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Hotel Pal Cozumel

3.0 star property

Photo gallery for Hotel Pal Cozumel

Poolside bar
Basic Studio Suite, 2 Double Beds | Bathroom
Poolside bar
View from property
Exterior

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Bar
  • Housekeeping

Explore the area

View map
15A Avenida Sur 106, Centro, Entre Benito Juarez y 1 Era Sur, Cozumel, QROO, 77600
  • Place, San Miguel Church
    ‪6 min walk‬
  • Place, Museo de la Isla de Cozumel
    ‪8 min walk‬
  • Place, Cozumel Museum
    ‪10 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪3 min drive‬

Room options

View all photos for Basic Studio Suite, 2 Double Beds

Beach/ocean view

Basic Studio Suite, 2 Double Beds

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Family Apartment

  • City view
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed
  • Free Wi-Fi

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About the area

Cozumel

Hotel Pal Cozumel puts you in the heart of Cozumel, within just a 10-minute stroll of Benito Juarez Park and Cozumel Maritime Terminal. Highlights at this hotel include free continental breakfast, an outdoor swimming pool and a bar/lounge. .This business-friendly hotel offers free WiFi in public areas, a rooftop terrace and concierge services. Other amenities include a picnic area, express check-out and babysitting services. Each morning free breakfast is served. There's also the convenience of a beach shuttle. .With a stay at this 3-property class Colonia Centro hotel, you'll be 0.6 km (0.3 mi) from Museo de la Isla de Cozumel and 3.6 km (2.2 mi) from Villa Blanca Reef.

What's nearby

  • Central Plaza - 3 min walk - 0.3 km
  • Benito Juarez Park - 5 min walk - 0.4 km
  • San Miguel Church - 6 min walk - 0.6 km
  • Museo de la Isla de Cozumel - 8 min walk - 0.7 km
  • Cozumel Museum - 10 min walk - 0.8 km

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 6 min drive

Restaurants

  • ‪Woody's - ‬4 min walk
  • ‪Loncheria Chelly - ‬3 min walk
  • ‪Guisados - ‬2 min walk
  • ‪El Abuelo Gerardo - ‬3 min walk
  • ‪Fonda Don José - ‬2 min walk

About this property

Hotel Pal Cozumel

You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

An outdoor pool, a rooftop terrace, and multilingual staff are also featured at the business-friendly Hotel Pal Cozumel.

This 3-star Cozumel hotel is smoke free.

  • 12 guestrooms or units
  • Continental breakfast (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Outdoor picnic space
  • No smoking on site
  • Bar or lounge
Hotel Pal Cozumel offers 12 air-conditioned accommodations with a hairdryer and an iron/ironing board. Rooms open to balconies or patios. This individually furnished accommodation has separate dining areas and includes desks and kitchen islands. 32-inch flat-screen televisions come with digital channels and Netflix.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking available (USD 15 per day)
  • Street parking available
  • Beach shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:30 AM
  • A bar/lounge

Things to do

  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Picnic area
  • Rooftop terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 steps to reach entrance
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Dishwasher
  • Kitchen island
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 9:00 PM

Early check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Contactless check-out

Express check-out available

Special check-in instructions

The front desk is open Monday - Sunday (8:00 AM - 10:00 PM)

The check-in location differs from the property location; go to: [EN RECEPCION A SU LLEGADA]

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you to complete the following before checking out:

Load the dishwasher

Gather used towels

Remove personal items and remove leftover food and drinks

Turn off the lights, lock the doors and return the keys

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Pal Cozumel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation. The property is professionally cleaned.

Property Registration Number 001007007271

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Pal Cozumel

Hotel Pal Cozumel Cozumel

Hotel Pal Cozumel Aparthotel

Hotel Pal Cozumel Aparthotel Cozumel

Frequently asked questions

What is the cancellation policy at Hotel Pal Cozumel?

Hotel Pal Cozumel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Hotel Pal Cozumel?

The closest beach to Hotel Pal Cozumel is San Francisco Beach (17.6 km).

Does Hotel Pal Cozumel have a pool?

Hotel Pal Cozumel has an outdoor pool.

What makes Hotel Pal Cozumel a romantic place to stay?

A lounge bar, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Hotel Pal Cozumel.

Is Hotel Pal Cozumel family-friendly?

You bet! With amenities such as babysitting services, a picnic area and an outdoor pool, it's no surprise that Hotel Pal Cozumel is a hit with families.

Does Hotel Pal Cozumel serve breakfast?

You bet, free continental breakfast is served daily from 8:00 AM to 10:30 AM.

Is there a free airport shuttle available at Hotel Pal Cozumel?

No, Hotel Pal Cozumel does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Pal Cozumel?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hotel Pal Cozumel?

No, pets and service animals are not allowed.

