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4.4 out of 5

"The measure of a hotel is based on the quality of service provided by their staff and here the service could not have been better. We checked out and ... " More

By a verified traveller on Sun 10 Dec 2017

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Hotel Description

At Scenic Hotel Franz Josef Glacier you'll be within a short 5-minute stroll of Westcoast Wildlife Centre and Glacier Hot Pools. Highlights at this hotel include 2 restaurants, 4 spa tubs and a full-service spa.

You can enjoy free WiFi, TVs and hairdryers, featured in all 130 rooms. Minibars provide refreshments, and in-room dining is easy with amenities like fridges and round-the-clock room service. Additionally, desks and free toiletries are available.

A relaxing visit to Amaia Luxury Spa can include deep-tissue massages and hot stone massages along with body scrubs, facials and aromatherapy. The restaurant, Canavans Restaurant, is open for breakfast and dinner. Moa Bar is the hotel's own bar. Additionally, you'll find free WiFi in public areas, a coffee shop/café and laundry facilities. There's also free self parking, along with the convenience of an area shuttle.

In the area of this 4-star Franz Josef Glacier hotel, you'll find Franz Josef Glacier.

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
NZ$215* Per night/room 15 Dec. - 16 Dec.

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Twin KS

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Triple Room, 3 Single Beds

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Superior Twin QQ

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Scenic Hotel Franz Josef Glacier ratings based on 85 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Scenic Hotel Franz Josef Glacier

Everyone (31) Couples (36) Family (18)
4 out of 5

Posted by on 26 Sep. 2019

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Comment from Hotel Management

8 Oct. 2019 by Alexander Tschampel

Kia ora, Thank you for rating your stay at the Scenic Hotel Franz Josef Glacier so positively. Nga mihi nui, Alexander Tschampel General Manager Scenic Hotel Franz Josef Glacier

5 out of 5
Staff were Friendly and helpful, made you feel at home

Posted by on 22 Aug. 2019

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Comment from Hotel Management

3 Sep. 2019 by Alexander Tschampel

Kia ora Jack, Thank your for sending us your review. It is rewarding to hear that you have enjoyed your stay with us. Nga mihi nui, Alexander

5 out of 5
Staff and of course the surroundings make a great place

Posted by on 1 Jan. 2019

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Comment from Hotel Management

3 Jan. 2019 by Alexander Tschampel

Kia ora, Thank you for providing us with your feedback. I am pleased to hear that our team looked well after you and that you took positive memories from your stay with us home. Nga mihi, Alexander Tschampel General Manager

2 out of 5
Rooms smells and moreover there was a pair of women's under pants on top of the show curtain. Totally disgusting. Hotel rooms next to pubs, it was extremely noisey until 2am every night, plus there is no aircon in the room, very hot and cannot sleep. Very disappointed!

Posted by on 16 Dec. 2018

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Comment from Hotel Management

19 Dec. 2018 by Lesley

Dear Anonymous Thank you for taking the time to review your stay. Our apologies for a disappointing stay, we hope things such as this are brought to our attention during a stay so that we can address it immediately and ensure our guests are enjoying their stay in our little slice of paradise. We really hope you enjoy the rest of your travels. Kind regards, Lesley, Assistant Manager

1 out of 5

Not worth the money

Pros: Nothing.
Cons: The quality of the room, the service and the food - or at least lower the price to reflect the condition and quality.
Location: Not really worth the visit to Franz Josef unless you want to take a helicopter to the top of the glacier. Everything else, and more, do elsewhere.
Pros: The complimentary shampoo and body wash had flip tops - I always end up spilling it when it has a screw top. Cons: Our room smelled damp and was really quite dated and worn. Some efforts had been made to modernise the room, with an updated bathroom, though the toilet seat was too small for the toilet, and it too (the bathroom) smelled damp. The service in the restaurant and the quality of the food were no better than appalling. I think there was a function in the main restaurant and we were served in the upstairs restaurant. The staff were friendly, but the service was terrible and the furniture was worn, dirty and uncomfortable. The food was barely edible. We had expected so much more given the hefty cost. This hotel was certainly not value for money and I would not recommend it. Stay in one of the many motels in Franz Josef for much better value at less than half the price.

Posted by , from Melbourne on 2 Apr. 2018

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Comment from Hotel Management

7 May 2018 by Lesley

Dear Michael Thank you for taking the time to provide some comprehensive feedback on your stay with us, we appreciate this and take in to consideration all comments. My apologies for not meeting your expectations in this particular instance. We are aware that the Glasshouse restaurant would be greatly improved by a refurbishment and this is currently being addressed. I would, however, take exception to the food being labelled as ‘barely edible’ as we receive many compliments on our meals, both breakfast and dinners. A note on the room rates, they are dynamic and driven by demand. Again, my apologies for not meeting your expectations and I hope you've enjoyed your journeys in our beautiful country.

5 out of 5

Centrally located hotel in Franz Josef

The measure of a hotel is based on the quality of service provided by their staff and here the service could not have been better. We checked out and drove all the way to Wanaka before I realized that I had left our passports behind in our room safe. Suresh was very helpful and organized for them to be couriered to Queenstown where we were able to pick them up from their sister hotel. He even followed up to ensure that I had in fact retrieved them. Excellent service, thank you Suresh!

