See all properties
Save

Homewood Suites By Hilton Houston IAH Airport Beltway 8

3.0 star property
Hotel in Houston with free breakfast and free airport shuttle

Photo gallery for Homewood Suites By Hilton Houston IAH Airport Beltway 8

Free daily buffet breakfast
Exterior
BBQ/picnic area
Lobby
Outdoor pool, pool umbrellas

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Kitchen
  • Free airport shuttle
  • Pet-friendly
  • Housekeeping
The current price is NZ$163
includes taxes & fees
20 July - 21 July

Explore the area

Map
1340 N Sam Houston Pkwy E, Houston, TX, 77032
  • Greenspoint Mall
    ‪4 min drive‬
  • Humble Civic Center
    ‪11 min drive‬
  • Deerbrook Mall
    ‪13 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪9 min drive‬

Room options

View all photos for Suite, Multiple Beds, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Suite, Multiple Beds, Non Smoking

Highlights

Fireplace
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Ceiling fan
  • Sleeps 9
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible (Hearing)

Highlights

Fireplace
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Ceiling fan
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Fireplace
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Ceiling fan
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 Queen Bed, Accessible (Hearing)

40-inch LCD TV with cable channels, TV, fireplace

Studio, 1 Queen Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)

Highlights

Fireplace
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Ceiling fan
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Premium bedding, in-room safe, desk, laptop workspace

Studio Suite, 1 Queen Bed

8.0 out of 10
Very good
(17 reviews)

Highlights

Separate sitting area
Fireplace
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
  • 28.00 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds, Accessible (Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Accessible (Hearing)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Fireplace
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Ceiling fan
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed

7.0 out of 10
Good
(7 reviews)

Highlights

Separate sitting area
Fireplace
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Fireplace
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Ceiling fan
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Suite, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Fireplace
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Ceiling fan
  • Sleeps 9

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds

8.0 out of 10
Very good
(2 reviews)

Highlights

Separate sitting area
Fireplace
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Full-sized fridge, microwave, stovetop, dishwasher

Suite, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

7.6 out of 10
Good
(7 reviews)

Highlights

Fireplace
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Ceiling fan
  • Sleeps 5
  • 2 Queen Beds

You may also like

Ad
Property amenity

Holiday Inn Express & Suites Spring - Woodlands Area by IHG

Spring
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, 716 reviews
The price is NZ$200
includes taxes & fees
6 July - 7 July
Holiday Inn Express & Suites Spring - Woodlands Area by IHG

About the area

Houston

At Homewood Suites By Hilton Houston IAH Airport Beltway 8, you'll be 26.1 km (16.2 mi) from Daikin Park and 26.5 km (16.5 mi) from Downtown Aquarium. Highlights at this hotel include an outdoor swimming pool, free buffet breakfast and in-room kitchens. .This business-friendly hotel offers free WiFi in public areas and a 24-hour fitness centre, and has a business centre. Other amenities include a 24-hour business centre, a snack bar/deli and coffee/tea in a common area. Each morning free breakfast is served. There's also free self parking, along with the convenience of a free airport shuttle. .Within a 20-minute drive of this 3-property class Aldine hotel, attractions include Willowbrook Mall and ExxonMobil Campus.

What's nearby

  • Greenspoint Mall - 4 min drive - 4.8 km
  • Humble Civic Center - 11 min drive - 15.5 km
  • Deerbrook Mall - 13 min drive - 17.0 km
  • Daikin Park - 18 min drive - 24.9 km
  • George R. Brown Convention Center - 19 min drive - 25.6 km

Getting around

  • Terminal D/E Station - 9 min drive
  • Houston Station - 27 min drive
  • George Bush Intercontinental Airport (IAH) - 8 min drive

Restaurants

  • ‪Los Campesinos Mexican Restaurant - ‬5 min drive
  • ‪McDonald's - ‬20 min walk
  • ‪Popeyes Louisiana Kitchen - ‬13 min walk
  • ‪Dairy Queen - ‬5 min drive
  • ‪Waffle House - ‬4 min drive

About this property

Homewood Suites By Hilton Houston IAH Airport Beltway 8

Hotel in Houston with free breakfast and free airport shuttle
Homewood Suites By Hilton Houston IAH Airport Beltway 8 offers its guests an outdoor pool and a 24-hour fitness centre. There's a snack bar/deli on site. Free breakfast is available daily. Public spaces have free WiFi and wired Internet.

Business amenities include a 24-hour business centre and a meeting room. Event space at this hotel measures 900 square feet (84 square metres) and includes conference space. Barbecue grills, a vending machine, and multilingual staff are also featured at the business-friendly Homewood Suites By Hilton Houston IAH Airport Beltway 8. A roundtrip airport shuttle is free (available on request). Self parking is free.

Smoking is allowed in designated areas at this 3-star Houston hotel.

