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Mayan Secret Hotel Boutique

3.5 star property

Photo gallery for Mayan Secret Hotel Boutique

Restaurant
Outdoor pool, pool loungers
Meeting facility
Meeting facility
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
The current price is NZ$161
includes taxes & fees
9 Apr - 10 Apr

Explore the area

View map
Carretera Chetumal - Bacalar Km 9.5, Chetumal, QROO, 77900
  • Place, Laguna Milagros
    ‪5 min drive‬
  • Place, Lake Bacalar
    ‪11 min drive‬
  • Place, Palacio Municipal De Othon P. Blanco
    ‪12 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Pool View

Standard Room, 1 King Bed, Pool View

Standard Room, 1 King Bed, Pool View

  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Garden View

Standard Room, 2 Queen Beds, Garden View

Standard Room, 2 Queen Beds, Garden View

  • Garden view
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, Garden View

Junior Suite, Garden View

Junior Suite, Garden View

  • Garden view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Garden View

Superior Room, Garden View

Superior Room, Garden View

  • Garden view
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About the area

Chetumal

At Mayan Secret Hotel Boutique, you'll be 16.9 km (10.5 mi) from Lake Bacalar. Highlights at this hotel include an outdoor swimming pool, free self-parking and in-room kitchenettes. .A pampering day can include deep-tissue massages and sports massages. Enjoy the 24-hour gym, Hot tub, sauna and pool loungers. Additionally, you'll find free Wi-Fi in public areas, a business centre and concierge services. There's also the convenience of free RV/bus/truck parking. .In proximity to this 3.5-property class Chetumal hotel you'll find Laguna Bacalar Ecological Park.

What's nearby

  • Laguna Milagros - 5 min drive - 7.7 km
  • Lake Bacalar - 11 min drive - 15.4 km
  • Palacio Municipal De Othon P. Blanco - 12 min drive - 10.1 km
  • Chetumal Ferry Terminal - 12 min drive - 10.8 km
  • Explanada de la Bandera - 12 min drive - 10.8 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 10 min drive

Restaurants

  • ‪Church’s Chicken - ‬3 min drive
  • ‪Coffee Station - ‬8 min drive
  • ‪Enchiladas Huastecas - ‬7 min drive
  • ‪Tacos El uno mas. - ‬8 min drive
  • ‪El asadero de Huay Pix - ‬5 min drive

About this property

Mayan Secret Hotel Boutique

As a guest of Mayan Secret Hotel Boutique, you'll find an outdoor pool, a hot tub, a sauna, and a 24-hour fitness centre. WiFi is free in public spaces. There's an onsite business centre. Event space at this hotel measures 538 square feet (50 square metres) and includes conference space. Spa services, a terrace, and multilingual staff are also featured at Mayan Secret Hotel Boutique. The hotel can provide concierge services and wedding services. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Chetumal hotel.

  • 12 guestrooms or units
  • 538 sq ft of conference space
  • 50 sq. m of conference space
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Smoking in designated areas
  • Water dispenser
Mayan Secret Hotel Boutique offers 12 air-conditioned accommodations with a safe and complimentary bottles of water. This individually decorated and furnished accommodation includes kitchen islands. Tempur-Pedic beds feature down duvets. Accommodation at this 3.5-star hotel has kitchenettes with kitchenware and utensils and coffee/tea makers.

Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers. Additionally, rooms include an iron/ironing board and portable fans. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include deep-tissue massages and sports massages.

Similar properties

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Fiesta Inn Chetumal Hotel
Chetumal
  • Pool
  • Free airport shuttle
  • Parking included
  • Free Wi-Fi
4.4 out of 5, Excellent, 1,006 reviews
The price is NZ$177
includes taxes & fees
10 Apr - 11 Apr
Fiesta Inn Chetumal Hotel

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Couples/private dining

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • Sauna

Family friendly

  • In-room kitchenette
  • Mini-fridge
  • Outdoor pool

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 538 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Spa

  • Deep-tissue massages
  • In-room massages
  • Sports massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Low-height electrical sockets in bathroom
  • No lift

More

  • Designated smoking areas
  • Mosquito nets
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Kitchen island
  • Kitchenette
  • Limited room service
  • Mini-fridge
  • Oven

More

  • Air conditioning
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Portable fan
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Early check-in subject to availability
Early check-in fee: USD 25
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 15

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 25 per pet, per night, plus a deposit of USD 50 per stay
  • Only dogs and cats are allowed
  • Maximum 3 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Cots (infant beds) are available for USD 25.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out fee: USD 15 (subject to availability)
  • Crib (infant bed) fee: USD 25.0 per night
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Mayan Secret Boutique Chetumal
Mayan Secret Hotel Boutique Hotel
Mayan Secret Hotel Boutique Chetumal
Mayan Secret Hotel Boutique Hotel Chetumal
Mexico - Quintana Roo
Mayan Secret Boutique Chetumal
Mayan Secret Hotel Boutique Hotel
Mayan Secret Hotel Boutique Chetumal
Mayan Secret Hotel Boutique Hotel Chetumal

Frequently asked questions

What is the cancellation policy at Mayan Secret Hotel Boutique?

