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HESTA Hakone

2.5 star property

Photo gallery for HESTA Hakone

A public bath with a view of autumn foliage through large windows, tiled walls, and a wooden ceiling.
A two-story building with a flat roof, a balcony on the upper floor, and a well-lit entrance.
A hotel room with two beds, a desk, a chair, a TV, and a large window with a mountain view.
A hotel room with two beds, a desk, a chair, and a large window with a view of mountains.
A spacious lobby with a staircase leading to a second floor, a seating area, and a reception desk.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
The current price is NZ$93
16 Aug - 17 Aug

Explore the area

View map
Motohakone 159-205, Hakone-cho, Hakone, Kanagawa, 250-0522
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Sengokuhara Onsen
    ‪1 min walk‬
  • Place, Lake Ashi
    ‪7 min walk‬

Room options

View all photos for Room

A hotel room with two beds, a desk, a TV, and a window with curtains.

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Standard Twin Room

A hotel room with two beds, a desk, a chair, and a large window with a view of mountains.

Standard Twin Room

  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Twin Room, Non Smoking

A hotel room with two beds, a sofa, a desk, and a mirror.

Twin Room, Non Smoking

8.8 out of 10
Excellent
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Japanese Western Style Room, Non Smoking

A hotel room with two beds, a desk, a TV, and a window with curtains.

Japanese Western Style Room, Non Smoking

7.6 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons
  • Free Wi-Fi

View all photos for Shared Dormitory

A bunk bed with a wooden frame, a window with curtains, and a number sign '302' above it.

Shared Dormitory

  • 1 bedroom
  • Sleeps 1
  • 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Basic Shared Dormitory

A narrow, single-bed room with a wooden frame and a curtain divider.

Basic Shared Dormitory

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Japanese-style Room, Non Smoking

A traditional Japanese room with tatami flooring, a low wooden table, and a view of a balcony.

Japanese-style Room, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Japanese Style Room Bed, Non Smoking

A hotel room with two beds, a nightstand, a chair, and a view of the outside through large windows.

Japanese Style Room Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

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About the area

Hakone

HESTA Hakone places you steps from Sengokuhara Onsen and within a 10-minute stroll of Lake Ashi. Highlights at this guest house include free in-room WiFi. .This smoke-free guest house offers free WiFi in public areas, luggage storage and a television in a common area. Additionally, you'll find laundry facilities and a microwave in a common area. There's also the convenience of limited parking. .Attractions within a 10-minute drive of this Motohakone guest house include Ōwakudani and Hakone Shrine.
View more Guest houses in HakoneOpens in a new window

What's nearby

  • Fuji-Hakone-Izu National Park - 1 min walk - 0.0 km
  • Sengokuhara Onsen - 1 min walk - 0.1 km
  • Lake Ashi - 7 min walk - 0.7 km
  • Hakone Visitor Center - 12 min walk - 1.0 km
  • Hakone Pirate Ship - 14 min walk - 1.2 km

Getting around

  • Hakone Gora Station - 11 min drive
  • Kowakidani Station - 11 min drive
  • Tokyo (HND-Haneda) - 132 min drive

Restaurants

  • ‪極楽茶屋 - ‬5 min drive
  • ‪じねんじょ蕎麦 箱根九十九 - ‬9 min drive
  • ‪CAFE TUNE - ‬8 min drive
  • ‪涌わくキッチン - ‬5 min drive
  • tea salon Orient Express

About this property

HESTA Hakone

As a guest of HESTA Hakone, you'll find a vending machine, laundry facilities, and a television in common area. Public spaces have free WiFi.

This Hakone guest house is smoke free.

  • 22 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Television in lobby
  • No smoking on site
  • Microwave in a common area
HESTA Hakone offers 22 accommodations with complimentary slippers. Guests can surf the web using complimentary wireless Internet access. Guests have access to shared bathrooms.
Public bath/onsen services include an indoor mineral hot spring (onsen) and a yukata (Japanese robe). These services feature separate men's and women's areas. The ryokan bathing area is open from 4:00 PM to 11:00 PM.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limited on-site parking
  • Onsite parking options include a carport

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Shared microwave
  • Vending machine

Spa

  • Public bath open from 4:00 PM - 11:00 PM
  • Public indoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • No lift

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Detached shared bathroom
  • Slippers
  • Toilet with electronic bidet

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 20

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
Guests booked in Half Board rates must check-in by 6 PM to receive dinner.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Towels fee: JPY 220 per person, per night (or guests may bring their own)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are welcome to use the on-site public bathing facilities.

Property is also known as

HESTA Hakone Hakone
HESTA Hakone Guesthouse
The Grand Resort Hakone
HESTA Hakone Guesthouse Hakone

Frequently asked questions

What is the cancellation policy at HESTA Hakone?

HESTA Hakone offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at HESTA Hakone?

As of 11 Aug 2026, prices found for a 1-night stay for 2 adults at HESTA Hakone on 16 Aug 2026 start from NZ$93, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at HESTA Hakone?

