4.5 out of 5

"Only downside is no toilet upstairs attached to the bedroom. So in the middle of the cold night my kids had to come downstairs to use the toilet. " More

By a verified traveller on Fri 31 Aug 2018

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Hotel Description

A luxury stay in Franz Josef Glacier awaits you at Glenfern Villas. You'll be 3.2 km (2 mi) from Glacier Hot Pools and 3.3 km (2 mi) from Westcoast Wildlife Centre. Highlights at this family-friendly property include free self parking, and in-room kitchens and free WiFi.

You can enjoy a flat-screen TV with digital channels, and each apartment features a patio, a DVD player and in-room childcare. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a hob. Nice touches to enhance your stay include free toiletries and a down comforter. A coffee/tea maker, a rice cooker and a hairdryer are also available.

This apartment has free WiFi in public areas, a terrace and a garden. Added amenities include laundry facilities, barbecues and a picnic area. Continental breakfast is available daily.

With a stay at this 4.5-star Franz Josef Glacier property, you'll be 8.3 km (5.2 mi) from Franz Josef Glacier.

1 Bedroom Villa (1 Queen Bed & 1 Sofa Bed)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
NZ$214 per night

2 Bedroom Villa (1 Queen & 2/3 Single Beds)

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

2 Bedroom Villa (2 Queen Beds & 1 Sofa Bed)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

2 Bedroom Villa (2 Queen Beds)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

1 Bedroom Villa (1 Queen Bed)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

1 Bedroom Villa (1 King Bed or Twin Bed)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Glenfern Villas ratings based on 50 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Glenfern Villas

Everyone (21) Couples (15) Family (13)
4 out of 5

Posted by on 25 Apr. 2019

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Comment from Hotel Management

28 Apr. 2019 by Rachel

Thank you for your review!

5 out of 5
We had a 2 bedroom villa for our family of 5, was spacious and tidy. Nice place to stay.

Posted by on 21 Apr. 2019

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Comment from Hotel Management

21 Apr. 2019 by Rachel

Thank you for your review. We are glad you had a nice stay with us.

1 out of 5
Worst experience in my life. There was no message or indication from the property or wotif regarding the incident happened in NZ. A bridge collapsed near to the property due to a bad weather. We couldn't access the property. I have to drive almost 11 hrs non stop to reach there from queenstown. It was literally not possible for me with 2 little kids. If such incidents occur, they should at least send information to the customers. A customer visiting from overseas will have no clue on the bridge incident. When I called the property, they declined to refund me. Plus the Rachel in customer care talked to me very rudely. As if it was my mistake to understand the bridge collapse. How will I know about something happened in NZ coming from a different country? they have no manners nor consideration towards the customer. Business should be a service than just running it for MONEY.

Posted by on 17 Apr. 2019

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Comment from Hotel Management

7 May 2019 by Matteo

Hello, thank you for writing to us. From our files we can see that you have never stayed with us. As you can see from all our previous reviews our staff are excellent and highly appreciated, ready to welcome and assist you at all times. In particular the lady at reception has been mentioned numerous times in a positive fashion. Our policy clearly states on Expedia and all other booking agencies that we require 48 hours notice to cancel free of charge. Unfortunately we cannot contact our guests to notify them of any road closures and weather updates. We highly recommend for all guests travelling through New Zealand to keep an eye on the local news when making travel plans as road slips and road closures are quite common. Our guests did drive very far to make their reservation times to experience our beautiful villas and great service despite the bridge collapse. We run our business with customer care being our main focus and we are sad to hear we didn't meet your expectations.

5 out of 5
Staff were friendly and helpful. The accomodation was very nice. I would stay here again

Posted by on 7 Jan. 2019

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Comment from Hotel Management

8 Jan. 2019 by Craig

Thank you for your review. We are pleased that you enjoyed your stay.

5 out of 5
We loved the spacious room and was nice with the little deck. The Wi Fi was a bit slow but we did exepect that in this park of NZ

Posted by on 21 Nov. 2018

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Comment from Hotel Management

21 Nov. 2018 by Craig

Thank you for your review. Great that you enjoyed your stay with us.

4 out of 5

Nice and clean.

Only downside is no toilet upstairs attached to the bedroom. So in the middle of the cold night my kids had to come downstairs to use the toilet.

Posted by , from Brisbane on 31 Aug. 2018

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Comment from Hotel Management

4 Sep. 2018 by Craig

Hi Mitu. Thank you for your review and we are pleased you enjoyed your stay with us. Yes, as advertised, all of our 2 Bedroom Villas have 1 Bathroom and trust that with the heat pump going, the villa did not get too cold.

5 out of 5

Excellent for long or overnighters.

Pros: Location and envirionment
Cons: Zilch
Location: Short drive to glacier airfield and walks.
Easy to get to, farmy, which is cool for the kids, just off the main drag and perfectly poised next to Franz-Joseph glacier. Helpful and informative, and friendly staff. Well worth considering.

Posted by , from Coolum Beach, Qld, AU on 26 Aug. 2018

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Comment from Hotel Management

28 Aug. 2018 by Craig

Hi James. Thank you for your review. We are pleased you enjoyed your stay with us.

5 out of 5

Great for a couple or families.

Very comfortable and friendly accommodation. Perfect for our family.

Posted by on 11 Jul. 2018

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Comment from Hotel Management

11 Jul. 2018 by Craig

Thank you for your review. We are pleased that you enjoyed your stay with us and will look forward to welcoming you back sometime in the future.

4 out of 5

2 Bed Unit

Pros: View.
2 Bed Unit - Was clean and comfortable would stay again

Posted by , from Boddington, Western Australia on 30 Apr. 2018

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Comment from Hotel Management

30 Apr. 2018 by Kevin

Hi Maree, thanks for posting your comments on here.

4 out of 5
The room was nothing spectacular, but it was clean and had everything I needed. The staff were friendly and the check in process was efficient.

Posted by on 12 Jan. 2018

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Comment from Hotel Management

22 Jan. 2018 by Kevin

Thanks for taking the time to post these comments.

Property Features

As a guest of Glenfern Villas, you'll find a terrace, tour or ticket assistance, and a BBQ. WiFi is free in public spaces. The luxury Glenfern Villas also features a garden, a picnic area, and laundry facilities. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Franz Josef Glacier apartment.

  • 18 guestrooms or units
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Christchurch (CHC-Christchurch Intl.) (370.5 km / 230.2 mi)
  • Parking: Free self parking

Room Amenities

Glenfern Villas offers 18 forms of air-conditioned accommodation with DVD players and coffee/tea makers. Rooms open to patios. Beds feature down comforters. Accommodation at this 4.5-star apartment has kitchens with full-sized fridge/freezers, hobs, microwaves and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with digital channels. Additionally, rooms include rice cookers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • In-room kitchen
  • Private patio
  • Separate bedroom
  • Flat-screen television
  • Digital channels
  • DVD player
  • Fridge (full size)
  • Microwave
  • Oven
  • Hob
  • Rice cooker
  • Coffee maker
  • Kitchenware
  • Down blanket
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a continental breakfast daily.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 8 PM

Special check-in instructions:

The front desk is open daily from 8 AM - 8 PM.
This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.

The front desk at this property is open daily from 8 AM - 8 PM.
This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • No lifts
  • Union Pay

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: NZD 18 for adults and NZD 18 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Glenfern Villas Apartment Franz Josef Glacier
  • Glenfern Villas Apartment
  • Glenfern Villas Franz Josef Glacier
  • Glenfern Villas

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Alcohol isn't served at Glenfern Villas.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Apartment property has been rated 4 star plus, which is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.