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"The measure of a hotel is based on the quality of service provided by their staff and here the service could not have been better. We checked out and
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At Scenic Hotel Franz Josef Glacier you'll be within a short 5-minute stroll of Westcoast Wildlife Centre and Glacier Hot Pools. Highlights at this hotel include 2 restaurants, 4 spa tubs and a full-service spa.
You can enjoy free WiFi, TVs and hairdryers, featured in all 130 rooms. Minibars provide refreshments, and in-room dining is easy with amenities like fridges and round-the-clock room service. Additionally, desks and free toiletries are available.
A relaxing visit to Amaia Luxury Spa can include deep-tissue massages and hot stone massages along with body scrubs, facials and aromatherapy. The restaurant, Canavans Restaurant, is open for breakfast and dinner. Moa Bar is the hotel's own bar. Additionally, you'll find free WiFi in public areas, a coffee shop/café and laundry facilities. There's also free self parking, along with the convenience of an area shuttle.
In the area of this 4-star Franz Josef Glacier hotel, you'll find Franz Josef Glacier.
Scenic Hotel Franz Josef Glacier ratings based on 83 Verified Reviews
Review Summary
4.4
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Scenic Hotel Franz Josef Glacier
Everyone (31)Couples (35)Family (17)
5 out of 5
Staff and of course the surroundings make a great place
Posted by a verified traveller on 1 Jan. 2019
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Comment from Hotel Management
3 Jan. 2019
by Alexander Tschampel
Kia ora,
Thank you for providing us with your feedback. I am pleased to hear that our team looked well after you and that you took positive memories from your stay with us home.
Nga mihi,
Alexander Tschampel
General Manager
2 out of 5
Rooms smells and moreover there was a pair of women's under pants on top of the show curtain. Totally disgusting. Hotel rooms next to pubs, it was extremely noisey until 2am every night, plus there is no aircon in the room, very hot and cannot sleep. Very disappointed!
Posted by a verified traveller on 16 Dec. 2018
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Comment from Hotel Management
19 Dec. 2018
by Lesley
Dear Anonymous
Thank you for taking the time to review your stay. Our apologies for a disappointing stay, we hope things such as this are brought to our attention during a stay so that we can address it immediately and ensure our guests are enjoying their stay in our little slice of paradise.
We really hope you enjoy the rest of your travels.
Kind regards, Lesley, Assistant Manager
1 out of 5
Not worth the money
Pros:Nothing.
Cons:The quality of the room, the service and the food - or at least lower the price to reflect the condition and quality.
Location:Not really worth the visit to Franz Josef unless you want to take a helicopter to the top of the glacier. Everything else, and more, do elsewhere.
Pros:
The complimentary shampoo and body wash had flip tops - I always end up spilling it when it has a screw top.
Cons:
Our room smelled damp and was really quite dated and worn. Some efforts had been made to modernise the room, with an updated bathroom, though the toilet seat was too small for the toilet, and it too (the bathroom) smelled damp.
The service in the restaurant and the quality of the food were no better than appalling. I think there was a function in the main restaurant and we were served in the upstairs restaurant. The staff were friendly, but the service was terrible and the furniture was worn, dirty and uncomfortable. The food was barely edible.
We had expected so much more given the hefty cost. This hotel was certainly not value for money and I would not recommend it. Stay in one of the many motels in Franz Josef for much better value at less than half the price.
Posted by Michael, from Melbourne on 2 Apr. 2018
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Comment from Hotel Management
7 May 2018
by Lesley
Dear Michael
Thank you for taking the time to provide some comprehensive feedback on your stay with us, we appreciate this and take in to consideration all comments. My apologies for not meeting your expectations in this particular instance. We are aware that the Glasshouse restaurant would be greatly improved by a refurbishment and this is currently being addressed. I would, however, take exception to the food being labelled as ‘barely edible’ as we receive many compliments on our meals, both breakfast and dinners. A note on the room rates, they are dynamic and driven by demand. Again, my apologies for not meeting your expectations and I hope you've enjoyed your journeys in our beautiful country.
5 out of 5
Centrally located hotel in Franz Josef
The measure of a hotel is based on the quality of service provided by their staff and here the service could not have been better. We checked out and drove all the way to Wanaka before I realized that I had left our passports behind in our room safe. Suresh was very helpful and organized for them to be couriered to Queenstown where we were able to pick them up from their sister hotel. He even followed up to ensure that I had in fact retrieved them. Excellent service, thank you Suresh!
Posted by Sophie, from Sydney on 10 Dec. 2017
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Comment from Hotel Management
14 Dec. 2017
by Alexander Tschampel
Dear Sophie,
Thank you for posting your review of the Scenic Hotel Franz Josef Glacier on Wotif.co.nz. It is great to hear that we managed to reunite you with your passport in time.
I will pass on your feedback to Suresh who I know will be really pleased to receive your feedback.
Best regards,
Alexander Tschampel
General Manager
Scenic Hotel Franz Josef Glacier
2 out of 5
Nice view comfortable bed rooms clean.
Pros:The view from the balcony The bed was comfortable and the room was clean.
Cons:Have people working at the desk who had better English.
Improve room service. more consistency with quality of the food ordered through room
service
Location:Beautiful location. Picturesque, plenty of good quality cafes. Helicopter viewings of glaciers/snowfield
The rooms were clean and the bed comfortable. The main problem was that we had to ask for room cleaning and replenishing every day as it was still not done by four even though we had put the Please make up my room sign on the door. By this time of the day we did not want people doing the cleaning etc. Room service for dining was good one night and awful food the next including putting crumpled serviettes on the tray that looked as if they had already been used by someone else. The receptionist that signed us in had poor English and there was difficulty getting to our rooms. Overall these problems were not horrendous but for the price charged you and we deserve better.
