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4.5 out of 5

"Big spacious rooms, lovely staff, ok breakfast had a beautiful dinner in cafe restaurant. The staff are really friendly and helpful. Will definitely ... " More

By a verified traveller on Thu 04 Apr 2019

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Hotel Description

Sunway Hotel Georgetown Penang puts you in the heart of George Town, connected to a shopping center and within just a 10-minute stroll of KOMTAR and Penang Times Square. Highlights at this hotel include an outdoor swimming pool, free self parking, and a 24-hour gym.

This business-friendly hotel offers free WiFi in public areas, a fitness center, and a business center. Additionally, you'll find a 24-hour business center and laundry facilities. Each morning buffet breakfast is available. There's also the convenience of limited parking.

Attractions within a 10-minute drive of this 3.5-star Downtown George Town hotel include Gurney Drive and Swettenham Pier Cruise Terminal.

Deluxe 1 King

Bed Count 1 King Bed Maximum Occupancy 3 Max
NZ$89* Per night/room 30 Mar. - 31 Mar.

Family Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Sunway Hotel Georgetown Penang ratings based on 4 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sunway Hotel Georgetown Penang

Everyone (3) Family (1)
5 out of 5
Big spacious rooms, lovely staff, ok breakfast had a beautiful dinner in cafe restaurant. The staff are really friendly and helpful. Will definitely stay here again.

Posted by on 4 Apr. 2019

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Comment from Hotel Management

4 Apr. 2019 by SHGP

Dear Guest, Greetings from Sunway Hotel Georgetown! Thank you for your kind review. We are delighted that you have enjoyed your stay with us during this visit. Your kind feedback will be conveyed to our employees and we are sure that such praise will be an added motivation to them. We appreciate if you may recommend us to your loved ones and we look forward to welcoming you back with us in the not too distant future. Kind Regards, The Management

4 out of 5

Posted by on 24 Feb. 2019

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Comment from Hotel Management

1 Apr. 2019 by SHGP

Dear Guest, Greetings from Sunway Hotel Georgetown! Thank you for your kind review. We appreciate if you may recommend us to your loved ones and we look forward to welcoming you back with us in the not too distant future. Kind Regards, The Management

5 out of 5
Loved the location . So convenient and central . Easy to move around and about. Eateries within walking distance!!

Posted by on 27 Mar. 2018

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Comment from Hotel Management

27 Mar. 2018 by SHGP

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your review. We are glad that you found our location ideal to your needs during your stay with us. We would appreciate it if you could recommend us to your loved ones. Please do not hesitate to contact us for your future room accommodation needs and we await the pleasure of greeting you again soon! Regards, The Management

4 out of 5

Comfortable stay

Clean hotel and staff is generally helpful. Breakfast is ordinary but choices are varied. Desk staff a bit vague - 3 in fact . We extended our stay from two nights to 4 night and we made payment for the extended 2 nights when available was confirmed. When we returned from our tour later in the day, we got locked out of our room and housekeeping said they were not told of our extension hence did not clean our room , we couldnt get back into room until 5pm! No apologies from Desk Staff .Then we had to check out at 5:30 am I went to inform Desk staff the night before and to make sure there is no account pending. The Desk staff confirmed all is good after checking that we have indeed paid the city/tourist tax and not sure why she could not identified the small discount on room rates a previous staff had given us for extending our original booked from two nights to 4 nights. Anyway on the morning of our departure, I went to the desk thinking I just to DROP the key off but I got " interrogated" again about payment. Hello, its 6am, my car is waiting and I had a ferry to catch and I did the right thing by checking the night before , for goodness sake, Desk Staff please familiarise yourself with your computer system!

Posted by on 16 Feb. 2018

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Comment from Hotel Management

22 Feb. 2018 by SHGP

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your review. Please accept our sincere apologies for the unpleasant experiences especially with the services provided during your stay with us. Please be informed that your comment on our staff has been duly noted and highlighted to the Management for service improvements. However, we hope you enjoyed your stay with us and we look forward to welcoming you once again. Regards, The Management

Property Features

Sunway Hotel Georgetown Penang offers its guests an outdoor pool and a 24-hour fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and meeting rooms are available. Tour/ticket assistance, a vending machine, and multilingual staff are also featured at the business-friendly Sunway Hotel Georgetown Penang. Limited free parking is available on a first-come, first-served basis. This 3.5-star George Town hotel is smoke free.

  • 1 building
  • 250 guestrooms or units
  • 16 levels
  • Meeting rooms
  • Built in 1994
  • Childcare (surcharge)
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Sunway Hotel Georgetown Penang offers 250 air-conditioned accommodations with safes and complimentary newspapers. 32-inch LCD televisions come with satellite channels. Bathrooms include showers, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 10 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets and service animals are not allowed at Sunway Hotel Georgetown Penang

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Children stay free
  • Service animals not allowed
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Children stay free - maximum age 10
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Reservation might be required for some facilities on site
  • Mobile key entry is not available
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sunway
  • Sunway Georgetown Penang
  • Sunway Hotel Penang
  • Sunway Hotel Georgetown Penang
  • Sunway Hotel Penang Georgetown
  • Sunway Penang Georgetown
  • Sunway Hotel Georgetown Penang George Town
  • Sunway Penang
  • Sunway Georgetown Penang
  • Sunway Hotel Georgetown Penang Hotel
  • Sunway Hotel Georgetown Penang George Town
  • Sunway Hotel Georgetown Penang Hotel George Town

You should know

  • Children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.