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HESTA Hakone

2.5 star property
Guesthouse in Hakone, near Lake Ashi

Photo gallery for HESTA Hakone

Public bath
Room, Non Smoking (Run of House)
Exterior
Lobby
Free WiFi, bed sheets

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

Explore the area

View map
Motohakone 159-205, Hakone-cho, Hakone, Kanagawa, 250-0522
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Sengokuhara Onsen
    ‪1 min walk‬
  • Place, Lake Ashi
    ‪9 min walk‬

Room options

View all photos for Twin Room, Non Smoking

Free WiFi, bed sheets

Twin Room, Non Smoking

8.0 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Mini-fridge
Separate bedroom
Toilet with electronic bidet
Private bathroom
Electric kettle
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Japanese Western Style Room, Non Smoking

Free WiFi, bed sheets

Japanese Western Style Room, Non Smoking

7.6 out of 10
Good
(7 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Separate bedroom
Toilet with electronic bidet
Electric kettle
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for Shared Dormitory

Free WiFi, bed sheets

Shared Dormitory

Highlights

Air conditioning
Separate bedroom
Toilet with electronic bidet
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bunk Bed

View all photos for Basic Shared Dormitory

Basic Shared Dormitory

Basic Shared Dormitory

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Toilet with electronic bidet
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bunk Bed

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About the area

Hakone

HESTA Hakone places you steps from Sengokuhara Onsen and within a 10-minute stroll of Hakone Pirate Ship. Highlights at this guest house include free in-room WiFi. .This smoke-free guest house offers free WiFi in public areas, luggage storage and a television in a common area. Additionally, you'll find laundry facilities and a microwave in a common area. There's also the convenience of limited parking. .Attractions within a 10-minute drive of this Motohakone guest house include Lake Ashi and Ōwakudani.
View more Guest houses in HakoneOpens in a new window

What's nearby

  • Fuji-Hakone-Izu National Park - 1 min walk - 0.0 km
  • Sengokuhara Onsen - 1 min walk - 0.1 km
  • Hakone Pirate Ship - 7 min walk - 0.7 km
  • Lake Ashi - 9 min walk - 0.8 km
  • Hakone Visitor Center - 10 min walk - 0.9 km

Getting around

  • Hakone Yumoto Station - 42 min drive
  • Tokyo (HND-Haneda) - 132 min drive

Restaurants

  • ‪大涌谷 駅食堂 - ‬5 min drive
  • ‪桃源台ビューレストラン - ‬17 min walk
  • ‪銀の穂 - ‬7 min drive
  • ‪網元 おおば - ‬8 min walk
  • ‪Lake SIde Grill - ‬6 min drive

About this property

HESTA Hakone

Guesthouse in Hakone, near Lake Ashi
As a guest of HESTA Hakone, you'll find a vending machine, laundry facilities, and a television in common area. Public spaces have free WiFi.

This Hakone guest house is smoke free.

  • 22 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Television in lobby
  • No smoking on site
  • Microwave in a common area
HESTA Hakone offers 22 accommodations with complimentary slippers. Guests can surf the web using complimentary wireless Internet access.
Public bath/onsen services include an indoor mineral hot spring (onsen) and a yukata (Japanese robe). These services feature separate men's and women's areas. The ryokan bathing area is open from 4:00 PM to 11:00 PM.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limited on-site parking
  • Onsite parking options include a carport

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Shared microwave
  • Vending machine

Spa

  • Public bath open from 4:00 PM - 11:00 PM
  • Public indoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Slippers
  • Toilet with electronic bidet

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 20

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
Guests booked in Half Board rates must check-in by 6 PM to receive dinner.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Towels fee: JPY 220 per person, per night (or guests may bring their own)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are welcome to use the on-site public bathing facilities.

Property is also known as

HESTA Hakone Hakone
HESTA Hakone Guesthouse
The Grand Resort Hakone
HESTA Hakone Guesthouse Hakone

Frequently asked questions

What is the cancellation policy at HESTA Hakone?

HESTA Hakone offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at HESTA Hakone?

Onsite parking is limited.

Are there any beaches close to HESTA Hakone?

The closest beach to HESTA Hakone is Atami Sun Beach (17.1 km).

Is there a free airport shuttle available at HESTA Hakone?

No, HESTA Hakone does not offer an airport shuttle service.

What time are check-in & check-out at HESTA Hakone?

Check-in begins at 4:00 PM. Check-out time is 10:00 AM.

Are pets allowed at HESTA Hakone?

No, pets are not allowed.

HESTA Hakone Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 53 out of 142 reviews
Rating 8 - Good. 46 out of 142 reviews
Rating 6 - Okay. 27 out of 142 reviews
Rating 4 - Poor. 8 out of 142 reviews
Rating 2 - Terrible. 8 out of 142 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Warren

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
fantastic place and it is budge friendly
Stayed 2 nights in Oct 2025

2/10 Terrible

Kenichi

Disliked: Cleanliness, amenities, property conditions & facilities
no communication about checkin time and refusing a refund. not acceptable.
Stayed 1 night in Oct 2025

10/10 Excellent

Elmer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Cait

Stayed 2 nights in Oct 2025

8/10 Good

Scott

Stayed 3 nights in Sep 2025

6/10 Okay

Clarence

Liked: Staff & service

Simple stay

It was good; it met expectations in that it was just a stay in Hakone. It is a shared bath, and the vending machine food isn't that great. The nearest convenience store is a 1-hour walk from the stay, and most restaurants close around 3 or 4. The bus stop is a short walk away.
Stayed 2 nights in Jul 2025

