Boutique Hotels in Hilo

We had a great stay at the Hilo Hawaiian Hotel. The highlight was the exceptional customer service, especially from Charla at the front desk. She was incredibly friendly, professional, and patient, even while handling a difficult guest. She truly made us feel welcome. We also enjoyed WSW | The Steakhouse. The bartender was knowledgeable and made great drink recommendations, and our Sunday evening waitress provided excellent service. The hotel could use a few cosmetic updates. We noticed a couple of small stains on the sheets, the bathtub finish was worn in places, and the towel rack in our room was loose. Despite that, the room and hotel overall felt clean, and the Wi-Fi was fast and reliable. Overall, the outstanding staff and welcoming atmosphere made this an easy place to recommend. We’d happily stay here again.

Staff was super nice and room was spacious even though there was no ac it was still breezy when we slept at night

We were situated in the older tower, but had a great view of bay. It was more difficult to find and navigate to hotel restaurant due to lack of any signage, and that our more obvious route was outside. Hilo is, after all, the rainiest city on the planet. Took us a wet try, and getting info to "maze" back to the older tower from restaurant staff. We suggest better signage, or info in room. The restaurant staff was okay...clearly overworked and understaffed. Front desk was adequate, but did exude the "Aloha Spirit". The older tower, although clean and sufficient, could use fresh paint, and new carpet in halls. The location and view, and lack of very many alternatives left this hotel as a good, and sufficient choice. Rooms were roomy, and beds/pillows/linen comfy.