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"Only downside is no toilet upstairs attached to the bedroom. So in the middle of the cold night my kids had to come downstairs to use the toilet.
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A luxury stay in Franz Josef Glacier awaits you at Glenfern Villas. You'll be 3.2 km (2 mi) from Glacier Hot Pools and 3.3 km (2 mi) from Westcoast Wildlife Centre. Highlights at this family-friendly property include free self parking, and in-room kitchens and free WiFi.
You can enjoy a flat-screen TV with digital channels, and each apartment features a patio, a DVD player and in-room childcare. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a hob. Nice touches to enhance your stay include free toiletries and a down comforter. A coffee/tea maker, a rice cooker and a hairdryer are also available.
This apartment has free WiFi in public areas, a terrace and a garden. Added amenities include laundry facilities, barbecues and a picnic area. Continental breakfast is available daily.
With a stay at this 4.5-star Franz Josef Glacier property, you'll be 8.3 km (5.2 mi) from Franz Josef Glacier.
from NZ$214
1 Bedroom Villa (1 Queen Bed & 1 Sofa Bed)
Bed Count1 Queen BedMaximum Occupancy
3 Max
NZ$214 per night
2 Bedroom Villa (1 Queen & 2/3 Single Beds)
Bed Count1 Queen BedMaximum Occupancy
5 Max
2 Bedroom Villa (2 Queen Beds & 1 Sofa Bed)
Bed Count2 Queen BedsMaximum Occupancy
5 Max
2 Bedroom Villa (2 Queen Beds)
Bed Count2 Queen BedsMaximum Occupancy
4 Max
1 Bedroom Villa (1 Queen Bed)
Bed Count1 Queen BedMaximum Occupancy
2 Max
1 Bedroom Villa (1 King Bed or Twin Bed)
Bed Count1 King BedMaximum Occupancy
2 Max
Glenfern Villas ratings based on 50 Verified Reviews
Review Summary
4.5
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Glenfern Villas
Everyone (21)Couples (15)Family (13)
4 out of 5
Posted by a verified traveller on 25 Apr. 2019
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Comment from Hotel Management
28 Apr. 2019
by Rachel
Thank you for your review!
5 out of 5
We had a 2 bedroom villa for our family of 5, was spacious and tidy. Nice place to stay.
Posted by a verified traveller on 21 Apr. 2019
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Comment from Hotel Management
21 Apr. 2019
by Rachel
Thank you for your review. We are glad you had a nice stay with us.
1 out of 5
Worst experience in my life. There was no message or indication from the property or wotif regarding the incident happened in NZ. A bridge collapsed near to the property due to a bad weather. We couldn't access the property. I have to drive almost 11 hrs non stop to reach there from queenstown. It was literally not possible for me with 2 little kids. If such incidents occur, they should at least send information to the customers. A customer visiting from overseas will have no clue on the bridge incident. When I called the property, they declined to refund me. Plus the Rachel in customer care talked to me very rudely. As if it was my mistake to understand the bridge collapse. How will I know about something happened in NZ coming from a different country? they have no manners nor consideration towards the customer. Business should be a service than just running it for MONEY.
Posted by a verified traveller on 17 Apr. 2019
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Comment from Hotel Management
7 May 2019
by Matteo
Hello, thank you for writing to us.
From our files we can see that you have never stayed with us.
As you can see from all our previous reviews our staff are excellent and highly appreciated, ready to welcome and assist you at all times. In particular the lady at reception has been mentioned numerous times in a positive fashion.
Our policy clearly states on Expedia and all other booking agencies that we require 48 hours notice to cancel free of charge.
Unfortunately we cannot contact our guests to notify them of any road closures and weather updates.
We highly recommend for all guests travelling through New Zealand to keep an eye on the local news when making travel plans as road slips and road closures are quite common.
Our guests did drive very far to make their reservation times to experience our beautiful villas and great service despite the bridge collapse.
We run our business with customer care being our main focus and we are sad to hear we didn't meet your expectations.
5 out of 5
Staff were friendly and helpful. The accomodation was very nice. I would stay here again
Posted by a verified traveller on 7 Jan. 2019
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Comment from Hotel Management
8 Jan. 2019
by Craig
Thank you for your review. We are pleased that you enjoyed your stay.
5 out of 5
We loved the spacious room and was nice with the little deck. The Wi Fi was a bit slow but we did exepect that in this park of NZ
Posted by a verified traveller on 21 Nov. 2018
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Comment from Hotel Management
21 Nov. 2018
by Craig
Thank you for your review. Great that you enjoyed your stay with us.
4 out of 5
Nice and clean.
