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Crowne Plaza Dallas Downtown by IHG

3.5 star property

Photo gallery for Crowne Plaza Dallas Downtown by IHG

Breakfast, lunch, dinner served; American cuisine
Premium bedding, in-room safe, desk, iron/ironing board
Point of interest
Terrace/patio
Check-in/check-out kiosk

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available
The current price is NZ$183
includes taxes & fees
19 May - 20 May

Explore the area

View map
1015 Elm St, Dallas, TX, 75202
  • Place, John F. Kennedy Memorial
    ‪5 min walk‬
  • Place, Dallas World Aquarium
    ‪5 min walk‬
  • Place, Kay Bailey Hutchison Convention Center
    ‪10 min walk‬
  • Airport, Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪21 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, Balcony

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, City View

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, City View

7.6 out of 10
Good
(21 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Balcony

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds, Balcony

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, City View

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds

7.4 out of 10
Good
(67 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility)

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed

  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility)

7.4 out of 10
Good
(16 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

8.0 out of 10
Very good
(87 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
19 May - 20 May
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About the area

Dallas

Crowne Plaza Dallas Downtown by IHG places you in the centre of Dallas, within just a 5-minute stroll of Dallas World Aquarium and within 15 minutes of Kay Bailey Hutchison Convention Center. Highlights at this hotel include a restaurant, an outdoor swimming pool and a 24-hour gym. .The restaurant, THRIVE Restaurant, serves American cuisine and is open for breakfast, lunch and dinner. Round Bar is the hotel's own bar. 30000 square feet (2787 square metres) of event facilities include 22 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also the convenience of self parking. .Within a 20-minute walk of this 3.5-property class Downtown Dallas hotel, attractions include American Airlines Center and Reunion Tower.

What's nearby

  • John F. Kennedy Memorial - 5 min walk - 0.5 km
  • Dallas World Aquarium - 5 min walk - 0.5 km
  • The Sixth Floor Museum at Dealey Plaza - 7 min walk - 0.6 km
  • Kay Bailey Hutchison Convention Center - 10 min walk - 0.9 km
  • American Airlines Center - 15 min walk - 1.3 km

Getting around

  • Akard Station - 3 min walk
  • Dallas Union Station - 10 min walk
  • Love Field Airport (DAL) - 18 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Monarch - ‬3 min walk
  • ‪Twisted Trompo - ‬4 min walk
  • ‪Little Daisy - ‬4 min walk
  • ‪Sushiya - ‬3 min walk

About this property

Crowne Plaza Dallas Downtown by IHG

Crowne Plaza Dallas Downtown by IHG offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre, 22 meeting rooms, and limo/town car service. Event space at this hotel measures 30000 square feet (2787 square metres) and includes a conference centre. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Crowne Plaza Dallas Downtown by IHG. For a fee, parking is available.

This 3.5-star Dallas hotel is smoke free.

  • 1 building
  • 291 guestrooms or units
  • 19 levels
  • 30000 sq ft of conference space
  • 2787 sq. m of conference space
  • Deli
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Crowne Plaza Dallas Downtown by IHG offers 291 accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. A pillow menu is available. Televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Similar properties

Exterior
Magnolia Hotel Dallas Downtown
Downtown Dallas
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.0 out of 5, Very good, 3,850 reviews
The price is NZ$194
includes taxes & fees
31 May - 1 June
Magnolia Hotel Dallas Downtown

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Parking on site (USD 20 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: USD 18.35 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Round Bar
  • THRIVE Restaurant

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (30,000 square foot of space)

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Lever door handles
  • Lift (61 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 19 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 18.35 per person
  • Self-parking fee: USD 20.00 per night (in/out privileges)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and Carte Blanche. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 3 children aged 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown

Frequently asked questions

What is the cancellation policy at Crowne Plaza Dallas Downtown by IHG?

Crowne Plaza Dallas Downtown by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza Dallas Downtown by IHG?

As of 13 May 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza Dallas Downtown by IHG on 19 May 2026 start from NZ$183, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza Dallas Downtown by IHG?

Yep, Crowne Plaza Dallas Downtown by IHG has a self car park with in/out privileges for USD 20.00 per night. A self car park is also available, for a fee.

Does Crowne Plaza Dallas Downtown by IHG have a pool?

Crowne Plaza Dallas Downtown by IHG has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes Crowne Plaza Dallas Downtown by IHG a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Crowne Plaza Dallas Downtown by IHG.

Is Crowne Plaza Dallas Downtown by IHG family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Crowne Plaza Dallas Downtown by IHG is a hit with families.

Does Crowne Plaza Dallas Downtown by IHG serve breakfast?

Yep, buffet breakfast is offered daily between 6:30 AM and 10 AM.

Is there a free airport shuttle available at Crowne Plaza Dallas Downtown by IHG?

No, Crowne Plaza Dallas Downtown by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Crowne Plaza Dallas Downtown by IHG?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Crowne Plaza Dallas Downtown by IHG?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Crowne Plaza Dallas Downtown by IHG?

No, only service animals are allowed.