  • 64 guestrooms or units
  • 3 levels
  • 900 sq ft of conference space
  • 84 sq. m of conference space
  • Built in 2003
  • Buffet breakfast (free)
  • Deli
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Food/drink service (free)
  • Corner/local shop
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • On-site shopping
  • Lift
  • Smoking in designated areas
Homewood Suites By Hilton Houston IAH Airport Beltway 8 offers 64 accommodations with fireplaces and MP3 docking stations. Beds feature premium bedding. 40-inch LCD televisions come with premium cable channels and DVD players. Accommodation at this 3-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Houston hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and coffee/tea makers. Housekeeping is provided on a daily basis.

Languages

English

Similar properties

Terrace/patio

Home2 Suites by Hilton Houston IAH Airport Beltway 8

  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
4.2 out of 5, Very good, 679 reviews
The price is NZ$132
includes taxes & fees
13 July - 14 July
Home2 Suites by Hilton Houston IAH Airport Beltway 8

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free return airport shuttle from 5:00 AM to 9:30 PM on request
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • DVD player
  • Free cot
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 900 square feet of conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 3 floors
  • Banquet hall
  • Built in 2003
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels
  • DVD player
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Fireplace
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Homewood Suites Hilton Hotel Houston Intercontinental Airport
Homewood Suites Hilton Houston Intercontinental Airport
Homewood Suites Houston Intercontinental Airport
Homewood Suites Hilton Houston Intercontinental Airport Hotel
Homewood Suites Hilton Houston IAH Airport Beltway 8 Hotel
Homewood Suites Hilton Beltway 8 Hotel
Homewood Suites Hilton Beltway 8

Frequently asked questions

What is the cancellation policy at Homewood Suites By Hilton Houston IAH Airport Beltway 8?

Homewood Suites By Hilton Houston IAH Airport Beltway 8 offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Homewood Suites By Hilton Houston IAH Airport Beltway 8?

As of 2 Jul 2025, prices found for a 1-night stay for 2 adults at Homewood Suites By Hilton Houston IAH Airport Beltway 8 on 20 Jul 2025 start from NZ$163.14, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Homewood Suites By Hilton Houston IAH Airport Beltway 8?

Yep, Homewood Suites By Hilton Houston IAH Airport Beltway 8 has a free self car park.

Does Homewood Suites By Hilton Houston IAH Airport Beltway 8 have a pool?

Homewood Suites By Hilton Houston IAH Airport Beltway 8 has a pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Is Homewood Suites By Hilton Houston IAH Airport Beltway 8 family-friendly?

You bet! With amenities such as free food shopping service and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Homewood Suites By Hilton Houston IAH Airport Beltway 8 is a hit with families.

Does Homewood Suites By Hilton Houston IAH Airport Beltway 8 serve breakfast?

You bet, free buffet breakfast is offered daily between 6:00 AM and 9:00 AM.

Is there a free airport shuttle available at Homewood Suites By Hilton Houston IAH Airport Beltway 8?

Yep, there's a free airport shuttle that runs from 5:00 AM - 9:30 PM on request.

What time are check-in & check-out at Homewood Suites By Hilton Houston IAH Airport Beltway 8?

Check-in begins at 3:00 PM. Check-out time is noon.

Homewood Suites By Hilton Houston IAH Airport Beltway 8 Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 451 out of 846 reviews
Rating 8 - Good. 215 out of 846 reviews
Rating 6 - Okay. 81 out of 846 reviews
Rating 4 - Poor. 43 out of 846 reviews
Rating 2 - Terrible. 56 out of 846 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jennavee, Kaysville

Liked: Cleanliness, staff & service, property conditions & facilities
There were many big pot holes on the road near the hotel
Stayed 1 night in Mar 2025

10/10 Excellent

Jennavee, Kaysville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rosa was extremely kind and helpful Sunday morning when we checked out! She went the extra mile. We enjoyed our stay
Stayed 2 nights in Mar 2025

8/10 Good

Tiffany

Stayed 5 nights in Mar 2025

10/10 Excellent

Edwin

Travelled with partner
Liked: Amenities, property conditions & facilities
All good
Stayed 2 nights in Mar 2025

4/10 Poor

Christian

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was dirty all around. Our bed had french fries on the floor between it and the nightstand (note: not our fries, they were there at check in), which remained through our trip despite housekeeping coming 1 day (3 night stay.) We called for housekeeping our second day and were told we couldn’t have it. We had no shampoo and conditioner in our room at check in. I asked if some could be brought to us and was told we could come get it later. The kitchen sink was clogged and old food would come up from the drain when we ran the water. Makes you wonder what actually gets cleaned. The pool and hot tub were filthy; especially the hot tub which was dark green and filled with debris the entire stay - completely unusable. No towels at the pool 2/3 days. The area around the hotel is extremely run down and be careful of the deep potholes in the entryway/parking lot. This part isn’t the fault of the hotel; but we had trouble sleeping due to the rooms above us being so loud well into the night (2-3am.) We’re pretty low maintenance guests, but this place was missing the basics- cleanliness being the most important. Hilton should remove this property from its portfolio; it’s not up to par with their brand.
Stayed 3 nights in Mar 2025

