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Crowne Plaza Dallas Downtown by IHG

3.5 star property
Hotel with an outdoor pool, 5-minute walk to Dallas World Aquarium

Photo gallery for Crowne Plaza Dallas Downtown by IHG

Breakfast, lunch, dinner served; American cuisine
Check-in/check-out kiosk
Terrace/patio
Premium bedding, in-room safe, desk, iron/ironing board
Point of interest

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available
The current price is NZ$180
includes taxes & fees
23 Feb - 24 Feb

Explore the area

View map
1015 Elm St, Dallas, TX, 75202
  • Place, John F. Kennedy Memorial
    ‪5 min walk‬
  • Place, Dallas World Aquarium
    ‪5 min walk‬
  • Place, Kay Bailey Hutchison Convention Center
    ‪10 min walk‬
  • Airport, Dallas, TX (DAL-Love Field)
    ‪12 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, Balcony

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, City View

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, City View

7.6 out of 10
Good
(21 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Balcony

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds, Balcony

7.0 out of 10
Good
(8 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, City View

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds

7.4 out of 10
Good
(62 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility)

  • City view
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed

  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility)

8.2 out of 10
Very good
(13 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room

  • 30 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

8.0 out of 10
Very good
(79 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Exterior

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About the area

Dallas

Crowne Plaza Dallas Downtown by IHG puts you in the heart of Dallas, within just a 10-minute stroll of popular attractions like Dallas World Aquarium and The Sixth Floor Museum at Dealey Plaza. Highlights at this hotel include a restaurant, an outdoor swimming pool and a 24-hour gym. .The restaurant, THRIVE Restaurant, serves American cuisine and is open for breakfast, lunch and dinner. Round Bar is the hotel's own bar. 30000 square feet (2787 square metres) of event facilities include 22 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also the convenience of self parking. .Within a 15-minute walk of this 3.5-property class Downtown Dallas hotel, attractions include Kay Bailey Hutchison Convention Center and Reunion Tower.

What's nearby

  • John F. Kennedy Memorial - 5 min walk - 0.5 km
  • Dallas World Aquarium - 5 min walk - 0.5 km
  • The Sixth Floor Museum at Dealey Plaza - 7 min walk - 0.6 km
  • Kay Bailey Hutchison Convention Center - 10 min walk - 0.9 km
  • American Airlines Center - 15 min walk - 1.3 km

Getting around

  • Akard Station - 3 min walk
  • Dallas Union Station - 10 min walk
  • Love Field Airport (DAL) - 18 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Chick-fil-A - ‬2 min walk
  • ‪Little Daisy - ‬4 min walk
  • ‪Twisted Trompo - ‬4 min walk
  • ‪Patrick Kennedy's Irish Pub - ‬4 min walk

About this property

Crowne Plaza Dallas Downtown by IHG

Hotel with an outdoor pool, 5-minute walk to Dallas World Aquarium
Crowne Plaza Dallas Downtown by IHG offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre, 22 meeting rooms, and limo/town car service. Event space at this hotel measures 30000 square feet (2787 square metres) and includes a conference centre. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Crowne Plaza Dallas Downtown by IHG. For a fee, parking is available.

This 3.5-star Dallas hotel is smoke free.

  • 1 building
  • 291 guestrooms or units
  • 19 levels
  • 30000 sq ft of conference space
  • 2787 sq. m of conference space
  • Deli
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Crowne Plaza Dallas Downtown by IHG offers 291 accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. A pillow menu is available. Televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Similar properties

Exterior
Magnolia Hotel Dallas Downtown
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.0 out of 5, Very good, 3,539 reviews
The price is NZ$245
includes taxes & fees
15 Feb - 16 Feb
Magnolia Hotel Dallas Downtown

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Parking on site (USD 20 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: USD 18.35 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Round Bar
  • THRIVE Restaurant

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (30,000 square foot of space)

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Lever door handles
  • Lift (61 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 19 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 18.35 per person
  • Self-parking fee: USD 20.00 per night (in/out privileges)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and Carte Blanche. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 3 children aged 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown

Frequently asked questions

What is the cancellation policy at Crowne Plaza Dallas Downtown by IHG?

Crowne Plaza Dallas Downtown by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza Dallas Downtown by IHG?

As of 10 Feb 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza Dallas Downtown by IHG on 23 Feb 2026 start from NZ$180.23, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza Dallas Downtown by IHG?

Yep, Crowne Plaza Dallas Downtown by IHG has a self car park with in/out privileges for USD 20.00 per night. A self car park is also available, for a fee.

Does Crowne Plaza Dallas Downtown by IHG have a pool?

Crowne Plaza Dallas Downtown by IHG has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes Crowne Plaza Dallas Downtown by IHG a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Crowne Plaza Dallas Downtown by IHG.

Is Crowne Plaza Dallas Downtown by IHG family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Crowne Plaza Dallas Downtown by IHG is a hit with families.

Does Crowne Plaza Dallas Downtown by IHG serve breakfast?

Yep, buffet breakfast is offered daily between 6:30 AM and 10 AM.

Is there a free airport shuttle available at Crowne Plaza Dallas Downtown by IHG?

No, Crowne Plaza Dallas Downtown by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Crowne Plaza Dallas Downtown by IHG?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Crowne Plaza Dallas Downtown by IHG?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Crowne Plaza Dallas Downtown by IHG?

No, only service animals are allowed.

