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Homewood Suites by Hilton Chicago-Downtown

3.0 star property

Photo gallery for Homewood Suites by Hilton Chicago-Downtown

Lobby sitting area
Indoor pool
Lobby sitting area
Reception
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is NZ$253
includes taxes & fees
26 Apr - 27 Apr

Explore the area

View map
40 East Grand Avenue, Chicago, IL, 60611
  • Place, Michigan Avenue
    ‪2 min walk‬
  • Place, Northwestern Memorial Hospital
    ‪5 min walk‬
  • Place, Chicago Riverwalk
    ‪8 min walk‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Hypo-allergenic bedding, iron/ironing board, free WiFi, bed sheets

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

9.2 out of 10
Wonderful
(60 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Bathtub

Hypo-allergenic bedding, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed with Sofa bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(16 reviews)
  • 49 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

Hypo-allergenic bedding, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-in Shower)

Hypo-allergenic bedding, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-in Shower)

9.6 out of 10
Exceptional
(7 reviews)
  • 49 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Accessible, Bathtub (2 Queen Beds with Sofabed)

Hypo-allergenic bedding, iron/ironing board, free WiFi, bed sheets

Suite, Accessible, Bathtub (2 Queen Beds with Sofabed)

7.0 out of 10
Good
(4 reviews)
  • 49 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, City View

43-inch LCD TV with cable channels, TV, MP3 dock

Studio Suite, 1 King Bed with Sofa bed, City View

8.8 out of 10
Excellent
(5 reviews)
  • City view
  • 32 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, City View, Corner

Suite, 1 King Bed with Sofa bed, City View, Corner | City view

Suite, 1 King Bed with Sofa bed, City View, Corner

9.0 out of 10
Wonderful
(26 reviews)
  • City view
  • 49 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, City View

43-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed with Sofa bed, City View

8.4 out of 10
Very good
(13 reviews)
  • City view
  • 49 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, City View (Hearing)

43-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed with Sofa bed, Accessible, City View (Hearing)

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 49 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, City View (Roll-in Shower)

43-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed with Sofa bed, Accessible, City View (Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 49 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking, City View

43-inch LCD TV with cable channels, TV, MP3 dock

Premium Suite, 1 King Bed, Non Smoking, City View

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Accessible, Bathtub

Hypo-allergenic bedding, iron/ironing board, free WiFi, bed sheets

Premium Suite, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for One Bedroom King Suite

