Renaissance Honolulu Hotel & Spa

5.0 star property
Luxury hotel with 2 restaurants and 2 outdoor pools

Photo gallery for Renaissance Honolulu Hotel & Spa

2 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
2 outdoor pools, free pool cabanas, pool umbrellas
Beach/ocean view
2 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
Room, 1 King Bed, Non Smoking, City View

Reviews

8.8 out of 10
Excellent

Popular amenities

The current price is NZ$551
includes taxes & fees
28 Sept - 29 Sept

Explore the area

View map
1390 Kapiolani Boulevard, Honolulu, HI, 96814
  • Ala Moana Center
    ‪5 min walk‬
  • Hawaii Convention Center
    ‪10 min walk‬
  • Waikiki Beach
    ‪4 min drive‬
  • Honolulu, HI (HNL-Daniel K. Inouye Intl.)
    ‪13 min drive‬

Room options

Suite, 2 Bedrooms, Non Smoking, Ocean View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Premium bedding
  • Sleeps 6
  • 2 Double Beds

Studio, 1 King Bed with Sofa bed, Non Smoking, Ocean View

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Separate bedroom
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Non Smoking, Ocean View

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Separate bedroom
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Non Smoking, City View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Premium bedding
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Non Smoking, Mountain View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Premium bedding
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Non Smoking, Ocean View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Premium bedding
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Non Smoking, Partial Ocean View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Premium bedding
  • Sleeps 5
  • 1 Double Bed

Room, 2 Queen Beds, Non Smoking, City View (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

Panoramic Suite, 1 Bedroom, Non Smoking (View)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Premium bedding
  • Sleeps 5
  • 1 Double Bed

Panoramic Suite, 1 Bedroom, Non Smoking (View)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Premium bedding
  • Sleeps 5
  • 1 Double Bed

Studio, 1 King Bed, Non Smoking, City View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Premium bedding
  • Sleeps 3
  • 1 King Bed

Panoramic Suite, 1 Bedroom, Non Smoking (View)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Premium bedding
  • Sleeps 5
  • 1 Double Bed

Panoramic Suite, 2 Bedrooms, Non Smoking (View)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Premium bedding
  • Sleeps 6
  • 2 Double Beds

Room, 1 King Bed, Ocean View (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Premium bedding
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Non Smoking, Mountain View (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Premium bedding
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Ocean View (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Premium bedding
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Non Smoking, Mountain View

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Separate bedroom
  • 1 bedroom
  • Mountain view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Non Smoking, Mountain View (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Premium bedding
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Studio, 2 Queen Beds, Partial Ocean View

8.8 out of 10
Excellent
(14 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Premium bedding
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Partial Ocean View

8.8 out of 10
Excellent
(6 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Premium bedding
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Non Smoking, City View

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Premium bedding
  • City view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Ocean View

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Premium bedding
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Studio, 1 King Bed, Ocean View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Premium bedding
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Studio, 2 Queen Beds, Ocean View

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Premium bedding
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Studio, 1 King Bed, Partial Ocean View

7.6 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Premium bedding
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About the area

Honolulu

A luxury stay in Honolulu awaits you at Renaissance Honolulu Hotel & Spa. Within just a 15-minute stroll, you'll find popular places like Ala Moana Center and Hawaii Convention Center. Highlights at this hotel include 2 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages and facials along with access to the sauna and hot tub. The restaurant, SERA, serves Mediterranean cuisine and is open for breakfast, lunch and dinner. Sway Poolside Bar is the hotel's own bar. Enjoy access to 2 hot tubs along with a gym and a sauna. 1619 square feet (150 square metres) of event facilities include 3 meeting rooms and conference space, and other business amenities include a business centre and coworking space. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning cooked-to-order breakfast is served between 7:00 AM and 10:30 AM. There's also valet parking, along with the convenience of a free beach shuttle. .With a stay at this 5-property class Ala Moana hotel, you'll be 2.3 km (1.4 mi) from Waikiki Beach Walk and 2.5 km (1.6 mi) from Royal Hawaiian Center.

What's nearby

  • Ala Moana Center - 5 min walk - 0.5 km
  • Hawaii Convention Center - 10 min walk - 0.9 km
  • Waikiki Beach Walk - 3 min drive - 2.3 km
  • Royal Hawaiian Center - 3 min drive - 2.3 km
  • Waikiki Beach - 4 min drive - 3.0 km

Getting around

  • Keone‘ae / University of Hawaii - West Oahu Station - 27 min drive
  • Honolulu, HI (HNL-Daniel K. Inouye Intl.) - 19 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Manichi Ramen - ‬4 min walk
  • ‪JJ2 Bakery - ‬2 min walk
  • ‪Ireh - ‬1 min walk
  • ‪Taste Tea - ‬1 min walk

About this property

Renaissance Honolulu Hotel & Spa

Luxury hotel with 2 restaurants and 2 outdoor pools
Renaissance Honolulu Hotel & Spa offers its guests a full-service spa, 2 outdoor swimming pools, and 2 hot tubs along with a sauna and a fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A business centre, 3 meeting rooms, and coworking spaces are available. Event space at this hotel measures 1619 square feet (150 square metres) and includes conference space. Barbecue grills, multilingual staff, and tour/ticket assistance are also featured at the luxury Renaissance Honolulu Hotel & Spa. For a fee, parking is available.