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms
Stayed 3 nights in Mar 2025

10/10 Excellent

FABIAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not my normal IAH layover hotel but I thought I'd try something different. Glad I did. Really nice rooms. Pleasant staff. Semi-walkable. I'll stay again.
Stayed 1 night in Mar 2025

10/10 Excellent

Koichi

Stayed 1 night in Mar 2025

10/10 Excellent

Danielle

Liked: Staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

WILLIAM

Liked: Staff & service, property conditions & facilities
It was all good. Fantastic gentleman at the registration desk. Made it very pleasant. Scheduled us right then for a pick up the next day to the airport. We had a very nice room, very clean, very pleasant personnel.
Stayed 1 night in Mar 2025

8/10 Good

Caleb

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property overall is what you expect from a Hilton, clean, professional, and welcoming. Everything itself was great, but we felt that the actual property itself could use a revamp, as the furniture in our room was showing signs of heavy use, and that there were a few small things we noticed that were broken or out of order. Like I said, overall a great place to stay, just needs some refreshing!
Stayed 3 nights in Feb 2025

10/10 Excellent

Carolyn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to galleria mall
Stayed 1 night in Mar 2025

2/10 Terrible

Annette

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

YELLOW SEWER SMELLING SHOWER WATER

Definitely not a good experience. I wanted to take a hot shower when I arrived. Stayed at this hotel after a cruise out of Galveston, Texas. The water came out yellowish and smelled of the sewer. When I informed the front desk I was told because I booked through a 3rd party (hotels.com) so I'd need to talk to hotels.com. Overall this hotel didn't live up to what I was expecting. It was a huge disappointment as i used my points I earned to stay somewhere I though was going to be nice. This place wasn't it. My kids told me they never want to go to Houston, Texas, mostly based on the bad experience at this hotel.
Stayed 2 nights in Mar 2025

2/10 Terrible

Troy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
When we got to the hotel our room had been given away, we had to wait for them to sort out our rooms, the person at the front desk was rude and unapologetic. Would not recommend
Stayed 1 night in Mar 2025

2/10 Terrible

gregory, Salem

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff who went above and beyond
Stayed 1 night in Feb 2025

8/10 Good

Tita

Travelled with family
Disliked: Staff & service, amenities
The front desk is not friendly. Their free airpor shuttle start at 6:30 AM not 5AM so we have to get our transport to the airport because we have an early flight. No restaurant around. Everything is too far away. The only thing I like is it’s clean,
Stayed 1 night in Mar 2025

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and easy to check in
Stayed 1 night in Feb 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Jesus

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super conveniently located close to the airport and clean. Just a nice place to relax.
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Breakfast was great. The room was spacious and quiet.
Stayed 4 nights in Feb 2025

8/10 Good

Cynthia A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good stay minus a gross hot tub

This hotel wasn't too bad. It did feel like it was a little rundown, a good update would be nice. The one thing I was very disappointed by was the hot tub. I specifically chose this hotel because I knew I would want a good soak in a hot tub after a week vacation. The hot tub was not functioning, it was cold and gross. The breakfast was good, with a lot of options (hot and cold).
Stayed 1 night in Feb 2025

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

Snake in the hotel

I checked in with my two children around 11:30pm and as we got to the room, we found a small, live snake on the rug, right in front of our room door. I immediately asked the receptionist for help but their response was “if you can’t handle it yourself, how do you expect me to do it?”. This was the only staff member available all night and despite the urgency, no one else came to assist us. I asked to speak to the manager but was declined. I then requested another room on a higher floor but was told there were none available. We got in gingerly, cautiously stayed inside keeping the door tightly shut while watching for any signs of the snake. After about an hour, I was offered a different room with just one queen bed which was too small for the three of us, so I declined. By around 3am, after what felt like an eternity, I checked and found the snake was gone. As we were checking out the next day, the new staff informed me that they had removed the snake in the morning. This was by far the most frightening and distressing experience I have ever had at a hotel.
Stayed 1 night in Feb 2025

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort

Snake in the hotel

I checked in with my two children around 11:30pm and as we got to the room, we found a small, live snake on the rug, right in front of our room door. I immediately asked the receptionist for help but their response was “if you can’t handle it yourself, how do you expect me to do it?”. This was the only staff member available all night and despite the urgency, no one else came to assist us. I asked to speak to the manager but was declined. I then requested another room on a higher floor but was told there were none available. We got in gingerly, cautiously stayed inside keeping the door tightly shut while watching for any signs of the snake. After about an hour, I was offered a different room with just one queen bed which was too small for the three of us, so I declined. By around 3am, after what felt like an eternity, I checked and found the snake was gone. As we were checking out the next day, the new staff informed me that they had removed the snake in the morning. This was by far the most frightening and distressing experience I have ever had at a hotel.
Stayed 1 night in Feb 2025

2/10 Terrible

Torrianda, Jonesboro

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2025