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Bournemouth Highcliff Marriott Hotel

4.0 star property
Seafront with seasonal outdoor pool, near Bournemouth Pier

Photo gallery for Bournemouth Highcliff Marriott Hotel

Terrace/patio
Suite, 1 Bedroom, Non Smoking, Sea View
Classic Cottage, 1 King Bed, Non Smoking, Garden View | View from room
Bar (on property)
Signature Room, 1 King Bed, Non Smoking, Sea View | View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Air conditioning
  • Bar
  • Room service
  • Parking available
The current price is NZ$197
includes taxes & fees
12 Oct - 13 Oct

Explore the area

View map
105 St. Michael's Road, Bournemouth, England, BH2 5DU
  • Place, Bournemouth Beach
    ‪3 min walk‬
  • Place, Bournemouth International Centre
    ‪6 min walk‬
  • Place, Bournemouth Pier
    ‪9 min walk‬
  • Airport, Bournemouth (BOH-Bournemouth Intl.)
    ‪14 min drive‬

Room options

View all photos for Classic Cottage, 1 King Bed, Non Smoking, Garden View

Classic Cottage, 1 King Bed, Non Smoking, Garden View

Classic Cottage, 1 King Bed, Non Smoking, Garden View

8.6 out of 10
Excellent
(23 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Sea View

Deluxe Room, 1 King Bed, Non Smoking, Sea View | View from room

Deluxe Room, 1 King Bed, Non Smoking, Sea View

8.0 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 20 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(36 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Non Smoking, Sea View

Beach/ocean view

Junior Suite, 1 King Bed with Sofa bed, Non Smoking, Sea View

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hypo-allergenic bedding
  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, Sea View

Superior Room, 1 King Bed, Non Smoking, Sea View

Superior Room, 1 King Bed, Non Smoking, Sea View

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 20 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Non Smoking

Superior Room, 2 Double Beds, Non Smoking

Superior Room, 2 Double Beds, Non Smoking

9.4 out of 10
Exceptional
(12 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Non Smoking

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking

8.6 out of 10
Excellent
(12 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 40 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Room, 1 King Bed, Non Smoking, Sea View

Signature Room, 1 King Bed, Non Smoking, Sea View

Signature Room, 1 King Bed, Non Smoking, Sea View

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 28 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Sea View

Suite, 1 Bedroom, Non Smoking, Sea View

Suite, 1 Bedroom, Non Smoking, Sea View

8.6 out of 10
Excellent
(4 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hypo-allergenic bedding
  • 40 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the area

Bournemouth

Bournemouth Highcliff Marriott Hotel puts you in the heart of Bournemouth, within just a 10-minute stroll of popular attractions like Bournemouth Beach and Bournemouth Pier. Highlights at this beachfront hotel include a restaurant and in-room Smart TVs. .The restaurant, Brasserie Blanc, serves French cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Spend the day at the beach and enjoy the on-site seasonal outdoor swimming pool. 2799 square feet (260 square metres) of event facilities include 10 meeting rooms and conference space. Other amenities include free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 7 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Within a 15-minute drive of this 4-property class Bournemouth City Centre hotel, attractions include Poole Harbour and Bournemouth International Centre.

What's nearby

  • Bournemouth Beach - 3 min walk - 0.3 km
  • Bournemouth International Centre - 6 min walk - 0.5 km
  • Oceanarium - 6 min walk - 0.6 km
  • Bournemouth Pavillion Theatre - 9 min walk - 0.8 km
  • Bournemouth Pier - 9 min walk - 0.8 km

Getting around

  • Branksome Station - 4 min drive
  • Bournemouth (BOH-Bournemouth Intl.) - 11 min drive

Restaurants

  • ‪Bar So - ‬5 min walk
  • ‪Old Harry Rocks Bar & Restaurant - ‬1 min walk
  • ‪West Beach Restaurant and Bar - ‬6 min walk
  • ‪Nala Lounge - ‬2 min walk
  • ‪Five Guys - ‬7 min walk

About this property

Bournemouth Highcliff Marriott Hotel

Seafront with seasonal outdoor pool, near Bournemouth Pier
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 2799 square feet (260 square metres) and includes conference space. A seasonal outdoor pool, a terrace, and multilingual staff are also featured at the eco-certified Bournemouth Highcliff Marriott Hotel. The hotel can provide concierge services and wedding services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Bournemouth hotel is smoke free.