This 5-star Honolulu hotel is smoke free.

  • 1 building
  • 299 guestrooms or units
  • 39 levels
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 1619 sq ft of conference space
  • 150 sq. m of conference space
  • Built in 2024
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • BBQ grill(s)
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
Renaissance Honolulu Hotel & Spa offers 299 air-conditioned accommodations with iPod docking stations and espresso makers. Beds feature premium bedding. 55-inch LCD televisions come with premium cable channels and Netflix. Bathrooms include a combined bath/shower unit with a deep soaking bath, slippers, bidets and hairdryers.

This Honolulu hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages and facials. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free beach shuttle
  • Secured, covered valet parking on site (USD 59 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 5 to 50 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • SERA
  • Sway Poolside Bar

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Full-service spa
  • Gym
  • Sauna
  • Water sports equipment

Family friendly

  • 2 outdoor pools
  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,619 square feet of conference space
  • 3 meeting rooms
  • Business centre
  • Computer station
  • Coworking space

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 2 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Lift (107 centimetre wide door)
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 39 floors
  • Built in 2024
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • IPod dock
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 100.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 48 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 50 per person
  • Valet parking fee: USD 59 per day (in/out privileges)
  • Rollaway bed fee: USD 100.0 per night
  • Spa fee: USD 35 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Renaissance Honolulu & Spa
Renaissance Honolulu Hotel Spa
Renaissance Honolulu Hotel & Spa Hotel
Renaissance Honolulu Hotel & Spa HONOLULU
Renaissance Honolulu Hotel & Spa Hotel HONOLULU

Frequently asked questions

What is the cancellation policy at Renaissance Honolulu Hotel & Spa?

Renaissance Honolulu Hotel & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Renaissance Honolulu Hotel & Spa?

As of 17 Sept 2025, prices found for a 1-night stay for 2 adults at Renaissance Honolulu Hotel & Spa on 28 Sept 2025 start from NZ$470.78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Renaissance Honolulu Hotel & Spa?

Yep, Renaissance Honolulu Hotel & Spa has secured covered valet parking with in/out privileges for USD 59 per day.

Are there any beaches close to Renaissance Honolulu Hotel & Spa?

Yep, Renaissance Honolulu Hotel & Spa is a short 13-minute walk from Ala Moana Beach Park. Fun beach activities include surfing, snorkelling and scuba diving. You can also find water sports equipment and motor boats.

Is there a spa on site at Renaissance Honolulu Hotel & Spa?

Yep, there is an onsite spa at Renaissance Honolulu Hotel & Spa. It has 2 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like facials and deep-tissue massages.

Does Renaissance Honolulu Hotel & Spa have a pool?

Renaissance Honolulu Hotel & Spa has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at Renaissance Honolulu Hotel & Spa?

Renaissance Honolulu Hotel & Spa features 2 outdoor pools, 2 hot tubs and free pool cabanas. All guestrooms come with deep soaking tubs, premium bedding and espresso makers.

What makes Renaissance Honolulu Hotel & Spa a romantic place to stay?

A hot tub and couples spa treatments, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Renaissance Honolulu Hotel & Spa.

Is Renaissance Honolulu Hotel & Spa family-friendly?

You bet! With amenities such as children's meals and 2 outdoor pools, as well as free infant beds in the guestrooms, it's no surprise that Renaissance Honolulu Hotel & Spa is a hit with families.

Are there hot tubs in the rooms at Renaissance Honolulu Hotel & Spa?

No, but there are deep-soaking baths in the guestrooms.

Does Renaissance Honolulu Hotel & Spa serve breakfast?

You bet, cooked-to-order breakfast is offered daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Renaissance Honolulu Hotel & Spa?

No, Renaissance Honolulu Hotel & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Renaissance Honolulu Hotel & Spa?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Renaissance Honolulu Hotel & Spa?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Renaissance Honolulu Hotel & Spa?

No, pets are not allowed.

Reviews

Renaissance Honolulu Hotel & Spa Reviews

8.8

Excellent

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 189 out of 300 reviews
Rating 8 - Good. 57 out of 300 reviews
Rating 6 - Okay. 27 out of 300 reviews
Rating 4 - Poor. 11 out of 300 reviews
Rating 2 - Terrible. 16 out of 300 reviews

Reviews

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Manuel

Liked: Cleanliness, amenities, property conditions & facilities
Truly enjoyed my staycation. Will do it again. The staff were all very friendly and helpful. Thank you for the wonderful service
Stayed 2 nights in Jun 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2025

10/10 Excellent

Josiane Ceron

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay. New property, well located and close to the tourist area of Waikiki, vallet staff super nice. The spa is also amazing, me and my family had one of the greatest massages ever.
Stayed 4 nights in May 2025

