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Occidental Cozumel - All Inclusive

4.0 star property
On private beach with 3 outdoor pools, near Playa Mia Grand Beach and Water Park

Photo gallery for Occidental Cozumel - All Inclusive

Private beach, sun-loungers, beach towels, beach massages
Front of property
Royal Level Luxury
Exercise/lap pool
Interior entrance

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • Bar
  • 24/7 front desk
The current price is NZ$359
includes taxes & fees
22 May - 23 May

Explore the area

Map
Km 16.6 Carretera Sur, El Cedral, San Francisco, Palancar, Cozumel, QROO, 77600
  • San Francisco Beach
    ‪11 min walk‬
  • Mr. Sancho's Beach Club
    ‪2 min drive‬
  • Paradise Beach
    ‪2 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪26 min drive‬

Room options

View all photos for Deluxe Room (Concierge)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room (Concierge)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 39 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Romance)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room (Romance)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 41 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Royal Level Luxury

Royal Level Luxury

Royal Level Luxury

Highlights

Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 39 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Deluxe)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room (Deluxe)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 39 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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About the area

Cozumel

An all-inclusive stay in Cozumel awaits you at Occidental Cozumel - All Inclusive. Within just a 15-minute stroll, you'll find San Francisco Beach and Arrecifes de Cozumel National Park. Highlights at this beachfront property include 7 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include hot stone massages, Swedish massages and body wraps along with aromatherapy and mani/pedis. With 5 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and nightclub. 1392 square feet (129 square metres) of event facilities include a meeting room and conference space. Plus you'll find free Wi-Fi in public areas, a gym and a hot tub. Each morning free full breakfast is offered between 7:00 AM and 11:00 AM. There's also the convenience of free self parking. .Attractions within a 30-minute walk of this 4-property class Cozumel property include Paradise Beach and Mr. Sancho's Beach Club.

What's nearby

  • San Francisco Beach - 11 min walk - 1.0 km
  • Nachi Cocom Beach Club & Water Sport Center - 15 min walk - 1.3 km
  • Mr. Sancho's Beach Club - 2 min drive - 2.2 km
  • Playa Mia Grand Beach and Water Park - 2 min drive - 2.3 km
  • Paradise Beach - 2 min drive - 1.9 km

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 26 min drive

Restaurants

  • ‪Mr. Sanchos - ‬2 min drive
  • ‪Playa Uvas - ‬14 min drive
  • ‪Topaz Restaurant - ‬9 min walk
  • ‪Occidental Grand Beach - ‬8 min walk
  • ‪Manatees Swim Up Bar - ‬5 min drive

About this property

Occidental Cozumel - All Inclusive

On private beach with 3 outdoor pools, near Playa Mia Grand Beach and Water Park
Occidental Cozumel - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the sandy beach. At Occidental Cozumel - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 7 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This Colonial property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking is free.

Smoking is allowed in designated areas at this 4-star Cozumel property.

  • 247 guestrooms or units
  • 3 levels
  • 11 buildings
  • 7 dining venues
  • 5 bars or lounges
  • 1392 sq ft of conference space
  • 129 sq. m of conference space
  • Full breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
Occidental Cozumel - All Inclusive offers 247 accommodations with free minibar items and a safe. 32-inch flat-screen televisions come with cable channels. Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers.

This Cozumel property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has couples treatment room(s). Massages are available on the beach and in the spa. Other services include hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

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  • Pool
  • Hot tub
  • Breakfast included
4.0 out of 5, Very good, 1,004 reviews
The price is NZ$323
includes taxes & fees
15 May - 16 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Nightclub
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Scooter/moped rentals

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,392 square feet of conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • In a national park
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 11 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Colonial architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Occidental Cozumel - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Free in-room WiFi has a 2-device limit. WiFi in public areas is also free and has a 2-device limit.

