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"We happened to stay there during hot weather - yes, in Inverness!
While we weren't surprised the hotel wasn't prepared for temperatures in the high
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The Royal Highland Hotel puts you in the heart of Inverness, within steps of Victorian Market and Eastgate Shopping Centre. Highlights at this eco-certified hotel include a restaurant and in-room free WiFi.
The restaurant, Ash Restaurant, is open for lunch and dinner. ASH BAR is the hotel's own bar. Business amenities include meeting rooms and limo/town car service. Other amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Continental breakfast is available on weekdays between 7:00 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM. There's also limited parking, along with the convenience of car rentals on site.
Sights within a 10-minute walk of this 3-star Inverness City Centre hotel include Inverness Castle and Inverness Cathedral.
The Royal Highland Hotel ratings based on 5 Verified Reviews
Review Summary
2.8
out of 5
3.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff3.0 out of 5.0
Room comfort2.5 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for The Royal Highland Hotel
Everyone (4)Couples (1)
2 out of 5
We had an accessible room that worked well. The hotel is very old and has character, in the centre of town.....but the food and drink is far below standard. I went down fir a drink at the bar, which was empty. that should have been a warning. A half pint of Guiness cost GBP4.90, and found out later that a really nice bar 50 metres away , it was GBP2.30. We ate at the resturaunt and that too was very disappointing. Steak pie was just OK, biut my wifes chicken pie was tough chicken. Had a huge piece of pastry covering the plate. This hotel could be fantastic, with a little more care. Checkin and cleaning staff were excellent.
Posted by grant on 28 Jul. 2023
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Comment from Hotel Management
31 Jul. 2023
by rec
thank you for your comments we will pass to the relevant Heads of department .
4 out of 5
Posted by a verified traveller on 9 Jul. 2019
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Comment from Hotel Management
9 Jul. 2019
by rec
thank you
3 out of 5
Central, with an impressive, welcoming foyer.
Pros:Location.
Cons:Fans offered to customers during hot weather and efficient wifi.
Location:Central and easy to walk to restaurants, shops and some historical attractions.
We happened to stay there during hot weather - yes, in Inverness!
While we weren't surprised the hotel wasn't prepared for temperatures in the high 20s, our muggy room with no air movement left us with little sleep. As our room overlooked the train station platform, we also had to put up with lights and a noisy rumble all night. We could have closed the window and heavy drapes, but chose breathing along with the semblance of air, over quiet!
I did think of asking for a fan, but by then it was midnight and I didn't have the energy - and kept hoping it'd get cooler........
The wifi was so slow I couldn't actually connect properly, though was able to register. The next morning when I tried to log on, it told me my details were incorrect.
I gave up, yet now, 30+ miles north of Inverness, where we're staying on a farm and were told the internet would be slow, I have much better service! Not good enough for the 'capital of the highlands'.
On a positive note, the staff were pleasant and location great for our needs.
Fiona, on the front desk, helpfully ensured I was in a room with walk-in
shower, as per my request when I booked through Woif. I had rung the day before to check on this, and found that request had not been passed on - not happy Wotif!
Posted by Heather, from Adelaide on 2 Aug. 2018
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Comment from Hotel Management
7 Aug. 2018
by reception
thank you for your comments. It is rather unusual for the weather to be so warm and all rooms do in fact have fans all year round and if you did not find yours we would gladly have assisted and provided another for you.
Our wi fi is provided by external service and we will pass on your comments to them
we are glad you enjoyed your stay otherwise
1 out of 5
Real life Fautly Towers
The only way to truly describe this place accurately is like a real life version of faulty towers.
Breakfast was a really odd experience. The food was of the poorest quality but the staff almost made it almost humorous. There were so many staff constantly rushing in and out of these two doors doing nothing and then returning. There is a juice machine (didn’t know what was a thing) which the staff where constantly queuing behind quests to get themselves a glass. I saw one worker alone have three glasses of juice in the thirty minutes I was there. I actually had staff reaching over and across me to grab plates of food I had finished with while waiting for my other half to stop eating. The scrambled eggs were white and didn’t look anything like an egg, the bananas were green and the croissants tasted like pastry that had been left in the freezer five years too long before being cooked.
Then we have the rooms.. while clean, the room was so incredibly small we had an issue housing two medium sized suitcases. The bathroom needed to be squeezed into, and was able to fit one person maximum at all times. I requested that we might be able to change rooms as we were literally walking on our belongings.