Hypo-allergenic bedding, iron/ironing board, free WiFi, bed sheets

One Bedroom King Suite

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4

View all photos for Mobility Accessible Two Queen Suite with Bathtub

Hypo-allergenic bedding, iron/ironing board, free WiFi, bed sheets

Mobility Accessible Two Queen Suite with Bathtub

  • Sleeps 6

View all photos for One Bedroom Two Queen Suite

Hypo-allergenic bedding, iron/ironing board, free WiFi, bed sheets

One Bedroom Two Queen Suite

  • Sleeps 6

View all photos for King Studio Suite with City View

Hypo-allergenic bedding, iron/ironing board, free WiFi, bed sheets

King Studio Suite with City View

  • Sleeps 4

View all photos for Hearing Accessible Corner King Suite with City View

Hypo-allergenic bedding, iron/ironing board, free WiFi, bed sheets

Hearing Accessible Corner King Suite with City View

  • Sleeps 4

View all photos for Corner King Suite with City View

Hypo-allergenic bedding, iron/ironing board, free WiFi, bed sheets

Corner King Suite with City View

  • Sleeps 4

View all photos for One Bedroom King Suite with City View

Hypo-allergenic bedding, iron/ironing board, free WiFi, bed sheets

One Bedroom King Suite with City View

  • Sleeps 4

View all photos for Mobility Accessible King Suite with View and Roll In Shower

Hypo-allergenic bedding, iron/ironing board, free WiFi, bed sheets

Mobility Accessible King Suite with View and Roll In Shower

  • Sleeps 4

Premium One Bedroom King Suite

  • Sleeps 4

View all photos for Mobility Accessible Premium King Suite with Tub

Hypo-allergenic bedding, iron/ironing board, free WiFi, bed sheets

Mobility Accessible Premium King Suite with Tub

  • Sleeps 4

View all photos for Mobility Accessible King Suite with Bathtub

Hypo-allergenic bedding, iron/ironing board, free WiFi, bed sheets

Mobility Accessible King Suite with Bathtub

  • Sleeps 4

View all photos for Mobility Accessible King Suite with Roll In Shower

Hypo-allergenic bedding, iron/ironing board, free WiFi, bed sheets

Mobility Accessible King Suite with Roll In Shower

  • Sleeps 4

View all photos for Mobility/Hearing Accessible King Suite with Roll In Shower

Hypo-allergenic bedding, iron/ironing board, free WiFi, bed sheets

Mobility/Hearing Accessible King Suite with Roll In Shower

  • Sleeps 4

View all photos for Suite, Non Smoking (2 Queen Beds with Sofabed)

Hypo-allergenic bedding, iron/ironing board, free WiFi, bed sheets

Suite, Non Smoking (2 Queen Beds with Sofabed)

9.4 out of 10
Exceptional
(13 reviews)
  • 48 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

King Studio Suite-Non-Smoking

  • Sleeps 4

View all photos for Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(50 reviews)
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

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Exterior

Hilton Chicago

Downtown Chicago
  • Pool
  • Spa pool
  • Pet-friendly
  • Free Wi-Fi
4.3 out of 5, Excellent, 2,723 reviews
The price is NZ$405
includes taxes & fees
26 Apr - 27 Apr
Hilton Chicago

About the area

Chicago

Homewood Suites by Hilton Chicago-Downtown puts you in the heart of Chicago, steps from Michigan Avenue and within a 10-minute stroll of Chicago Riverwalk. Highlights at this hotel include an indoor swimming pool, a complimentary breakfast and in-room kitchens. .This pet-friendly hotel offers free WiFi in public areas, a fitness centre and a 24-hour front desk. Added amenities include laundry facilities, express check-out and dry cleaning/laundry services. There's also the convenience of valet parking. .Within a 15-minute walk of this 3-property class Downtown Chicago hotel, attractions include Millennium Park and Chicago Theatre.

What's nearby

  • Michigan Avenue - 2 min walk - 0.2 km
  • Bally's Casino Chicago - 2 min walk - 0.2 km
  • Northwestern Memorial Hospital - 5 min walk - 0.4 km
  • Chicago Riverwalk - 8 min walk - 0.7 km
  • Millennium Park - 12 min walk - 1.0 km

Getting around

  • Grand Station (Red Line) - 2 min walk
  • Millennium Station - 12 min walk
  • Chicago O'Hare International Airport (ORD) - 44 min drive

Restaurants

  • ‪Eataly - ‬1 min walk
  • ‪Bally's Casino - ‬2 min walk
  • ‪Upstairs at The Gwen - ‬1 min walk
  • ‪Weber Grill Restaurant - ‬2 min walk
  • ‪Shake Shack - ‬2 min walk

About this property

Homewood Suites by Hilton Chicago-Downtown

Homewood Suites by Hilton Chicago-Downtown offers its guests an indoor pool and a fitness centre. Public spaces have free WiFi. Free breakfast is served daily. Event space at this hotel measures 1784 square feet (166 square metres) and includes conference space. Homewood Suites by Hilton Chicago-Downtown also features multilingual staff, a fireplace in the lobby, and laundry facilities. Parking is available for a fee.

This 3-star Chicago hotel is smoke free.

  • 233 guestrooms or units
  • 14 levels
  • Conference rooms
  • 1784 sq ft of conference space
  • 166 sq. m of conference space
  • Built in 1999
  • Buffet breakfast (free)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Fireplace in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
Homewood Suites by Hilton Chicago-Downtown offers 233 accommodations with coffee/tea makers and complimentary newspapers. This accommodation offers separate sitting areas. 43-inch LCD televisions come with premium cable channels. Accommodation at this 3-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include complimentary toiletries and hairdryers.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is offered on request and hypo-allergenic bedding can be requested.