Hotel Pal Cozumel Reviews

Reviews

6.8
Rating 10 - Excellent. 7 out of 20 reviews
Rating 8 - Good. 3 out of 20 reviews
Rating 6 - Okay. 4 out of 20 reviews
Rating 4 - Poor. 2 out of 20 reviews
Rating 2 - Terrible. 4 out of 20 reviews

7.4/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
One of the worse hotel experiences I have had. Room was not clean. There were stains in the linen and towels. The walls and furniture were old and worn down. Staff was rude and not helpful. They insulted me and refused to accommodate our requests. I refused to stay in a place where I can’t trust its higiene during a pandemic, and left. They refused to return my money and I had to pay for two hotels.
Stayed 3 nights in Jan 2021

10/10 Excellent

James

Liked: Cleanliness, room comfort
Nice staff, loved the rooftop view.
Stayed 4 nights in Dec 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2020

2/10 Terrible

Edward

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No hot water!

Although the price is dirt cheap the place felt rundown. Before it being a hotel it was an apartment complex. No running hot water, the breakfast was less than being continental, the bath towels were stained with (you couldn’t tell). Beds were not comfortable. Location was alright but your view was not anything spectacular, you were staring at a water tower.
Stayed 4 nights in May 2019

8/10 Good

Arlette

Liked: Cleanliness, staff & service

Place is ok

A little bit expensive for the confort you can get. Big room but very poor distribution. Nice terrace, but i found the walls are really low, for what I reccomend to be extra vigilant if you have kids The hotel offers a selection of bread with butter/jam/nutella and coffee in the morning (nice detail) It doesn’t have space in the bathroom to put your stuff. No vanity in the bathroom. Beds and pillows are just ok It doesn’t have elevators, so if you have any walking problem is not a place for you. Very close to tge ferry. Near the central market where you can eat at a very reasonable price
Stayed 2 nights in Mar 2019

2/10 Terrible

MICHAEL

Awful! Awful! Awful!

Awful experience! The place was old and very dirty. The rooms were extremely loud and dark and felt unsafe. After 10 mins here I immediately checked out and cancelled my reservation. They refused to return my fee. The next morning I woke up to an unauthorized charge of $100. I wouldn’t suggest anyone stay here.
Stayed 1 night in Sep 2018

2/10 Terrible

Jake, Texas

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2018

6/10 Okay

Yony

Business traveller
Liked: Cleanliness
Disliked: Amenities
La habitación tenía detalles como el televisor tenía daños en el audio el conteo sin baterías y la parrilla de la cocina no funcionaba
Stayed 2 nights in Jan 2026

10/10 Excellent

Genoveva

Liked: Cleanliness, room comfort

Ampliamente recomendable

Un lugar tranquilo y bien ubicado, con desayuno rico y buen trato de los empleados.
Stayed 1 night in Mar 2021

8/10 Good

Mathias

Liked: Room comfort

Small hotel, walking distance

For the Price, it was okay.
Stayed 1 night in Jan 2021

10/10 Excellent

Minerva Marlen

Liked: Cleanliness, room comfort

Agradable para descansar

Mi experiencia fue agradable pudimos descansar
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen Hotel

La verdad me gusto el Hotel Me atendieron Bien La alberca estaba Limpia Las habitaciones Limpias Lo recomiendo
Stayed 1 night in Jan 2020

6/10 Okay

Lívia

Liked: Room comfort
Disliked: Cleanliness

Somente para dormir

- piscina suja - quarto sujo - café da manhã mega fraco ( torrada, café e suco) - quarto igual o da foto - recepção com serviço regular.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
La atención, el wifi, la programación de tv y la terraza son excelentes.
Stayed 1 night in Dec 2018

4/10 Poor

Juan, Cuernavaca morelos

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
Los empleados muy serios, me dejaron encargado a mi llegada con otra persona de otro local. Un relajo poder ver las noticias por el sistema de tv que tienen Lipio, aire acondicilonado es de ventana no mini split. El desayuno solo es cafe, 1 pan y jugo no natural
Stayed 2 nights in Nov 2018

4/10 Poor

MARIO CESAR

Liked: Cleanliness
Disliked: Property conditions & facilities

Muchas cosas que mejorar

El supuesto bar, aun no esta abierto, despues de las 6 no hay nadie en recepcion, la tv es smart, y al internet ser pesimo, nunca funciono y como no hay quien te ayude despues de las 6, no hay nada que hacer en el lugar
Stayed 4 nights in Oct 2018

6/10 Okay

Verified traveller

Lugar bien

Lugar bien, pero se me hizo pague más de lo que cuesta
Stayed 1 night in Aug 2018

6/10 Okay

EDGAR, PLAYA DEL CARMEN

Disliked: Staff & service

OCEANMAN PLACE

SOLO ESTUVE 7 HRS Y NO TUVE TIEMPO DE CONOCER LA TERRAZA, FALTA ESTACIONAMIENTO, ELEVADOR, Y UN POCO DE ILUMINACION, RECEPCION 24 HRS ASI COMO ALCUALIZAR LOS AIRES ACONDICIONADOS POR MINISPLITS QUE SON MENOS RUIDOSOS. PERO EN GENERAL BIEN EL LUGARCILLO
Stayed 1 night in Aug 2018

10/10 Excellent

jareth, Cozumel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exelente ubicación para todo

La atención es exelente y la vista es excelente la piscina es excelente para lo niños pequeños
Stayed 1 night in Jul 2018