Posted by , from Sydney on 10 Dec. 2017

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Comment from Hotel Management

14 Dec. 2017 by Alexander Tschampel

Dear Sophie, Thank you for posting your review of the Scenic Hotel Franz Josef Glacier on Wotif.co.nz. It is great to hear that we managed to reunite you with your passport in time. I will pass on your feedback to Suresh who I know will be really pleased to receive your feedback. Best regards, Alexander Tschampel General Manager Scenic Hotel Franz Josef Glacier

2 out of 5

Nice view comfortable bed rooms clean.

Pros: The view from the balcony The bed was comfortable and the room was clean.
Cons: Have people working at the desk who had better English. Improve room service. more consistency with quality of the food ordered through room service
Location: Beautiful location. Picturesque, plenty of good quality cafes. Helicopter viewings of glaciers/snowfield
The rooms were clean and the bed comfortable. The main problem was that we had to ask for room cleaning and replenishing every day as it was still not done by four even though we had put the Please make up my room sign on the door. By this time of the day we did not want people doing the cleaning etc. Room service for dining was good one night and awful food the next including putting crumpled serviettes on the tray that looked as if they had already been used by someone else. The receptionist that signed us in had poor English and there was difficulty getting to our rooms. Overall these problems were not horrendous but for the price charged you and we deserve better.

Posted by , from Knoxfield on 5 Dec. 2017

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Comment from Hotel Management

8 Dec. 2017 by Alexander Tschampel

Dear Mars, Thank you for taking the time to send us your feedback. I can guarantee you that your feedback has been heard and corrective actions have been implemented. Best regards, Alexander Tschampel General Manager Scenic Hotel Franz Josef Glacier

5 out of 5

Such lovely accommodating people

They were amazing so so so lovely def Recommend !!!!!

Posted by , from la on 20 Oct. 2017

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Comment from Hotel Management

24 Oct. 2017 by Alexander

Dear Holland on Wotif, Thank you for providing feedback. It is rewarding to hear that you have enjoyed your stay with us and the hospitality provided by our team. Please stay in touch and visit again, soon. Best wishes, Alexander Tschampel General Manager Scenic Hotel Franz Josef Glacier

4 out of 5

Nice hotel close to restaurants...

Nice clean and comfortable room. Bed was comfortable and very nice spacious bathroom. Great location, able to walk to a few restaurants and activities in less than 2 minutes. Will definitely return!

Posted by on 2 Jul. 2017

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Comment from Hotel Management

17 Jul. 2017 by Alexander Tschampel

Thank you for taking the time to send us your feedback. We enjoyed having you staying at the Scenic Hotel Franz Josef Glacier.

4 out of 5

Lovely accommodation in Franz Josef

Pros: Comfortable bed. Great facilities
Cons: I liked the place a lot but would have used a spa pool
Location: Walked as close to the glacier as possible. Would fly to the glacier if we had enough money Nice restaurants
We booked on the same day we arrived, travelling around the west coast. Bed was comfortable - very important! Shower was nice and facilities were good. Clean room Definitely recommend

Posted by , from Melbourne on 6 Jun. 2017

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Comment from Hotel Management

17 Jul. 2017 by Alexander Tschampel

Dear Jessica, Thank you for taking the time to send us your review. i am pleased to read that you have enjoyed your stay with us. Please stay in touch and visit again.

Property Features

Scenic Hotel Franz Josef Glacier offers its guests 4 hot tubs. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The eco-friendly Scenic Hotel Franz Josef Glacier also features tour or ticket assistance, laundry facilities, and 24-hour room service. Free self parking is available. Smoking is allowed in designated areas at this 4-star Franz Josef Glacier hotel.

  • 130 guestrooms or units
  • 2 dining venues
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Hokitika (HKK) (135.4 km / 84.2 mi)
  • Property shuttles: Area shuttle
  • Parking: Free self parking

Room Amenities

Scenic Hotel Franz Josef Glacier offers 130 forms of accommodation with a hairdryer and free toiletries. Guests can surf the web using complimentary wireless Internet access. Fridges and minibars are provided. Bathrooms include a shower. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Fridge
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Desk
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Canavans Restaurant – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Moa Bar – On-site bar.

24-hour room service is available.

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Reflexology
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at 10 PM
  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No lifts
  • Debit cards

Hotel Names

  • Franz Josef Glacier Hotel
  • Franz Josef Glacier Scenic Hotel
  • Hotel Franz Josef Glacier
  • Hotel Scenic Franz Josef Glacier
  • Scenic Franz Josef Glacier
  • Scenic Franz Josef Glacier Hotel
  • Scenic Hotel Franz Josef Glacier
  • Franz Josef Glacier Hotel
  • Scenic Hotel Franz Josef Glacier Hotel
  • Scenic Hotel Franz Josef Glacier Franz Josef Glacier
  • Scenic Hotel Franz Josef Glacier Hotel Franz Josef Glacier

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 stars.

Official New Zealand Rating provided by Qualmark®

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.