Onsite parking is limited.

Are there any beaches close to HESTA Hakone?

The closest beach to HESTA Hakone is Atami Sun Beach (17.1 km).

Is there a free airport shuttle available at HESTA Hakone?

No, HESTA Hakone does not offer an airport shuttle service.

What time are check-in & check-out at HESTA Hakone?

Check-in begins at 4:00 PM. Check-out time is 10:00 AM.

Are pets allowed at HESTA Hakone?

No, pets are not allowed.

HESTA Hakone Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 68 out of 169 reviews
Rating 8 - Good. 54 out of 169 reviews
Rating 6 - Okay. 31 out of 169 reviews
Rating 4 - Poor. 8 out of 169 reviews
Rating 2 - Terrible. 8 out of 169 reviews

8.4/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Aidan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were big and nice, great location, nice front desk staff. It was a little hard to get to and around with large luggage, but aside from that it was a great experience and right near Lake Ashi.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

RINABAHEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good
Stayed 1 night in May 2026
Verified review

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only we didnt like was we only had 1 night to enjoy it. We wished we had more time to stay longer. It was so close to everything we wanted to do. Great isakaya with beautiful food just a short walk down the hill. It was great.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Warren

Liked: Cleanliness, amenities, property conditions & facilities
fantastic place and it is budge friendly
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Mitsuharu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the hotel only for sleep. I even have a chance to enjoy "onsen" because of my limited time. I didn't have an opportunity to talk with the staff very much because I arrived there after 10 P.M. The parking was large enough and well arranged, so I could easily put my vehicle. The dormitory type room was clean and the bed was comfortable. There is always the potential problem because of the room type... snoring and chatting by other guests in the nighttime were somewhat bothering, However, over all, my experience was good.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Callum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really nice hotel with really helpful staff. The rooms were a great size, with comfortable beds and private bathroom. For the price I highly recommend staying here if you are in the area
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds, quiet rooms, easy parking.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Ho Kiu

Liked: Amenities, property conditions & facilities
Paradise for Crazy Drivers, hundreds of turns every time
Stayed 5 nights in Oct 2025
Verified review

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The onsen is amazing.
Stayed 1 night in Apr 2024
Verified review

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful place.
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Quiet, quaint, simple and still room for 4 (2 parents 2 teens). It's a great location for the lake activities. A car rental is recommended.
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

Freya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable
Stayed 3 nights in Feb 2025
Verified review

8/10 Good

Hoa

Liked: Cleanliness, staff & service
Really near with the ropeway and cruise stop.
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

The hotel is close to the Ropeway and Pirate ship, as well as a mainbus station and so perfect for getting around. I had a huge room with a great view of the lake. The public bath was also great. Yes, its outdated and there's a strange smell, but dont let that put you off, you will have a great time here.
Stayed 3 nights in Apr 2025
Verified review

6/10 Okay

Clarence

Liked: Staff & service

Simple stay

It was good; it met expectations in that it was just a stay in Hakone. It is a shared bath, and the vending machine food isn't that great. The nearest convenience store is a 1-hour walk from the stay, and most restaurants close around 3 or 4. The bus stop is a short walk away.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable. Vito was super helpful at the front desk too.
Stayed 2 nights in Apr 2024
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed in the dormitories for 2 nights, at a pretty cheap price, considering they have onsen inside. Very clean and friendly staff. 100% recommended.
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

LAU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's quiet new the hotel, and friendly staff (we were sorry for late because did not check the email carefully late check in is 10pm, but the staff was waiting for us). If you drive, will be a very good option to stay at this hotel, covenience for sights seeing.
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Ki Chi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect room is quiet location. Need to drive.
Verified review

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed staying here! Quiet and comfortable. I think it would be a lot easier to get around if stayed in Gora though. Also didn’t realize it was a shared bath (no shower/bath in room) but it was nice. There is also an additional fee you have to pay at the property for the bath (hot springs).
Stayed 3 nights in Apr 2025
Verified review

8/10 Good

Gina

Liked: Cleanliness, staff & service
Great location near Cable car and Ashinoko. Spacious rooms but vending machine were only food options in the hotel. Coffee making facilities in room Would be great.
Stayed 3 nights in Aug 2024
Verified review

10/10 Excellent

Baptiste

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great! Older, but in very good shape. The town is small, and there was only one restaurant open for dinner.
Stayed 1 night in Jun 2024
Verified review

8/10 Good

Rhys

Liked: Staff & service, amenities, property conditions & facilities
Not the cleanest place I’d ever stayed in and it’s definitely dated but you get what you pay for. The rooms are huge western size, more than enough room for two people and to spread luggage everywhere too. The gentlemen on reception was very polite and helpful, had a translation device to hand for a few of my more complex requests.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
The staff that help us was extremely helpful. We stayed for one night and it was very nice. The onsen was needed at the end of day to soak. The only think was there was an extra charge of 6.00 CAnwas on the website and there is nothing close by if you did not bringAN witch I do not recall
Stayed 1 night in Jul 2025