Serua accommodation from NZ$111

4th trip!

Stuff was very friendly with our bags. It was very clean.. only thing the gate door was not locking. And the front desk girl name Karishma wasn’t friendly at all. She’s very rude. I have deal with her couple times and she’s the same. She should take some customer service class…..

The resort itself is beaytiful! It is small enough to walk around or use the bicycles provided for free, but it feels like you have place to yourself as well, the way it is laid out. We stayed in an Ocean View Villa and felt like we were the only people there. The Villa was spectacular and neatly maintained by staff and housekeeping. There was a little problem with the number of ants in the Villa that were in the kitchen and bedroom areas. Additionally, we did have a rodent enter the room that had chewed a hole in the ceiling where the beam meets the wall. But staff were very quick to respond and seal the hole. But overalll, the Villa experience was wonderful as far as comfort and amenities. My wife has food allergies and the kitchen and wait staff were very considerate when taking her order and cooking the meals. The chef came out almost every meal to check what she wanted and made special meals for her that were not on the regular meny. They made an extraordinary effort to please her. The grounds and pool and beach areas were very clean and beautiful to look at. We will definitely stay there again when we return.