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in May 2025

6/10 Okay

jae

Stayed 3 nights in May 2025

10/10 Excellent

derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 27 nights in Apr 2025

6/10 Okay

Shirley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very new, and fresh in appearance but the only down fall being the extremely expensive restaurant. Breakfast was very nice but hit and miss what you actually received. You had to phone your Breakfast through every morning, even though we ate the same every day. Overall had a pleasant and comfortable stay. 8 out of 10.
Stayed 7 nights in May 2025

10/10 Excellent

Laquisha

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in May 2025

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
You have to stay at one of the "residence" rooms with kitchen, fridge and washer/dryer (one unit). The views were great, pool was great, beach chairs, go pro, restaurant, valet staff. Everyone was 10/10.
Stayed 7 nights in May 2025

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms are so spaces, clean and comfortable, staffs are very helpful and friendly. Great breakfast (warm pastries and fruits) at Mara restaurant, fine dinning at Mara too. Only 5 minutes walk to Ala Moana Shopping centre, will definitely stay here again.
Stayed 3 nights in May 2025

10/10 Excellent

ANTOLIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 6 nights in Apr 2025

2/10 Terrible

Indira

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
HORRIBLE
Stayed 9 nights in May 2025

8/10 Good

Colleen

Stayed 1 night in Feb 2025

4/10 Poor

Zachery

Travelled with family
Liked: Amenities
Disliked: Staff & service
We checked came to check in at 5pm 2 hours after check in is avail. Only 2 of our rooms were ready… we had to wait an additional hour to get the 3rd room. 3rd rooms tv did not work the whole 3 days we stayed here… wasted time with maintenance guy who couldn’t fix it and new room was not offered till the night before check out… Had to call and request maid service for all 3 rooms as it was never done all day so they had to come up at 8pm The restaurant on site Mara is quite over priced for the food you receive and slow service by the staff.. we ate here 2 times as we were trying to give them another chance and had room credits we had to use first time a member of our party waited 20 mins for her drink, the 88 dollar steak that was ordered well done came out medium. The 2nd time eating here because the waiter didn’t write down the order forgot about the coffee for the table and also 3 plates where ordered with eggs well scrambled came out quite runny still. At check out we got to settle the bill as they told it’s easier to put all room charges on 1 room and the resort credit can be deducted for all 3 rooms on to the 1 well that didn’t happen either only the credit for said room was deducted.. End result after talking to the front desk at check we did finally get a 200 dollar comp for the room inconvenience..
Stayed 3 nights in May 2025

10/10 Excellent

Gilbert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location. It's literally across from Ala Moana mall. There's a ton of dining options nearby that's just within walking distance. I actually really like the fact that it's the only hotel located outside of Waikiki, though they do have a shuttle service that takes you directly into Waikiki.
Stayed 1 night in May 2025

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mostly good but watch out for hidden charges

Our stay was pretty good. There were two problems. One was that I had called to ask about a shuttle service from the airport. They told me they had one. They do have a shuttle service but not to or from the airport and they charge for the shuttle service every day whether you use it or not. The second issue is hidden charges. This hotel has a lot of hidden charges.
Stayed 3 nights in Apr 2025

8/10 Good

jie

Liked: Cleanliness, staff & service, property conditions & facilities
Location no c
Stayed 4 nights in Apr 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, close to shopping, beach..
Stayed 1 night in Apr 2025

10/10 Excellent

Young

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely loved our stay. Service and response time with staff could have been a little bit better but overall amazing hotel, clean, convenient and we were very comfortable!
Stayed 4 nights in Apr 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I don’t usually leave reviews, but I felt compelled to share my experience so that others can make a more informed decision. Unfortunately, this hotel fell far short of my expectations in nearly every way—from customer service and breakfast to unexpected fees. Nothing about the experience reflected the standards of a 4- or 5-star hotel. First, the in-room phone didn’t work properly. When I tried to call the restaurant to order room service, the call wouldn’t go through. I contacted the front desk for assistance, and instead of helping, they told me they were too busy and that I should go down to the restaurant myself to place the order. What’s worse, during that same phone call, they told me I only had five minutes left before the restaurant stopped taking orders. Is this really the level of service expected at a hotel of this rating? Also, please double-check your receipts. I was charged double for a room service order and only caught the mistake during checkout. It had to be manually corrected. The bathroom sink drained extremely slowly, and I had to turn the water on lightly and wait for it to go down every time I used it. Housekeeping was also unreliable—there were multiple times I returned in the evening to find that my room hadn’t been cleaned at all, even though I had been out all day.
Stayed 4 nights in Apr 2025

6/10 Okay

Tyeka

Liked: Room comfort
Disliked: Property conditions & facilities

Yeah not really it

The hotel was nice but noone ever answered the phone ever and the room they assigned me had a huge coffee stain on the rug and it was extremely expensive but on the plus side it was on of the most modern places on the island
Stayed 3 nights in Apr 2025

8/10 Good

Lynn, North Bend

Stayed 5 nights in Apr 2025

10/10 Excellent

Ryan

Travelled with partner
Liked: Staff & service, property conditions & facilities
Our stay was phenomenal and staff is friendly. Just a heads up that valet is the only thing they offer and it’s $59 tax a day. I will say it is worth the money but be sure to clear it how the charges will be made upon check in.
Stayed 5 nights in Apr 2025