Other thing to note are that there is no AC or fridge provided in the room. While parking is said to be included on the website, there are only around five spaces at the front for free otherwise you are forced to walk to the nearest shopping centre and pay five pounds
Posted by Sarah, from Australia on 28 Jul. 2018
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Comment from Hotel Management
7 Aug. 2018
by reception
Thank you for your comments, remedial action will be taken where appropriate
4 out of 5
Exceptional convenience for train travellers. The foyer and stairs are grand.
The weather was very warm and with no air conditioning and a window opening onto a central internal area popular with the local pigeons, there was no way to bring relief from the heat.
The breakfast area was beautiful and the array of food was amongst the best.
As Australians, we are used to small fridges in hotel rooms but accept that it isn’t the done thing in the UK. Makes it difficult for non-tea and coffee drinkers to get cold water.
Posted by Chris, from Canberra Australia on 12 Jul. 2018
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Comment from Hotel Management
23 Jul. 2018
by Reservations Manager
we are glad you enjoyed your stay and have noted your comments.
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include meeting rooms and limo/town car service. WiFi is free in public spaces. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the eco-certified The Royal Highland Hotel. This 3-star Inverness hotel is smoke free.
84 guestrooms or units
3 levels
Meeting rooms
Deli
Breakfast available (surcharge)
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Car service
Concierge
Wedding services available
Newspapers in lobby (free)
Elevator
No smoking on site
Bar or lounge
Dining venue
Family Friendly Amenities
Family property
Free WiFi
Snack bar/deli
Laundry facilities
Internet
Available in all rooms:
Free WiFi
, Wireless internet access
, High-speed internet access
, Internet access (complimentary)
Available in some public areas:
Free WiFi
Parking
Parking (limited spaces)
Transport
Train station: Inverness Station (0.4 km / 0.3 mi)
Room Amenities
The Royal Highland Hotel offers 84 accommodations with safes and coffee/tea makers. Plasma televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Inverness hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and portable fans. Housekeeping is provided once per stay.
In-room dining (limited hours)
Plasma television
Cable channels
Coffee maker
Shower and tub combination
Housekeeping (once per stay)
Hair dryer
Safe
Toiletries (free)
Iron and ironing board
Desk
Blackout drapes
Heating
Portable fan
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy continental breakfast on weekdays from 7:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Ash Restaurant - This restaurant serves lunch and dinner.
Gallery Cafe - Onsite café.
ASH BAR - Onsite bar.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.
Check-out
Check-out by 10:30 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for GBP 50.0 per stay.
Pet Policy
Pets: GBP 15 per pet, per night
Maximum 2 pets
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available.
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards
UnionPay
Guests will receive an email with special check-in instructions
Staffed front desk
Carbon monoxide detector
Smoke detector
Online Penalty Collection
Guest will receive an email before arrival 24 hours
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Gloves are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
Individually wrapped food options are available through room service
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for continental breakfast: approximately GBP 9.00–12.00 per person
Offsite parking fee: GBP 7 per day (0.01 mi away)
Pet fee: GBP 15 per pet, per night
Service animals are exempt from fees
Early check-in fee: GBP 10.00 (subject to availability)
Late check-out fee: GBP 10 (subject to availability)
Rollaway bed fee: GBP 50.0 per stay
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hotel Royal Highland
Royal Highland
Royal Highland Hotel
Royal Highland Hotel Inverness
Royal Highland Inverness
The Royal Highland Hotel Hotel
The Royal Highland Hotel Inverness
The Royal Highland Hotel Hotel Inverness
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Guests may experience noise disturbance due to nearby construction work.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
Awards & Affiliations
Green Tourism Programme
National Rating
This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.
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Frequently Asked Questions
The Royal Highland Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.
Onsite parking is limited.
The closest beach to The Royal Highland Hotel is Dores Beach (12.5 km).
Sure does, continental breakfast is available on weekdays between 7:00 AM and 9:30 AM and weekends between 7:00 AM and 10:00 AM.
No, The Royal Highland Hotel does not offer an airport shuttle service.
Yep, they've got a lounge bar and an onsite restaurant that serves lunch and dinner.
Check-in begins at 3 PM. Check-out time is 10:30 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