Crowne Plaza Dallas Downtown by IHG Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 527 out of 1455 reviews
Rating 8 - Good. 264 out of 1455 reviews
Rating 6 - Okay. 260 out of 1455 reviews
Rating 4 - Poor. 181 out of 1455 reviews
Rating 2 - Terrible. 223 out of 1455 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

6/10 Okay

Noah

Liked: Cleanliness, staff & service
The room itself was average, my biggest gripe was how long it took for hot water to run (15 minutes) and the tub wouldn’t drain fast enough so water was at my ankles in the shower. Other than that it was fine.
Stayed 1 night in Feb 2026

10/10 Excellent

antonio

Stayed 1 night in Feb 2026

6/10 Okay

Joemanuel

Stayed 2 nights in Feb 2026

6/10 Okay

Constance

Travelled with partner
Disliked: Property conditions & facilities
Average
Stayed 1 night in Jan 2026

2/10 Terrible

Kenneth

Disliked: Cleanliness
Room 1706 and 1704 From one room to another the ac units wasn’t working properly also hair and eyelashes were all over the shower wall in room 1706. One of the reasons we moved to 1704. Ruin a perfect night 😒
Eyelash and hair on shower wall in both rooms. Also ac unit wasn’t working properly in either room
Stayed 1 night in Feb 2026

2/10 Terrible

Victoria

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The shower drain was clogged with hair. The thermostat did not work, which made it very uncomfortable to sleep. Room phone was not connected to the wall for service.
Stayed 1 night in Feb 2026

6/10 Okay

Cait

Liked: Staff & service
AC unit took 12 hours to cool the room from 75 to 70 degrees.
Stayed 1 night in Feb 2026

8/10 Good

Odalys

Stayed 1 night in Feb 2026

6/10 Okay

melissa

Travelled with partner
Our ac in our did not work at all even after asking them to fix it. Our room was 78• on a night that was 45• and under we had to open the balcony door to get an circulation in the room.
Stayed 1 night in Jan 2026

10/10 Excellent

Tyranjula

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Jan 2026

2/10 Terrible

Douglas

Disliked: Cleanliness, staff & service, amenities
The room, hallway, and staff were all terrible. As we were checking in, the staff was talking about going to the liquor store while checking us in. We got off the elevator and there were crumbs, dust, dirt, and believe it or not, screws, in the hallways. We get to our room a the thermostat is set to 61 but it was 74 in the room. There was dust on the filter and on the vent. There was lint in the sink, glue dots in the wall and window, hair on the wall and bed, dust and dirt in the floor, the drain for the tub broke out and laying in the middle of the tub, stains in the toilet, smudges on the mirrors. I have never felt more disgusted in my life. When trying to go to the front desk, the elevator button to go down wouldn’t work. So we had to hit the up button and ride it up. We did so with an employee who was on the elevator already. We stopped on a different floor than ours. That floor also had dirt and crumbs everywhere. The employee stopped and looked at it and I said it’s like that on every floor. He just said wow really, and kept walking away. I will never, ever stay at another Crowne Plaza. Especially in Dallas. By far the worst hotel I have ever stayed in. And apparently I can’t even get a full refund… hotels.com has been unable to make contact with the Crowne Plaza to discuss it with them.
Stayed 2 nights in Jan 2026

6/10 Okay

Liu

Room was old and shower drains slowly. Staff refused to provide any utensils.
Stayed 1 night in Jan 2026

10/10 Excellent

Jasmine

Stayed 3 nights in Jan 2026

4/10 Poor

Lacey

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room we reserved was not available, ended up sleeping in separate beds. It was super disappointing after a long travel day. Location didn’t feel as safe as expected when walking to the closest corner store. Staff weren’t very friendly or interested in assisting us anyway
Stayed 1 night in Feb 2026

10/10 Excellent

Carla

Liked: Cleanliness, amenities, property conditions & facilities
Convenient location
Stayed 2 nights in Jan 2026

2/10 Terrible

Deanna

Disliked: Cleanliness, amenities, property conditions & facilities
Rude staff! And long wait times. I will never stay here again!
Stayed 1 night in Jan 2026

10/10 Excellent

Samantha

Stayed 1 night in Feb 2026

2/10 Terrible

Justin

Terrible they regretted to inform us the A/C went out in entire hotel and the rooms temps were 80 degrees finally moved to a room where my wife and I could open a balcony door just to get some cool air. Requested a refund in full. If I hadn’t drove all night and day I would’ve packed up
Stayed 1 night in Feb 2026

6/10 Okay

Aaron

Travelled with family
Liked: Staff & service
Disliked: Amenities
Everything just felt mediocre, slow elevators, yellow water in the tub the would not stop dripping, parking is horrible for larger trucks.
Stayed 1 night in Jan 2026

4/10 Poor

Shannon

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The staff was very courteous and polite they were actually wonderful. I found the chagres to be excessive. I was also told expedia canceled my reservation so I had to pay the hotel directly. I was also surprised that my room was so small and that was not the worse part, for a premium room, my room was It very small and the toilet leaked ridiculously from the back. I found the room to be very small and my breakfast was not included as advertised. I actually checked out a day early.
Stayed 2 nights in Jan 2026

4/10 Poor

chase

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Half the lights in the bedroom didn't work, a/c didn't work. Elevators broke down twice, and they don't have stairs you can take. They only have stairs with fire alarms. Staff were rude. Continental breakfast and dinner were 35 dollars a plate. Also in a very poor part of town. Will never stay again.
Stayed 5 nights in Jan 2026

4/10 Poor

Crystal Gutierrez

Disliked: Property conditions & facilities
Check in was terrible. Made you feel very un welcome and as they were bothered by me showing up to my reservation. The building itself is older so everything thing is extremely loud and echos
Stayed 2 nights in Jan 2026

10/10 Excellent

Valeria

Stayed 2 nights in Jan 2026

4/10 Poor

Ryley

Disliked: Cleanliness
a/c barely worked and was miserable all night
Stayed 1 night in Jan 2026

8/10 Good

Valerie

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Clean room
Stayed 2 nights in Jan 2026