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City Hotel West

Pet-friendly hotel connected to the convention centre in Frankfurt with a 24-hour front desk

Photo gallery for City Hotel West

Reception
Exterior
Reception
Double or Twin Room
Breakfast area

Reviews

3.4 out of 10

Popular amenities

  • Laundry
  • Room service
  • Pet-friendly
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

View map
Moselstr. 35, Frankfurt, HE, 60329
  • Place, Frankfurt Trade Fair
    ‪14 min walk‬
  • Place, Römerberg
    ‪15 min walk‬
  • Place, Frankfurt Christmas Market
    ‪15 min walk‬
  • Airport, Frankfurt (FRA-Frankfurt Intl.)
    ‪10 min drive‬

Room options

View all photos for Single Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Single Room

Highlights

Separate sitting area
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • 16 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double or Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Double or Twin Room

Highlights

Separate sitting area
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Triple Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Triple Room

Highlights

Separate sitting area
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

View all photos for Vierbettzimmer

Hypo-allergenic bedding, minibar, in-room safe, desk

Vierbettzimmer

Highlights

Separate sitting area
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Bed

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About the area

Frankfurt

City Hotel West places you in the centre of Frankfurt, connected to the convention centre and within just a 15-minute stroll of popular places like Frankfurt Trade Fair and Alte Oper. Highlights at this hotel include free in-room WiFi. .This business-friendly hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include laundry facilities, express check-out and dry cleaning/laundry services. There's also the convenience of free parking nearby. .Attractions within a 20-minute walk of this Bahnhofsviertel hotel include Frankfurt Christmas Market and Römerberg.

What's nearby

  • Main Tower - 11 min walk - 0.9 km
  • Alte Oper - 12 min walk - 1.1 km
  • Frankfurt Trade Fair - 14 min walk - 1.2 km
  • Römerberg - 15 min walk - 1.3 km
  • Frankfurt Christmas Market - 15 min walk - 1.3 km

Getting around

  • Frankfurt (ZRB-Frankfurt Central Train Station) - 3 min walk
  • Central Station Tram Stop - 3 min walk
  • Frankfurt Airport (FRA) - 23 min drive

Restaurants

  • ‪Der Fette Bulle - ‬2 min walk
  • ‪Sapôres Sàigòn Street Food - ‬2 min walk
  • ‪Kakadu's - ‬2 min walk
  • ‪Saravanaa Bhavan - ‬1 min walk
  • ‪XiaoLongKan Hotpot Restaurant - ‬3 min walk

About this property

City Hotel West

Pet-friendly hotel connected to the convention centre in Frankfurt with a 24-hour front desk
As a guest of City Hotel West, you'll find a vending machine, multilingual staff, and tour/ticket assistance. WiFi is free in public spaces. The business-friendly City Hotel West also features concierge services, complimentary newspapers in the lobby, and laundry facilities.

This Frankfurt hotel is smoke free.

  • 25 guestrooms or units
  • 5 levels
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • No smoking on site
City Hotel West offers 25 accommodations with minibars and a safe. This accommodation offers separate sitting areas and includes desks. 41-inch flat-screen televisions come with satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Street parking available

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • On a river
  • On the boardwalk/promenade

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 41-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Minibar
  • Room service

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per day
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Google Pay, Apple Pay and PayPal
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, Discover, Diners Club, Union Pay, Eurocard, debit cards, cash, mobile payments, Google Pay, Apple Pay and PayPal. For guests' safety, the property includes a fire extinguisher, a smoke detector and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

City Hotel West
City Hotel West Frankfurt
City West Frankfurt
City Hotel-West Hotel Frankfurt
City Hotel West Hotel
City Hotel West Frankfurt
City Hotel West Hotel Frankfurt

Frequently asked questions

Is there a free airport shuttle available at City Hotel West?

No, City Hotel West does not offer an airport shuttle service.

What time are check-in & check-out at City Hotel West?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

City Hotel West Reviews

Reviews

3.4
Rating 10 - Excellent. 0 out of 31 reviews
Rating 8 - Good. 3 out of 31 reviews
Rating 6 - Okay. 3 out of 31 reviews
Rating 4 - Poor. 6 out of 31 reviews
Rating 2 - Terrible. 20 out of 31 reviews

3.6/10

Cleanliness

4.8/10

Staff & service

3.8/10

Amenities

3.2/10

Property conditions & facilities

3.4/10

Eco-friendliness

Reviews

2/10 Terrible

KIANOUSH

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2024

4/10 Poor

KIANOUSH

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing was good about this property unless you need a cheap place to ……
Stayed 1 night in Nov 2024

4/10 Poor

Charles-Antoine

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Noisy neighborhood during night
Stayed 4 nights in Nov 2024

2/10 Terrible

Garrett

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Don’t stay here just to save a few bucks bad area

Gross place in red light sheet smelt like smoke even in a non smoking room don’t stay
Stayed 1 night in Nov 2024

2/10 Terrible

Karl

Stayed 2 nights in Oct 2024

2/10 Terrible

Bingliang, Saint John

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointing Experience – Not Worth the Price! I recently checked into this hotel for my first trip to Frankfurt and was thoroughly disappointed. For a ridiculous price of over €300, I expected a certain level of quality, but what I got was far from it. The room was incredibly outdated, looking like it hadn't been updated in 20 years. The table was covered in a cheap PVC cover, and the towel smelled strongly of chemicals. To make matters worse, there were no basic amenities. No complimentary water, no charging adapter (despite the fact that I didn’t have a German charger), and no iron available. I felt like I was staying in a budget hotel despite paying premium prices. Although the staff did assist in changing me to a slightly better room, it didn’t change the overall experience. I still feel like I’ve been scammed and this stay has left a sour taste in my mouth. I expected much more for the price and am really disappointed. Definitely won’t be staying here again!
Stayed 3 nights in Sep 2024

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Roaches!!!!

