The Royal Sonesta Houston Galleria

4.0 star property
Hotel with an outdoor pool, a short walk to Westheimer Rd

Photo gallery for The Royal Sonesta Houston Galleria

Exterior
1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds
Lobby sitting area
Suite, 1 King Bed, City View | View from room
Staircase

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Pool
  • Housekeeping
The current price is NZ$260
includes taxes & fees
21 Aug - 22 Aug

Explore the area

View map
2222 West Loop South, Houston, TX, 77027
  • River Oaks District
    ‪5 min walk‬
  • The Galleria
    ‪7 min walk‬
  • Lakewood Church
    ‪3 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪33 min drive‬

Room options

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(26 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Double Beds

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed (Preferred High Floor)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds (Preferred)

8.8 out of 10
Excellent
(6 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
  • City view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds

8.0 out of 10
Very good
(24 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
  • City view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Corner (Preferred High Floor)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • 63 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • 63 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Double Sofa Bed

Junior Suite, 1 King Bed, Accessible (Tub)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 26 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • 63 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

Standard Suite, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
  • 63 sq m
  • City view
  • Sleeps 3
  • 1 Double Sofa Bed

Deluxe Room, 1 King Bed, Accessible (Hearing, SHower)

9.8 out of 10
Exceptional
(8 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Suite, 1 Queen Bed, Accessible (Hearing, Tub)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • 63 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed

Deluxe Room, 2 Double Beds, Accessible (Hearing, Shower)

7.6 out of 10
Good
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Queen Beds (Preferred High Floor)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible, Corner (Preferred - Hearing)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Accessible, Corner (Preferred High Floor)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible (Preferred High Floor)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible, City View (Tub)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Accessible (Preferred - Hearing)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
  • 43 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible (Preferred - Hearing)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
  • 43 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Accessible (Hearing)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Accessible (Hearing)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds (Preferred)

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Corner (Preferred)

8.0 out of 10
Very good
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
  • City view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed (Preferred)

8.0 out of 10
Very good
(6 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Separate bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Houston

At The Royal Sonesta Houston Galleria you'll be within just a 10-minute stroll of Westheimer Rd and The Galleria. Highlights at this hotel include a restaurant, an outdoor swimming pool and a 24-hour gym. .The restaurant, ARA, serves international cuisine and is open for breakfast and lunch. Axis Lounge is the hotel's own lobby lounge, serving drinks along with lunch and dinner. 50000 square feet (4645 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Additionally, you'll find Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 6:00 AM and 11:00 AM. There's also valet parking, along with the convenience of an area shuttle. .Attractions within a 10-minute drive of this 4-property class The Galleria hotel include Rice University and Houston Zoo.

What's nearby

  • River Oaks District - 5 min walk - 0.5 km
  • The Galleria - 7 min walk - 0.6 km
  • Lakewood Church - 3 min drive - 3.7 km
  • Greenway Plaza - 4 min drive - 3.0 km
  • Rice University - 6 min drive - 7.4 km

Getting around

  • Wheeler Station - 7 min drive
  • Houston Station - 17 min drive
  • Houston William Hobby Airport (HOU) - 36 min drive

Restaurants

  • Starbucks
  • ‪Kenny & Ziggy's New York Delicatessen - ‬9 min walk
  • ‪Maggiano's - ‬8 min walk
  • Jack in the Box
  • ‪Bari - ‬12 min walk

About this property

The Royal Sonesta Houston Galleria

Hotel with an outdoor pool, a short walk to Westheimer Rd
The Royal Sonesta Houston Galleria offers its guests an outdoor pool and a 24-hour health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 50000 square feet (4645 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly The Royal Sonesta Houston Galleria. An area shuttle within 3 miles is available for a fee. For a fee, parking is available.

This 4-star Houston hotel is smoke free.

  • 1 building
  • 485 guestrooms or units
  • 23 levels
  • Conference rooms
  • 50000 sq ft of conference space
  • 4645 sq. m of conference space
  • Built in 1985
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Television in lobby
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Royal Sonesta Houston Galleria offers 485 accommodations with a safe and coffee/tea makers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 46-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, slippers, complimentary toiletries and hairdryers.

This Houston hotel provides wireless Internet access (speed: 50+ Mbps) for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Languages

Chinese (Mandarin), English, French, German, Korean, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Area shuttle (surcharge) up to 3 miles
  • Covered parking on site (USD 34 per night; includes in/out privileges)
  • Covered valet parking on site (USD 45 per night; includes in/out privileges)
  • Wheelchair-accessible van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 27 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • ARA
  • Axis Lounge
  • Launch

Things to do

  • 24-hour health club
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (50,000 square foot of space)
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 23 floors
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 46-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night
  • Resort fee: USD 25.74 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 27.00 per person
  • Fee for in-room wireless Internet: USD 0 per stay (rates may vary)
  • Fee for wireless Internet in public areas: USD 0 per stay (rates may vary)
  • Covered self-parking fee: USD 34.00 per night (in/out privileges)
  • Valet parking fee: USD 45.00 per night (in/out privileges)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and cash. The property is professionally cleaned.