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4.3 out of 5, Excellent, 5,822 reviews
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12 Apr - 13 Apr
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Valet parking on site (USD 72 per night; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Free manager's reception (select days)

Things to do

  • Bicycle tours
  • Designer stores
  • Gym
  • Indoor pool
  • Shopping centre

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop

Business services

  • 1,784 square feet of conference space
  • 3 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 14 floors
  • Banquet hall
  • Built in 1999
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 43-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Paper towels

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 125 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 72 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay (maximum USD125 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and debit cards. Cash is not accepted. Long-term renters welcome.
    For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 5:00 AM to 11:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Chicago Downtown
Homewood Suites Chicago Downtown
Homewood Suites Hilton Chicago Downtown Hotel
Homewood Suites Hilton Chicago Downtown
Homewood Suites Hilton Hotel Chicago Downtown
Chicago Homewood Suites
Homewood Chicago
Homewood Suites By Hilton Chicago Downtown Hotel Chicago

Frequently asked questions

What is the cancellation policy at Homewood Suites by Hilton Chicago-Downtown?

Homewood Suites by Hilton Chicago-Downtown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Homewood Suites by Hilton Chicago-Downtown?

As of 6 Apr 2026, prices found for a 1-night stay for 2 adults at Homewood Suites by Hilton Chicago-Downtown on 12 Apr 2026 start from NZ$302, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Homewood Suites by Hilton Chicago-Downtown?

Yep, Homewood Suites by Hilton Chicago-Downtown has valet parking with in/out privileges for USD 72 per night.

Are there any beaches close to Homewood Suites by Hilton Chicago-Downtown?

Yep, Homewood Suites by Hilton Chicago-Downtown is a short 14-minute walk from Ohio Street Beach. Fun beach activities include sailing and swimming. You can also find motor boats and boat tours.

Does Homewood Suites by Hilton Chicago-Downtown have a pool?

Yep, and guests love it! Homewood Suites by Hilton Chicago-Downtown has an indoor pool. The pool is open 5:00 AM to 11:00 PM.

Does Homewood Suites by Hilton Chicago-Downtown serve breakfast?

You bet, our visitors adore the free buffet brekkie here! Offered on weekdays between 6:30 AM and 9:30 AM and on weekends from 7:00 AM to 10:00 AM, this is the spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Homewood Suites by Hilton Chicago-Downtown?

No, Homewood Suites by Hilton Chicago-Downtown does not offer an airport shuttle service.

What time are check-in & check-out at Homewood Suites by Hilton Chicago-Downtown?

Check-in begins at 4 PM. Check-out time is 11 AM.

Homewood Suites by Hilton Chicago-Downtown Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 711 out of 1159 reviews
Rating 8 - Good. 265 out of 1159 reviews
Rating 6 - Okay. 104 out of 1159 reviews
Rating 4 - Poor. 46 out of 1159 reviews
Rating 2 - Terrible. 33 out of 1159 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Aizada

Stayed 3 nights in Jan 2026

6/10 Okay

yuliana

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room was nice and clean, had a very nice view. Staff was courteous and helpful. They offer breakfast and that is a go! was a complete breakfast and nice environment. The only bad thing is the $72 daily rate for parking, which you need to pay if you are driving to Chicago, making the daily rate of the hotel little more expensive. The pool is very small and little cold, other than that the place is clean and smoke free, close to many attractions, location is nice.
Stayed 2 nights in Jan 2026

10/10 Excellent

Cesar

Stayed 2 nights in Jan 2026

8/10 Good

Ruben

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy with our stay. Value with the booking and property.
Stayed 1 night in Jan 2026

10/10 Excellent

RYAN

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great rooms
Stayed 2 nights in Jan 2026

10/10 Excellent

Celeste

Stayed 1 night in Jan 2026

10/10 Excellent

Ivory

Stayed 2 nights in Jan 2026

10/10 Excellent

Annamaria

Stayed 4 nights in Dec 2025

8/10 Good

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities
The rooms were a great size, and the personal touch of my name on the TVs was nice, and the kids thought it was amazing. My only major issue was the heat in the room. It was blowing so hard, and no matter how low we put the temperature it wouldn't stop. We did not sleep well at all, I am not sure I slept. And for being New years, and already being up late, that wasn't great. and I couldnt' use my CPAP because I had a weird hot air breeze in intervals over my face, even after closing the vents which made it hard to breathe. I am not sure what was the issue but we were all extremely hot. The shower was good, complicated but good. And everything was clean. Breakfast even for being as busy as it was, was taken care of consistently and the staff was friendly.
Stayed 1 night in Dec 2025

8/10 Good

Adrianne, Lombard

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, free breakfast and right in the heart of the city.
Stayed 1 night in Dec 2025

10/10 Excellent

Eugene

Stayed 2 nights in Dec 2025

2/10 Terrible

Grace

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel had a strong smoke smell everywhere. It was gross. Staff was nice.
Stayed 1 night in Jan 2026

