Hay on Wye accommodation from NZ$117

Have wanted to stay at this hotel for a while and I’m sad to say I was very disappointed. Maybe I just had high expectations but for what we paid for the stay I found the room tired and it was extremely cold. There was a heater provided but it kept cutting out. For such a large hotel there is extremely limited parking in hotel car park. Staff while polite where not knowledgeable about hotel procedures and receptionist seemed preoccupied.

The general cleanliness and condition of this hotel was poor. The floor of the room was sloping and was quite dissorientating when walking into the bathroom. In the bathroom, the shower curtain was stained and looked unclean. The wastebin looked very poor with a rusted lid. Bathroom floor not very clean and the grouting was missing from the corners of the bath. The paint was peeling of the inside of the windowsill. In the room, the kettle was grubby and had to be washed before use, the glasses also had greasy prints on them and also had to be washed before use. The headboard was marked (small tears). The towels and bed linen were clean and we had a comfortable nights sleep. Certainly not worth the money we paid, and as it is, we cannot recommend staying here. On a plus, the staff were very polite and accommodating.

Brilliant stay, house lovely, warm & very clean. Great communication from the owner. Had a lovely visit, parking next to the house. Didnt want for anything in the house, clean bedding, hairdryer and loads of towels.