Swissotel - Chicago

4.5 star property
Riverside hotel with bars/lounges and 24-hour fitness centre

Photo gallery for Swissotel - Chicago

Indoor wedding
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Meeting facility
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Bar
  • Parking available
  • Room service
  • Breakfast available
  • Housekeeping
The current price is NZ$282
includes taxes & fees
2 Jan - 3 Jan 2026

Explore the area

View map
323 E Wacker Dr, Chicago, IL, 60601
  • Place, Millennium Park
    ‪3 min walk‬
  • Place, Michigan Avenue
    ‪5 min walk‬
  • Place, Chicago Riverwalk
    ‪7 min walk‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪25 min drive‬

Room options

Classic Double Room, 2 Double Beds, City View

9.2 out of 10
Wonderful
(49 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Classic Room, 1 King Bed, River View

9.2 out of 10
Wonderful
(38 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

Classic Double Room, 2 Double Beds, River View

8.8 out of 10
Excellent
(24 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

Classic Room, 1 King Bed, Lake View (Lake View)

9.0 out of 10
Wonderful
(30 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 30 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

Classic Double Room, 2 Double Beds, Lake View

9.8 out of 10
Exceptional
(20 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 30 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

Premier Corner Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Premier Room, 1 King Bed, City View, Corner

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 39 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

Classic Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(121 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 King Bed, City View

10.0 out of 10
Exceptional
(7 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
Sofa bed - king
  • 70 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

Swiss Pinnacle, Room, 1 King Bed, Non Smoking, City View

8.4 out of 10
Very good
(7 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Swiss Pinnacle, Room, 1 King Bed, Non Smoking, River View

7.0 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, River View

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

Swiss Pinnacle, Room, 1 King Bed, Non Smoking, Lake View

10.0 out of 10
Exceptional
(9 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 30 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, Lake View

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 30 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

Classic 2 Double Beds Wheelchair Accessible

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • Sleeps 2
  • 2 Double Beds

Classic 2 Double Beds Accessible

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • Sleeps 2
  • 2 Double Beds

Classic 2 Double Beds Accessible with Roll In Shower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • Sleeps 2
  • 2 Double Beds

Classic 1 King Bed Wheelchair Accessible

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

Classic 1 King Bed Accessible

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

Classic 1 King Bed Accessible with Roll In Shower

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • River view
  • Sleeps 2
  • 1 King Bed

River View Room 1 King Bed Wheelchair Accessible

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • River view
  • Sleeps 3
  • 1 King Bed

River View Room 2 Double Beds Accessible

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • River view
  • Sleeps 4
  • 2 Double Beds

River View Room 1 King Bed Accessible with Roll In Shower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • River view
  • Sleeps 3
  • 1 King Bed

River View Room 2 Double Beds Accessible with Roll In Shower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • River view
  • Sleeps 4
  • 2 Double Beds

Lake View Room 2 Double Beds Accessible

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • Lake view
  • Sleeps 2
  • 2 Double Beds

Lake View Room 1 King Bed Accessible

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

Executive Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • Sleeps 4
  • 1 King Bed

Lifestyle Suite, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • Sleeps 4
  • 1 King Bed

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About the area

Chicago

A luxury stay in the heart of Chicago awaits you at Swissotel - Chicago. Within just a 10-minute stroll, you'll find popular attractions like Michigan Avenue and Millennium Park. Highlights at this hotel include 2 bars/lounges, a restaurant and a 24-hour gym. .A pampering day can include deep-tissue massages and Swedish massages along with facials, body treatments and mani/pedis. The restaurant, The Palm, is open for breakfast, lunch and dinner. Amuse is the hotel's own lobby lounge, serving drinks along with light fare. A conference centre and a business centre are among the business amenities offered. Additionally, you'll find a gym, a coffee shop/cafe and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 8:00 AM and noon. There's also the convenience of valet parking. .Attractions within a 10-minute walk of this 4.5-property class Downtown Chicago hotel include Chicago Riverwalk and Chicago Theatre.