  • 160 guestrooms or units
  • 4 levels
  • 2 buildings
  • Conference rooms
  • 2799 sq ft of conference space
  • 260 sq. m of conference space
  • Built in 1864
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Bournemouth Highcliff Marriott Hotel offers 160 accommodations with a safe and coffee/tea makers. Beds feature premium bedding. A pillow menu is available. 49-inch Smart televisions come with premium digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Bournemouth hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and desk chairs. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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Property amenities

Internet

  • Available in all rooms: WiFi (GBP 12 per 24-hour period)
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Parking on site (GBP 15 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7 AM to 11 AM on weekends; GBP 18.50 for adults and GBP 8.75 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Brasserie Blanc

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10 meeting rooms
  • 2,799 square feet of conference space

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Hand-held showerhead
  • Height-adjustable showerhead
  • High-pile carpet in room
  • Lever door handles
  • Lift (89 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (114 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1864
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 49-inch smart TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 11 September to 3 May:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: GBP 45.00 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 20.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 18.5 for adults and from GBP 8.75 for children
  • Fee for in-room wireless Internet: GBP 12 per 24-hour period (rates may vary)
  • Self-parking fee: GBP 15 per day
  • Pet fee: GBP 45.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • The seasonal pool will open in May and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Bournemouth Highcliff
Bournemouth Highcliff Marriott
Bournemouth Highcliff Marriott Hotel
Bournemouth Marriott Hotel
Highcliff Bournemouth
Highcliff Marriott
Highcliff Marriott Hotel
Highcliff Marriott Hotel Bournemouth
Marriott Hotel Bournemouth
Marriott Hotel Highcliff Bournemouth
Bournemouth Marriott
Marriott Bournemouth
Bournemouth Highcliff Marriott
Bournemouth Highcliff Marriott Hotel Hotel
Bournemouth Highcliff Marriott Hotel Bournemouth
Bournemouth Highcliff Marriott Hotel Hotel Bournemouth

Frequently asked questions

What is the cancellation policy at Bournemouth Highcliff Marriott Hotel?

Bournemouth Highcliff Marriott Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Bournemouth Highcliff Marriott Hotel?

As of 29 Sept 2025, prices found for a 1-night stay for 2 adults at Bournemouth Highcliff Marriott Hotel on 12 Oct 2025 start from NZ$197.42, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Bournemouth Highcliff Marriott Hotel?

Yep, Bournemouth Highcliff Marriott Hotel has a self car park for GBP 15 per day. Onsite parking is limited.

Are there any beaches close to Bournemouth Highcliff Marriott Hotel?

Yep, Bournemouth Highcliff Marriott Hotel is a short 6-minute walk from Bournemouth Beach. Fun beach activities include snorkelling, scuba diving and waterskiing. You can also find boat tours.

Does Bournemouth Highcliff Marriott Hotel have a pool?

Bournemouth Highcliff Marriott Hotel has a seasonal outdoor pool. The pool is open from May to September.

What makes Bournemouth Highcliff Marriott Hotel a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Bournemouth Highcliff Marriott Hotel.

Is Bournemouth Highcliff Marriott Hotel family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Bournemouth Highcliff Marriott Hotel is a hit with families.

Does Bournemouth Highcliff Marriott Hotel serve breakfast?

You bet, buffet breakfast is served on weekdays between 6:30 AM and 10:30 AM and on weekends between 7 AM and 11 AM.

Is there a free airport shuttle available at Bournemouth Highcliff Marriott Hotel?

No, Bournemouth Highcliff Marriott Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Bournemouth Highcliff Marriott Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves French cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Bournemouth Highcliff Marriott Hotel?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Bournemouth Highcliff Marriott Hotel?

Dogs are welcome at Bournemouth Highcliff Marriott Hotel, with food and water bowls on offer.

