an outdoor pool and 1 hot tub.

What makes Novotel Surfers Paradise a romantic place to stay?

1 hot tub and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Novotel Surfers Paradise.

Is Novotel Surfers Paradise family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Novotel Surfers Paradise is a hit with families.

Does Novotel Surfers Paradise serve breakfast?

Yeah, our guests can't get enough of the cooked-to-order brekkie here! Served weekdays from 6:30 AM to 10:00 AM and on weekends between 6:30 AM and 10:00 AM, this is the perfect place to fuel up for a day of adventure.

Is there a free airport shuttle available at Novotel Surfers Paradise?

No, Novotel Surfers Paradise does not offer an airport shuttle service.

Is there a bar or restaurant at Novotel Surfers Paradise?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at Novotel Surfers Paradise?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Are pets allowed at Novotel Surfers Paradise?

No, only service animals are allowed.

Novotel Surfers Paradise Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 624 out of 1438 reviews
Rating 8 - Good. 408 out of 1438 reviews
Rating 6 - Okay. 234 out of 1438 reviews
Rating 4 - Poor. 93 out of 1438 reviews
Rating 2 - Terrible. 79 out of 1438 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Arjun

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay, room was clean and in good condition. Great views.
Stayed 2 nights in Feb 2026

8/10 Good

Gil

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A central location for everything the Gold Coast has to offer — accessibility is a real winner. The room we were in was huge. It can be a bit noisy at times due to Cavill Avenue directly below, but that’s expected given the location. The staff were attentive and helpful, and all in all, we really enjoyed our weekend stay.
Stayed 3 nights in Jan 2026

8/10 Good

Md Mustafizur

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was okay. There are some chipped in the table. Not sure, hotel supposed to provide any water bottle or not as we did not receive any. Otherwise hotel was clean and staffs were supportive.
Stayed 5 nights in Jan 2026

6/10 Okay

Zeina

Little kitchenette in the room with a sink, had to use the bathroom to fill the kettle, wash my hands etc, other than that everything else was g
Stayed 4 nights in Jan 2026

10/10 Excellent

LIRONG

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 3 nights in Jan 2026

8/10 Good

SHARON

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The room was clean & spacious. The pool area needs work though
Stayed 3 nights in Jan 2026

10/10 Excellent

MANISHKUMAR

Liked: Cleanliness, amenities, property conditions & facilities
Nice location, service.
Stayed 1 night in Jan 2026

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean , spacious and nice views
Stayed 5 nights in Jan 2026

4/10 Poor

David

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Old room, smelly and damp air conditioning. Mould, sand on floors at check in. Checked out a day early due to becoming ill from air conditioning. Stayed on 32nd floor and kept awake all night due to noise from nightclubs in the area.
Stayed 2 nights in Jan 2026

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and rooms were very clean with staff being very helpful.
Stayed 6 nights in Jan 2026

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were lovely and the customer service was superb in all manners. Rooms were such a perfect size and housekeeping made up for a small mistake in a very courteous way. Look forward to staying here again :)
Stayed 2 nights in Jan 2026

8/10 Good

Ian

Stayed 2 nights in Jan 2026

8/10 Good

Kaliopy

Liked: Cleanliness
Was very happy with novotel
Stayed 3 nights in Jan 2026

8/10 Good

Susan Jane

Fantastic location. In the heart of everything. Mainten
Stayed 9 nights in Jan 2026

4/10 Poor

Jacqueline

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms and amenities are very tired and require upgrading and refreshing. The staff were all friendly and helpful.
Stayed 1 night in Jan 2026

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2026

4/10 Poor

Hayley Ann Jane

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was fine but the tv kept turning on by itself in the early hours of the morning every day and waking me up. Plus the very loud constant construction on the room next door to my room woke me when trying to sleep during the day as I was woken the night before due to the tv turning on by itself. Then all the very very loud music from bars, the fireworks and sling shot ride just outside the hotel kept me awake constantly! Plus the pool was not available to use until 4 pm every day and I was not informed of this until one day before I flew out. I went for work and a break and came back worst then I did when I left. Not a good experience, I really wanted to have a relaxing break and was so exhausted when I came home. So sad I had this experience and paid for 6 nights too.
Stayed 6 nights in Dec 2025

10/10 Excellent

Renee Chantal

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
From the minute we checked in we were welcomed with friendly faces & very helpful reception & cleaning staff. Room was beautiful & clean, bed was comfortable, views were amazing. We had everything we needed for an unforgettable stay.
Stayed 3 nights in Jan 2026

4/10 Poor

Robert

Disliked: Property conditions & facilities
We paid $500+ for the room and there was no mini bar, It only came with a shower inside the bath.
Stayed 1 night in Jan 2026

10/10 Excellent

Kellie Maree

Stayed 3 nights in Jan 2026

10/10 Excellent

Nick

Stayed 1 night in Dec 2025

8/10 Good

Mohan Prasad

Liked: Cleanliness, amenities, property conditions & facilities
Yew, it was clean
Stayed 3 nights in Dec 2025

10/10 Excellent

Krystal

Liked: Cleanliness
Stayed 4 nights in Dec 2025

10/10 Excellent

Mehak

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful experience in the Novotel surfers paradise.
Stayed 4 nights in Dec 2025