10/10 Excellent

Cody

Stayed 2 nights in Dec 2025

10/10 Excellent

Ashar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful stay at Homewood. The friendly and caring staff made it truly special—especially Fabiola at reception, the fantastic breakfast team, and the attentive housekeeping staff.
Stayed 4 nights in Dec 2025

10/10 Excellent

Roman

Stayed 2 nights in Dec 2025

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great stay!! We really enjoyed Homewood Suites by Hilton Downtown!! Once you enter on street level, proceed to Level 6 for the lobby. Customer service was great at check in. It was really busy on Christmas Day. The views are really great from the whole front side of the building. They do have snacks and drinks for purchase in the lobby. We booked a city view room for a small upcharge and am super happy we did. The room had a huge bed, couch bed, 2 tvs, and kitchenette complete with dishes. The view at night was so beautiful!! Our room and bathroom was super clean. The bed was so comfortable!! Some have mentioned that it’s noisy…. this hotel is downtown in a major city so yes there is more noise than staying out of the city. Take it in as part of the experience. The noise didn’t bother me at all. There is complimentary breakfast!! I would 100% stay here again! **PARKING** the hotel does offer valet for more money than I wanted to spend. Use SPOTHERO and book a spot 1 block away(430 n rush) for a seriously amazing price. It’s an open air lot so if you have a bigger suv or truck it’s perfect.
Stayed 1 night in Dec 2025

4/10 Poor

Justin

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Staff was just fine. Nothing to do with the folks that actually worked there. Hotel needs maintenance and a little common sense upkeep. Everywhere you look everything's worn out. The emergency escape window in our Suite was half open and jammed could hear sirens all sorts of racket all night long. Looks like they tried to just get it to sort of shut and stuff some napkins in it. The toilet constantly ran after flushing. Tile's broken and moisture peeling paint off the ceiling in the bathroom because of no vent fan working. The pool was so cloudy it was ridiculous. So much chlorine and that thing you could burn your eyes as soon as you open the door. Again, nobody maintaining the property. Breakfast was a s*** show every single day. Not nearly enough seating for an entire hotel of folks eating breakfast. Get rid of some of the nonsense seating in the lobby and utilize that space for actual tables and chairs for people to eat. The lobby is useless anyway. The fireplace was never on. Nobody was ever sitting down there. There's no bar. Advertising 24/7 coffee and water in the lobby. Not true or only at breakfast. Overall probably wouldn't stay again as there were other opportunities to stay elsewhere, similar or better pricing.
Stayed 2 nights in Dec 2025

2/10 Terrible

Ali, Dearborn

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Smelly rooms with slow elevators and no luggage carts available with the most uncomfortable beds and pool was ghetto
Stayed 2 nights in Dec 2025

6/10 Okay

Chadwick

Travelled with family
Liked: Cleanliness
Staff was nice and helpful, and hotel is in a great location. However, The hotel is getting worn and outdated. Carpet, furniture and pullout sofa’s are stained and uncomfortable. The sheets did not fit our king size bed (they did fix and change sheets tho). The elevators are old and slow, so be prepared to wait if it’s busy.
Stayed 2 nights in Dec 2025

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2025

10/10 Excellent

Marisol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was fresh, good service and excellent location.
Stayed 2 nights in Dec 2025

6/10 Okay

Angela

Travelled with family and small children
Liked: Cleanliness, amenities
The room was fine, I had 3 rooms and only one was ready an hour after check in, the last room wasn't ready for over 2 hours after check in. The elevators are super slow, I was thankful both elevators were working.
Stayed 1 night in Dec 2025

10/10 Excellent

Jacqueline

Stayed 2 nights in Dec 2025

2/10 Terrible

Luke

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel has 19 floors with just 2 elevators, disastor. Breakfast area has no seating with horrible processed food. Valet is $72 a night and they take 1 hour to retrieve your car. Very bad experience. Would not recommend this hotel to anyone
Stayed 3 nights in Dec 2025

8/10 Good

Brice

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall it was a great stay! Close to many attractions and restaurants. We really enjoyed our stay for the Holiday weekend! One drawback was the wait for the elevator was long, and breakfast was PACKED. Room was clean and spacious! We would stay again.
Stayed 2 nights in Dec 2025