We should mention

  • Pool access available from 6:00 AM to 9:00 PM
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Houston Royal Sonesta Hotel
Houston Sonesta Hotel
Royal Houston
Royal Sonesta
Royal Sonesta Hotel
Royal Sonesta Hotel Houston
Royal Sonesta Houston
Sonesta Hotel Houston
Royal Sonesta Houston Galleria Hotel
Royal Sonesta Houston Galleria

Frequently asked questions

What is the cancellation policy at The Royal Sonesta Houston Galleria?

The Royal Sonesta Houston Galleria offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Royal Sonesta Houston Galleria?

As of 16 Aug 2025, prices found for a 1-night stay for 2 adults at The Royal Sonesta Houston Galleria on 21 Aug 2025 start from NZ$216.63, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Royal Sonesta Houston Galleria?

Yep, The Royal Sonesta Houston Galleria has a covered self car park with in/out privileges for USD 34.00 per night.

Does The Royal Sonesta Houston Galleria have a pool?

The Royal Sonesta Houston Galleria has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 6:00 AM to 9:00 PM.

What makes The Royal Sonesta Houston Galleria a romantic place to stay?

Romance packages and a lounge bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at The Royal Sonesta Houston Galleria.

Does The Royal Sonesta Houston Galleria serve breakfast?

Sure does, buffet breakfast is offered daily between 6:00 AM and 11:00 AM.

Is there a free airport shuttle available at The Royal Sonesta Houston Galleria?

No, The Royal Sonesta Houston Galleria does not offer an airport shuttle service.

Is there a bar or restaurant at The Royal Sonesta Houston Galleria?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Royal Sonesta Houston Galleria?

Check-in begins at 4 PM. Check-out time is 11:00 AM.

The Royal Sonesta Houston Galleria Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 683 out of 1186 reviews
Rating 8 - Good. 214 out of 1186 reviews
Rating 6 - Okay. 122 out of 1186 reviews
Rating 4 - Poor. 81 out of 1186 reviews
Rating 2 - Terrible. 86 out of 1186 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Andrew

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a dated property with rust on fixtures and understaffed. Check in was with only one front desk attendant. At night they allow kids at midnight to run up and down the floors slamming doors and playing in the halls. The elevator situation involved standing in lines.
Stayed 1 night in May 2025

10/10 Excellent

Davon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in May 2025

4/10 Poor

Lashanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2025

4/10 Poor

Fahmi

Stayed 3 nights in Apr 2025

10/10 Excellent

Adela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Vivek, Houston

Stayed 1 night in May 2025

10/10 Excellent

Belkis

Stayed 1 night in Mar 2025

8/10 Good

Lana

Liked: Staff & service
The customer service was great there at this hotel and overall hotel was beautiful. The rooms and bathroom need updating and the sofa that was there had some stains on it that were visible.
Stayed 3 nights in May 2025

10/10 Excellent

Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff was very friendly and customer focussed. Breakfast was excellent. Room and bed were very clean and really appreciated the daily servce. Room was dated though and needs an update.
Stayed 4 nights in May 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Melinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was comfy and the bar staff were super nice. It was also super easy to get to my car in the parking garage which had ample parking. It’s in a great location with plenty of places to eat & see
Stayed 1 night in May 2025

10/10 Excellent

Karen

Liked: Staff & service
Stayed 1 night in May 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in May 2025

8/10 Good

cynthia

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Selena

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it here ! The only thing I would suggest is to have more check in staff during big events like the Houston Rodeo. The line to check in was out the door Otherwise everything else was great
Stayed 1 night in Mar 2025

10/10 Excellent

thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice. Parking is a little expensive
Stayed 1 night in May 2025

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

4/10 Poor

Steven

Travelled with partner
Liked: Staff & service, amenities
Paying 34 USD per night for parking at a hotel you are paying to stay at is outrageously bad.
Stayed 2 nights in May 2025

4/10 Poor

Sugeid

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unfriendly staff and old hotel

It was terrible! The AC in the room didnt work properly. We asked to fix it and they did but it eventually stopped working in the middle of the night. We called guest services in the middle of the night and NO one ever picked up. The restaurant service was so bad! everyone was unfriendly and it was like we were such a bother. I would not stay here again.
Stayed 3 nights in May 2025

2/10 Terrible

Sheela

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First off, there was no prior communication from the hotel about any issues with my reservation. When I arrived on the night of April 23rd around 11:30 PM, I was informed by the receptionist that the hotel was overbooked due to a “system glitch”—a reason I found difficult to believe. I was told there were no proper rooms available and was offered a room with only a sofa bed. When I expressed concern, especially as my partner was unwell, I was met with a rather dismissive and rude response from the receptionist manager. I was told I could either cancel the booking and find another place to stay—at midnight—or accept the unsuitable room. While I was given a proper room the following day, the air conditioning was extremely cold and couldn’t be adjusted or turned off effectively. As a result, we were unable to sleep properly and both of us fell ill by the end of the trip. Additionally, housekeeping was inconsistent. The room was cleaned on Friday, but not on Saturday, despite the expectation of daily cleaning. There were suppose to refund $100 credit which I haven’t received as promised . This experience was far below what I expected, especially considering the circumstances. I hope you’ll look into this and take steps to improve both communication and guest service moving forward.
Stayed 4 nights in Apr 2025

6/10 Okay

Sanaee

Stayed 1 night in Apr 2025

10/10 Excellent

John, San Antonio

Stayed 1 night in May 2025