4/10 Poor
Bryon
Travelled with family
1 Apr 2025
Liked: Cleanliness, property conditions & facilities
The hotel, room, and location are quite nice.
The things that I didn’t like:
Wild Thyme restaurant in the hotel has TERRIBLE food and less than satisfactory service. The hotel seems to be a “luxury” location, but the restaurant does not come anywhere close to this description. We ate breakfast and the eggs were made from powder, the potatoes frozen, and the bacon cooked on a tray in the oven. Institutional food served with a bare minimum effort. The waitress seemed to be in quite a hurry when taking our order, but didn’t come by for a coffee refill or to check on our food until we were almost done. The bill was much too high for the quality of the food and service. Gratuity was also added with no option to not add a tip.
The people at the front desk also need some remedial training in proper customer service. One example is when I was doing business at the desk and the young lady proceeded to assist the next 2 customers before I had a chance to conclude my business.
Towels, chairs, and waters were to be provided by the hotel at the beach. Towels had run out and no efforts were made in a 3 hour period to provide them for guests. We were also overcharged when we rented an umbrella at the beach.
Valet parking was mandatory with an additional $55/ night fee that was not mentioned when placing the reservation.
One highlight amongst the staff was Luis. He was very attentive and helpful throughout our stay.
Bryon
Stayed 2 nights in Mar 2025