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3.5 out of 5

"It's like living in a bygone time, from the building, to the decor, to the old fashioned service of the staff. They really are amazing. " More

By a verified traveller on Mon 07 Dec 2015

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Hotel Description

Museum Hotel puts you in the heart of George Town, within a 20-minute stroll of popular places like KOMTAR and Gurney Drive. Highlights at this boutique hotel include a restaurant, free self parking, and a bar/lounge.

This historic hotel offers free WiFi in public areas, concierge services, and a 24-hour front desk. Added amenities include a kids' swimming pool, coffee/tea in a common area, and laundry facilities. Each morning cooked-to-order breakfast is served between 8:00 AM and 10:30 AM. There's also the convenience of an airport shuttle.

Attractions within a 10-minute drive of this 3-star Downtown George Town hotel include Swettenham Pier Cruise Terminal and Gurney Plaza.

Standard Twin Room - 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Suite, Bathtub

Bed Count 2 King Beds Maximum Occupancy 4 Max

Deluxe Duplex, Multiple Beds

Bed Count 1 King Bed Maximum Occupancy 5 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Gallery Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Museum Hotel ratings based on 2 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Museum Hotel

Everyone (2)
2 out of 5
Didn’t get a room with city views as booked on website and this was not

Posted by on 29 Nov. 2018

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Comment from Hotel Management

2 Dec. 2018 by J

Dear beloved guest. Thank you for the feedback as we really appreciate it. We apologize for the inconvenient caused to you during your stay with us. We are also sorry about the room without the view. We will surely work to improve our services and facility to give our guest the most memorable and convenient staying experience with us at The Museum Hotel Penang. Museum Hotel

5 out of 5

Old world charm

It's like living in a bygone time, from the building, to the decor, to the old fashioned service of the staff. They really are amazing.

Posted by , from Australia on 7 Dec. 2015

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. A children's pool, a terrace, and tour/ticket assistance are also featured at the historic Museum Hotel. Self parking is free. This 3-star George Town hotel is smoke free.

  • 1 building
  • 29 guestrooms or units
  • 2 levels
  • Meeting rooms
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Museum Hotel offers 29 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. Each accommodation is individually furnished and decorated. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers with rainfall showerheads, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 32-inch LCD televisions come with satellite channels. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Bathtub or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 8:00 AM to 10:30 AM.

Museum Hotel has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a children's pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Museum Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets and service animals are not allowed at Museum Hotel

Policies

Please note: The Quadruple Room is a duplex. The sleeping area is accessible only by stairs.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Contactless check-in and contactless check-out are available.

  • Children stay free
  • Service animals not allowed
  • Number of children who can stay for free – 2
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Children stay free - maximum age 12
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 100 per stay
  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MYR 24 for adults and MYR 20 for children
  • Airport shuttle fee: MYR 60 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Museum Hotel Penang
  • Museum Penang
  • Museum Hotel George Town
  • Museum Hotel Penang/George Town
  • Museum Hotel Hotel
  • Museum Hotel George Town
  • Museum Hotel Hotel George Town

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
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