Mayan Secret Hotel Boutique offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mayan Secret Hotel Boutique?

As of 8 Apr 2026, prices found for a 1-night stay for 2 adults at Mayan Secret Hotel Boutique on 9 Apr 2026 start from NZ$161, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mayan Secret Hotel Boutique?

Yep, Mayan Secret Hotel Boutique has a free self car park and free RV/bus/truck parking.

Are there any beaches close to Mayan Secret Hotel Boutique?

The closest beach to Mayan Secret Hotel Boutique is Dos Mulas (10.6 km).

Is there a spa on site at Mayan Secret Hotel Boutique?

There's no onsite spa, but this property does offer services like deep-tissue massages.

Does Mayan Secret Hotel Boutique have a pool?

Mayan Secret Hotel Boutique has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes Mayan Secret Hotel Boutique a romantic place to stay?

1 hot tub and couples dining, as well as rainfall showerheads and comfy beds in the guestrooms, help set the scene for a romantic weekend at Mayan Secret Hotel Boutique.

Is there a free airport shuttle available at Mayan Secret Hotel Boutique?

No, Mayan Secret Hotel Boutique does not offer an airport shuttle service.

What time are check-in & check-out at Mayan Secret Hotel Boutique?

Check-in begins at 3:00 PM. Check-out time is noon.

Mayan Secret Hotel Boutique Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 8 out of 16 reviews
Rating 8 - Good. 4 out of 16 reviews
Rating 6 - Okay. 1 out of 16 reviews
Rating 4 - Poor. 2 out of 16 reviews
Rating 2 - Terrible. 1 out of 16 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is truly a secret gem! Gentlemen at the gate, making us feel safe yet welcome! Woman at check was super nice, I don’t speak spanish, and she took such great care of me! The property is beautiful, you can wonder around in the garden area, sit by the pool, and just relax. We will definitely be coming back for future stays!
Stayed 1 night in Apr 2025

10/10 Excellent

Patrick

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cozy and comfortable. The staff was very friendly and helpful. We loved the pool.
Stayed 1 night in Oct 2024

10/10 Excellent

Si Yong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Kerri

Travelled with group
Liked: Amenities, property conditions & facilities
Love this hotel. If you want some place peaceful and quiet and away from the hustle of the city then this place is for you. Huge beautiful property. Cozy rooms with private sitting area outside. Great staff.
Stayed 1 night in Feb 2023

2/10 Terrible

luis

Travelled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

Stay Away!!!

The worst hotel ever, yes it was clean and nice looking BUT, the place looked like it was just about to go out of business. They had to go buy the oj to the store they didn’t have a menu, not bar either. Not tv no wifi, it was terrible the pool area, again, it was like abandoned. Staff were useless they had no idea how to fix the tv, the had no idea what to offer for food, when we finally order some eggs and some quesadillas, the came with like 20 minutes of each other. The first one took them like 40 mints to bring. Keep in mind we were the only ones in the entire hotel. Worst experience ever. And then the mosquitos!!!! Wow never agin this place!!
Stayed 5 nights in Jul 2022

4/10 Poor

Daniel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

José Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un lugar muy agradable y el servicio excelente. Seguramente regreso
Stayed 1 night in Apr 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy desagradable lugar

La limpieza terrible
Stayed 3 nights in Dec 2024

10/10 Excellent

Abelardo de jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente lugar e instalaciónes
Stayed 2 nights in Mar 2024

10/10 Excellent

L Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hermoso , rodeado de naturaleza y calma

Un hotel hermoso con mucha tranquilidad y su naturaleza hermosa , el personal muy amables y atentos la calidez que te hacen sentir como en casa , lo recomendamos ampliamente
Stayed 3 nights in Nov 2023

8/10 Good

Ángel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un ambiente muy tranquilo, es muy amigable con el ambiente y es un lugar excelente para poder descansar y estar tranquilo sin mucho ruido.
Stayed 2 nights in Jan 2023

8/10 Good

Veronica

Liked: Cleanliness, room comfort
Mucha confusión con la reserva, no sabían si estaba o no pagada, no la encontraban
Stayed 1 night in Dec 2022

6/10 Okay

Jorge B., Puebla

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
.
Stayed 5 nights in Nov 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vale la pena conocerlo. Falla el internet, su único defecto
Stayed 2 nights in Mar 2021

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Coordinar mejor su información

Todo estuvo increíble salvo la coordinación entre quienes tienen convenio para la reserva, no reciben la información con la seguridad y la prontitud adecuada para no incomodar al huésped,
Stayed 1 night in Sep 2019