Reviews

Bournemouth Highcliff Marriott Hotel Reviews

8.4

Very good

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 231 out of 442 reviews
Rating 8 - Good. 116 out of 442 reviews
Rating 6 - Okay. 53 out of 442 reviews
Rating 4 - Poor. 23 out of 442 reviews
Rating 2 - Terrible. 19 out of 442 reviews

Reviews

4/10 Poor

Christopher

Travelled with partner
Disliked: Property conditions & facilities
Unfortunately having been a guest several years ago we found the hotel was certainly not of the same standard. The public areas looked tired and needed a refresh , the service in the bar and restaurant was slow when busy there didn’t seem to be enough staff! On the plus point the bedrooms had been renovated and were very good.
Stayed 5 nights in Jun 2025

10/10 Excellent

Stuart

Stayed 1 night in Jun 2025

4/10 Poor

Cordilia

Travelled with family
Disliked: Room comfort
We stayed for one night, sofa bed not comfy and slept the whole night uncomfortable. We found used towels in the room and we put them outside near the door for collection. I am not sure what exactly happened on my booking because I understand I booked a family room including breakfast as I always book breakfast when travelling with children. To my surprise I was told there is no breakfast booked and the total amount for the room was different from what I booked. I had to pay for breakfast separately.
Stayed 1 night in Jun 2025

8/10 Good

Paul

Very clean and quiet
Stayed 1 night in Jun 2025

10/10 Excellent

Mrs Irene L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a nice few days in this peaceful hotel which had everything we needed. We particularly chose this hotel for its close proximity to the chair lift down the cliff to the beach ,giving a flat walkway along the beach and then back up using the lift.. Due to a landslip this lift was out of action which severely curtailed our access to the main part of Bournemouth. Due to mobility issues it was necessary to take a taxi to and from the hotel. Sadly this means we would not book this hotel again.
Stayed 4 nights in Jun 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service

We will be back

Family stay hotel right near beach amazing views very grand interior with lots of space to get around. Outside pool was an added pleasure especially as it was a hot day. Bar has outside patio which is lovely in the hot weather. Definitely stay again
Stayed 1 night in Jun 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AMEI O MEU QUARTO

Eu simplesmente amei melhor quarto que ja tive de hotel com uma vista maravilhosa para o mar
Stayed 1 night in Jun 2025

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was spacious and comfortable with partial sea views. Bed very comfortable and large king size. Housekeeping was excellent. The food at breakfast was not up to standard. Food on buffet not replenished and luke warm.
Stayed 3 nights in Jun 2025

10/10 Excellent

leanne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location , spacious clean room , very good facilities .
Stayed 2 nights in Jun 2025

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bournemouth trip

Lovely hotel with fabulous views. Perfect position for exploring Bournemouth and surrounding areas. Friendly staff. Would definitely recommend.
Stayed 1 night in Jun 2025

4/10 Poor

Wincy

Stayed 2 nights in May 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful check in service and the rooms (one being a cottage) was lovely. Parking is tight in the car park and the bathrooms are clean but a bit dated but the staff are fabulous and the views and setting are wonderful!
Stayed 1 night in Jun 2025

10/10 Excellent

Elliott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Christopher, Porter Ranch

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I had a awesome stay
Stayed 2 nights in May 2025

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel in a great location. Very friendly, welcoming and helpful staff.
Stayed 1 night in Jun 2025

4/10 Poor

Alison

Stayed 1 night in May 2025

8/10 Good

Marie

Liked: Cleanliness, staff & service, room comfort
Hotel staff were lovely but they clearly didn’t have enough staff, especially in the restaurant. Breakfast in particular was chaotic at the weekend as there wasn’t enough staff serving. We stayed in a cottage which was a great size but needed a refurb. The taps on the bathroom sink turned around, the shower was very noisy on a low setting, the electrics were also suspect. Expected more for the money we paid.
Stayed 3 nights in May 2025

8/10 Good

Ian, East Malling

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Excellent service. Need to note that you don't need to pay for parking in the car park - better (and cheaper) to pay at reception. Disappointing that the bar and room service ended at (or before) 11
Stayed 1 night in May 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to the beach, friendly staff
Stayed 1 night in May 2025

8/10 Good

Tom

Travelled with family
Liked: Cleanliness

Family stay

Inside the hotel is nice, but outside looks tired and run down, breakfasts were often waiting for items to be replenished, with limited options for children especially the really thin cold pancakes, reception staff were pleasant but found the bar staff a little offish, pool was nice and warm with free towels provided and friendly staff to assist, overall nice but could be so much better.
Stayed 2 nights in May 2025

8/10 Good

Rebecca

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Lovely place, beautiful views, close to everything, helpful and friendly staff; Cottage was a little tired
Stayed 1 night in May 2025