Only downside is no toilet upstairs attached to the bedroom. So in the middle of the cold night my kids had to come downstairs to use the toilet.
Posted by Mitu, from Brisbane on 31 Aug. 2018
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Comment from Hotel Management
4 Sep. 2018
by Craig
Hi Mitu. Thank you for your review and we are pleased you enjoyed your stay with us. Yes, as advertised, all of our 2 Bedroom Villas have 1 Bathroom and trust that with the heat pump going, the villa did not get too cold.
5 out of 5
Excellent for long or overnighters.
Pros:Location and envirionment
Cons:Zilch
Location:Short drive to glacier airfield and walks.
Easy to get to, farmy, which is cool for the kids, just off the main drag and perfectly poised next to Franz-Joseph glacier. Helpful and informative, and friendly staff.
Well worth considering.
Posted by James, from Coolum Beach, Qld, AU on 26 Aug. 2018
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Comment from Hotel Management
28 Aug. 2018
by Craig
Hi James. Thank you for your review. We are pleased you enjoyed your stay with us.
5 out of 5
Great for a couple or families.
Very comfortable and friendly accommodation. Perfect for our family.
Posted by a verified traveller on 11 Jul. 2018
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Comment from Hotel Management
11 Jul. 2018
by Craig
Thank you for your review. We are pleased that you enjoyed your stay with us and will look forward to welcoming you back sometime in the future.
4 out of 5
2 Bed Unit
Pros:View.
2 Bed Unit - Was clean and comfortable would stay again
Posted by Maree, from Boddington, Western Australia on 30 Apr. 2018
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Comment from Hotel Management
30 Apr. 2018
by Kevin
Hi Maree, thanks for posting your comments on here.
4 out of 5
The room was nothing spectacular, but it was clean and had everything I needed. The staff were friendly and the check in process was efficient.
Posted by a verified traveller on 12 Jan. 2018
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Comment from Hotel Management
22 Jan. 2018
by Kevin
Thanks for taking the time to post these comments.
As a guest of Glenfern Villas, you'll find a terrace, tour or ticket assistance, and a BBQ. WiFi is free in public spaces. The luxury Glenfern Villas also features a garden, a picnic area, and laundry facilities. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Franz Josef Glacier apartment.
18 guestrooms or units
Childcare (surcharge)
Breakfast available (surcharge)
Self-service laundry
Front desk (limited hours)
Storage area for luggage
Front desk safe
Tour and ticket information
Terrace
Garden
BBQ grill(s)
Outdoor picnic space
Television in lobby
Smoking in designated areas
Family Friendly Amenities
Family Property
Free WiFi
Kitchen
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Playground on site
Full-sized refrigerator/freezer
Microwave
Free cribs/infant beds
DVD player
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Airport: Christchurch (CHC-Christchurch Intl.) (370.5 km / 230.2 mi)
Parking: Free self parking
Room Amenities
Glenfern Villas offers 18 forms of air-conditioned accommodation with DVD players and coffee/tea makers. Rooms open to patios. Beds feature down comforters. Accommodation at this 4.5-star apartment has kitchens with full-sized fridge/freezers, hobs, microwaves and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with digital channels. Additionally, rooms include rice cookers and an iron/ironing board. Housekeeping is provided on a daily basis.
In-room kitchen
Private patio
Separate bedroom
Flat-screen television
Digital channels
DVD player
Fridge (full size)
Microwave
Oven
Hob
Rice cooker
Coffee maker
Kitchenware
Down blanket
Shower
Cribs (free)
Rollaway beds (free)
Housekeeping (daily)
Childcare in room (surcharge)
Hairdryer
Toiletries (free)
Iron and ironing board
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy a continental breakfast daily.
Hotel Policies
Check-in
Check-in time starts at 2 PM
Check-in time ends at 8 PM
Special check-in instructions:
The front desk is open daily from 8 AM - 8 PM. This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.
The front desk at this property is open daily from 8 AM - 8 PM. This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Free rollaway/extra beds!
Free cribs (infant beds)!
Pets
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Only service animals are allowed
No lifts
Union Pay
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for continental breakfast: NZD 18 for adults and NZD 18 for children (approximately)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Glenfern Villas Apartment Franz Josef Glacier
Glenfern Villas Apartment
Glenfern Villas Franz Josef Glacier
Glenfern Villas
You should know
Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
Alcohol isn't served at Glenfern Villas.
Awards & Affiliations
Green/Sustainable Property This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
National Rating
Qualmark® assigns an official star rating for accommodation in New Zealand. This Apartment property has been rated 4 star plus, which is displayed on this page as 4.5 stars.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