What's nearby

  • Millennium Park - 3 min walk - 0.3 km
  • Michigan Avenue - 5 min walk - 0.5 km
  • Grant Park - 6 min walk - 0.6 km
  • Chicago Riverwalk - 7 min walk - 0.6 km
  • Art Institute of Chicago - 9 min walk - 0.8 km

Getting around

  • Millennium Station - 9 min walk
  • Randolph-Wabash Station - 10 min walk
  • Chicago O'Hare International Airport (ORD) - 43 min drive

Restaurants

  • ‪SwissĂ´tel - ‬2 min walk
  • ‪Northman Beer & Cider Garden - ‬5 min walk
  • ‪American Craft Kitchen & Bar - ‬4 min walk
  • ‪Sheraton Club Lounge - 33 Floor - ‬4 min walk
  • ‪SwissĂ´tel Chicago Lobby Lounge - ‬2 min walk

About this property

Swissotel - Chicago

Riverside hotel with bars/lounges and 24-hour fitness centre
Along with a restaurant, there's a coffee shop/cafe on site. You can unwind with a drink at one of the 2 bars/lounges. You'll find a business centre on site.

A 24-hour fitness centre, spa services, and multilingual staff are also featured at the luxury Swissotel - Chicago. For a fee, parking is available.

This 4.5-star Chicago hotel is smoke free.

  • 661 guestrooms or units
  • 43 levels
  • 2 bars or lounges
  • Built in 1988
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Dining venue
Swissotel - Chicago offers 661 accommodations with iPod docking stations and a safe. Beds feature premium bedding. LCD televisions come with premium cable channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower, bathrobes, designer toiletries and complimentary toiletries.

In-room wired and wireless Internet access (Wi-Fi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages, hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include deep-tissue massages, sports massages, Swedish massages and facials.

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per 24-hour period); wired internet (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Parking and transport

  • Valet parking on site (USD 87 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 8:00 AM to noon on weekends; USD 5 to 35 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Amuse
  • The Palm

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Billiards/pool table
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Garden
  • On a river
  • Vegetable garden

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 43 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1988
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • IPod dock
  • Pay films
  • Smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per night, plus a deposit of USD 250.00 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 25 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 29.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Health club access
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 35.00 per person
  • Fee for in-room wireless Internet: USD 14.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per 24-hour period (rates may vary)
  • Valet parking fee: USD 87.00 per night
  • Pet deposit: USD 250.00 per stay
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses a grey water recycling system.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Property Registration Number 60601, 60601, Hotel License

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chicago Swissotel
Swissotel Chicago
Swissotel Chicago Hotel
Swissotel Hotel Chicago
Chicago Swissotel Hotel
Swissotel Chicago Hotel Chicago
Swissotel
Swissotel - Chicago Hotel
Swissotel - Chicago Chicago
Swissotel - Chicago Hotel Chicago

Frequently asked questions

What is the cancellation policy at Swissotel - Chicago?

Swissotel - Chicago offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Swissotel - Chicago?

As of 17 Dec 2025, prices found for a 1-night stay for 2 adults at Swissotel - Chicago on 2 Jan 2026 start from NZ$231.23, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Swissotel - Chicago?

Yep, Swissotel - Chicago has valet parking for USD 87.00 per night.

Are there any beaches close to Swissotel - Chicago?

Yep, Swissotel - Chicago is a short 16-minute walk from Ohio Street Beach. Fun beach activities include windsurfing, kayaking and sailing.

Is there a spa on site at Swissotel - Chicago?

There's no onsite spa, but this property does offer services like facials and body treatments, as well as prenatal massages.

What makes Swissotel - Chicago a romantic place to stay?

Couples spa treatments and a bar, as well as premium bedding and massage services available in the guestrooms, help set the scene for a romantic weekend at Swissotel - Chicago.

Is Swissotel - Chicago family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Swissotel - Chicago is a hit with families.

Does Swissotel - Chicago serve breakfast?

You bet, cooked-to-order breakfast is served on weekdays from 6:30 AM to 10:30 AM and weekends from 8:00 AM to noon.

Is there a free airport shuttle available at Swissotel - Chicago?

No, Swissotel - Chicago does not offer an airport shuttle service.

Is there a bar or restaurant at Swissotel - Chicago?

Yep, you can grab a meal at Swissotel - Chicago's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Swissotel - Chicago?

Check-in begins at 3 PM. Check-out time is noon.