10/10 Excellent

Callum

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really nice hotel with really helpful staff. The rooms were a great size, with comfortable beds and private bathroom. For the price I highly recommend staying here if you are in the area
Stayed 2 nights in Aug 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
The staff that help us was extremely helpful. We stayed for one night and it was very nice. The onsen was needed at the end of day to soak. The only think was there was an extra charge of 6.00 CAnwas on the website and there is nothing close by if you did not bringAN witch I do not recall
Stayed 1 night in Jul 2025

8/10 Good

Michael

Stayed 2 nights in Jun 2025

8/10 Good

Stephanie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed staying here! Quiet and comfortable. I think it would be a lot easier to get around if stayed in Gora though. Also didn’t realize it was a shared bath (no shower/bath in room) but it was nice. There is also an additional fee you have to pay at the property for the bath (hot springs).
Stayed 3 nights in Apr 2025

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

The hotel is close to the Ropeway and Pirate ship, as well as a mainbus station and so perfect for getting around. I had a huge room with a great view of the lake. The public bath was also great. Yes, its outdated and there's a strange smell, but dont let that put you off, you will have a great time here.
Stayed 3 nights in Apr 2025

8/10 Good

Rhys

Liked: Staff & service, amenities, property conditions & facilities
Not the cleanest place I’d ever stayed in and it’s definitely dated but you get what you pay for. The rooms are huge western size, more than enough room for two people and to spread luggage everywhere too. The gentlemen on reception was very polite and helpful, had a translation device to hand for a few of my more complex requests.
Stayed 1 night in Apr 2025

2/10 Terrible

xing

Disliked: Cleanliness, staff & service, property conditions & facilities
I reserved the room for 2080 Yuan at expedia.com. But when I got in the hotel, told me the charge is 2140 Yuan, 600 Japan Yuan difference, hotel didn’t give any explanation. Also in the room all of powers and power sockets by inserting room key to turn them on, that means you have keep lights on when you are sleeping if you use power plug to charge phone or connect sleep machine, that make me crazy.
Stayed 2 nights in Mar 2025

4/10 Poor

Luca

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The price simply isn’t worth it. There is no reason to pick this hotel over anywhere else in that area. The positive thing is the room is big (no shower). I will now list below the negative aspects of this accommodation. - Staff are non existent, there is occasionally someone at the desk but never after 9pm. They are completely useless at assisting you and are unlike any other Japanese person I have encountered. They couldn’t arrange a Taxi for us, and couldn’t answer the phone either. There is no food outside of the vending machine options which are ok. If you don’t have a car I would avoid this entire AREA of Hakone. It is very beautiful landscape but extremely hard to get too - if you are out after 6pm good luck there is nothing open in even the main area of Gora which isn’t just a small town open for the attractions this area is blackout at night. The Bus stops at around 730pm. If you miss the train or bus you are at the mercy of waiting for a taxi to maybe show up unless you have a competent hotel to organise one for you. This area seems to have infinite guest houses and hotels all with a very weird vibe seemingly run down and semi abandoned. The onsen was very average and lots of things like lights, kettles etc do not work. The way Hakone works is there is a ropeway cable car that goes up and down the mountain and ends at 5pm this is a short walk away to the bottom at Lake Ashi which is lovely in the morning and day time then you catch the cable up to.
Stayed 2 nights in Mar 2025

8/10 Good

Freya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable
Stayed 3 nights in Feb 2025

6/10 Okay

carla

Travelled with family
Not very easy to find. It was Ok to spend only 1 night
Stayed 1 night in Jan 2025

10/10 Excellent

Penny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds, quiet rooms, easy parking.
Stayed 1 night in Jan 2025

4/10 Poor

Fareed

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It’s surprising to get poor service in Japan. The front desk wasn’t available and when they were there they were rude. They stated I had to pay for the Onsen even though I couldn’t attend it, then when I paid they didn’t give me back my change until I asked for it. During check out I waited for 30 minutes for them to show up and answer questions, but they didn’t show up so I just left. Definitely do not recommend.
Stayed 1 night in Jan 2025

10/10 Excellent

Stella

Stayed 1 night in Sep 2024

10/10 Excellent

Jenny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room is spacious. No elevator, it's can be tough to carry heavy luggage up and down. There's only public bath, no private shower. It's a quiet area, most stores and restaurants are closed after 5 pm, and before 9 am. Short distance from buses, but a bit challenging for walking with luggage, and good luck if you can find a taxi in the area.
Stayed 2 nights in Nov 2024

2/10 Terrible

jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Find another place to stay

The hotel is old with stains all over the bed linens , cold shower and check in at 4 p.m and check out 10 am with service average and the place itself is like the 90 s Only food is out of dispensors i will not stay here again
Stayed 3 nights in Nov 2024

8/10 Good

Sophie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The building was old but very well furnished! Comfortable rooms, spacious. The onsen was fantastic. The guest house was understaffed, but the receptionist was kind. I would absolutely reccomend this place to stay, especially to make use of the Hakone FreePass! The Ropeway and the pirate ship were 15 minites away walking and the bus stop for the H and J lines were right outside the property.
Stayed 2 nights in Nov 2024

6/10 Okay

Derly

Stayed 1 night in Oct 2024

8/10 Good

Gregory

Travelled with group
Liked: Cleanliness, staff & service, amenities
Quiet place but kind of remote, a decent walk to get down to the Lake. The facility has no elevator but is only two floors. Most of the restaurants in the area close early and the hotel doesn’t have a Cafeteria / Restaurant, just vending machines and a concession stand.
Stayed 3 nights in Oct 2024

10/10 Excellent

Dawn, Corona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Quiet, quaint, simple and still room for 4 (2 parents 2 teens). It's a great location for the lake activities. A car rental is recommended.
Stayed 2 nights in Jul 2024