Crowne Plaza Dallas Downtown by IHG Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 476 out of 1345 reviews
Rating 8 - Good. 250 out of 1345 reviews
Rating 6 - Okay. 247 out of 1345 reviews
Rating 4 - Poor. 172 out of 1345 reviews
Rating 2 - Terrible. 200 out of 1345 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Kimberly

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cookies
Stayed 2 nights in Nov 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Happy hour and dinner were great!
Stayed 1 night in Nov 2025

10/10 Excellent

Fernando

Stayed 1 night in Oct 2025

10/10 Excellent

Kayleah

Stayed 1 night in Nov 2025

10/10 Excellent

Candi

Liked: Cleanliness, staff & service, amenities
Great location and staff
Stayed 1 night in Nov 2025

10/10 Excellent

Candi

Liked: Cleanliness, staff & service, amenities
Love everything about this location. Definitely staying again. City view with a balcony was beautiful
Stayed 1 night in Nov 2025

6/10 Okay

Floyd

Travelled with partner
Liked: Cleanliness, amenities
Heating/cooling system
Stayed 2 nights in Nov 2025

2/10 Terrible

Jessica, Princeton

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was really crowded upon our arrival a customer was complaining without any resolution. We check in and headed to our room which was extremly hot we call service and waited for an hour and they didn’t not show up We left in hope the room just needed time to cool off. After 2 hrs we came to a hotter room we call service and they did not show up my husband went to the lobby and we find the front desk lady smoking weed in the lobby with some we think are under age kids and customers complaining about the loud noice from the ballroom that was more like a night club my husband complain about the room and she said the guy was on round, he told her what about the smoking and she said went quiet, on the elevator guest were smoking as well. We end up getting our room fixed at around 1am. This would have been a great stay but just because the environment vibes it will be a big no for us. I will not recommend staying here with family. Bed was comfortable that’s the only positive I have to say
Stayed 1 night in Nov 2025

10/10 Excellent

Abduel

Stayed 1 night in Jul 2025

4/10 Poor

LIGERIA

Disliked: Cleanliness, amenities
The bathroom was not fully cleaned. The sink didn't work properly. You had to hold down the toilet handle for it to flush properly. We were on the 15th floor, but the sliding door was broken. The little handle they had didn't properly work. The pool was filthy. It looked like it hadn't been clen in a while. Hallway smelled musty. The staff that checked was nice. My truck was scratched up while parking in the parking garage. Now the glass on my sunroof is scratched up. I'm not happy with the surrounding area. Didn't feel safe. A lot of homeless people are around. There were a lot of police out that didn't make me feel any better. That meant a very high crime rate. The elevator was slow and didn't seem to work properly. We were very nervous every time we had to get on and off it. Will not stay again or would I recommend it to anyone else. I give it a 2 star because of the balcony and the staff seem pleasant.
The toilet is so close to the tub!
Sink was disgusting!!!!
The door to the balcony.!
Stayed 1 night in Nov 2025

10/10 Excellent

Benny

Stayed 1 night in Nov 2025

10/10 Excellent

Matt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 1 night in Nov 2025

4/10 Poor

Dominic

Stayed 2 nights in Oct 2025

6/10 Okay

Shireen

Business traveller
Hotel was very outdated/cheap looking. The hallway smelled like cigarettes, my AC read 64 but it felt like 70. The bed was pretty comfortable though.
Stayed 1 night in Nov 2025

10/10 Excellent

Benjamin

Stayed 1 night in Nov 2025

6/10 Okay

Brittany

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The first room we received was not clean and very obviously just vacated, however we were given another room on a lower floor
Stayed 1 night in Oct 2025

4/10 Poor

Cristina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
***Not Happy with our stay*** •upon check in was told we would receive our IHG points by Erick (on checkout was told no because a 3rd party booking was used) fine. •Room was 78°off and on the first night ( we didn't sleep very well) finally got the unit to work for 2nd day. for the cost you would think they would have the air cool and refrigerator cold. •railtrain blowing the horn all night into early morning ( you could hear everything...) • Room smelled of stale cigar, cloth chair & ottoman in room had questionable stains (just nasty) •shower floor very slick • ice machine on our floor never worked we had to go up a floor for ice •Hallways and elevators smelled like weed. •18 to enter club on first floor. We were told not worth going to, its all kids (coming back from dinner seeing very young people running out of lobby jumping into cars because of a fight in said CLUB and security pepper spraying them.(what we were told) •Elevators were down off and on and only 1 was working to rooms and parking. • bartender made great drinks (forgot his name) :) •Kim ( front desk) seemed understanding with a couple compliants that we mentioned to her (compt our breakfast last morning there)Good breakfast and service.Thank you Kim💛 •$719 for 2 VERY SMALL outdated rooms •$150 returnable deposit after 7-10 days •$20 parking fee daily (valet is $40 daily) *Our clothes and luggage smelled like* stale cigar when we returned home NOT WORTH THE $$$
Stayed 2 nights in Oct 2025

10/10 Excellent

Omar

Stayed 1 night in Oct 2025

10/10 Excellent

Tawana

Beautiful hotel, staff was top notch
Stayed 1 night in Oct 2025

10/10 Excellent

katie

Liked: Cleanliness, staff & service, amenities
Great
Stayed 1 night in Oct 2025

6/10 Okay

Cristina

Travelled with family
Disliked: Property conditions & facilities
2 rooms ...Definitely not worth the 720$ plus 150$ deposit per room that was unexpected
Stayed 2 nights in Oct 2025

10/10 Excellent

Nickolas

Stayed 1 night in Nov 2025

2/10 Terrible

Siobhan

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
window was unsealed.
Stayed 1 night in Oct 2025

10/10 Excellent

Anibal

Travelled with family
Liked: Cleanliness, staff & service, amenities
I love it
Stayed 1 night in Aug 2025

8/10 Good

James Thomas

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2025