Hot Springs Village accommodation from NZ$142

good

Where shall I begin? I normally do not make reviews, however our experience prompted one. There were 3 elevators, 2 of which did not work, and the Derby and other events were going on in town. One time, we tried to take the stairs to the ground floor to avoid the wait, only to find out it was a fire exit only. They have the soap dispensers on the wall (no bars of soap), which were empty in the shower. This should have been an item checked by the cleaning crew. The shower's water pressure was not the best, and the shower could have used a cleaning. No vent in bathroom. The hotel did not have a fitness center. Breakfast cost $15 (we did not try it). Parking options by yourself were down the street or went through a third-party to pay in another lot. We chose valet, $20 a day. The valets were probably the highlight of the stay, as they were always courteous and timely. Bring cash to tip these gentlemen (as you should), because you can't add it to your bill. During checkout, we were told we could not get a receipt because it went through a third-party, which I have never experienced before in traveling for 20-plus years. This seemed a bit sketchy. The hotel is within walking distance of bathhouse row and other attractions, so there is that. We had a room on a corner or edge, so other rooms may differ in layout. In ours, you could hear the elevator all night. Do your research on other hotels close by before selecting one.

We were in a basement room with a view of the staircase. Check in is nonexistant after 5. You’re given a 2 page dissertation of rules to sign and drop off,then expected to run a credit card down for incidentals by 8am. Why don’t you consider staffing the place.The carpet needs removed it’s filthy. The tv needs to be properly mounted with the wires hidden and the components on a higher shelf. They are on a sofa table that doesn’t allow the kitchen table to be placed for use. You can’t get to the stovetop or microwave because the tables in the way. Everything worked. The shower pressure was poor and the shower head was too low. It’s pretty tired for the price. Hot Springs Village has a lot to offer. Great restaurants and beautiful golf courses. I think there are better places to stay.