Roaches!!!!!!!!!
Stayed 1 night in Sep 2024

2/10 Terrible

Sidi

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is horible, I coudn't stay more than 15 minutes. The location is good, very close to the train station and the center. But, the street is full of homeless. The rooms smell bad and dirty. It is not worth to be listed in any website. lost the money but no regrets to leave it
Stayed 2 nights in Sep 2024

2/10 Terrible

Stuart

Business traveller
Disliked: Amenities, property conditions & facilities
Staff were friendly. The pictures on the website need updating. The rooms are filthy, shower not attached, old crisps on the floor. This hotel is in the middle of red light district but you feel safe walking around.
Stayed 3 nights in Sep 2024

4/10 Poor

Anthony

Disliked: Staff & service, property conditions & facilities
Noisy area all night. The shower screen was broken and nobody had bothered to repair it.
Stayed 2 nights in Aug 2024

6/10 Okay

Tony

Travelled with family
Liked: Staff & service
Nice property but not in a great location. Staff very friendly. Shower very powerful and much needed!
Stayed 2 nights in Jun 2024

4/10 Poor

Karen

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty and poorly equipped.
Stayed 1 night in Jun 2024

6/10 Okay

Joseph

Liked: Staff & service
Was a good price but would not stay at the place more than 1 night
Stayed 1 night in May 2024

2/10 Terrible

Simon

Disliked: Cleanliness, staff & service, property conditions & facilities
Booked and paid for a quadruple room. My room had two single beds pushed together. My room absolutely stank of stale smoke. It had a fridge which would have been good if it worked. Constant noise all night. It’s in a rough part of town but I knew that already. The pictures aren’t of this hotel! Very dirty. Ended up checking out early and going home.

4/10 Poor

Axel

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very competitive rates but no bargain. You definitely get what u pay for. On weekends sometimes in summertime there are extremely noisy block parties with thousands of people and DJs and bands. No way to sleep before 2 or 3 am. But maybe you wanna go down and join! Rooms missing even basic standards.
Stayed 2 nights in Sep 2023

6/10 Okay

Wahidullah

Travelled with family
Liked: Staff & service, amenities
The customer service was good
Stayed 2 nights in Sep 2023

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Wir waren noch nie in einem schlechteren Zimmer

Es hat nach Zigaretten gestunken, Duschkopf war kaputt, Fernseher hatte keine funktionstüchtigen Sender, Bett war dreckig und hat sich verschoben, obwohl es ein Doppelbett sein sollte, ständig hat irgendwer eine Tür laut zu gemacht, die Hälfte der Möbel sind kaputt, paar Käfer waren auf dem Boden zu sehen und der Boden war dreckig. Service war ok.
Stayed 1 night in Jul 2025

2/10 Terrible

Peter

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible! Do not book!

Horrible! Do not book! The hygienic conditions were horrible; completely unacceptable by any standard. As a result we terminated our stay immediately. The bed linens—arguably the most critical aspect of any hotel room—were filthy and heavily stained. It was evident that the sheets had not been changed in several days. Furthermore, the overall state of the rooms was shocking and deeply unhygienic. It is my strong suspicion that this establishment functions primarily as a short-term rental for prostitutes and drug users. This hotel is a tourist trap and bears no resemblance to the photographs and descriptions presented on the hotels.com website. While I understand that Hotels.com must offer a wide range of accommodation options across different categories, City Hotel West falls so far below any acceptable standard that I urge you to remove it from your platform immediately to protect other unsuspecting travelers.
Stayed 2 nights in May 2025

2/10 Terrible

salvatore

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Per fortuna è stata una sola notte

Il peggiore hotel della mia vita. Considerando anche il prezzo di 200 euro a notte. Unica nota positiva la vicinanza alla stazione e alla fiera. Si teoval all'inizio del quartiere a luci rosse, mal frequentato la sera ( drogati) e urla per strada durante la notte. Ci si chiude in camera sperando qualcuno non sfondi la porta. Sensazione di insicurezza mai provata prima. La pulizia tutto sommato c è ma gli arredi sono vecchissimi e danno molta sensazione di sporco. Naturalmente niente tapparelle e una tendina che non copre tutta la finestra. Dormito pochissimo e male. Materasso buono
Stayed 1 night in Mar 2025

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es war eine Frechheit, dieses Stunden-Hotel überhaupt anzubieten! Ich bin nach sofort wieder gegangen und habe bei Freunden zu Hause auf der Couch geschlafen.
Stayed 1 night in Nov 2024

8/10 Good

ERIKO

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

2/10 Terrible

Janne

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and surroundings full of drug users. Lots of bed bugs in room. Dangerous neighborhood. Checked in but could not stay for longer than 10 minutes for aforementioned reasons.
Stayed 2 nights in Sep 2024

2/10 Terrible

Ronald

Stayed 1 night in Jul 2024

2/10 Terrible

Adrian

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

2/10 Terrible

Andreas

Stayed 1 night in Jun 2024