Alabama Casino Hotels

Staff were friendly and helpful.

We just stayed here for 2 nights and had a bit of a mixed experience. Upon arrival, we were greeted by Mr. Mike, who was incredibly friendly and welcoming. He truly made a positive impact on our stay and is a big part of why our visit turned out as well as it did. That said, we were initially disappointed with our room. The hotel itself seems quite dated, and there were several maintenance concerns—there was a red stain on the nightstand, some broken shelving, a bathroom door lock that didn’t work, and the ceiling above the bathtub appeared to have been previously damaged (possibly mold) and just painted over. We were also told the pool was heated, but the following day learned the heat pump had gone out the day prior, which was disappointing. Although, I do understand that they don’t work well during spring. On a positive note, Mr. Mike kindly surprised us with complimentary breakfast during our stay and even late check out, which we truly appreciated. The poolside bar was another highlight—the Pink Flamingo drink was amazing, and the bartender working on 3/19 (I didn’t catch her name) was so friendly and personable. She made the experience even more enjoyable. Overall, while there were definitely some issues with the condition of the hotel, the staff—especially Mr. Mike and the bartender—made a lasting positive impression. I hope this review reaches who it’s meant to and I hope that the employees mentioned get some recognition for helping outweigh the negatives.

Great stay