Property is also known as

Cozumel Grand Occidental
Occidental Grand Cozumel
Occidental Grand Cozumel All Inclusive
Grand Cozumel
Grand Occidental Cozumel
Occidental Cozumel
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Occidental Grand Cozumel Resort All Inclusive
Occidental Grand Resort All Inclusive
Occidental Cozumel Resort
Occidental Resort
Occidental Grand Cozumel Hotel
Occidental Cozumel All Inclusive
Occidental Cozumel All Inclusive All-inclusive property
Occintal Cozumel Inclusive
Occidental Cozumel - All Inclusive Cozumel
Occidental Cozumel - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Occidental Cozumel - All Inclusive?

Occidental Cozumel - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Occidental Cozumel - All Inclusive?

As of 13 May 2025, prices found for a 1-night stay for 2 adults at Occidental Cozumel - All Inclusive on 22 May 2025 start from NZ$351.91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Occidental Cozumel - All Inclusive?

Yep, Occidental Cozumel - All Inclusive has a free self car park.

Are there any beaches close to Occidental Cozumel - All Inclusive?

Yep, Occidental Cozumel - All Inclusive is a short 11-minute walk from San Francisco Beach. Fun beach activities include snorkelling, scuba diving and windsurfing. You can also find boat tours.

Is there a spa on site at Occidental Cozumel - All Inclusive?

Yep, there is an onsite spa at Occidental Cozumel - All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Occidental Cozumel - All Inclusive have a pool?

Yep, and guests recommend it! Occidental Cozumel - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at Occidental Cozumel - All Inclusive?

Occidental Cozumel - All Inclusive features a private beach, 3 outdoor pools and a full-service spa.

Is Occidental Cozumel - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Occidental Cozumel - All Inclusive is a hit with families.

Does Occidental Cozumel - All Inclusive serve breakfast?

Sure does, complimentary full breakfast is on offer daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Occidental Cozumel - All Inclusive?

No, Occidental Cozumel - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Occidental Cozumel - All Inclusive?

Yep, they've got a beach bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Occidental Cozumel - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Occidental Cozumel - All Inclusive?

No, pets and service animals are not allowed.

Occidental Cozumel - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 347 out of 1006 reviews
Rating 8 - Good. 288 out of 1006 reviews
Rating 6 - Okay. 187 out of 1006 reviews
Rating 4 - Poor. 98 out of 1006 reviews
Rating 2 - Terrible. 86 out of 1006 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Melisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in and out was easy and quick. Staff was always available and helpful. Food and drinks were amazing.
Stayed 3 nights in Feb 2025

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed at the Occidental for a short, last minute getaway. This hotel quite honestly was not my first pick but the price point was what drew me to stay and we had a great time! The resort had a lot of character, quite literally set in the jungle part of the island. The facilities were clean and nice. The rooms were big, the bathrooms were huge with a waterfall shower. The rooms were probably the nicest rooms that we have stayed in at an all-inclusive beach resort. The only downside was the top floors do not have a balcony, only the first level ground floors. Not a deal breaker or huge deal for us. The rooms are set back a ways from the beach and ocean. There is an adult only pool that is set back closer to the rooms though. The beach was wonderful and the ocean swimming was great! The hotel provides snorkel gear for one hour only for free, otherwise you have to pay. Bring your own! They did have a worker providing drink beach service throughout the day too. Food: I was pretty disappointed with the food throughout the stay. There is usually at least a couple things you can find to eat but the quality of most of the selections was just not good, and didn't even look appealing to the eye. Being a smaller hotel the food selection at the buffet, understandably so, was quite smaller. Over all though, we really enjoyed our time!
Stayed 4 nights in Feb 2025

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property was dated and our room needed some minor repairs, two lights in the bathroom didn’t work, phone didn’t work, etc. but nothing that affected our stay. Our room and the resort were very clean! Staff is very friendly and welcoming!
Stayed 3 nights in Feb 2025

8/10 Good

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The good thing was the staff and the all inclusive hotel
Stayed 6 nights in Jan 2025

10/10 Excellent

Daniel Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Wait staff during breakfast was very attentive especially Cristy, Rqario, capcin, and Shany. Jesus the bell boy was the best. If we come back again those folks will be part of the reason
Stayed 7 nights in Jan 2025

10/10 Excellent

Michele, Green Bay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort. I would return.
Stayed 7 nights in Jan 2025