Reviews

Swissotel - Chicago Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 2118 out of 3025 reviews
Rating 8 - Good. 478 out of 3025 reviews
Rating 6 - Okay. 200 out of 3025 reviews
Rating 4 - Poor. 102 out of 3025 reviews
Rating 2 - Terrible. 127 out of 3025 reviews

Reviews

8/10 Good

Mirtha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Tanya

Liked: Cleanliness, amenities, property conditions & facilities
None
Stayed 3 nights in Aug 2025

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You're in the middle of everything the only downside dont get lake view not worth it you pay extra for nothing
Stayed 3 nights in Aug 2025

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Carlè

Stayed 2 nights in Sep 2025

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unparalleled Experience at Swissotel Chicago! From the moment I stepped into Swissotel Chicago, I was treated to an unforgettable experience. The staff's professionalism and warmth were evident from the start, making me feel right at home. My room was a sanctuary of comfort and style, with breathtaking views of the city skyline and Lake Michigan. The bed was incredibly comfortable, and the attention to detail in the room's design was top-notch. The hotel's amenities are second to none. I enjoyed a fantastic meal at The Palm, which served up some of the best steak I've ever had. The fitness center was well-equipped and immaculately clean, perfect for a morning workout. But what truly sets this hotel apart is its exceptional service. Every request was handled promptly and with a genuine smile. The location is also perfect, putting you within walking distance of Millennium Park, the Art Institute, and endless dining and shopping options. Swissotel Chicago isn't just a hotel; it's a destination. I can't recommend it enough and am already planning my next stay. A truly five-star experience in every sense of the word!
Stayed 3 nights in Sep 2025

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service
Room was a little outdated with shower leaking outside of bathroom from a bad seal had to place towel down to keep it from going into the room towel rack in poor condition about ready to fall off was really disappointed with the room considering the priced I paid for the room downstairs is very nice and guests services did a great job fix your rooms.
Stayed 3 nights in Sep 2025

10/10 Excellent

judit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything outstanding. The only less than perfect rating goes for the bathroom. A bit awkward placing of shower The breakfasts super good, service friendly and efficient. Perfect size for a restful stay.
Stayed 4 nights in Sep 2025

10/10 Excellent

Miyoko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the center of everything very convenient
Stayed 3 nights in Sep 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel.

The service from staff was excellent! The room was comfortable and clean. Pricing is reasonable, and the location is excellent.
Stayed 1 night in Sep 2025

10/10 Excellent

Dale

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Stay

Excellent hotel with very friendly and helpful staff. Highly recommend.
Stayed 2 nights in Sep 2025

10/10 Excellent

Arika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

6/10 Okay

Ashley

Stayed 2 nights in Sep 2025

10/10 Excellent

Liquida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The water took 15 mins to get Luke warm after a long day I was not happy room 871.
Stayed 1 night in Sep 2025

10/10 Excellent

Rita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location! Attentive staff|Very walkable to many sights
Stayed 1 night in Sep 2025

10/10 Excellent

Antonne

Stayed 1 night in Sep 2025

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning property
Stayed 2 nights in Aug 2025

10/10 Excellent

Saadeddine

Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 1 night in Sep 2025

10/10 Excellent

Ashley

Stayed 1 night in Sep 2025

10/10 Excellent

Marilys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Maria Ofelia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a great location.
Stayed 3 nights in Aug 2025

10/10 Excellent

Kailey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Megan

Stayed 4 nights in Aug 2025

10/10 Excellent

Deborah

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

Great Location & Friendly Staff, few Hiccups

We had a good overall experience at Swissôtel Chicago. The location is fantastic close to everything we wanted to see and the staff was very friendly and welcoming. There were, however, a couple of things that stood out. When we arrived, there was no conditioner in the shower. While housekeeping responded quickly once I called, this is something that should be double-checked before guests check in. The other issue was with parking. The self-parking option felt a bit confusing and not clearly explained. We ended up using valet, and the valet staff was excellent—professional and efficient—but I think the hotel could do a better job of clarifying parking options for guests ahead of time. Overall, we enjoyed our stay and would consider returning, but a few small improvements in housekeeping checks and guest communication would make the experience even better.
Stayed 1 night in Aug 2025

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay With a Few Small Hiccups

Review of Swissôtel Chicago Our experience at Swissôtel Chicago was good overall. The location is excellent, and the staff was very friendly and accommodating. That said, there are a couple of things worth mentioning. First, there was no conditioner in the shower when we arrived. While the team responded quickly once I called, I feel that this is something housekeeping should always check and restock before a guest arrives. It was a small but noticeable oversight. The second issue was with parking. The self-parking option felt a little deceiving. We decided to go with valet service instead, and I want to note that the valet staff was fantastic—very professional and efficient. However, I think the hotel should provide clearer, more transparent information about the self-parking process so guests understand their options upfront. Overall, we enjoyed our stay, but with a couple of small improvements, the experience could be even better.
View from inside hotel
Stayed 1 night in Aug 2025