Posted by Mars, from Knoxfield on 5 Dec. 2017
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Comment from Hotel Management
8 Dec. 2017
by Alexander Tschampel
Dear Mars,
Thank you for taking the time to send us your feedback. I can guarantee you that your feedback has been heard and corrective actions have been implemented.
Best regards,
Alexander Tschampel
General Manager
Scenic Hotel Franz Josef Glacier
5 out of 5
Such lovely accommodating people
They were amazing so so so lovely def Recommend !!!!!
Posted by holland , from la on 20 Oct. 2017
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Comment from Hotel Management
24 Oct. 2017
by Alexander
Dear Holland on Wotif,
Thank you for providing feedback.
It is rewarding to hear that you have enjoyed your stay with us and the hospitality provided by our team.
Please stay in touch and visit again, soon.
Best wishes,
Alexander Tschampel
General Manager
Scenic Hotel Franz Josef Glacier
4 out of 5
Nice hotel close to restaurants...
Nice clean and comfortable room. Bed was comfortable and very nice spacious bathroom. Great location, able to walk to a few restaurants and activities in less than 2 minutes. Will definitely return!
Posted by a verified traveller on 2 Jul. 2017
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Comment from Hotel Management
17 Jul. 2017
by Alexander Tschampel
Thank you for taking the time to send us your feedback. We enjoyed having you staying at the Scenic Hotel Franz Josef Glacier.
4 out of 5
Lovely accommodation in Franz Josef
Pros:Comfortable bed.
Great facilities
Cons:I liked the place a lot but would have used a spa pool
Location:Walked as close to the glacier as possible.
Would fly to the glacier if we had enough money
Nice restaurants
We booked on the same day we arrived, travelling around the west coast.
Bed was comfortable - very important!
Shower was nice and facilities were good.
Clean room
Definitely recommend
Posted by Jessica, from Melbourne on 6 Jun. 2017
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Comment from Hotel Management
17 Jul. 2017
by Alexander Tschampel
Dear Jessica,
Thank you for taking the time to send us your review.
i am pleased to read that you have enjoyed your stay with us.
Please stay in touch and visit again.
5 out of 5
Fantastic views
We had a second level room which provided the most spectacular views of the mountains, and a balcony to enjoy it from. The bed was really comfy, the best we had on our holiday.
Posted by Scott, from Australia on 26 Feb. 2017
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3 out of 5
Great location but expensive
Pros:location, cleanliness,
Cons:room rates, clear information with booking as to balcony and views
Location:shops and eating places
This was the most expensive hotel we stayed in during our 12 day visit to New Zealand. I felt we paid a 5 star price for a 3 to 4 star hotel. Our accomodation in Queenstown was superior and cost less!I was also anticipating view of glacier but you had to lean over balcony and look to left, also balcony was tiny not one you could sit on and enjoy drink and view - I think only 1/3 of rooms would have glacier view.If the rates were more affordable I would recommend as staff friendly, location great and rooms were very clean.
Scenic Hotel Franz Josef Glacier offers its guests 4 hot tubs. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The eco-friendly Scenic Hotel Franz Josef Glacier also features tour or ticket assistance, laundry facilities, and 24-hour room service. Free self parking is available. Smoking is allowed in designated areas at this 4-star Franz Josef Glacier hotel.
130 guestrooms or units
2 dining venues
Bar or lounge
Coffee shop
Childcare (surcharge)
Self-service laundry
Front desk (limited hours)
Storage area for luggage
Front desk safe
Tour and ticket information
Smoking in designated areas
Family Friendly Amenities
Family property
Free WiFi
Laundry facilities
Babysitting or childcare (surcharge)
Refrigerator
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Airport: Hokitika (HKK) (135.4 km / 84.2 mi)
Property shuttles: Area shuttle
Parking: Free self parking
Room Amenities
Scenic Hotel Franz Josef Glacier offers 130 forms of accommodation with a hairdryer and free toiletries. Guests can surf the web using complimentary wireless Internet access. Fridges and minibars are provided. Bathrooms include a shower. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.
Minibar
In-room dining (24 hours)
Television
Fridge
Shower
Cribs (free)
Housekeeping (daily)
Hairdryer
Toiletries (free)
Desk
Ensuite bathroom
Connecting rooms available
Food & Drink
Canavans Restaurant – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Moa Bar – On-site bar.
24-hour room service is available.
Spa Services
Hot stone massage
Deep tissue massage
Reflexology
Manicures and pedicures
Body treatments
Body scrubs
Facial treatments
Aromatherapy treatments
Massages
Hotel Policies
Check-in
Check-in time ends at 10 PM
Check-in time starts at 2 PM
Minimum check-in age is 18
Special check-in instructions:
Group Booking Policy: For bookings of 5 rooms or more or 10 guests or more, a 100% nonrefundable deposit is required 30 days prior to arrival. For more details, please contact the property using the information on the reservation confirmation received after booking.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pets
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No rollaway/extra beds available
No lifts
Hotel Names
Franz Josef Glacier Hotel
Franz Josef Glacier Scenic Hotel
Hotel Franz Josef Glacier
Hotel Scenic Franz Josef Glacier
Scenic Franz Josef Glacier
Scenic Franz Josef Glacier Hotel
Scenic Hotel Franz Josef Glacier
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Awards & Affiliations
Green/Sustainable Property This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
National Rating
Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 stars.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