10/10 Excellent

Vladimir Walter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly. The property was very well maintained. Beds and pillows were very comfortable and the restaurants were great. Nice beach and pool area
Stayed 9 nights in Jan 2025

6/10 Okay

Czeslaw

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
food so so-shortages, lock of timely replenishments , limited choices, coffee did not taste good, weak and cold, coffee machine in the restaurant most of the time did not work. Serving lunch only in the beach bar created wasting time waiting lines, property nice and kept well, customer service not responsive. Limited choice of drinks. Overall avarage at the best.
Stayed 7 nights in Jan 2025

10/10 Excellent

JEFFREY ALAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very friendly staff. Food was good
Stayed 7 nights in Jan 2025

8/10 Good

Sarah

Liked: Property conditions & facilities
Stayed 5 nights in Jan 2025

8/10 Good

Anthony James

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean. Staff takes great care and pride in their work. Quiet resort. Not much pool activities though
Stayed 7 nights in Jan 2025

10/10 Excellent

Cheng hyun

Stayed 4 nights in Jan 2025

4/10 Poor

Leszek, Sayreville

Travelled with partner
Disliked: Staff & service, amenities
I liked the see and how quiet it was. That was my best thing in that stay. Also property is properly maintained. That is all i can say in plus about it!! What I didn't like was the customer service which was very slow and, at times, inefficient. It looks like there is not enough food ALL THE TIMES. The food was not replenished in time, leaving guests with poor choices. The other weird thing was the water. Your table has six people, and there are only four glasses all the time. The glass is empty, and you have to ask for water. Also, it is never replenished until you ask. That is really not usual in all all-inclusive resorts. They also make sure you don't drink too much because running out of alcohol of your choice is very common. I can go on and on, but it's interesting not to see it in the reviews. When I talked to the guests, they were all surprised with all those things in a 4.5-star resort review. In my opinion, it should be 2.5-3 at most. I hope future guests will take that into consideration when paying and expecting excellence and finding poor service.
Stayed 7 nights in Jan 2025

6/10 Okay

jeramy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jan 2025

4/10 Poor

Debra, Oshawa

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
the property shows well with the tropical vegetation but we found the buffet dinner to be the same bland meals poor with very little variety (mostly mexican for dinners). The 3 Specialty restaurants were not up to what we had expected. I believe the chefs are trying too hard, and present the food in a pile, hard to cut a steak when it is on top of mashed potatoes, presents nice but not practical when you go to cut your steak as it slides around. Good luck if your building is anywhere near the entertainment area and most buildings will be affected by it between 9-10pm . Only one bar is open to have an evening drink or two and that bar is near the front desk, nothing available down by the beach front in the evening. Would we go back . . . nope!
Stayed 12 nights in Jan 2025

8/10 Good

Katrina

Stayed 9 nights in Jan 2025

10/10 Excellent

PETER j

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paying extra for the royal level definitely worth it.
Stayed 8 nights in Jan 2025

8/10 Good

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds were immaculate, and the staff was so friendly.
Stayed 7 nights in Jan 2025

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five day stay for diving. Staff was very nice, facilities were very clean. Food was excellent and there was bacon every morning at breakfast! Check in was characteristically slow. Taxis to town are now $20.
Stayed 5 nights in Jan 2025

6/10 Okay

Alice J, Forest Park

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
They need refillable water stations for your water bottles. Shouldn’t be giving out plastic water bottles to everybody. Also had no balcony and it was really hard to dry my stuff. I am a scuba diver, so I had a lot of stuff to get dry!
Stayed 7 nights in Dec 2024

8/10 Good

Rollan

Travelled with partner
Liked: Cleanliness, staff & service
The bartender at the adult pool was fantastic!
Stayed 10 nights in Jan 2025

2/10 Terrible

Leticia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s for older crowd and not much entertainment
Stayed 5 nights in Jan 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Liked it
Stayed 6 nights in Dec 2024

8/10 Good

Christian Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

6/10 Okay

Thomas

Travelled with family
Very clean and well manicured and maintained. Quiet lay out too
Stayed 7 nights in Jan 2025